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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I ordered size 8 womens boots. They sent tiny (size 6?) boots. I sent info, pictures & email stating the problem. They wanted a video showing process.
They are stalling.
After Banggood saw this review - a customer service mgr contacted me and the problem was resolved.
Do not use this company. They are scammers. Took my money and did not send me a product. I placed and paid for an item 6 months ago and whent through the same scam as many of you have. Fake tracking numbers and out of stock and reshiping excuses. This Company should be not allowed to sell any products on line.
Larry
Dear Larry A., we apologize for this inconvenience. Would you like to tell us which order you have not received yet? We will help you to check the order situation and offer you other available solutions to this issue. We are looking forward to your kind reply.
Best regards,
Banggood Teams
It is now March 6 I have followed up with Australia Post and they have no record of the number quoted by Banggood. The second order I have been asked to be patient for also has not arrived 3 months after the order was placed and paid for. How much longer will this process take?
Dear John C., we apologize for this inconvenience. We check the order 22601667 has arrived in your country. Would you like to confirm your shipping address and check your postal box or if any relative or neighbour accepted the delivery and signed for you? You could also contact your local post office with your full name and this number A00037161228012J, to make sure that the package was not held by them by mistake. And for order 22602623, it was shipped to you on 2017/1/23 by Air Parcel Register. The estimated time is 7-25 business days(weekends not included). Please wait a few days for its arrival. Hope for your kind understanding and look forward to your reply.
Best regards,
Banggood Teams
Ordered almost a month ago, and still no delivery, and tracking stopped at 26 January, with daily refresh of the tracking site.
Dear Melissa P., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? We are looking forward to your reply. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams
Não posso avaliar positivamente pois não recebi meu produto que a bangood envio dá forma ofertada terei que comprar em outra empresa
Dear Sergio F., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? Looking forward to your kind reply.
Best regards,
Banggood Teams
I ordered a wallet the beginning of December. I was told it was shipped on December 29th. I do not have it yet. I have emailed them 3 times. I am always told to keep waiting... last time they told me that they would refund and cancel my order. A refund is warranted in my opinion but a cancellation leads me to believe that it hasn't actually been shipped.
Dear Rebecca M., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? Looking forward to your kind reply.
Best regards,
Banggood Teams
Will not take my return without sku# invoice # order# 2 pictures or item in question, and here is the kicker, upload a video on YOUTUBE of your item and provide them the YT link. Plus the item was total crap $24.75 for about a $3.00 pair of boots. Also a picture of the shopping label
Dear dennis c., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? And we will also investigate your case again. We are looking forward to your kind reply.
Best regards,
Banggood teams
This is the worst example of bad behavior by chinese companies. Neither of the two products I bought from banggood were usable because they were not fully functional as advertised. Communication with their support is near impossible as their overly simplistic answers are not helpful and even are slightly insulting to someone of my background, as if somehow i don't know how to handle bluetooth devices or clear data. The bluetooth earphone i bought is only usable in very quiet locations because of low volume and the health bracelet is only partially functional, does not take any readings at all for blood pressure, blood oxygen, or heartrate. Customer service takes an inordinate amount of time to send their stupid responses to your complaints, playing for time so you will become discouraged and not hold them responsible for their very bad lying and cheating about the market readiness of the chinese hi-tech products they sell. Overall, this company should fail miserably. I'm done with them and reconsidering my feelings about chinese products in general.
Dear Domas K., we apologize for this inconvenience. Could you advise your order number so we check more information for your order and follow your case? And there is any technical support you need for your product, you could send us an email to [email protected], including the order number and product ID. Our staff will help you to solve it after receiving your request.
Best regards,
Juno
They provide a tracking number, but no updates on it. They keep telling me to wait for it, waited 2 months with no update. Do not recommend at all, worse online store ever encountered. I'd give NO STARs if i could
Dear a t., we apologize for this inconvenience. Could you advise your order number so we could check more information for your order? We are looking forward to your kind reply.
Best regards,
Banggood Teams
Ordered several parts I have not recievieced any has been OVER TWO MONTHS Contacted bangoods many times they just tell me to keep on waiting don't give refund or resend STAY AWAY There website is also difficult to use at checkout would not allow me to choose shipping option
Dear Hayley P., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? We are looking forward to your kind reply.
Best regards,
Banggood Teams
OK, so I get there, prices are awesome, everything is square. I put 300$ order which is split into 4 shipments. I ordered 240$ RC car +some extra cool chinese stuff just cause. Next thing they do is emailing me, saing "sorry, your stuff is not in stock, order smth else, or request a refund!" OK, cool. Next day is the same shït, but its regarding 240$ car... (the whole purpose of my dealings with them). Wtf do I guys deal with you? Plus, the fact that customer service's English is the second language kinda adds on to the whole picture. Apparently, the way they do business in America is still a BOSS in 2017!
Dear Peter K., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? We are looking forward to your kind reply.
Best regards,
Banggood Teams
They take the money and never send the item, they provide tracking number but no item received, don't bother to buy from them ever.
Dear Bassam M., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? And please consider that in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. We are looking forward to your kind reply.
Unlike eBay there is no way to effectively complain & refunds. I asked vendow if an item was made from steel, thye said yes and I bought it. What arrived was made from aluminium and not fit for purpose. They had plainly lied to me and kept saying "it's just as good". Banggood offered a 10% refund, no return option. Nothing I can do - cut my losses but NEVER Banggod AGAIN!
Dear Jim T., we apologize for any inconvenience caused by this problem. If you want to lodge a formal complain, please send an email to [email protected]. Our staff will help you to investigate your case again after receiving your request. If there is any mistake or misunderstanding we find from the previous communication between you and our staff, we will offer you other solutions.
3 orders / 1 Lost. So statistically that's 1 in 3 orders getting lost for me.
Emails will yield the information you already have like - tracking number, shipping time etc.
Rubbish. Stay away. Buy elsewhere..
Dear Charlie B., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? For any further information or assistance feel free to contact us, we will do our best to assist you.
Ordered items with Christmas money and received defective merchandise! Bang Good has neglected to respond to any of my attempts at communication. The manufacturer (Eachine) won't respond either and, Bang Good is their official distributor! Bang good? More like BANG BAD! If I don't receive an immediate refund, I will never use this service EVER again!
Dear Kyle M., we apologize for this inconvenience. Would you like to advise your order number so we could help you to check your case process. Also, if there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to [email protected] Our staff will help you to solve the problem after receiving your request. We are looking forward to your kind reply.
I bought a phone from them that didn't work, annoyingly I would have to pay to return. Having sent it 'International signed service' I've received three emails saying they've tried to deliver but cannot. Further enquiries make it seem likely that they refuse to sign for it as taxes will be due. Paypal are disinterested despite following their instructions to the letter. Avoid!
Dear sefton j., we apologize for this inconvenience. Here is our return policy. http://www.banggood.com/Mobile-Phones-Return-Policy_hi529 And you may refer to it. Also, you could contact our customer service to confirm the return process. If you need any further assistance do not hesitate to contact us. We will do our best to help you.
Received my quad-copter not functioning, reported it immediately and they want me to pay for return shipping to China?
Hahhahahahah
Dear luca g, we apologize for this inconvenience. And if there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to [email protected] Our staff will help you to solve the problem after receiving your request.
Ordered products that were shown to be in "LA" and in stock on November 1,2016. As soon as I sent the money I was notified the products were backordered and would be sent from China. It's now Feb 10th and no sign of the products or my money. I would have spent more money or bought a better products from a better source just to relieve the aggravation and stress of waiting and wondering for three months or more.
Dear John M, we apologize for this inconvenience. Could you advise your order number so we check more information for your order? We are looking forward to your kind reply.
Best regards,
Banggood Team
Placed an order on 6 th of jan... shipped on 11 jan (promised to ship withing 2-3 day which they failed)... first tracking status wa seen on 16 Jan... last tracking status on 17 jan... today its Feb 8 and yet no any tracking status update. Every day I contacted to banggood and singpost. No-body has idea where the item is (Pathetic). When contacted to banggood... no any solid answers were given apart from saying "can you please wait for 2-3 days". Which i did for 15 days. Lol... Its was registered EMS... what a jokeeeeeeeeee... literally feels like SCAMMEDDD. DONT DESERVE EVEN 1 STAR
Dear Rishi S, we apologize for this inconvenience. Could you advise your order number so we check more information for your order? We are looking forward to your kind reply.
Best regards,
Banggood Team
My experience with these people was a nightmare!
I placed a order on 2016-12-16.
(Note: Their site only allow you to place an order if the item is in stock!)
Nearly one month after they sent me an email saying that 3 items in my order was not in stock offering me to either get a refund or wait (undetemently) for a restock.
This website does NOT comply to its promises. They play with your money for a month and then tell you they do not have the product.
Don't waste your time and money buying from them.
Very bad. Stay away from them!
Dear Andre d.,
We apologize for this inconvenience. Could you advise your order number so we check more detailed information for your order? We will help you to investigate your order and provide you more updates about your case as soon as possible. We are looking forward to your kind reply.
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Diane B., we apologize fir this inconvenience. Would you like to tell us your order number? We will help you to investigate your case again. Looking forward to your kind reply.
Best regards,
Banggood Teams