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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I heard about Banggood from Reddit. I bought some Arduino modules because I get bored and want to experiment with electronics. The stuff I bought was delayed but shipped within a week and arrived to me within 3 weeks, and everything I ordered seems to work fine. The biggest problem I've had is that Banggood sends me their email "newsletter" (which is just a marketing email) every 2-3 days and no matter how many times I unsubscribe, they don't leave me alone. I can't mark the emails as spam because then I won't get future order updates, but changing my email preferences makes no difference in the frequency of emails. I tried to unsubscribe from "my account" but in order to unsubscribe they ask for my birthday, first/last name, address and email (since they are "required fields" in the same form as the checkbox for the newsletter). I click the unsubscribe link in emails and it takes me to a page where I can change my email frequency to "none" but every time I do that they still send me emails! I just want this to stop, I don't care at all about their marketing emails or their specials. I don't want this crap in my inbox but no matter what I do they keep coming!
Hi
While Amazon and other sites merely ask you for your credit card details, the Chinese site Banggood asks for our Aadhar number from citizens of India. Now, this Aadhar is our National ID number ( like the SSN in the US) which should never, never be shared with others unless for some national ID verification.
Why cannot Banggood ask for credit card details and be done with the purchase. I wished to buy an RFID wallet from them for the first time and then found I have to give my national ID number. I just logged out.
Dear swaminathan S.,
The Pan and Aadhaar are requested to be written by the courier of India Direct Mail and payment methods except PayPal.
If it is inconvenient for you to fill it, we kindly suggest you could choose other shipping methods such as Air mail register and paid by PayPal.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Amazing service thank you very much bang Good! Perfect perfect perfect thank you all! You ve done so much for one!
I ordered 3 items, a smart watch, never came, dog clippers, which are actually sheep shearers, and a carbon fibre vernier, which was cheap plastic, like a toy. They had me waiting 2 months for the watch, after that, they wanted me to go to all the local post offices, and get a certificate to say they hadn't posted it, which they rejected, and then they just gave me the run around. The clippers, I mean shearers were too dangerous to use on my dog, had parts missing, and nothing like the photo. They wanted a video of me trying to clip my dog, and of the vernier. The staff are complete morons. In the end, since no refunds were coming, I got all my money back through Paypal, who sided with me. Don't buy from them, and don't believe the good feedback, they write it themselves.
Dear Peter O.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All of the reviews in sitejabber are genuine. Regarding the product problem, we are sorry that it may be bothering that we need some proof the show the problem, but we need this to make sure the problem and give you the best solution. Hope you could understand.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Great store for orders of goods, polite support, problems solve on the first day! The best prices! More than 100 orders, some positive emotions! The best!
I've Purchased from Banggood several times and items have arrived fast. And have been excellent value & quality.
Customer Service is easy to contact using the mobile app and very helpful
I highly recommend them
I discovered banggood a few years ago because in its shop i was able to find a lot of interesting items for RC hobby, like pieces for RC planes, quadcopters and a lot of FPV components at a very convenient price! To be honest, in the beginning, i wan't confident to spent a lot of money on an unknown website, but order after order it conquered my trust, always giving me pre-sale and after-sale support, and now i haven't any problem to spent hundreds of euros on this website!
Every product i ordered has arrived in the time indicated at the moment of the placing, and sometimes, sooner.
A couple times, the product received had some problems or malfunctioning but the costumer care treated me in an excellent way, refunding me the whole value of the order, or resending me a new item!
Because of my experiences with this website, i can suggest you to try it... You will not regret it!
I discovered banggood a few years ago because in its shop i was able to find a lot of interesting items for RC hobby, like pieces for RC planes, quadcopters and a lot of FPV components at a very convenient price!!! To be honest, in the beginning, i wan't confident to spent a lot of money on an unknown website, but order after order it conquered my trust, always giving me pre-sale and after-sale support, and now i haven't any problem to spent hundreds of euros on this website!!!
Every product i ordered has arrived in the time indicated at the moment of the placing, and sometimes, sooner.
A couple times, the product received had some problems or malfunctioning but the costumer care treated me in an excellent way, refunding me the whole value of the order, or resending me a new item!!
Because of my experiences with this website, i can suggest you to try it...You will not regret it!!!
Purchased this sweater nothing like the photo on their site. It's missing the entire bottom portion. I have added my photos and their site photo so you can compare. I circled the part that is missing. Site says "one size" but it' fits apporx size 6 canadian/usa size. The LENGTH is a crop top will fit upto your waist. Tried to return it, but I would be responsible for the shipping costs, which will cost you more than the sweater. Customer service is quick, however did not give me a full refund for it. Products are not like the site. I would stay away from this site. I tried to upload this review on their site, and it wouldn't allow me to. I guess they screen all bad reviews.
Dear Laland M.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at533, hope it could help you.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I recieved the wrong wrong item but was told I'll be sent a new one, though I havent recieved it yet
Dear Nick S,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I'm a fan of bangood web site specialy because of the goos products that they have and a very good customer service.
Tive um problema específico e resolveram estou muito satisfeito com o atendimento da bangood parabéns equipe do suporte.
I was pleased with the purchase, over time of arrival and the state of the product. Very good service apos sale.
I can found many products I was looking for by a good price, and the attention of their team is amazing, quiclky and efficient.
He comprado varias veces en BG debo decir que la mayoria de las veces he recibido articulos de calidad en el plazo de entrega que ofrecen. Cuando eventualmente ha llegado defectuoso el articulo he contactado con servicio al cliente y siempre me han apoyado satisfactoriamente al grado de que he obtenido el reembolso total. Por esto estoy satisfecho con BG y seguire comprando.
Crap product
Delivery was negligently packaged
Unable to leave feedback on the site although someone had managed to leave feedback on the same product and the image showed the same damage to the product that I experienced yet, somehow, their review points were good.
Dear Martin P,
Thanks for your comment and we are sorry for the inconvenienced.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Very bad site. Ordered for son's model airplane. Sent a completely broken model. I paid for the insurance, but the insurance was deceived. Returned less than half the price. Very upset and upset. I DO NOT RECOMMEND ANYONE TO ORDER HERE MODEL RADIO CONTROLLED AIRCRAFT.
Dear Igor A,
Thanks for your order and we are sorry to hear that you have received the broken item.
According to our warranty and return policy, if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We are sorry that we can not know well the details of your order, if you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Bir sorunla karşılaştığım anda bana çok faydalı yardımları dokundu. Kullanıcısının iyiliği için her şeyi yapan bir marka.
Customer care service after sales is good, if problem is explained in detail with photos or video, will definitely get a response from customer service personnel
Every time a have a problem with a purchase item the solution is always good. Excellent customer care
I'm not giving a 5 star review cause my girlfriend had a bad experience with false advertising and applied for a coupon that claimed it had a free gift but there was none issued. She contacted customer support but they only said there was a return process if the customer is not satisfied with the service. My experience with this shop though is flawless. Despite having bought tons of products that given up on me, Banggood customer support always refunded or reshipped the item to me. The difference between me and my girlfriend's account? I have 60+ purchases so far and hers was the first and last. So Banggood customer support might treat you good if you're a big spender at their shop, otherwise I'd play it safe. Hence my 4 star review.
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear NoSpam F.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we bring you trouble, we would like to help you fix the problem
We take the security of your personal information very seriously. Therefore, for this issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team