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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I wrote a complaint. After exchanging several emails, they promised to send a new device. So far, OK.
No doubt the best place for your online shopping! After sales service is superb! Prompt response and definitely a first go to platform!
I bought 2 watches and they arrived in bad shape. Banggood did the necessary and have a very prompt service, respect of the customer and fair treatment to my problem. I am fan and recommand banggood to all hesitating future customers.
Thanks a lot
Not one of my last few orders arrived within the estimated time because they will lie about shipping the item when in actual fact only the shipping label have been printed. It is a waste of time talking to the customer service as well. Honestly if you have a issue just bring it up with paypal, or better yet just avoid this lying company altogether
I needed help and was promptly attended by the Banggood team. Excellent shopping experience, I will buy more often.
Excelente serviço da banggod. Preco bom! Sempre dando atenção aos clientes e prontos para resolver qualquer inconveniência. Recomendo!
Love the prices.
Hate the waits.
Hate when an item arrives not as discribed and you have to fight with a semi english speaking rep to resolve your issue.
Sending photos of the same item 5 times to make them happy enough to resend or refund.
But I Guess thats the game you play for the cheapest RC products in the world? /sigh
Dear Charles D,
Thank for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Due to some exceptional circumstances beyond Banggood's control (i. E. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days.
We suggest you choosing a fast shipping method next time, which would be listed in the following website:
http://www.banggood.com/Shipping-Methods_hl13.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any further suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
Best regards,
Banggood Team
So very poor customer service Even though the garment I ordered was
Recommended for someone smaller than me in all ways it still fits like a
Bag! And they won't do anything about it!
Dear Stephen B,
Thanks for your order and we are sorry the item you bought is not suitable for you.
Accroding to our warranty and return policy, we have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
To get more details, you can refer to the link: https://www.banggood.com/Return-policy_hl103_at533
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
On 1/1/19, I purchased some items from banggood.com for some components needed for a rc airplane that I didn't know were needed. I received an email on 1/3/19 that stated "Your order was returned due to some uncontrollable and unpredictable reasons. Would you mind receiving a refund?" I then asked what the reason for the return was and received this answer "Sorry to tell you that the order returned back due to oversize for the logistics to ship." My 3 items could have fit in a 1 foot cubed box. On 1/14/18, I stated that it was ridiculous to reject a small item and that I wanted to order sent. On the same day the order was resubmitted with a delivery date of 2/17/19. I checked the status later and it said that the item was shipped on 1/18/19. Two days later after the expected receipt date, I checked with customer service and they told me via chat, that the item was shipped and that I should receive it in a few days. Just now I get an email with the following statement."We have submitted an inquiry to ask the related department for your order and it said the order have been returned back to us due to some logistics problem again" Talk about a cluster. I will never purchase from them again.
Dear Kevin K,
Thanks for your order and we are sorry to hear that the order is returned to us.
We are sorry that sometimes the order returned to us is due to some uncontrollable and unpredictable reasons such as the customs check or the address information. But once the order was returned to us, we will contact you first and offer you the solutions.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood sell products in bad conditions. In my case they send me two uruav ur 65 in bad conditions!
Dear David M,
Thanks for your order and we are sorry that you have met some quality problem of the item.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Excelente loja, compro sempre e não me arrependo, mesmo quando tem algum problema (que não é sempre, mas todos estamos sujeitos a isso), logo é solucionado pela equipe de atendimento ao cliente. Sou afiliado da loja e recomendo sempre seus produtos pois sei da qualidade e dos ótimos preços e promoções que oferecem! Frete super rápido e seguro, proporcionam uma ótima experiencia para quem gosta de importar produtos de qualidade com preço justo! Um grande diferencial são suas super promoções e descontos relâmpagos que sem duvidas são as melhores! Forma de pagamento em até 6x no cartão é um diferencial que não se encontra em outras lojas! Em outras palavras estou muito satisfeito com a Banggood e seus produtos, não é atoa que já estou a quase um ano comprando e divulgando sua marca!
I purchased a faulty product from banggood and with some work Phenix got me a new one! Thanks Phenix
I see every time genuine complaints about how Banggood really operate, their man puts in a bunch of fictitious good feedback. They are so blatantly written by themselves, they read like adverts for themselves, even pointing you to their website. I've often came across Banggood was going to send a replacement, after a problem was found. Why would anyone give 5 stars before receiving it, apart than clearly written by themselves. If you read the bad feedback, they make claims, but never complete. Then often, there's people apparantly bought over 200 items from just the one seller, who does that, and why did it take him so long to send it. FAKE. Banggood often claim to give a refund, but never do. Until these sites verify these sites by sending a return email, they will keep trying to trick you.
Dear Andy R,
Thank for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
I made an order on this 11th.
3 clothes including a winter coat.
Now, it has been over two weeks, they are still in back order.
Hey, Where they come from? Another planet?
I suppose they still enjoy Chinese new year holidays.
But it is global business, I do not accept such a Chinese local habit.
In addition, they will ship them in SLA mail service, so it takes at least two weeks or so.
Yes, when my coat come to me, also spring has come.
It is just waste of time.
They do just a local business. Awful.
After ten days absence.
They note me all 3item of my order out of stock.
Oh, how do they check their stock? Crystal ball? Stone slab?
And why do they need such a long time?
They do their communication via signal fire or carrier pigeon?
Yes I do cancellation part of my order, winter coat.
That won't make it in time for this winter.
It seems to me they enjoy their Chinese new year festival.
Remember, we do global business, not local habit.
It is very pity that they still have some fascinating item.
But I cannot order anything that has a schedule.
Or I had better make some order for my summer holiday.
Dear TETSUYA K,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry to hear that the item in your order is out of stock now. “Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. In this situation, your order will be split into sub-orders and we will dispatch the available items first. On the page of an out-of-stock item you should be able to view its estimated restock date. If you require any further information or assistance.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
RX*******CNthe best Chinese site where to buy quality products with warranty and replacement in case of defects
Second chance; after I got a bad experience in Banggood, decided to give another chance, and booom... I
Placed an order with 3 items, when I was trying to do this web site
Was a little slow and maybe I pushed some button twice (i m not sure)
And I noticed this orders are doubled and I deleted second set of
Orders, then paid with my Visa card and I got notice "it will be
Checked manually in 1 business day" I said ok. Next day I got 2 emails
About two orders, it says it will be shipped soon or whatever, I tried
To contact helpdesk and I was 23 on line, after waiting almost 1/2hour I
Tried to explain the situation (it was not easy because agent Yvette
Was stopping me) anyway, at last she told me when I deleted the second
Duplicate order it went to "orders--recycle bin" woooowww, so
How many times I should delete? Anyway she told me I should post
Back second duplicate order and then they may return. It is
Totally time wasting I will not buy anything there again, never
Ever...
Dear Nuri O,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Bin mit Banggood sehr zufrieden Service stimmt günstige Preise. So soll es sein. Habe schon mehrmals Bestellungen aufgegeben und war immer zufrieden. Ich kann den Shop nur weiterempfehlen.
Fast shipping and good quality. Customer service get a good solution when i have a problem. Official website have all information about product.
AVOID. NO REFUN - NOTHING ARRIVED - BAD CUSTOMER SERVICE
I've ordered 150$ of electronics components, they didn't write my address correctly so the package never arrived and it was sent back to them. They said they would give me a refund, so far they only refunded me of 15$. It is absurd, also their customer service is a joke. Avoid this website at all cost. Better to pay a bit more and order from Amazon rather than buy from this bunch of incompetent people.
Dear lorenzo p,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I bought a transistor meter and when I opened it it was broken and it did not work. When I contacted Banggood, the deal was excellent. They will send me a new product, I hope it arrives in good condition.
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear ahma c,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team