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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Llevo años comprando aqui, de tanto que he comprado alguna cosa ha llegado defectuosa, son cosas que pueden pasar, pueden incluso perderse en el envio desde tan lejos, pero lo importante es que siempre me han respondido bien, han enviado piezas nuevas o han reembolsado el dinero completo rapidamente y sin problemas.
Please pay close attention to these Americanized websites. Look closely at the return policy and see where YOU have to ship something back for either exchange or return. Do you notice there is no mention where you have to ship something back to? Do you see a contact phone number? Ask yourself why not.
I recommend it to everyone. The products are very good with great prices. I had problems with a product but they promptly solved my problem. Great and reliable.
DO NOT USE THIS SITE!. Everything started ok, first orders went smoothly. Then I purchased something that arrived faulty then another order didn't arrive. They do not respond to you and ignore any attempts to contact them, all emails I sent bounced back. The email address was from their link so it's not me putting in the wrong information. Luckily I paid with PayPal, I have opened 2 cases with them now as no response from Banggood. Banggood haven't even responded to the cases on Paypal!
Dear Mark S,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I bought an air-heater and at first they sent 2 weeks too late and not sufficiently packed. It arrived unfortunately damaged. On my emails with pictures unfortunately no reaction from banggood. That's why I opened a Paypal case. Paypal told me that I should send the air-heater back and get back my 158 euros for the purchase, but I have to pay 60 euros return shipping costs by myself. So i wrote again with Banggood (person Jemma) and jemma proof my pictures from the damaged things and promised the partial refund of 60 euros and I should please do not send back the air-heater and should repair it in Germany with the 60 euro. Jemma from Banggood wrote that the 60 euros are already on the way to me and arrive in the next 48-72 hours. Now 168 hours are gone and nothing arrives me. Always empty promises and hints from jemma/Banggood, although I pointed to the deadline of PayPal and I get nothing else otherwise, if I do not send back punctually. Jemma from banggood promised me totaly sure that i can really on their agreement honest and I would get my 60 euros. Now the PayPal-deadline is up and I have a bunch of junk, my money (158 Euro) is gone, 9 days a day written with Banggood and now just ridicule from jemma from banggood. I can only advise anyone don't trust and believe these people. If there are problems and you have paid with PayPal, then please return immediately and get your money back immediately. I think it would probably better not to order there first. I am very disappointed with the shop!
Dear Heiner f,
Thanks for your order and we are sorry for the shipping damage.
According to our warranty and return policy, if one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
1. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
-What we will need from you.
A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
And please kindly note that only high value products need to be returned. "High value" is determined by our customer service team and it usually refers to items worth $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our return shipping address. If we ask you to return a DOA item, we are responsible for paying the return shipping fees.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Bought a drone, received in 6+(!) weeks and it was broken. Never received refund. BangGood employees lied to me regarding shipping status and did everything they could to linger refund process. And still no refund, no prepaid return label. They asked to send photo and video and I did. Then they asked again. They only accept Paypal and their proprietary payment system. If you want to risk your money only use Paypal with credit card. This way you have some protection. Otherwise kiss goodbye your money.
Dear Irate B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty and return policy, if one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
-What we will need from you.
A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I have followed through with DPD HK they say tracking number is no good. Followed through from an answer given on this website from a Catherine purporting to be a Bangood representative. The email provided was no good, and the email was returned. Further as of today my password no longer works to sign on to the Banggood site. Ha, Don't know much about Interpol but I'm going to find out. So just to recap I sent them the money they posted a bogus tracking number, you will absolutely get nothing from their customer support and they use "track 17" as cover. Again best to look them up as its explained elsewhere better... I have completed many online transactions, from buying boats to electronics and have never had Issues of this type. My advice is to run away!
Dear Ed S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Occasionally deliveries can take a slightly longer period of time due to a slower Customs procedure or longer processing times in the post office. Please wait for one more week to see if there are any updates about its logistics status.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Bought 300 dollars worth of faux teak for decks on my boat, tracking number through DPD is a bogus number, they track through Track17 ( read the reviews on them) they cant seem to be able to provide a Canada Post tracking number, which they would need in order to track it within Canada and I cant track without. Now they have referred me to their policy of not being responsible for shipping even though their the facilitator of the transaction.
My conclusion is they stole the money. Further if you read the positive reviews you will see them full of grammatical errors ( unlike mine). Anyway I intend to pursue this through law enforcement and through Chinese Consul Ha, like I haven't got enough pain in my life., You would think online merchandisers would form some sort of resolution panel as this industry runs on trust, and a bit of blind faith.
Bottom line... STAY AWAY
I recently purchased a phone with international shipping and paid Extra for Tariff Insurance (for the case that I will pay import tax)
As it happens i did pay the tax and subsequently issued a Refund from BangGood.
It took a whole 7 days just to get a formal response. Later only after 15 emails (!) they agreed to reimburse me.
Three weeks later after many frustrating contacts they let me know it was delayed etc.
Only now got the reimbursement that I paid for. (~120$)
Dear Tomer I,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
I always check Banggood first for all my shopping needs, including gifts for my wife. The selection is excellent and prices unbeatable. And if you need customer service, they are very responsive, polite, and helpful.
Bought item from them and never reach me, contact their customer service and they claimed that it had already delivered via local courier. Check with courier with the tracking number they provided, no such parcel. They can keep my money, no more buying from them and apps un-installed. Not recommended for anyone.
Dear Lukas L,
Thanks for your order and we are sorry for the inconvenienced.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Never had any issues with any of my orders so far. One time one of my packages got lost and they offered me a full refund. Next time had an quality issue with a product. But after showing the proof, they sent me a replacement one.
So I highly advise anyone to contact them first and sort out any issues before pre-judging.
I closed an pre order long time before delivery date. So far it worked. They told me they need one business day to refund. After 10 days no refund was made. No they want me to close the PayPal complaint. Otherwise they won't refund me. That's not correct. If I close the complaint I can't reopen it. Stupid company.
Dear Roberto S,
Thanks for your order and we are sorry for the inconvenienced.
We are sorry to inform you that if you have opened the paypal complain, it would affect the success of the refund, so that we suggest you can kindly close it first and then accept the refund. We will try our best to serve you.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
1. Banggood sells products on the higher prices then can be found in Aliexpress.
2.The client rights are not covered properly - despite client complains about
The quality of the product - Banggood keeps silence
3. They do not publish product reviews, which have bad product and service notes.
Dear chicho m,
Thank you for your order and we are sorry to hear that you have met some troubles on using the products.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
1st time on this site and more than likely the last one. I sent them pictures multiple times of the garbage they sent me and they always claimed not receiving the pictures. Like I said, the seller must have picked this from a Chinese dumpster near by. Filthy, damages, missing parts, you name it! After being given the run around by BANGED GOODS, I decided to do a negative review of the product on their site. That review is NO WHERE TO BE FOUND. Only 3 positive reviews show (selective? Biased? Fake?).
Dear RENE L,
Thanks for your order and we are sorry for the shipping damage.
According to our warranty and return policy, if one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
-What we will need from you.
A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
According to Banggood warranty policy, only if we clearly confirm the problem, we could give you a solution. But we could not confirm it only through your word description. About the warranty policy, you could refer to here:
https://www.banggood.com/es/Banggood-guarantees_hl103_at588
About your problem, we have contacted our staff to confirm the problem and contact you as soon as possible, sorry for the inconvenience again, we will contact you within 24 hours. Thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
By far the worst company ever. They shipped me a defective product and I am trying to get a refund or replacement of the defective product.
The ask me to send videos onto Youtube, and 1001 other things to convince them the item is defective and if I don't they won't give me a refund/ send a replacement.
I have contacted their after sales department and they have given me 3 different email addresses since our first conversation
They are not a reputable company and their sales team will not give you any solutions. The latest email that they sent specified that I need to provide a tracking number to them for shipping the item back to them, and they will deduct the original shipping fee and insurance fee from the product
Do not buy any item from Banggood if you value your money and you don't want to get cheap quality products which break instantly
Dear Ali E,
Thanks for your order and we are sorry for the inconvenienced.
According to our return policy, if one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
-What we will need from you.
A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
According to Banggood warranty policy, only if we clearly confirm the problem, we could give you a solution. But we could not confirm it only through your word description. About the warranty policy, you could refer to here:
https://www.banggood.com/es/Banggood-guarantees_hl103_at588
Therefore, if you want to get a refund or a replacement, please send us some evidence. The required evidence is as we wrote in last email. When we get the evidence and confirm the problem, then we will give you a satisfying solution.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood has also great customer service. Their personnel is kind and will help you if you encounter problems until solving them. Thank you Banggood!
Recebi o produto errado enviei vários e-mail me responderam rápido me deram toda atenção.
Segunda Banggood irão enviar produto correto por enquanto estou satisfeito com atendimento rápido
Assim que receber meu produto vou concluir 100 % satisfeito obrigado
I see Banggood's fake good reviews writer has been working overtime, writing pure fiction, to trick potential customers in. This shows you the lengths they go to, to deceive people. If you read all the real feedback, they are devious sellers, who offer no warranty, low quality products, that takes a long time to arrive, if it turns up at all, and make it impossible to get a refund. Their man will now have to write 4 or 5 more fake reviews to cover this up, to prove my point. Stay clear of them.
Dear Alan H,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
I ordered on 05/01/19 a drill chuck with its adapter sds, the material was delivered to me on 13/02/19, missing its adapter, I immediately sent a communication to their customer service, which immediately I they answered, alleging that the adapter was not provided, then I indicated the link referred to the object and after several communications have admitted the error, proposing the BG points, apologizing for the misunderstanding, but not solving the problem of sending the missing piece.
Concluding: The service of the customer service is immediate, but do not solve the problem by proposing BG points as a discount (for their error the customer has to pay again?)
Dear Renato F,
Thanks for your order and we are sorry to hear that one of your item is missing.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you are not satisfied with the solutions that we offered to you, please leave your opinions.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Initially they shipped me the wrong order; however banggood was really patient and professional with me to answer all my questions. They were very apologetic about what happened and they offered to re-ship my items free of charge.
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Dear rick m,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our return policy, all customers should contact Customer Service for approval before sending anything to us before returning any item(s). Banggood will not be responsible for returned item(s) without notifying us in advance. Once we confirmed the return, we will provide you the instruction also include the return address.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team