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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I ordered something March 18th, it's now April 24th. Tracking quit tracking, customer service STOPPED helping me & stopped replying to me after I asked for a refund. Package still hasn't came in & haven't got a refund or even a reply back they quit replying to me about three weeks ago! NO ONE BUY OFF THIS WEBSITE! IT IS A SCAM AMD RIP OFF! I see reviews about good things and good customer service but ITS NOT!
Order ******* purchased mobile on 18 march till today not received customerservice trained to ask customers to keep on waiting until they find out they have been cheated products dont arrive tracking never updated bad site to buy from
Dear MILIND f, thanks for contacting us. We apologize for the delay. We check we sent your order to you on 2017/3/18 by Air Parcel Register. The estimated shipping transit time is 7-25 business days(weekends not included). And in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. We also notice our staff are arranging the refund for your order now. The bank processing may take 7-14 natural days to show in your account. Please check your account later. If you get your order finally, please reject to receive it or return the money to us. Thanks for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I ordered one quad, came defective. I took pictures and videos and sent them for review. They did not send me replacement item but, was expecting me to shipping back defective item. Shipping was costing more than new quad. They offered me discounted rate and I ordered it again but they cancelled it because they did not want to sell me on discounted rate.
Not reliable, and do not honour their word.
Dear Gaurang P, thanks for contacting us. We deeply feel sorry for any inconvenience caused by this issue. We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. In order to know more details for your case, would you like to advise your order number? We will help you to check it again and communicate with our technical staff to offer you other better solutions to your product problem. Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Its been 2 months.The tracking number didnt coincide with Australia Post.
Didn't have reception to lodge a complaint with PayPal.So wont deal with Bang Good ever again.
Dear Anne D, we apologize for this inconvenience. Please consider that in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. Could you advise your order number so we check more information for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams
The prices of products are very affordable. I got quick response and resolution to concern. Thank you!
I am waiting for almost four months to get the replacement parts from this guys and they keep promising me end of this week, or they say few more days we are going to stock the parts and they never send the parts!
Dear Bahram a, thanks for contacting us. We are so sorry for any inconvenience caused by this issue. Would you like to tell us your order number then we help you to check the situation of your case and confirm the expected arrival date? Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you.
Best regards,
Banggood Teams
Ordered sandals measured exactly how they described and they are too small. It took 10 weeks to receive my sandals and the return policy is the worst.
Dear Kim D, thanks for contacting us. If there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to [email protected]
Our staff will help you to solve the problem after receiving your request. And you could also find the size chart on the product page to compare the exact size of your product. Would you like to check it later? For any further information or assistance please feel free to contact us. We will do our best to assist you.
Best regards,
Banggood Teams
I've ordered a brand new phone they sent me a refurbished one wtf! Never seen Such kind of scammers in my whole life. You won't wanna know about their $#*!ty support. Thanks to paypal they refunded me after the claim. Guys you've been Warned
Dear gas g, thanks for contacting us. Please be informed that the products we sell are new and could be a used one. Could you advise your order number so we check more information for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams
I never received my item. The company provide dodgy tracking info, which leads you to no where... i have suffered and had to open a claim through paypal
Dear H R, we apologize for this inconvenience. Please be informed that it is normal the tracking information might not be updated in time during transit process. Maybe could you advise your order number so we check more information for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams
J'ai commande j'ai reçu le problème je demande une facture pour l'entreprise impossible de l'avoir
Pour justifier mon achat pour une société pas de facture meme je l'est demande à plusieurs reprise pas de réponse à ma demande
Dear Ben M, thanks for contacting us. If you want to get your invoice of your order, there is a simple and convenient way for you. It is suggested you could log in your account then click into My Orders and you should find download the invoice option. Would you like to try it later? For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
These people are a joke! Use extreme caution in dealing with them. They will either not send or it will be months before you see anything. There is no correspondence with the customer.
Dear homey D, thanks for contacting us. We are sorry to hear that our service could not satisfy you fully. We kindly want to help you to solve your problem. Could you advise your order number so we check more information for your order or other details of your case? Hope to hear from you soon.
Best regards,
Banggood Teams
I purchased a birthday gift to my friend. I payed the fee of 7 days delivery to come on time before the birthday and I never received it. Today it's the 15th day and the product was never delivered.
I contacted the customer service and I have the emails. I asked them for a refund, they refused. Instead the asked me to wait until I receive it, ship it back and when they receive it they will refund me my money minus the shipping cost, that means I will be paying for both shipping costs and I will be loosing that cost for not product.
This company should be honest about it's shipping estimation and should stand for it's own employees mistakes. You should not build your lose on customers.
Now I am reporting them and filling a violation against their online store. I hope others who experience the same to stand up and report this company.
Dear Mohsen M, we apologize for this inconvenience. We always hope our customer could receive their order within the estimated arrival time. However, in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office or even the bad weather. Such problem would influence the shipping service which might lead to such situation. And we also could feel such kind of disappointment is bitter. In order to investigate your order, would you like to advise your order number so we check more information for your order and find what caused this issue before? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you.
Best regards,
Banggood Teams
My Order no is *******. I ordered it on 15th feb 2017. Til now i didn't get the product. Please give me information regarding this... No one is there to help me regarding this..
Dear bidhubhusan d, we apologize for the delay. We check your order 24568273has arrived in your country. Would you like to check your shipping address and your postal box or if any relative or neighbour accepted the delivery and signed for you? You could also contact your local post office with your full name and this number A000091702150DH2, to make sure that the package was not held by them by mistake. Hope for your kind understanding and look forward to your reply.
Best regards,
Banggood Teams
Three months to receive many ordered items going back to mid December surprisingly shipped from the Seychelles. Only 2 received in a timely manner.
Dear Lionel F, we apologize for this inconvenience. In some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. In order to confirm the current situation of your order and offer you possible solutions to your case. Could you advise your order number so we check more information for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
Ordered 2 products. Charged for 2 products. Only received 1.
Sent numerous emails requesting package shipping status for 2nd product. Was told to check the post office. FedEx (tracking number given) replied that only 1 package shipped. Sent another email indicating FedEx response. Now emails are ignored.
BEWARE
Dear Marie D, we apologize for this inconvenience. Please consider that in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. Also, tracking information might not be updated in time during transit process. We suggest our customer go to the local post office to have a check since it would be faster to get the package situation. In order to check more information about your order, would you like to advise your order number to us? Hope to hear from you soon.
Best regard,
Banggood Teams
I ordered a gift for my daughter, a DIY doll house last december, until now we haven't received the package. I sent a query to the service and they promptly replied that I might need to check the local postal office if the package was dropped there for whatever reason. We checked even though if you receive anything thru postal, they will send a notice which we didn't receive. I communicated this to Banggood, twice, i have yet to receive any replies from them. I don't want to think they're trying to ignore me, so please reply to my emails, or give me a refund. At least I can get something different for my daughter.
Dear Bryan A, thanks for your order first. We apologize our service could not satisfy you fully. Since there are many customers' inquiries from all over the world, it may take some time for our staff to check and investigate all these cases. And it may show we could not reply you timely and offer you a quick response. However, we always hope to provide a better service to every customer. In order to know more details of your order, would you like advise your order number to us? We will help you to check it again and reply you the latest situation of your order. Hope to hear from you soon.
Best regards,
Banggood Teams
I recieved 2 packages that were incorrect from Banggood. I am currently trying to see if they can help me with this situation and i keep getting a runaround. They keep emailing me about the wrong order and i keep sending pictures and describing what has happened. Its simple, they sent me the wrong items. I dont understand how a big company could have such bad customer service.
Dear Christopher L, we are so sorry for any inconvenience caused by this issue. All our products are always physically checked before the shipping process. However, in some rare cases it might happen that due to a human mistake, a wrong item is placed in the wrong package. So we kindly invite you to take a photo of your product and send us with the SKU number included. We will use the photo to investigate this situation and find the most appropriate solution for you. In order to help you to solve this problem quickly, would you like to reply us with the order number then we could help you to check the process of your case? Hope to hear from you soon.
Best regards,
Banggood Teams
I gave Bangood a try for five orders. There were two which I never received and they FINALLY processed a refund after a lot of back and forth. Of the other three, (drone, alarm, light), they were faulty products and did not work at all. I decided to pull the light apart. There is nothing inside! Too bad I didn't save the other two items before tossing them in the trash. And it's not like they were cheap either. I paid $20 for the light alone. Do not order from these scammers! Big waste of money!
Dear Mel D, we apologize for this inconvenience. We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. In order to find the best solution for you, we kindly invite you to send us a video or photos where the problem is visible so we can forward them to our technicians and offer you other possible solutions. Once received it, we will analyze it carefully and we will contact you to communicate the solutions that we have. You could send your case to [email protected] Hope to hear from you soon.
Best regards,
Banggood Teams
Very delayed with second item sent after first not arriving.However, Ivy in customer assistance was very professional and helpful and the second item has arrived today after ordering on the 13 dec 2016. Other items were ordered and have been refunded without delay.
Dear Jennifer S, thanks for your feedback. We are glad to hear your problem is solved finally. In some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. What's worse, the package might get missed. Although we always hope to provide a better shipping service to our customer, it still takes a long way to ship our product from China to your country and some problem might occur. If you meet such issue, please feel free to contact us. We will do our best to offer you a reasonable solution to help you to solve it. Hope for your kind understanding.
Best regards,
Banggood Teams
This is the worst company I have ever dealt with! They are liars and thieves! Do not do business with them. They will steal your money!
Dear Eric P, we apologize for our service could not satisfy you. In order to help you to solve the problem, we need to know more information from you. Would you like to tell us more details like the order number or the issue process? We could help you to check again and offer you solutions. Hope to hear from you soon.
Best regards,
Banggood Teams
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tash p, thanks for contacting us. We are sorry to hear that our service could not satisfy you fully. Since there are many inquiries from our customers, it may take some time for our staff to follow all the cases and reply them. We apologize for this inconvenience. In order to help you to solve your problem, would you like to tell us more details like the order number of your case? We will do our best to help you and give you a better solution to your case. We are looking forward to your kind reply. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams