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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Servis je zelo dober, ampak pazite na dostavo. Artikli se večkrat izgubijo. Drugače pa sem zadovoljen in izdelki so kvalitetni.
WARNING... On August 16 2016, I bought a type GoPro camera via Bang good, I immediately found the problem with the camera, the battery was bad, the remote worked only sometimes and no sound on the camera recorded the league... pretty serious problem on a new camera.It took several months before B. G. wanted to believe in me, and I got to spend a lot of time on tests as evidence. The camera was sent in return and has been on the repair are since on November 28-2016, despite several reminders, I have not received any camera or my money in return, Krystal King at BG... promise every time that now I get the camera back... but to date date nothing has happened...
WARNING
Replies to Bang Good reply below...
I bought the camera 16-08-2016... immediately I saw that there was a problem with the camera, but you at Bang Good did not believe in me, in the end, B. G. convinced and I sent the camera back, (the return shipping as I got to pay?) since 28-11-1016 have you had my camera. Krystal King of B. G. have promised and promised... but nothing more happened. This means that I have paid for a fully functional product that I have not been able to use the over 7 months, how do B. G. compensate me for this.?... (Yet I have not gotten back camera)
Dear Peter N, we apologize for this inconvenience. Would you like advise your order number so we check more information for your order and the process of your case? It may take some time for us to send the product to the manufacturer to repair the product. Hope to hear from you soon.
Best regards,
Banggood Teams
This company is a fraud. They sell at a cheap price so lots of people order from them but they don't ship anything. They are just expecting you to let it go because it's not a lot of money. I fought a lot to get my money back and it's only after telling them that I filled a complaint for fraud that they finally agreed to refund me. Don't buy anything from them!
Dear Heloene, would you mind telling us your order number? So we could check it for you. Usually，total delivery time is split into two parts.
1. Processing time 1-2 business days normally: The time from when your payment is received to when we gather up all the items, do strict quality-control tests, and carefully package the items.
2. Shipping time 2-25 business days: This is the time that it takes for the package to be delivered by the couriers to the destination, this table shows delivery times for every shipping method and warehouse.
Out Of Stock Split Shipping: If an item is not in stock, when the order is placed, processing will not begin until it has arrived. If you order multiple items, the order will be shipped seperately, and items in stock will be sent first. Then when the others are in stock they will be sent separately to you.
And you could also see estimated delivery time after placing your order. Thanks for your kindly understanding.
25 days ago I purchased a Mobile Phone from Banggood. 20 days ago I wrote to them telling them I was concerned the tracking information hadn't changes since Feb 21 when it 'Left transit country'. Was I eligible for a refund? They never replied.
Today is day 25 since the purchase and no mobile phone! I put in a complaint with PayPal for a refund under their customer protection service. I've bought 3 items from Banggood in the past year. Not one of them arrived before their quoted delivery time even though with one I paid extra for 5 day delivery... It arrived in 21 days. This company is giving Chinese on-line sellers a bad name.
Dear Douglas M., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? We look forward to your kind reply soon. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best reagrds,
Banggood Teams
Their customer service is a joke if you don't speak Chinese. They will simply copy paste the same kind of messages. Even after paying for the premium shipping my order (*******) is stuck and they don't provide any help. They will want you to check the post office and the customs. Even if you request a cancellation they will ask you to first send the item back and produce proof that you have contacted the local post office and custom and have rejected the item with them.
Doesn't it look fishy? All the other reviews are total 5 star? International shipping which involves a lot of factors and everyone is 5 star happy? Not even Amazon can score all 5 star these days. Think about it!
Dear Banggood V., we apologize for this inconvenience. We check the latest tracking information about your order is 2017-02-28 14:56 Held by Customs at Destination.( powered by https://www.17track.net/zh-cn/track?nums=EH000607201SG&fc=0) Would you like to contact the local customs post office to check if you need to pay for the tax or provide some files to pick up your product? Hope for your kind understanding and look forward to your reply. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams
One tablet failed in a month. Contacted banggood they said to take in for repairs. I asked where, they then informed me they would replace it. Agreed, they never replaced it nor did they fix original. Wouldnt respond to further inquiries. Purchased second tablet. It stopped recognizing sd cards. No fix as many others have same problem. Bad company to do business with.
Dear Jim L., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? We will help you to confirm the case process. Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you.
I ordered a New Samsung cell 132wh battery for my electric unicycle with all the CE certs. They send me a generic (china) cell uncertified that's 2 years old. If you know anything about batteries, they scammed me. Lithium batteries die after 2 year unmaintaiend. I received a fake dead battery. They will be getting sued
Dear Joe P., we are so sorry to hear the problem of your order. Could you advise your order number so we check more information for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams
I can't believe this. I order internationally a lot and this is the first time I have experienced such a situation. I received an empty packed with a note inside from US Customs that they have seized the contents. They were flower seeds! Now I have to figure out how to resolve this. One would think they would have had this all worked out.
Now I'm out the money and my time. Geez!
Dear T H., we are so sorry to hear the problem of your order. Could you advise your order number so we check more information for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams
I ordered 2 flashlights in Dec that arrived defective. I have went back and forth with their support for over a month. They will not replace the lights or issue a refund. They just keep telling me to tighten, clean, and resolder.
Dear James G., we apologize for this inconvenience. Could you advise your order number so we check more information for your case? We will ask the staff again to find other possible solutions to your issue. Look forward to your kind reply. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams
Ordered and paid for goods on 29th january, 2017 via paypal. Money gone out of bank account. Goods not delivered. This is like the other scamming sites
Dear peter m., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? We will help you to check its situation. Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams
I have posted multiple times in reference to the online store "Banggood" and all but one of my posts have been removed? Is there a reason for this? Thank you.
Once again no straight answer. I was inquiring as to where my previous posts have gone? Seems that Banggood must have the administration to remove negative reviews?
Dear Anthony H., we are so sorry to hear that the unsatisfied experience from you. We deeply apologize for any inconvenience caused by this issue. Please be informed that we got the news before some international packages are delayed slightly during the peak season of shipping service. And we are afraid that your order were involved in this problem. Our staff should have told you about this situation. And if you paid for your order by credit card, the bank processing may take 7-14 natural days to show in your account. You could refer to this website. http://www.banggood.com/help-search-k-?search=refund Hope for your kind understanding.
We apologize for this issue again. If you need any further information or assistance please feel free to contact us. We will do our best to assist you.
Best regards,
Banggood Teams
Expiereneced every single thing that everyone has. Total scam, more than likely won't get my money back but going to fight it thru PayPal and then my credit card
Dear Melissa c., we apologize for this inconvenience. Would you like to tell us more details such as the order number of your case? We will help you to check it again and offer you other reasonable solutions. Look forward to hear from you soon.
Best regards,
Banggood Teams
I purchased V1 Portable WIFI 720P Android 5.1 3D Virtual Screen Video Glasses. The unit failed after 1/2 hour and they make an return instruction that doesn't make sense. BUYER BEWARE.!
Dear don r., we apologize for this inconvenience. If there is any technical support you need for your product, you could send us an email to [email protected], including the order number(if you have placed an order) and product ID. Our staff will offer you a reasonable solution to your case. If you disagree the solution we provided, you could communicate with our staff. We could offer you others as we can. For any further information or assistance please feel free to contact us. We will do our best to assist you.
Best regards,
Banggood Team
Received a broken product, complainted 3 distinct times and they didnt gave me my money back. They stopped replaying to my emails and even hide my feedback review. Product has a 5-star rating on 100+ sales only by 3 members. They are hiding all bad reviews!
Dear Sergio L., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? And we check investigate your case again. Hope to hear from you soon.
Best regards,
Banggood Teams
Banggood is fantastic until you have a warranty or refund issue. Avoid buying from them unless you're prepared to lose your money.
Dear Gordon M., we apologize for this inconvenience. Would you like to tell us more details like the order number of your case? We will help you to check it again. Also, here is the warranty policy of our product. And it is also suggested you could have a look. http://www.banggood.com/Banggood-Guarantees_hl105 Look forward to your kind reply.
Best regards,
Banggood Teams
Bought a £2 cable adaptor - didn't work at all, straight in the bin. Not worth the postage cost to return. You get what you pay for.
Dear Anna H., we apologize for this issue. And if there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to [email protected] Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you.
Best regards,
Banggood Teams
I'm waiting more then 40 day for my order and the only answer I got is to wait 8 I 10 more days.
I did ask for my money back the answer I have hot is. WE SORRY
Dear Shalom H., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? We will help you to solve it and offer you solutions. Hope to hear from you soon.
Best regards,
Banggood Teams
Buen servicio algo lento pero un reto agradable para cualquier problema
Han sido satisfactorios volvería a comprar aunque sin prisa de recibirlo tardan un poco más de lo q me esperaba
Dear Ana H., thanks for your feedback. Please be informed that in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. Hope for your kind understanding. We always hope to provide with a better service to customers. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Terrible company! I made a purchase using PayPal we can a half later they refunded my money in my PayPal account was not registered I called PayPal said they never heard of such a thing. I then re-purchased everything using my PayPal balance that they refunded and then I got an email saying that they can't ship it because it weighs over 2.2 kg and asked me if I wanted it split into two packages. WTF I don't know what kind a Mickey Mouse egg roll and company they are but I would never purchase even a battery from them again I'm done with them! Good luck if you do buy something for mom them
Dear Joe R., we apologize for this inconvenience. We made the refund for your order first time since we need to protect the safety of your account. And due to some
Restrictions on shipping, if your order could not be sent in one package, it need to be split into two packages. Your kind understanding is highly appreciated. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
After 16 sent emails, 6 weeks of waiting for a solution, a drone that has yet to fly, a faulty charger, 3 batteries destroyed via the dharger, a ccw motor that is not up to specs, and a tail light that doesn't work! I am told I have a small problem! Also that if i want a refund i must pay for shipping and tariff, in the same email they recommend I dont do this! I am beside myself! Now my problem is small!#*&%
Dear Ben R., we apologize for this inconvenience. Could you advise your order number so we check more information for your order? Looking forward to your kind reply.
Best regards,
Banggood Teams
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear PETER Z, thanks for your feedback. We always to hope to provide better service to our customer. However, the journey from China to your shipping country takes a long time and way. In some rare cases, the item might get lost or damaged. If there is this kind of problem occurring to your order, please contact us right away. We will try our best to help you to solve the problem. Hope for your kind understanding. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams