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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Pessimo servizio. Il sito è solo per far sganciare soldi alle persone illudendoli di merci inesistenti. Mancanza toltale di serieta al momento dell'acquisto dichiarano merce disponibile in magazzino dopo settimane che uno aspetta il pacco a casa neanche il traking inviano o comunicano il loro problema. Dopo quasi un mese scopro la verita mi assicurano che entro 4/5 giorni spediranno sicuramente la merce che sta per arrivare al loro magazzino. Passano giorni e ancora niente, che poi uno paga la spedizione tracciabile che arrivi entro un mese se ne fregano. Stesso problema per molti a quanto leggo dalla recensioni in giro. Il mio ordine:
Italy
Metodo di spedizione: Air Parcel Register
Spedisce da: CN
Data d'ordine: 2019-01-22 16:50:33
Data prevista per la spedizione: 2019-01-25 16:50:36
Questo è quello che risulta nella loro pagina Numero d'ordine: *******
In Rifornimento
1
Ordine presentato
Jan/22/2019 16:50:33
2
Pagamento confermato
Jan/22/2019 16:50:36
3
Elaborazione dell'ordine
Jan/22/2019 16:52:26
4
Spedito
5
Ricevuto
Niente spedizione Neanche tra due mesi potrebbe arrivare visti i tempi che loo dichiarano. Compro spesso dall'estero Cina taiwan Honkong mai successo che un pacco per mesi non riescono a farsi ritornare lo stock di magazzino. Pero sul sito risulta merce disponibile per far sborsare i soldi alla gente tramite Pay pal. E loro con quei soldi invece di spedire la merce si curano sicuramente altri affari per poi rimborsarti l'ordine dopo mesi come leggo da svariate recensioni. Cercano gente che li finanzi non sono venditori seri. Serieta è inserire informazioni corrette e veritiere al momento dellácquisto, informare la clientela immediatamente se un ordine non puo essere spedito e non dopo mesi e provvedere immediatamente a rifornire un magazzino invece di far credere alla gente che avete merce pronta per la partenza quando sapete da mesei che non c'e ma lasciate sul sito informazioni fuorvianti. Pessimo sito. E nonostante la non disponibilita dei loro prodotti dopo che uno lo scopre continuano a lasciare la pagina attiva con le informazioni false per farsi autofinanzare dalla clientela i loro affari > ANCHE UN CANE TROVA LA STRADA DI CASA PRIMA DI UN MESE> VERGOGNA SIETE UN SITO INDECENTE E FRAUDOLENTO>
I had a problem with DVR which I bought at Banggood. Asked Support for help and they arranged a replacement for me! Today I received the new DVR and it's OK. I'm very happy with this shop and Support.
Guys, you're cool! =)
I've purchased items from Banggood in the past, and although cheap, of a very poor quality. They make it extremely difficult, bordering on impossible, to claim under warranty, or getting a refund. I see their employee has just written a load of fake feedback, making out they sort problems out, quickly. This is to counter the real feedback, that says the opposite. It happens every time bad feedback comes in. They can't use any good feedback, because they don't get any. It's a joke when these fake people claim they sort out claims quickly, knowing from experience, they don't, ever. Watch this space, a load of good feedback will suddenly appear, again, all fake
Dear Michael M,
Thank for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will forward your feedback to our supplier and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
Steer clear. They advertise something is in stock when it isn't. Then they send you a mail tracking # that doesn't work. Their wait for online chat is at least an hour. They are good at charging you quickly but that's the only things that's remotely quick about this company. I'm still waiting for something that was supposedly in stock on Jan 11 and it is now Feb 15.
Seriously - don't bother. Shop somewhere else!
Dear I G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered item on Jan 5th, they took our money pronto, via PayPal. On Jan 19th Banggood sent an e-mail, announcing the item was out of stock. They gave us the choice to apply for a refund, which we requested (Jan 19th). We bought the item on the same day from another supplier. On Jan 30th, they said the item was being shipped. We replied that we were waiting for a refund on this and that we did not want it anymore. They said we can give the item to a friend or sell it on e-Bay... errrr... In short, the company refuses to admit that they messed up by not canceling the order on Jan 19, when we requested it. They expect us to return the item at our expense (!), and then we 'may' get a refund. Meantime, Feb 14th: no item, no refund. Customer support uses fake names ('lullaby'... come on...).
Dear Harry S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
My order cancelled without notification and my money was not returned.
I tried contacting them with no result. I don't know how these companies exist.
Please help
Dear Shijo G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Inspite of various complaints I have still not received my ordered item, no. *******, so please don't trust gearbest am and be fooled. They are horrible and don't give a damn to customer complaints after taking money
BE AWARE
shoes
Dear ESWARAN V,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
About your problem, we have contacted our staff to confirm the problem and contact you as soon as possible, sorry for the inconvenience again, we will contact you within 24 hours. Thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I had a recent order from Banggood which was missing one item. I contacted them and was pleasantly surprised when they not only sent the replacement almost immediately, but sent it via expedited shipping. Great service at great prices
My product came with defect, but they promptly sent me a new product at no cost! I highly recommend the BANGGOOD, a great shop!
Arrived with a quality issue, contacted aftersales support and they refunded me asap!
(years Im now shopping with Banggod and always satisfied!)
Ordered six tea boxes which came two completely broken the others had cracks and scratches. I took individual pics as requested now after I packaged everything up they want a group shot of all 6. It's not going to show the damages in a shot like that. I feel they are delaying more as it's now been 2 weeks since I first put my request to return and refund.
Dear Valerie H,
Thanks for your order and we are sorry for the shipping damage.
According to our warranty and return policy, if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
After receiving the photo or videos you sent to us, we will confirm the case and reply you within 24-48 hours. Due to that we can not know well the details of your order, so that if you have any other questions, please do not hesitate to contact us via these link:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
After waiting two weeks longer than they said it would take for shipping; the laser engraver I ordered arrived damaged. Dozens of emails and pictures later (and more than a month), they finally say the part will arrive in 15 days. It'd been 2 months and still no part; and repeated attempts for a refund are unanswered.
Do yourself a favor and stay away from this company!
Dear Mike D,
Thanks for your order and we are sorry for all the inconvenienced.
Due to that we can not know well the details of your order, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
They refused to cancel my order *******
They refused to cancel my order within 45min since I placed the order and i discovered the specification in product page are wrong.
My order is not shipped yet.
They are scam.
Dear Sebastian P,
Thanks for your order and we are sorry to hear that you want to cancel your order.
We are sorry to inform you that all the orders which are processing can not be canceled. The dispatching process in warehouse may have been completed and it is on the way to the courier company. Therefore, we are not able to cancel or make any change on this order though we wish we could help you.
We advise you to accept the order first. Once you receive the order, you may consider more, such as making it a gift to your friend who needs it or second sale on other apps.
We are sorry for the inconvenience this might have caused. For any other further information or assistance, please do not hesitate to contact us.
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
And your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered a mechanical part for a small generator and 15 minutes later I realized t it was not the proper part (the details were really making hard to understand what they were selling). I tried to cancel but I got an automated email telling me that there was a delay in responding because of the new year in China. Then the next day they shipped the part and 3 days later I get an email telling me how sorry they are that they cannot cancel my order because it was shipped. They proposed that I give the parts as a gift to a friend. Are you kidding me? This is the worse customer service I received in 40 years. I will continue to use Ali Express which makes it easy to cancel orders. Banggood is beyond pathetic.
Dear Marc L,
Thanks for your order and we are sorry for the inconvenienced.
We are sorry to inform you that we can not help you to cancel the order which is processing, it has been some time since the order was generated. The dispatching process in warehouse may have been completed and it is on the way to the courier company. Therefore, we are not able to cancel or make any change on this order though we wish we could help you. We advise you to accept the order first. Once you receive the order, you may consider more, such as making it a gift to your friend who needs it or second sale on other apps.
We truly understand your situation. If you still do not want to receive the order, no worries, we provide 14 days return policy. If you still want to return it to us, please contact us within 14 days after you receive it and we will glad to tell the returning process. Normally we will refund when we receive the return product.
More information about the 14 days return policy, please refer to this link:
https://www.banggood.com/Search_hl103_at437
We are sorry for the inconvenience this might have caused. For any other further information or assistance, please do not hesitate to contact us.
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Tem mais ou menos 11 meses que comprei um celular com a equipe banggood, Foi um oukitel K6 na primeira semana o smatphone mostrou defeito no headphone assim que abri uma reclamação o mesmo voltou a funcionar. Agora mais ou menos 10 meses apos a compra o mesmo apagou a tela e não carrega mais, o led de notificação e visível, o celular toca quando recebe notificações mas a tela esta completamente morta.
Prontamente acionei a equipe banggood novamente o atendente Jones, me atendeu super bem porem a compensação oferecida pelo mesmo foi minima para um grande reparo no meu celular cerca de 224.1 BRL, no dia 30 de janeiro recebi um e-mail final dizendo que essa compensação seria depositada em minha conta paypal em 2-3 dias uteis. Cá estou em dia 08/02/2019 ainda sem nenhuma compensação.
O que eu realmente queria era um desconto para a compra de um novo celular no valor do orçamento para o conserto do mesmo, o que segundo o jones ele não tinha autorização para fazer.
No fim das contas continuo com meu celular quebrando, ainda não recebi o minimo de compensação aquela que não paga nem o conserto do smartphone e agora dificilmente voltaria a fazer compras com o banggood team.
Dear paulo h,
Thanks for your order and we are sorry that you have not received your money yet.
If you have negotiated with our staff to get a refund, we will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times: https://www.banggood.com/Search_hl71_at434. But we are sorry that the refund time may be a little delay due to the spring festival. Could you wait for another week? If you still can not receive the money, please do not hesitate to contact us.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Bangood is actually a scam. Most people never get their order. I got my 4 months late and it was such poor quality that I was unable to use it. They also refuse to do returns or refunds.
Dear Jay M,
Thanks for your order and we are sorry for the inconvenienced.
Firstly, we are sorry for the shipping delay, due to some exceptional circumstances beyond Banggood's control (i. E. delays caused by slower Customs procedures, import restrictions, strikes or natural disasters), sometimes, your order will be delayed for a few days. But according to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
Secondly, we truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered a product and after taking my money i received an email to tell me it was delayed by 3 days - 10 days later i have received no reply to emails sent to them requesting the product ore immediate refund. No contact at all.
Dear Gina G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I purchased a product that was faulty after numerous emails I send the product back to Bangood and they informed me that they would refund me. 5 days later and no refund or response to my emails. Pathetic!
Dear Alicha L,
Thanks for your order and we are sorry for the inconvenienced.
We are sorry that you have not received your refund yet. If you have negotiated with our staff to get a refund, we will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times: https://www.banggood.com/Search_hl71_at434
Due to that we can not know well the details of your order, so that if you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I see Banggood has a lot of good feedback, I can only assume that they wrote it themselves. I also noticed that every time bad feedback comes in, the very next day 4 or 5 good feedback comes in, claiming they bought 100's of items from them. So why didn't they post the feedback earlier, because they don't exist. Anyway, I bought a camera from them for £65, screens front and rear, and able to take photos underwater. It took over 3 weeks to arrive, in flimsy packaging. I knew it was junk as soon as I took it out of the box. Made from cheap, flimsy metal, the screens were made of cheap perspex, with a rainbow pattern distorting the view. When I took some snaps, they all came out blurry. I think that when they claimed it was able to take photos underwater, they meant, the photos looked like they were taken under water. When I contacted them, I got a stupid reply of I had to send them a video, the pictures of the photos wasn't enough. How do you do a video of someone taking photos, and what does it prove. Also, the electronics didn't work, so you couldn't change the settings. I told them I was returning it, and they told me not to. I contacted Paypal, was told to return it tracked, and i did. When they got it, they told me I shouldn't have returned it. All the staff at Banggood are complete idiots, with no technical knowledge, or common sense. Paypal refunded me, with no fuss. Don't buy from them, it's very low quality, with no guarantee.
Dear Colin B.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We sincerely apologize for bothering you for the proof of product problem, but we need this to make sure the problem and give you the best solution, hope you could understand.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered a Xiaomi mi pad 4 tablet on November 5th and received it on November 18th. But the screen had an defect so after contacting customer services I returned it on November 20th. Followed all instructions given and was able to trace the packet until it left the Netherlands. After that the package was completely untraceable. 16 e-mails later a refund was made January 14th. But only for the tablet. Not for the transfer costs. Several e-mails and almost 2 weeks later Banggood did still not made a refund of the transfer costs like they promised 3 times. Most times I receive standard e-mails with apologies and sorry for the inconvenience and that they understand my frustration...
No they don't!
Really bad after sales!
Dear Gert K.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have replied to your latest email, could you please check your email?
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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Dear Angela C,
Thank you for contacting us and sorry for any inconvenience caused.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team