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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I bought 3 items from banggood but unfortunately one of the item (wireless car vacuum cleaner) is come with defect condition, i report it to banggood and send them a video about the condition and few explanation then banggood send me the new one.
Many years buy from banggood and until now the service is never let me down.
I delivered the product incorrectly, but when I contacted customer service, they responded immediately and arranged the correct product.
I purchased a product from Banggood that had been 'oversold' in it's online description, and ended up being a cheaply made item that did not meet the needs we had purchased it for. We tried to return it immediately, but got an insulting email in return saying it was 'a pity' that we did not want to keep the item we purchased, and told us that we would not only have to pay for return shipping, but 'customs charges' to get it back into China. Pity? It's a pity that Banggood is not what they are cracked up to be. STAY AWAY! P.S. - I you buy something from them you are bombarded with ads that continue to be sent even though we have 'unsubscribed' to them twice.
Bang Good is the 3rd class and worse service in the world. My order no is *******. First it will take too much time to place the order. There is one contact number It's showing Washington D. C. How other country contact you? I ordered on 13 march 19 and Expected delivery date was 2019-04-15and today is 19/04/19 till now I am not received my order. I send them mail also but there is no mail responce and not able to contact them. I have complaint 5 to 6 time but they are not answering. So, my humble request to you pleas don't purchase anything from Bang Good site.
Dear umang c,
Thank you for contacting us and sorry for any inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Worse support ever. I bought a smartwatch after 2 months the display stop working and after waiting for 6month of for repair they end up telling me that the smartwatch was lost and they couldn't refund me! DO NOT BUY FROM THIS WEBSITE!
Dear Ale N,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
After using their footwear sizing chart, I ordered a pair of boots one size larger. Even after talking with someone on live chat and asking what size I should order and then ordering one size larger, the boots are too small. Customer service suggested I give them away and they would send me a new pair at my cost. If I were to ship the boots back for a refund, shipping costs would be more than I paid for the boots.
Dear Irene B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty policy, we have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Tive um problema com um par de lâmpadas que eu comprei em menos de uma semana deu problema, e em menos de 2 dias após apresentar o problema com vídeos e fotos a empresa solucionou o meu problema! Recomendo.
The Bangood resolve the problem quickly e very satisfied way. First told me how many ways to resolve the problem, and after that refund me part of price, now try to repair in a shop here
I ve been ordering things from China for some time already, used aliexpres gearbest and banggood, and if ordering cheap stuff I use ali, for more valuable and where quality matters I use banggood, everything is a superb, delivery time to Poland is about 2 weeks mostly.
Super satisfy with this shop and I highly recomend it.
After ordering a laptop during the 11.11 sale of 2018 it was dispatched using European direct mail. After not getting a tracking update for 1 month i contacted customer service. After a long procedure of standard emails, they claimed the item was send back to them due to shipping label defects. They re-shipped the item, with European Direct Mail, after i explictly asked them to use EU priority direct.
To this date the package has not arrived, it has been 5 months, I have had to start a claim on paypal, but i am left with no laptop, money tied up for 5 months and little to no customer service.
All other orders i have placed with BG went fine, so I am really puzzled why this high value item was never delivered. Now the item price has gone up significantly since the 11.11 deal and i am left with nothing but a whole lot of wasted time.
Never ship with European direct mail! You will not receive anything.
Dear Enzo h,
Thanks for your order and we are sorry for the inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
About your problem, we have contacted our staff to confirm the problem and contact you as soon as possible, sorry for the inconvenience again, we will contact you within 24 hours. Thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Be very aware of Bangood. I have purchased 3 items from them and all was garbage. The 2 keyboards I bought came used and scratched and took a 3 week fight and posting bad reviews before they acknowledged me. They shipped out 2 new ones finally and they was crap. Batteries would not hold a charge. The android box crapped out, the main board is fried and now same thing after 12 days of complaining and trying for warranty I get a run around. I get one person who after a run around sends me a link to go to, problem is it's in Spanish, all of the emails been in English. So I complain about that then I get someone else and do it all over again and get the Spanish link again and so and so on. Stay away from this company
Dear Steve C,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
They used to provide quality services and sell mediocre products at low prices but all these quality are no longer exist. If you buy things from them and run into issues, you are on your own in recovering your money even if you use PayPal to pay for it. Also their prices are not the lowest anymore. It seems the company had a new owner now and they are ruining it. I had stopped doing business with them after so many good years.
Dear phil j,
Thank you for placing an order on Banggood and we hope you will enjoy the products you bought.
All products of Banggood purchased from eligible supplier, the quality of the products are guaranteed.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
Best regards,
Banggood Team
I bought a smartwatch English version and they send me a Chinese version.
We negotiated for a partial refund (about U$38) and keep the watch.
They say the refund was done in 1st March but it is not in my credit card statement after 40 days.
My credit card operator doesn't recognize the ID transaction informed by Banggood and asked them to check with their bank but the only answer me with a pre-prepared email.
So, if you are lucky and receive your order correctly, that's ok, but if you have any issue, you waist your money, because the maximum customer support you will have is a kindly apologize.
Dear Mauricio R,
Thank you for choosing Banggood and sorry for any inconvenience caused.
First, we are sorry for the wrong item we have sent to you, if a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
And about the refund, our refund process is optimized for speed, refund requests are, by default sent to your BGpay account. Once approved the refund is immediately available in your BGpay account.
You can still request a refund to be sent back into the original payment method used.
If your refund is sent to BGpay but you want it returned to your account, you can click”Withdraw”on the BGpay page and the balance will be sent back to the original payment method used. The estimated time for the refund to return to your account is based on the payment method you selected when placing your order.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I have used many type of e-commerce sites and apps...
Banggood was different from all of them in their customer service...
Easy to contact with, on time reply...
Overall great work...
Thank you...
Dear Dino D,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
First of all, according to Banggood warranty policy, could you please send us some photos to show the detail of this issue, so that we could confirm this problem and find out the root cause more effectively.
1.The photos of shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received
Please kindly make sure that the issue with your device is obviously shown in the photos. Therefore, we are able to locate the issue swiftly and solve it within the shortest duration.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Not working i tried well back battery case not opening. RESEND ME WITH THE NEW PRODUCT AS SOON AS POSSIBLE
Dear Kandasamy K,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Order stuff from Banggood from China order#******* on Feb 1st. 2019 and do not receive my order after 1 month. E-mail back and forth about it but Banggood said it was my fault for not buying extra insurance so they will not get me replacement or refund.
Will not buy or recommend to buy from Banggood unless you want to loose your money, if you buy from it, use Paypal so you can get your money back.
Dear Steve D,
Thank you for contacting us and sorry for any inconvenience caused.
So sorry to hear that you didn't receive your order, could you please contact the local post office to request more updates about it with your full name? Sometimes parcels are held by them.
We regret to inform you that we are unable to arrange a replacement or a refund since the order is not covered by shipping insurance. We advise you to buy shipping insurance next time.
You can view more details about the shipping insurance at the following link:
https://www.banggood.com/Search_hl69_at648
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
WHATEVER YOU DO, DO NOT BUY FROM BANGGOOD EVER.
A month ago I ordered a keyboard with linear switches from Banggood. Processing time was really long, shipping with EMS took ages for some reason.
And... they end up sending me the wrong product.
Their first resolution was to offer me 20 dollar refund for an 80 dollar keyboard... um... that's the wrong product to begin with so they want me to take the 60 dollar hit for their mistake for a product that I would never use... I obviously said no cos its their mistake.
(no attempts at offering any other kinds of refund).
So I continued to email them and then they asked me to send the product back to china instead of their origin address in Singapore. Here comes the issues, there are a lot of restrictions for sending items to China and Bang good knows this. They did not provide me a return label, did not offer to give me back money for sending the product, did not offer me any information for helping me send the product.
INSTEAD THEY WAITED ALMOST 10 to 12 DAYS later to tell me the information that I needed which is what posting service to avoid and the return label... unbelievable.
Customer service is very irresponsible, very unreliable, very slow.
To be honest, this is the worst experience that I have ever had buying online. Never buy from banggood.
One month later, i'm still figuring out what am i supposed to do since customer service can't help.
Just unbelievable. DO NOT BUY FROM BANG GOOD.
Dear Darren K,
Thank you for contacting us and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
BUYER BEWARE! I purchased 3 electronic items. Bang good separeted the order into 2 different shipments. The first I received within a decent period of time. The second was returend by the post office as "undeliverable" because of an illegible or missing address. When I tried to contact Bang good's Customer Service their response was slow and, they want ME to pay an addition $3.80 for shipping to reship the product that was their mistake. If that wasn't bad enough, when I tried to send Bang good an email (on their own service) 2 days later it was returned to me--"rejected by their server." Unfortunately, since I received the first package with what seemed to be acceptable shiiping times, I ordered an additional $200 plus of other electronic components that I am now waiting for. I DO NOT RECOMMEND BANG GOOD.
Dear Thomas G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Sometimes your order will be split due to the different shipping warehouse or the item in your order is out of stock. But we promise that we will ship all the items you bought to you.
And please kindly note that we always ship the order with the address of yours. We would like to advise you double check the shipping information next time when you place an order or the confirmation email sent from us. In addition, you could add the correct address in your address book before you place an order.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Don't answer email when an item is missing. They also send incomplete order and substitute product with a cheaper one. They don't publish your review even the positive ones. IT is a waste of time to write products review. Don't buy anything expensive.
I only buy items between 1 and 10$ because I have no trust in their customer service. Banggod aliexpress are the same the no customer support. I will go back to aliexpress their price are cheaper.
Shipping to Canada are too ling over 2 month and sometimes even longer. Buy only what you can afford to lose
Dear shop l,
Thank you for choosing Banggood and sorry for any inconvenience caused.
First, if you received the order with the missing or wrong item, according to Banggood warranty policy, you can please send us some photos to show the detail of this issue, so that we could confirm this problem and find out the root cause more effectively.
1.The photos of shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received or the wrong product
Please kindly make sure that the issue with your device is obviously shown in the photos. Therefore, we are able to locate the issue swiftly and solve it within the shortest duration.
And Banggood welcome any of your suggestions, now and in the future.
And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear David T,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry to hear that you are not satisfied with the item and you want to return it to us. According to our return policy, if you are not satisfied with your purchase and the product is still in brand new conditions, we can arrange a partial refund, which will cover the price of the item minus the shipping fees. You will be responsible for paying the return shipping fees.
If a product is damaged or not working, please refer to our 14 Days Product Guarantee or to the warranty of its category. The return package should contain all the accessories of this product, which should still be in a good condition.
You can refer to the link: https://www.banggood.com/Banggood-guarantees_hl103_at437
And we are sorry to hear that you want to unsubscribe our newsletters. Here are two options which could help you out.
Option one: If you would like to Update Your Newsletters Settings, you could click it here: https://www.banggood.com/subscriptionUpdate.html
Option two: If you would like to Unsubscribe, you could click it here: https://www.banggood.com/unsubscribe.html
If the above two links could not help you out, you could continue to contact us freely.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team