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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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No UK Warehouse, Scammers. 40 euro import tax and the product only cost 90 euro.
They wont answer any emails and charge you the cost of sending the item back.
STAY AWAY FROM BANG GOOD.
Another one of those Chinese sellers where every thing is good till they make an error. Order and paid for an item I didn't receive. Was told to ship the incorrect one back at my cost 60 Au dollars, original purchase 94!
So stuck with something I can't use.
Dear Chris H,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered an electric wheel for my bike, a 26 inch. A 700 X 23C wheel arrived, which is a 27 1/2 inch wheel. They say I ordered the wrong tire. The order sheet clearly says 26 inch. They keep telling me how wonderful a customer I am, but will do nothing to correct their mistake. If they mess up and send you the wrong item there will be no recourse for you
Dear Arthur P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered magnets for $10. Package came damaged and empty. Wrote a complaint to banggood and sent photos of damaged package explaining that it came empty. They said that I need to go to USPS and get an Official letter stating what was the weight of the package and that USPS should certify that the package was empty. Then the banggood will start their investigation process. Forget it, never again to order from this company.
Dear Albert D,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry to hear that the item you received for your order was lost.
Is there any trace of the parcel being opened? Could you please take some photos of the empty parcel as well as of the shipping label? We also suggest you check the weight of this package and contact your local post office to request an official document stating what happened to your parcel and its actual weight. We will launch an investigation on this issue and provide you with a solution at the soonest.
We advise you take these actions just in case you receive an empty parcel in the future:
1. Check if the outer package was damaged or being disassembled before open it.
2. Shake the package gently when you receive it to make sure there's something inside the package.
3. If the weight of the parcel is very different, you could record a video when you open the parcel.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Products on here are cheap, bought a couple products with little to no issies. If there were issues, their support sent me a replacement within 24 hours of verifying the shipment. Good service if you are willing to wait about a month forr shipping from china
I ordered a 35L still from their website. The good part is it came a few days early, and the price was very good. I even found a coupon code that gave me a big enough discount that it paid for the shipping. It appeared to have been properly packed and there did not appear to be any shipping damage.
The bad is that the port for the temperature sensor was missing. There was supposed to be a small tube welded to the side, but this tube was missing on the one they sent me. No one in their Customer Care group speaks English, strange but true. They appear to be using some sort of translation program that does a really poor job. Every time I sent them a message, they appeared not to understand what my issue was. They also didn't understand that the messages had pictures of my problem. After 4 times, I put in another request and gave up on the first correspondence. I have yet to hear anything back from the 2nd try.
Bottom line, if you have something wrong with your order, you are out of luck. They haven't a clue what you are talking about.
Dear John R.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Even after 45 days of purchase I have not received my item. They say; lot of excuses when on chat. No tracking info of item which is shown shipped. They have shown as shipped after 10days in the orders page. Then for more than a month no tracking infor. They showed some "Flyt Express" from china to Singapore. I dont understand the route of china to singapore and to India. Think the shipmenttravels all destinations to American continent and will come back after seeing all places. Now I did 2 live chats with the people of banggood, on 14th march, status changed from Singapore to India and is bagged. Dont know what happened to that bag in last 2 days... Anyways, sont buy from this site, price might be shown cheap, you will neither get your item nor money... i dont know what will happen to my refund... cheating site... never buy... I strongly believe that they have not sendmy item till date... CHEATING SITE, BEWARE, NEVER BUY, YOU WILL NOT GET YOUR ITEM... And their cutomer service is so poor that they dont respond in time... dont loose money...
Dear George J.,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
If you are lucky and receive your order you're good!
BUT if not it's very bad news.
The customer service is the worst I've ever encountered in my life.
I've written over 9 emails so far and no refund yet.
Dear Bob T,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that you have not received your order. According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
And once the refund was made, we will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times: https://www.banggood.com/Search_hl71_at434
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Actually I would give 0 star I wish if I could, last month I ordered ''40x60 Monocular Ultra HD Optical Lens Low Light Night Vision Telescope''and paid via my credit card. After a week or so I have been informed that the item was out of stock and offered me whether to wait until it restocked or refund money back to my account.Up to now they only told me that the refund has completed, but the truth, although I informed them with numerous emails that ı received nothing. They did not even provide me bank transaction details in order to prove that they were really completed the refund process, but unfortunatelly they provided me nothing.
E. Tosunoglu-Istanbul/Turkey
Dear Ercument T,
Thank you for choosing Banggood and we are sorry that you have not received your money yet.
We are glad to inform you that once we have arranged the refund for you, we will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times: https://www.banggood.com/Search_hl71_at434
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Sent item back for refund. No refund many letters from the stating they were too busy. Now stating that they will fix item which was not broken. No refund and out the money to sent item back as well. Will never purchase from the again.!
Dear wal v.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered a 3d printer, got it after a few weeks and assembled, nozzle just crashes into print bed. Maybe this is my error, but it seems more like a defective printer, probably a firmware issue. They tried to give me $20 of $160 and now are not responding to me. I offered to return there product for my money back clearly and it seems they have put me on ignore. DO NOT BUY
Dear Timothy R.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have received your email and we will reply to you soon.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
A few months ago I bought a cell phone, which due to bad luck, was defective. Since I got in touch with the return staff, from the first moment they offered to find a solution according to the interests of both parties and in relation to the breakdown.
With patience and some effort on both sides, in the end, I received the reimbursement of the device and the shipping costs that generated the return.
A solution at the height of large companies, but given by few.
Thanks for everything Banggod.
I have order an item (Xiaomi MI) last December and so far I haven't received in Spain.
My order number ******* and the tracking number provided RY*******SG. I have contact the Singapore Post office and they don't received nothing either.
Please can you solve this issue ASAP for me?
Dear Juliano B.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have sent you the latest solution to you, could you please check the email?
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Gosto muito da banggood por serem honestos. Toda linha de materiais para casa e família. Atendimento de qualidade como todos querem.
Excellent support all ok. They answered immediato. Good communication. All problems resolved.
Best regards
Réponse rapide après plusieurs courriers Envoyés et propose de remplacement de la camera dfectueuse.
I ordered for several years a lot of stuff from this reseller and it always is as described on the site. Worth the wait time for the arrival of the goods.
And in the very few occassions that something is not clear or a very incidental DOA, the support is sublime. Thank you for that. Luc Janssen
I ordered to articles:
One, was delivered after 30 days, the other not. In the Banggood shipment-system the article was shown as not received:
https://www.banggood.com/?com=account&t=ordersDetail&ordersId=*******&version=2&status=0&utm_design=41&utm_source=emarsys&utm_medium=Shipoutinform*******&utm_campaign=trigger-emarsys&utm_content=Winna&sc_src=email_*******&sc_eh=24d5ba6697f3fd101&sc_llid=*******&sc_lid=*******&sc_uid=PC05QOeaBD
I contacted the support. They provided me a shipment information that the aricle was delivered and I have to contact my neighbors and should check my post box? How silly should I be? For further problems I should contact the local post.
For their liking they have succeed in receiving my money.
You have the choice. Mine no more bussiness with banggood.
Dear Franz W,
Thank you for choosing Banggood and sorry that you have not received your order yet.
We are sorry that all orders reported as delivered by shipping companies are considered delivered. Banggood cannot be made liable of non-delivery in this case.
We advise you to contact the carrier or your local post office and give them the tracking code to know what happened to your package.
For more information on this situation, please refer to the following article of our Help Center: https://www.banggood.com/Shipping-FAQ_hl70_at484
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I'm happy with quality of products and service from Banggood. Good prices, great comunication and they are fair and willing to help. I had manufacture issue with product and they sent me a new product so I can finish my project. Very happy!
Banggood tried the same thing with me, but I refused, and let Paypal handle the matter, resulting on a full refund for me, Banggood was unhappy about that. I bought expensive dog clippers, which didn't have the variable speed dial, like in their ad, were dangerous with the wide blade jaws which can easily harm your pet, was so noisy, it scared my dog, and was not dog clippers, but bonifidy, sheep shearers. But now I know I did the right thing in ignoring them. Moral is, see your resolution through, and don't believe in any of Banggood's lies. Their attitude is to tip you off
Dear Charlie C,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear J T,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team