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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Buyer beware of Banggood. I put in two orders, placed them seperate on purpose as I always do. Bangood merged them into one order. Two months later nothing has shown up. I contact them. The response I get is "I didn't purchase shipping insurance" and they won't do anything. I didn't have problems from the years before but now I am. The Postal Service doesn't lose orders. I have been searching this and others have had the same. Looks like Banggood is scamming people so they will purchase their shipping insurance and they can make extra $. That is it for me. I will never purchase from them again.
A One Star rating is too good for this company. I purchased shoes and blouse. They did not fit and poor quality. I tried to return them working through customer service. After many hours of chats and emails, I sent the items back and they said "too bad". No refund. I will NEVER buy from this company again and will tell all of my friends not to do so as well.
Dear Jeff B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
If there are quality-related issues, you are not satisfied with your purchase, you may be eligible to return the items for a refund within 14 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
All customers should contact Customer Service for approval before sending anything to us before returning any item. Banggood will not be responsible for returned item without notifying us in advance.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered two items paid for expedited shipping. (5-7 days)
Still never received the item 4 months later.
Still never received a response from their customer service. Literally the worst company.
Thieves.
Dear Patrick C,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
DO NOT BOTHER! It will be a waste of money! Now I have $40 worth of clothes that are thinner fabric than what appears in the pictures and that do not fit
Dear Daphne M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All products of Banggood purchased from eligible supplier, the quality of the products are guaranteed.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 14 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Note:
-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
-You will be responsible for all shipping fees incurred.
-Due to hygiene reasons, underwear, earrings, lingerie, and swimwear can not be returned. If there is a manufacturing fault with your clothing or it does not match what you ordered, please do not hesitate to submit a DOA claim.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood is a huge online shop and sometimes you find things here than
Anywhere else. But quality of the products lately are getting worse.
Providers quality control should improve to avoid receiving items
Broken, faulty or missing parts. Post sales support is very good and
They have a fast response, usually you get your money back or a item
Resend if you prove is faulty. Anyway is still my favourite shop online.
Banggood is a huge online shop and sometimes you find things here than anywhere else. But quality of the products lately are getting worse. Providers quality control should improve to avoid receiving items broken, faulty or missing parts. Post sales support is very good and they have a fast response, usually you get your money back or a item resend if you prove is faulty. Anyway is still my favourite shop online.
I preordered Original Xiaomi Roborock S55 and waited about 2 months than they cancel my order. Meanwhile I opened countless support ticket. All answers are full of lies. Then today I received a message that they cancelled my order automatically. (sense something?)
My order number was *******.
Dear Umut A,
Thank you for contacting us and sorry for any inconvenience caused.
We are really sorry that your order was automatically canceled by our system because item out of stock and order exceeded its estimated dispatch time.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Made 2 orders in december (2 xiaomi bluetooth speakers). Benggood did not send me anything. Money is not returned
I do not recommend banggood
Dear Oleg M,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
This is the next store to be shut down in china by authorities in the next days to come, this store is a pure scam and pure fraud at the very best, do not order or give them payment information regardless of what they say.
Dear ivan v,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
My product was broken when I received it. They are supposed to be sending me a new one. I hope this one isn't broke.
Dear Lisa H,
Thanks for your order and we are sorry for the inconvenienced.
According to our warranty Policy, if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
If you value your time and don't want to get crappy products stay away from Banggood. It's just a site that sells the same products as Aliexpress but marked up in price.
Not all the products are low quality but shipping and packaging from CN Warehouse is really bad.
If you have any problem with the product and try to use their site to "Refund or Resend" the form is not working! I informed them multiple times about that and I was ignored. My experience with Banggood is a hit and miss. A handful of products are ok but most are plain garbage, plus poor packaging and looooooong shipping time on top of the customs fees. Feel free to ignore their product ratings since they used to delete all non 5 star reviews. Not to mention some people give 5 star rating just for the fact that they received the product but without testing it first.
If you want a refund they will push hard for a "BG Pay" option so they can be sure you'll spend the money with them. I didn't want a BG Pay refund so they ignored me for days. At the end I had to accept the refund in BG Pay. I despise this kind of tactics from the customer support.
Dear Joe M,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
First, all products of Banggood purchased from eligible supplier, the quality of the products are guaranteed. And we will try our best to improve the shipping and the package in the future.
If you received the item with the quality or damage problems, please do not hesitate to contact us. We will provide you the solutions once we confirmed the case.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
Is a website that provides very good trading services with excellent shipping insurance, punctuality and after-sales service that I am impressed
Very good after-sales service
Share and Potts suggest that good price products
I commend the Banggood company's respect for its customers.
Unfortunately the last item I purchased arrived broken and then I contacted the customer service department, which answered all my questions and agreed to make the refund of the amount paid without any problem, showing respect to their customers.
Congratulations Banggood!
I certainly recommend buying on this site.
I received a damaged motor in my first order. I requested the replacement of my damaged motor and after I send them photos and they realised that I was right, Banggood arranged the replacement of my broken and useless motor. Banggood answered to all my e-mails.
It was a unlucky order but Bangood have respect to quaranties.
Update: It is now 2 weeks since I was promised a refund for the pet beds that were cute but never delivered. I still have not received a refund. As others have advised: Avoid this company at all cost.
Dear Michael M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We will arrange the refund for you once we received the parcel which you returned to us. You can refer to the link to get more information about the refund time: https://www.banggood.com/Search_hl71_at434
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood claims they use "priority airmail" for delivery. Twenty five days after they claimed my products were shipped, I had not received them. It was extremely difficult to use their help site because you can't just describe your problem, you have to go through a maze of qualifying question categories to get your concern addressed. Not receiving my products was not one of "the categories." I finally learned my products were "returning" to the factory, with no explanation of why they had not been delivered, and no notice there were problems with the delivery. I had ordered pet beds for my cats and dogs, which were very appealing in the pictures, but they never arrived, so I have no clue as to their quality.
I will likely have another prolonged wait for my refund with poor or lacking communication.
Why put up with this poor service when there are so many other companies who can actually deliver and communicate more effectively. I just wanted to do something nice for my pets, but now I will have to wait to see if I even get a refund at all. I should have read the reviews before using my credit card. It was an impulse to do something nice for my pets but it was not wise. I regret attempting to do business with this Chinese company.
"The two great andvantages of Banggood are that all the goods are represented within one seller (unlike Aliexpress or ebay) and also their service and support. It was a bit scary in the beginning to claim a missing article or damaged goods (things happen) but now I am quite sure it is much like your local shop where quite certainly your case will be solved smoothly.
As a bonus if you live in EU you can avoid customs clearance costs of the goods happen to be sent from EU. It doesn't happen all the time but sometimes it comes in quite nice. There is also tariff insurance for the cases when you need to pay for custom clearance. I used it many times and it always works.
I need a size 14 and in their sizing guide it said to order XXL which I did and you instead of getting a size 14 I got the XXL which is a XXL way to large. The ad said it was tee shirt material but it was rayon not happy and won't order from them again. Beware.
Dear Joanne W,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Very good service. They answered my questions very quickly. When they realized what I said was true, they immediately sent the product back. In doing so, they apologized repeatedly for the problem they did not cause. You've made a huge motive for me in my shopping. Thanks again.
Very good service solved. Quick response and very good service! Thank you! I love you Banggood the service is never let me down.
Avoid at all cost, the fulfillment process is just horrible. They will lure you in with fast shipping options but will then take their own sweet time to actually ship out the item. Customer service has also gone down the drain in recent years and is among one of the worst there is right now. Price wise is is usually one of the most expensive as well. Worth keeping only just to compare prices. If you do end up buying something and a problem arises, just go to paypal immediately it is a waste of time talking with their customer service.
Dear Sohsoh C,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
Never, f... Never again. They treat you like a moron. Now they can't send me back my money cos of slow Internet... It is f. Ridiculous. Never again
Dear Jo J,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear G L,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
All items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina,
Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
Shipping insurance offers premium protection and safety for your valuable item during shipping.We'll reship your package or fully refund you if it's reported lost or damaged. Insurance can be selected during the checkout process. The cost of insurance varies based on the value of the product.
To get more information: https://www.banggood.com/Shipping-methods_hl70_at321
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team