On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
Instant Feedback
We monitor reviews for authenticity
I bought a pair of shoes online... was told that sizes run small so order bigger. I wear size 11 so ordered size 12. They arrived and I like the shoes... BUT they must have been size 12 for a ten year old! Since no receipt of return address was included, I wasn't able to return them for a refund... so gave them to a charity box. Some child will get new shoes! BUT I'm out $60.
All negative reviews. Why is this website still robbing people as it appears? I wanted to buy a product you but thanks to the wonderful who have been honest enough tell the truth about your, I HAVE BEEN SCARED OFF.
Dear Lois I., thanks for contacting us. As you could see in this website, there are also lots for positive reviews and comment of our company. We always hope to provide better service to our customers. Welcome to place an order in our website. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
It has been 3 months now that I shop by banggood I can say that it is the best shopping experience. Easy to order! Fast and reliable! Excellent customer service!
I bought a $10.99 camera. It does not work. I tried contacting them many times. No answer to emails. Avoid at all costs. Not worth the hassle. It is likely that you will receive something that does not work or will go wrong shortly afterwards. They are terrible.
Dear D O., thanks for contacting us. If there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to [email protected]
Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
BUYER BEWARE. I RECOMMEND NOT BUYING ANYTHING OF VALUE FROM BANGGOOD. I PURCHASED A $41.00 ITEM AND IT ARRIVED BROKEN. I CONTACTED CUSTOMER SRVICE AND THEY WANTED PICTURES AND VIDEO AND AGREED THE ITEM WAS DEFECTIVE AND WANTED TO SEND ME A NEW PIECE PART, FROM THE MANUFACTURER, FOR ME TO REPAIR IT. SINCE IT TAKES SPECIALIZED EQUIPMENT, ONLY AVAILABLE AT THE MANUFACTURER, THAT WAS NOT THE SOLUTION. AFTER MUCH FRUSTRATION THEY SUGGESTED I MAIL IT BACK TO CHINA ($68.00) AND COULD CARE LESS THAT I WOULD HAVE SPENT OVER $100.00 TO RECEIVE A $41.00 REFUND. I ESCALATED IT TO PAYPAL BUT PAYPAL HAS NO INTENTION OF MAKING IT RIGHT AND THEIR CALL CENTER IS IN THE PHILIPPINES WHERE THEY ARE SYMPATHETIC BUT UNWILLING TO ACTUALLY DO ANYTHING. AFTER PAYPAL GOT INVOLVED BANGGOOD ASKED FOR PICTURES AND VIDEO AGAIN, UNAWARE THAT THEY ALREADY HAD. MESSAGE TO BE LEARNED (1) BANGGOOD JUST WANTS TO SELL STUFF AND IS NOT IN THE CUSTOMER SERVICE BUSINESS, AND (2) PAYPAL, WHILE RESPONSIVE, IS WORTHLESS IN DEALING WITH A VENDOR.
Dear TOM S., thanks for contacting us. We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. And for our return policy, you could turn to this page to have a check. https://www.banggood.com/pt/Return-Policy_hl104 We apologize for this inconvenience again and hope for your kind understanding. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Sent for 5 beautiful bras, followed the size graph they supplied and ordered appropriately, only to receive 5 bras of different sizes...
They were not keen for me to return and said it would cost me more to send back,
They kept saying they didn't receive the emails we were sending (ye whatever),
Eventually I just gave up and excepted a very small discount and to keep the bras, I've given them away... how disappointing they weren't interested in returns and certainly not in their customers, only after our money... will never use this company again
Customer services were totally oblivious to my complaints and how frustrated we were...
Dear Alice B, thanks for contacting us. In every product page, you could find the size chart to help you to find the most suitable size. If you find the description is not correct, our staff will tell you to have a measurement for the product to confirm the situation. And for the return policy, you could turn to this page to have a check. https://www.banggood.com/pt/Return-Policy_hl104 For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I'm convinced this company never sends any customer anything they buy. They just take your money and 'pretend' they shipped you the product, then when it doesn't arrive they blame the shipping service. Very upset that I haven't received the product I ordered
Dear Brandon W, thanks for contacting us. We will not do any actions like taking our customer's money and not sending the product. However, in some cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. And even the package might get lost during the shipping. In order to help you to solve the problem, could you advise your order number so we check more information for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
After one hour wasted trying to get assistance from the customer support agents in order to place an order I've gave up. Such a useless support. If you are interested in buying anything go somewhere else, if they behave like this with people that is interested in buying i wouldn't like to see the experiece of having a problem with my product.
Dear Xullo G, thanks for contacting us. We apologize for our service could not satisfy you fully and solve your problem. Would you like to tell us how we could help you? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I paid 12.82$ for a gimbal motor RCTimer BGM2804 100T at Banggood and it was dead when i tried it. Mailed the CustomService and got 300 "Banggood points" as compensation and the points worths about 2.5$. Good business i'd say! I mailed them again but they wouldn't answer.
I hade some problems before with Banggood but they were solved nicely but not now anymore
Dear Vu N, thanks for your feedback. We feel deeply sorry for any inconvenience caused by this issue. We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. In order to find a better solution for you, would you like to advise your order number so we check more information for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I bought a 3d printer from Banggood at 5AM told them to charge me right now. They did not. Went back at 11AM and order said not paid and have 19 days to pay for it, I chose pay right now, Once I chose that option I got a message saying "This item is Oversold" This is bull shiot on a item that is not available to ship until 6/15/17. This site said sorry with ZERO Remedy, just sorry good by FU. Tried contacting and got no contact. Even if there wrong they say sorry and end of story. Even if you have a confirmed buy. They over sell and say FU
Dear D B, we apologize for this inconvenience. In order to find out what is your problem with your order and get more details about your case, could you advise your order number so we check more information for your order? For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I ordered a Non-Slip Car Pad Support Magnetic Dashboard Stand almost 3 weeks ago, and still, there is no sign of it.
Why is it that Amazon can deliver the next day and you can't?
Do you have to put in an order to China each time you take an order from us?
Dear Dave K, thanks for contacting us. Would you like to visit this page to confirm if your order has expired the expected delivery date? http://www.banggood.com/help-search-k-?search=time It is also suggested that you could advise your order number then we could help you to check the order status? Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I ordered an item with fast shipping from EU warehouse.
Next day got "sent" status with a tracking number that doesn't work in any tracking system.
When item failed to arrive on time tried to contact Banggood via their contact form 3 times, but their didn't even bother to answer.
Stay away, there are plenty of other places to get the same items with normal customer service.
Dear Laurynas P, thanks for contacting us. We deeply apologize for this inconvenience. The tracking information might not be updated in time during transit process. Would you like to tell us what is your order number then we could help you to check the order status? Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Banggood in repose to my review said they supplied instructions. But in their email to me said they did not provide instructions. The email is copied below
More
10 of 805
Expand all Print all In new window
OSItems received with quality problem, OrderID: *******
Inbox
X
*******@banggood.com
Apr 29 (11 days ago)
To me
Dear George,
Thanks for your email.
I am sad to know thatMini Hot Air Stirling Engine Model Miniature Steam Gas Engine External-Combustion Engine in order *******doesn't work well.
Could you please offer the shipping label of this defective item and take a short video about the processing of the item so that we can check the problem?
We will try our best to solve it as soon as possible.
Looking forward to your quick response.
Yours faithfully,
Jessy
George Ullrich
I do not have the shipping label. It was thrown out when the engine arrived...
Apr 29 (11 days ago)
*******@banggood.com
We are sorry to hear that that Mini Hot Air Stirling Engine Model Miniature S...
May 1 (9 days ago)
George Ullrich
The issue is that without assembly instructions it is not possible to put the...
May 2 (8 days ago)
*******@banggood.com
May 4 (6 days ago)
To me
Dear George,
Sorry for the late reply.
We don't have the instructions.
Would you please refer to the pictures on the product page?
https://www.banggood.com/Mini-Hot-Air-Mini-Sterling-Engine-Model-Miniature-Steam-Powered-Toy-Electricity-p-*******.html
Or watch this video, it is a similar product.
https://www.youtube.com/watch?v=OiQuomCq6aU
If there is still any problem, please email again.
Best Regards,
Yanny
Dear George U, thanks for contacting us. We apologize for any inconvenience caused by this issue. Normally, our product attaches a user manual or instruction of the product. In some rare cases, the file might get lost or missed. It is also suggested you could send us an email to [email protected], including the order number and product ID if there is any technical support you need for your product. Our staff will help you to solve it after receiving your inquiry. Would you like to send it later? For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I ordered somthing two days ago, and I think its stuck in the Loading zone its been like that for 2 days?
Dear Trey N, thanks for your order. Since it was a public holiday and weekend a few days ago, the order process might be delayed slightly. Hope for your kind understanding. Could you advise your order number so we check more information and confirm its current situation for your order? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
Junk products don't stand behind their products, won't give you a refund, on stay away. Don't let them get you
Dear Ted w, thanks for contacting us. We rigorously test every single product before we ship them, so this problem might have been caused by any unexpected damage during the transportation. If there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to [email protected]
Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I ordered clothes pouches and was so disappointed with what I have received. The pouches are poorly made and the sizes are very small. In the photos hey show the pouches big enough to fill a large suitcase when in fact it would fit a carry on. They don't give any info as to the size of the pouches so I really didn't know what to expect other than what the photo showed. Very disappointed!
Dear Isabelle C, thanks for contacting us. Actually, you could find the product size information on the product page. If there is some problem with your product, you can email us with pictures or video(please upload video to YouTube and send us the link) including order number, product number, and SKU number label to [email protected]
Our staff will help you to solve the problem after receiving your request. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
You might get your items, but their website jerks you around until the price changes while purchasing. I had and order increase $20 just sitting in the cart. The first time I tried to purchase it denied me until I went through Paypal and then the price jumped $20. Contacted customer service and all they said was and I quote "moment please, sorry there is little price difference". That was it, their whole explanation! This company is a joke. Don't order from them unless you don't really care about quality, timely shipping or price changes. That is all.
Dear ben O, thanks for contacting us. We apologize for any inconvenience caused by this issue. Would you like to tell us which product you mentioned? And you could also check if the price arises since the promotion sales have been finished. Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Teams
I ordered a small electronic part a month ago and haven't received the item. I was told that I would get a refund, but that has yet to happen. They're $#*! tbh
Dear Isaac W, thanks for contacting us. We apologize for this inconvenience. If you paid for your order by credit card before, the bank processing may take 7-14 natural days to show in your account. Would you like to check it later? And could you advise your order number so we check more information for your order refund? Hope to hear from you soon. For any further information or assistance feel free to contact us, we will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
I never received my products. I wish I had read these reviews before purchasing. They are shameless!
Dear Aurora C, thanks for contacting us. We are sorry to hear that you have not received your order yet. Please consider that in some rare cases, the delivery might be slightly delayed due to unexpected processing time in postal or customs office. In order to find more details of your order, would you like to tell us your order number so we could help you to check it later and offer you a better solution to it? Hope to hear from you soon. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111
We ordered April 4th from this company and they never shipped. Just flat stole our money. We have tried repeatedly to contact them via Facebook, email, website, phone, chat... no one answers the number posted on their website.
Dear Vee W, thanks for contacting us. We apologize for any inconvenience caused by this issue. We are sorry to hear that our service could not satisfy you fully. In order to know more details of your case, could you advise your order number so we check more information for your order? Hope to hear from you soon. We will do our best to help you to solve it and offer you a reasonable solution. For any further information or assistance please feel free to contact us. We will do our best to assist you.
Best regards,
Banggood Teams
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear William R., thanks for contacting us. You could find a size chart on the product page and it shows more size details to help you to choose a most suitable one. Would you like to check it later. If you find the description is not correct, you could send us an email to tell us. We could help you to confirm the situation. For any further information or assistance please feel free to contact us. We will do our best to assist you. http://www.banggood.com/Contact-Us_hi111