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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Shipments always arrive on time and prices are great. Customer support is excellent, they are happy to help you resolve every problem. Recommended!
Great products at the best price, safe and fast shipping and solve your problems always. I did not receive part of a product by mistake but it was solved without problems.
I ordered an EleksMaker® EleksLaser-A3 Pro 2500mW Laser Engraving Machine CNC Laser Printer for 203,90$ on 01.01.2019. The Product was never delivered. Contacted Banggood Support 5 times for help and tracking information but was always told to wait until the package arrives and they can NOT help me. Every time they said that tracking information would be available after 25 working days despite the fact that 25 working days passed already (well math is not their strong side either). In the end I had to contact PayPal and open a BuyerProtection case to finaly get my money back on 05.04.2019.
Just a friendly WARNING: always pay with PayPal on Banggood otherwise it could happen that you dont see your money back.
True in all!
This website is not promising to sell first class items. We all know that. Yet, through coupons, offers and medium product quality it manages to balance quality and price. At a low level, but balanced enough.
Unlesss something goes wrong. In case your order "goes south" you are doomed. Totally.
I noticed an item under a special discount(via coupon) and decided to place an order. As I was finalizing the order a glitch to their system declined my credit card. Been to on line ordering for years, so I said "no big deal" I will do it again.
The second time the system accepted my credit, but remove the coupon. I didn't noticed the coupon was removed and placed the order. Been to on line ordering for years, so I said "no big deal" I will send an email to the customer service team and ask for a refund to the value of $28.50.
That was the extra I was charged, as the coupon failed the second time. Yes, this is about $28.50. Twenty days later, more than 50 emails later, they refuse to refund the astronomical amount of $28.50 caused by a glitch to their system.
Been to on line ordering for years, so I say with certainty: Never seen that again. Never!
So, go ahead and gamble with Banggood. I did and lost. Lost money, lost time, lost a customer. Oops! They lost a customer. A life time one. By the way, a screenshot can prove duration and volume of correspondence. To whom ever wishes to confirm the story.
Dear Nikos S,
Thank you for contacting us and sorry for any inconvenience caused.
We are sorry to inform you that your order was automatically declined or canceled by the system since the system detected a potential risk in your payment account. For protecting the security of your account, we suggest you contact your card issuing bank to verify the situation. And your bank will return the money to you within the processing time. And please kindly note that the coupon which is already used can not refund to you.
And we are sorry that due to your order was already shipped, it can not be canceled and refunded. We suggest that once the situation happened next time, you can contact our live chat first to check that if your order can be canceled.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: banggood.com/Contact-Us_hi111
Mobile: m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I bought a hat from them and after they said they shipped it 7 weeks later still not received and reported to them that I haven't received the item and they said to wait another two more weeks. Originally they promised to deliver it with in 30 days. Now I am not even sure they have shipped it in the first place as they said.
Dear Ayen G,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
This company displays ads that are completely false and deceptive. When you go to the website, they manipulate the text and pictures so you think you are buying one thing, but you get something else, or less than what you thought. BUYER BEWARE! Below is an ad that appears to be for a video camera, but in reality you get only the microphone.
Dear Gary B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All products of Banggood purchased from eligible supplier, the quality of the products are guaranteed.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Very professional behaviour: in less than 2 working days it had been fixed an issue with the item received (diffetent item, *******kv instead of 6000kv).
Banggood is my favorite store and first place to visit when I need anything for my home, car and mostly for my hobbies. In most cases all orders were delivered within two weeks. Much appreciated their customer service as well.
Good job Banggood!
Charged me twice for shipping on a product I never received. Never contacted me when the shipment was first returned to them. Terrible, terrible customer service. Who knows what the product was like as I never got it.
Dear Sara H,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Have you noticed how the 2 fake reviews under mine, are virtually identical, right down to the bad English. This man has written so many for Banggood, he's now repeating himself. It's so blatantly fake ads for themselves, trying to contradict the real feedback A China man using a bad translator). Here are some facts, no item comes from China in under 3 weeks, they self confess that the warranty lasts only 3 days, meaning no warranty, and they make it near impossible to return faulty items, and there's a lot. All their sales are of low quality items, ansd they don't do refunds Since Sitejabber won't vet these crooks, using their site as a advertisement media for themselves, the thing to do is ignore all the good feedback, and read all the real feedback of 1 star. They come in dally, and ask yourself, do you want to buy from underhanded sellers like Banggood, who feel the need to write their own good feedback, because none of their real customers will. Sitejabber, stop letting these crooks from contaminating your good gestured site.
Dear Joe R,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
First, please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather.
And if you received the item with the quality problem within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them, and different kind of item will have different warranty period.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within 48 hours;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
Please check all items for quality issues within 7 days of delivery. If there are any quality issues, please contact us within the warranty
Period.
The warranty period for an item begins on the day the item is delivered to you.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
Poor Customer Service. 2 of 3 orders missing parts. Contacted customer service and they initially responded quickly wanting photo's of the item. Sent photo's and nothing since then. Submitted dispute with PayPal and they said send the item back. Not worth the postage to do that for the refund. Never buy from them again
Dear Ben A,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
First of all, according to Banggood warranty policy, you will be ask to send us some photos to show the detail of this issue, so that we could confirm this problem and find out the root cause more effectively.
1.The photos of shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received
Please kindly make sure that the issue with your device is obviously shown in the photos. Therefore, we are able to locate the issue swiftly and solve it within the shortest duration. After confirming the issue, we wil provide you the best solution, but if you are not satisfied with the solutions, you can kindly negotiate with us.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I have written 2 E-mails to find out what is the promblem of the Motorbike FM Radio that I have recieved whis is not working, only the USB can be use. The radio do not pick up any radio signal with or without a antenna. I need to know what is the problem?
Up to now no one has even phoned me or e-mail me.
Thanks
Gert v Zyl
*******207
Dear Gert v,
Thank you for your order and we are sorry to hear that you have met some troubles on using the products.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
About your problem, we have contacted our staff to confirm the problem and contact you as soon as possible, sorry for the inconvenience again, we will contact you within 24 hours. Thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I bought goods several times to this website, i could say that this sellers is very serious. The quality of goods is like as expected, the shipping is fast.
About the inquiries, team answer with concern.
Till now Bangood provide me a very good service. It was my first experience with Bangood. And Special Thanks to customer service also.
Order came short, CS sorted it out. All good in the end. I order two of the same charger but only one arrived. Contacted customer service and they advised that they would dispatch another one to me asap.
I had a bittersweet experience. The shipment was fast and the condition of the package was very good, but I had the problem with the product. It came damaged, after notifying of this incident and after an unacceptable first proposal from me, they will send me a new one. As I still do not have it and I do not know if it will come again defective, or not, I can not give you better evaluation
Dear Jaime C,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
I bought a shirt advertised as a coat on the website. It was 50 CAD and apparently on discount and regular price was supposed to be 115 CAD. I thought that at this price, it would at least be decent quality. Well I was wrong. Worst piece of clothing I ever bought in my entire life. I wore it to work the next day and in a few hours, it was tearing in the back and the wrist. A FEW HOURS, SITTING AT MY DESK. I'm trying to get a complete refund through customer service at the moment. They offered me 10 CAD which I refused and then 20 CAD which I also refused.
Dear Francis P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty policy, if there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 14 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Note:
-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
-You will be responsible for all shipping fees incurred.
-Due to hygiene reasons, underwear, earrings, lingerie, and swimwear can not be returned. If there is a manufacturing fault with your clothing or it does not match what you ordered, please do not hesitate to submit a DOA claim.
To get more information about the policy: https://www.banggood.com/Return-policy_hl103_at533
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I purchased a SJRC Z5 5G Wifi FPV With 1080P Camera quad copter. The second time I used it I couldn't get a picture from the camera. I contacted them & was told I'd get a reply 24 hrs later. 5 days later and an email asking what is happening - nothing.
I don't know where to go from here, 85 quid wasted?
CHECK THEIR GUARANTEE! 3 DAYS yes that's right 3 days.
Https :// www.banggood.com /Return-policy_hl103_at529.
Dear Peter H,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
And after confirming the situation, we will reply you within 24-48 hours.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Even though they didn't satisfy the after-purchase service of the item I bought, their personal attention was incredibly good.
Dear Juan Q,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
On arrival of an item purchased, I checked thru the contents to confirm all was supplied as per description, A single item was not correct, It was supplied with an EU mains charger and not the listed USB lead as described, I contacted customer service and with in their stated time frame I had a reply from Healer, With several follow thru emails, in a prompt and efficient manner, The issue was rectified and exceeded my expectation, I can not recommend bang good more highly ( from my dealings) and will be recommended them to family and friends, from my experience they deserve higher than 5 star rating, Payment was easy, item shipped as per time frame, Item arrived earlier than expected
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear Gergely S,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
And after checking, we have arranged the refund for your order. You can refer to the link to get more information about the refund time: https://www.banggood.com/Search_hl71_at434
If you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team