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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Quality of service is bellow zero. At my first attempt to buy one item, this online store never send it, althougt they write sendind 4 days after payment, at a sunday... Never receive the item and have to open a Paypal dispute because they want to wait more than 60 days. Beware of this store, you loose money for nothing or winning troubles.
Products and support of banggood is very good and im very satisfied from my shopping. U can buy everything in banggood
Well after another round of messages back and fourth, BANGGOOD conceded and told me that they will be giving me a FULL REFUND that's £528.44p this was on the 8th March 2019. This I Accepted who wouldn't but alas I am still waiting for the money to appear in my bank, in the message sent to me it stated that credit card within one business day but Bank processing may take 7 to 14 Days I may be quick off the mark, But as I paid by a Debit card and I have had Refunds before that's normally 2-3 days I did expect it to be in my account by now, It has been 18 Days, 18 Days for a Bank transfer, I'm under no doubt that that they are just doing this on purpose, I have Been intouch with my Bank and with proof they will be intouch with BANGGOODS customer service, this Is another reason NOT TO BUY FROM BANGGOOD, please just to avoid Being Disappointment DONT buy From BANGGOOD,
There my be another exciting instalment on this Issue regards to All Suggsey
Dear Suggsey w,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that you have not received your money yet, but please kindly note that once the refund request is approved, we will process it as soon as possible, you can refer to the link to get more information about the refund time: https://www.banggood.com/Search_hl71_at434
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered a 3D printer costing £528.44 this order was placed and paid for on November 29th 2018 it has now been 79 days since I purchased this and as of today after many many attempts of contacting Banggood and given the run around I'm still no closer of getting a decent true answer from them the constant LIES from the so called customer service is no existent that if you can get I touch with them with the email links that do not exist, I will never buy from them again, and I'm wondering if I will ever get my 3D Printer that I paid for, And as a foot note they had a sale on with the same printer £60; 00. Cheaper than mine with a promise of a 7 DAY DELIVERY how's that for rubbing salt into a wound, THIS TO ME IS JUST A CRAPPIE STORE WITH NO MORALS and definitely NO TRUST. So before you buy from BANGGOOD make sure you read the Reviews I wish I did. Regards to all, Suggsey
Tried to post the following review and was denied! If that doesn't tell you what a crappy company this is, nothing will!
"Product obviously arrived broken (see pictures). Packaging was thin and inadequate; basically, some foam wrap inside a flimsy plastic bag. No box, no padding, no wonder it was broken. Worst part is Banggood Customer Service--it sucks! I have been fighting with them every day for a week to replace the broken item or refund my money, and they have given me the runaround or flat-out refused. I even purchased insurance on this item, and they still won't provide a refund. I have decided to no longer shop at Banggood. Their products are low-quality junk, their products take way too long to arrive (more than a month between placing the order and arrival!) and they provide poor service to the customer. Whenever I have had a problem, they try to pin the blame on me (Can you repair the item? Will the item still work?) or offer a low-ball refund ("Will you accept $20?" even though I paid $55!), and the resolution takes multiple emails over days or weeks. Completely unsatisfactory. Do yourself a favor and shop at Tmart.com or anywhere else but here. These guys are scam artists."
Dear Gofive I,
Thank you for choosing Banggood and sorry for any inconvenience caused.
First, Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
Second, we are sorry for the shipping delay. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather.
If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
-What we will need from you.
A photo or video showing the issue;
A photo of the shipping label and original packaging;
ATo tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I tried to rate the product. They do not accept lower ratings on product. Also the user comments seems to be moderated as per their own rules. They attract people to rate by giving points. So obviously product rates are not genuine rates.
Secondly refund process is very bad. I requested refund for bad quality product, but even after 10 days, no status change.
Finally, their delivery team is bad. They have tie-up with some courier companies in India and they cannot locate address properly. They do not call us back if they are unable to deliver and return the product.
Dear Mahesh P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
And our refund process is optimized for speed, refund requests are, by default sent to your BGpay account. Once approved the refund is immediately available in your BGpay account.
And according to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). If you have any other questions about your order, please do not hesitate to contact us.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Já fiz mais de 4 compras pela Banggood e em todas as compras, sem exceção, fui muito bem atendido pela equipe de suporte.
Tem um preço melhor que as outras lojas.
As mercadorias chegaram rápido.
Produtos bem detalhados no site e as fotos são iguais às originais.
Fiz questão de deixar bem expresso o meu comentário pois, fui muito bem atendido e tem o melhor preço.
O atendimento da Banggood é excelente.
Recomendo a loja!
I bought the Teclast F15 laptop from bang good.
The laptop arrived with the hinge broken and bent. I paid extra for bang good insurance and yet Bang good have only offered me £10 LOLOL.
I am disgusted! Terrible company. Total jokers! Why do they have a insurance option?
Dear Chris V,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to out warranty policy, if one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 7 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
-What we will need from you.
A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
Only high value products need to be returned. "High value" is determined by our customer service team and it usually refers to items worth $70 or more. If it is not high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our return shipping address. If we ask you to return a DOA item, we are responsible for paying the return shipping fees.(https://www.banggood.com/Banggood-guarantees_hl103_at435)
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
In the middle of february I purchased electric screwdriver as a birthday present for my partner, after few days ago the customer service sent me the e-mail, that the screwdriver is not in stock so I should choose from two options refundation or wait for the product. I choosed refundation as I needed it as soon as possible as a birthday present. AFTER two weeks they sent me another e-mail that the screwdriver was sent, without any update of information they sent me the product, which I didnt want anymore. I sent them e-mail, that I want my money back and I will sent them the package back. They offerd me stupid 500 points instead of money, which I declained as a 100 point is 1$ and the screwdriver cost me 57$. Just this was ridiculous to me. When I sent the screwdriver to the warehouse from which the package was sent they are telling me, that they are not able located the package even the lady on the post office said that the package was delivered. I sent them around 21 e-mails about situation 21! They blamed me, that I sent package to the wrong address. I never experienced any e-shop, who is not receiving packages in the warehouse from which was sent. AGAIN I asked them in 5 e-mails, who is then responsible about messing up my refundation at the beginning, when the screwdriver wasnt in stock- Answer still the same no compromise no nothing just stupid same e-mails over and over again WE HOPE YOUR UNDERSTANDING! They are not even able to answer for questions, for important question who the hell is responsible for messing my refundation! Now I dont my money and I dont have a product. WHAT A DEAL!
Dear Jarka M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the status of your order is "Back Order", this means that it will most likely be split since some products contained in it are currently out of stock. “Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. In this situation, your order will be split into sub-orders and we will dispatch the available items first. On the page of an out-of-stock item you should be able to view its estimated restock date. If you require any further information or assistance, please do not hesitate to contact us.
And please contact us before returning a defective item in order to receive the return shipping address and other instructions.
All customers should contact Customer Service for approval before sending anything to us before returning any item(s). Banggood will not be responsible for returned item(s) without notifying us in advance.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: banggood.com/Contact-Us_hi111
Mobile: m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
AVOID AVOID AVOID if buying clothing that you may want to return if the size doesn't fit quite right.
I purchased three blouses made by the same company and in the same size however only one fitted. The others both varied too hugely from the measurements given
This company wanted photos showing the measurements and listed lots of things that needed photographing and then uploading.
I simply stated that they didn't fit me and there was no error, I just needed to return them. Their return criteria are so complicated and drawn out that I've decided to cut my losses and give the blouses to charity. These weren't crazily cheap blouses and so the loss is substantial.
The packaging was adequate but there was no invoice included and delivery took weeks and weeks so it meant finding my original order hard to find on my emails.
POOR CUSTOMER SERVICE
Dear Karen W,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We list all the details about item sizes on related product pages. If you find that the size does not fit, please check our description and your order information first.
1) Size not as order: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as requested, but does not fit: There may be an imprecision size of 3cm / 1.5in. Due to manual measurements. You can contact us and request a return. In these cases, you will be responsible for all shipping charges incurred. For hygiene reasons, underwear, lingerie earrings, underwear, swimwear can not be returned. We recommend that you carefully check the size of your items before ordering.
3) If the size difference is larger than 3cm / 1.5 inches, we will cover the cost of the return postage. Please contact us to arrange a return.
We are sorry that we are unable to know your order details and we also take the security of your personal information very seriously. So if you have any other questions, we suggest you contact us through these links:
Personal computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work to answer your questions as soon as possible and we will be ready to assist you at any time.
Best regards,
Banggood Team
I had a wrong item delivered, after notifying the customer service my item was sent quickly. Hopefully correct one this time :)
I bought in APRIL 2018, vernee x1, i reseive in Joune, stop working after two months, i sent back in september, after a lot mails they sent me another refurniced in janouary 2019!. And i paid 62,64 euro for customs to recieve, because there are no papers inside, when i ask fro them they refuced and another 10,00 euro to sent in china.
Total 177,00 euro the old one and 72,64 euro = 249,46 euro, i had the phone two months, and they had my phone FIVE MONTHS!
Dear giorgos c,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood sent me faulty cheap copies of advertised items and they refuse to replace them. I sent at least 50 emails explaining the problems with the items and in each reply they asked for the same information over and over again
Dear Leslibell B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Never again! They do not respect the warranty periods indicated on their site. Never buy anything on Banggood because at the first issue during the warranty period the device will not get repaired or refunded. 4 months later, they proudly told me that they couldn't repair my phone, (paid 400) and finally, they offered me a 160 refund to compensate for the loss. To flee!
Dear jokukar j,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty policy, phones are covered by one-year warranty, and their accessories (batteries, cables, charges) by a one-month one.
If the phone stops working or becomes defective within one year from the date of delivery, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee for the defective component, except for motherboards and screens. If these two components are defective, please contact us within 3 days after delivery. However, we will not be responsible for paying the return shipping fees.
If accessories like batteries, chargers or cables are faulty within one month from the date of arrival, we can arrange a refund or a reshipment after the nature of the problem has been confirmed. In order to do so, please send us some photos or a video showing the issue clearly.(https://www.banggood.com/Return-policy_hl103_at529)
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I've been waiting for a refund since 2012! Lol. There is no refund on higher priced items. Very cheap tactics, They will steal your hard earned money and they are liars! Better buy from Aliexpress!
Dear Jake H,
Thanks for your order and we are sorry for the inconvenienced.
Your order was placed on 2012, which is more than six years ago. We would really like to help you, but this order is out of our assistance time frame. For this reason, we can not check more details or assist you as we wish we could.
If you have any other questions about your order in the future, please contact us within 1-2 months.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
It's the best shop when I order stuff from China.
I buy there a lot. Recently I had an issue with one of the products, I've sent it back and got a full refund with no problems
Keep up!
It amazes me that all Banggood's own fake good feedback sounds the same, "I had a small problem, but Banggood quickly fixed it", over and over again, along with "great sellers, I'll buy again". Let's face it, the only way they are going to get good feedback, is to write it themselves. Isn't it about time Sitejabber started removing this person from putting all this fake feedback, designed to dupe people into believing they are good. Read the real feedback, all bad, and you'll see, Banggood never fix problems. What they offer is poor quality goods, no warranty, slow delivery to no delivery, and the worst after sales service you can find anywhere. I bought a camera from them, all photos were very blurry, and the settings were stuck, so I couldn't alter them. I sent them it's photos, but they wanted a video too, or they wouldn't entertain the claim. What do they want, a video of me taking photos, how incredibly moronic is that, the video file would be too long for my mail server to upload anyway, perhaps that's why they want a video. They refused to take it back, so I contacted Paypal, they gave me their returns address, gave £15 towards the postage costs, and refunded the full cost of the camera. Don't trust Banggood, who then say cancel your Paypal claim, and they'll refund you, they won't. Always use Paypal when buying from these dishonest Chinese sellers, don't bother contacting Bangood if things go wrong, go straight to Paypal.
Dear Ian H,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
According to Banggood warranty policy, only if we clearly confirm the problem, we could give you a solution. But we could not confirm it only through your word description. About the warranty policy, you could refer to here: https://www.banggood.com/es/Banggood-guarantees_hl103_at588
Therefore, if you want to get a refund or a replacement, please send us some evidence. The required evidence is as we wrote in last email. When we get the evidence and confirm the problem, then we will give you a satisfying solution.
Please understand and believe our customer service. And also we will try our best to help you.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
Good service but very slow customer support, had to send many mails before getting a refund.
Hope refund process gets faster.
Dear Praveen R,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Due to some exceptional circumstances beyond Banggood's control (i. E. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days.
We suggest you choosing a fast shipping method next time, which would be listed in the following website:
http://www.banggood.com/Shipping-Methods_hl13
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
I ordered a power supply from Banggood. Immediately after I purchased I realized it was a European model 220V/50HZ which was in the fine print. I contacted them within 20 minutes of my order through email, phone, and live chat to simply change my order. They said they cannot. All of the answers I received where vague. They also type like a teenager texting, very unprofessional and hard to make out what they are even saying some of the time. They told me to sell the item online or gift it when I received it. I have never had issues with a company before and I have bought thousands of items from different companies online. Amazon and Ebay by far dominates and these people at Banggood should take notes. I WILL NEVER DEAL WITH THIS COMPANY EVER AGAIN! The entire process was stressful and a scamming rip off. Not to mention liars, since the information on the website says they will deal with issues such as returns a certain way and they do not.
Dear Tan M,
Thank you for your order and we are sorry for the inconvenienced.
We would like to tell you the status of the order which is processing or shipping can not be canceled or modified.
We truly understand your situation. No worries, we provide 14 days return policy. If you still want to return it to us, please contact us within 14 days after you receive it and we will glad to tell the returning process. Normally we will refund when we receive the return product.
More information about the 14 days return policy, please refer to this link:
https://www.banggood.com/Search_hl103_at437
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I received serious response and wonderful proffetional service
Had a problem with my tablet, problem was solved
I will definitely purchase fro Banggood again
Iris
DO NOT BUY ANYTHING FROM BANGGOOD!
I bought a $ 600 e-bike in October. Today is March 18th and I haven't been able to use my bike yet! The battery was faulty. I wrote for 2 MONTHS e-mails to receive a new battery but they have always given vague answers, despite having sent several videos and photos of the problem. Today my email address has been put in the SPAM filter and I can no longer contact them. DO NOT BUY ANYTHING! CUSTOMER SUPPORT IS WORSE OF A $#*!
Dear Alex M,
Thank you for your order and we are sorry to hear that you have met some troubles on using the products.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear Miguel S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team