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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Desde o início a loja foi muito preocupada em resolver o meu problema. E deu certo, o problema foi resolvido, graças o atendimento de alta qualidade.
I ordered the Original iMars Mini Camera SQ11 HD Camcorder (https://www.banggood.com/Original-Mini-Camera-SQ11-HD-Camcorder-HD-Night-Vision-1080P-Sports-Mini-DV-Video-Recorder-p-*******.html).
The order was made on December 8,2018, the camera received on January 15,2019.
I have no complaints about the delivery and packaging. But when I began to study the camera, I saw that its characteristics do not match the description.
The lens is not installed correctly, the image is blurred. Instead of the video mode 1280x720 recording takes place with a resolution of 640x480. Video mode 1920x1080 is missing. Photo has a resolution of only 1280x960. One backlight led does not work in night mode.
So, instead of a high-resolution camera, they sent me a regular one with defects.
When I wrote a letter at Banggood, I was quickly answered by support. They examined my claims and offered a solution by transferring to my account GB points in the amount of the cost of the camera.
Banggood always tries to help the buyer solve the problem.
I am satisfied and will make orders in the future.
Banggood it's a good store! I bought a item that came broken but the support solve to me. Thanks Banggoood!
Ótimo produto, empresa muito séria. As entregas são rápidas. Problemas nos produtos sempre são resolvidos de maneira rápida.
I recently purchased a dress as a gift. It arrived with a large ball of thread along an unfinished seam. I requested a refund/return for the item which cost $14.78. After claiming to lose pictures and stringing the matter out over a week, they offered $3 toward future purchases in lieu of a refund. After more emails, they refunded $7, claiming that they could not offer a full refund or return without explanation. I have all of the emails concerning this transaction.
I have been a Banggood customer for over 2 years.
At first everything was fine and the more it goes and the less banggood ensures his orders.
This past week, two of my orders returned to them for no reason. One of them on which I spent my Discount Points was disastrous.
Detail of the invoice:
Shoes 50.10
Bgpoints -9.02
Shipping costs 1.77
Total paid: 42.85
After a after sale procedure they refunded me 39.31 via Paypal. They did not refund the Bgpoints (the site Discount Points worth 9.02 euros) and retained 3.54 on the Paypal refund. I have not received anything and in the end their mistake cost me: 9.02 + 1.77 + 3.54 = 14.33
If it is a certain Chloe who answers your after sales service, you know that it will end badly (3 problems with this person).
If I have any advice for you always use paypal or avoid the site!
Dear McMulan L,
Thank for your recent suggestion on how we can improve.
Due to that we can not know well the details of your order. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Não tenho nada a reclamar até o momento um excelente atendimento, todos as minhas encomendas chegaram dentro do prazo enfim só tenho a agradecer a equipe Banggood eficiente no que faz..
Well, come on, I bought a cell phone for a 12-year-old girl who expected a lot, so the cell phone arrived and I paid the 60% of its value in Federal Revenue (R $ 218.21) and when I caught it, the surprise came with a Wifi antenna, I got in touch with and damn banggood they told me that I would have to send the phone back plus I would lose the fee paid and if I were to fix it here in Brazil it would only help in $ 100 reais that after a great tiring that they gave me even me sending videos and photos of the crap that they sent me only accept the 100 reais not to lose everything I ask who can be reading this for the love of god do not buy in banggood because if it comes defective just like mine they will do the same thing they did with me are not professionals use aliexpress there yes they have honest people and not a banggood link from the video that shows the crap cell phone that those healed sent me (https://youtu.be/iKraVun7bLw) This is all because I am vip3 and if it were, it would be much worse.
Dear Alexandre M,
Thanks for your order and we are sorry for all the inconvenienced.
First, we are sorry to hear that you have been taxed by your local Customs, you are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.
We advise you to find out about the local regulations prior to ordering from us. Banggood can not give you advice or information about tax rates and customs charges in your country.
And if the phone arrives broken, please contact us within 7 days from its delivery date, and then follow the instructions shown in our 7 Days Product Guarantee.
Due to the fact that phones are considered high-value items, we may ask you to return the defective phone before receiving a replacement or a refund.
Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it.
Due to that we can not know well the details of your order, if you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Recebi um produto com defeito na ordem ******* ficaram me enrolando algum tempo para trocar porque eu não guardei a embalagem... Quem guarda embalagens?
Depois de algusn e-mail o problema finalmente foi resolvido quando joguei o caso no facebook.
O produto que eu comprei simplemente não liga o fone do lado R.
Agora a bangood tomou providencias e resolveu o problema enviando um novo produto... Espero que este venha funcionando.
Dear Adriano T,
Thank you for your feedback.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them. About more details of the policy, you can refer to the link: https://www.banggood.com/Return-policy_hl103_at528
The customer services will do the best to help you solve the problem. If you have any other inquiries, please feel free to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
They delivered a wrong item to us and now they are not replacing the product and willing to refund us an amount of Rs. 700/- only for the product which we paid Rs 13,076/-.
Dear Nimita V,
Thanks for your order and we are sorry that you have received the wrong item.
According to our warranty and return policy, if the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
Due to that we can not know well the details of your order, if you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I want to say thank you to banggood for being a great company I had a bit of a problem and I told them and they understood me and fixed the problem like professionals. I can't thank them enough very great customer service I recommend this to all my friends thank one ocean again.
I have had refunds for items which has not arrived/defective!
I don't know if the changed their policy for better or they now care more about me because I've reached the highest VIP level.
Lately deals have been great with Banggood, almost Amazon standard.
They have warranty policies which are clearly against my country laws, defective items won't be refunded completely and they are reluctant to address a fair resolution for returns.
BAD, BAD, BAD.
Their shipping is so slow and they cover only one month of warranty after the item arrival.
I've bought several items from Banggood and had problems getting them delivered since they did not use the post office and their courier could not find my house, but that was tolerable and worked out.
Lately however I've noticed Banggood charging a postage/delivery fee on sale items that effectively eliminates any of the savings. This is sneaky and annoying Standard shipping used to be free. I've also noticed they charge for delivery insurance. Why should I pay delivery insurance? In most of the World the risk of loss during transit is on the vendor until the item is delivered, apparently China must be different or this is a rip off. For the two reasons above I have stopped ordering from them.
Dear Robert R,
Many thanks for taking time to make a comment on our website and we are truly sorry for all the inconvenienced.
We are sorry to inform you that the price of the shipping method is different according to the type, location, shipping method, and warehouse you selected. You can view the shipping fees on each product page and at checkout. And the different shipping method will have different shipping time, you can choose one of them according to your personal situation. About more information about the cost of the shipping method, you can refer to the link: https://www.banggood.com/Search_hl70_at323
And we want to explain that the shipping insurance is not the compulsory purchase. You can make a voluntary purchase on it. Shipping insurance offers premium protection and safety for your valuable item during shipping.We'll reship your package or fully refund you if it's reported lost or damaged. Insurance can be selected during the checkout process. The cost of insurance varies based on the value of the product.
The estimated shipping times displayed at Banggood refer to the estimated time that the shipment will take after an order has been shipped. Banggood is not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays, customs issues.
Banggood is also not responsible for losses caused by a delay or failure in delivery resulting from any of the situations listed below:
Refusal to pay import taxes or to comply with the Customs regulations of your country;
Any product that is destroyed by local authorities in accordance with local laws relating to the illegal or restricted importation of products;
Any un-insured order that is lost or stolen.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
This is what i received from Banggood. They insists it was shipped new and that those marks happened magically (package was unopened) during transport
Dear An B,
Thanks for your order and we are sorry for all the inconvenienced.
According to our warranty Policy, if your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood system shows up delivery! But we did not receive the goods. - SIMPLE CHEAT -. And we did not sign for any delivery!
I MISS EBAY AND AMAZON(GERMANY). NONE OF THE ASIAN INTERNET SHOPS YOU CAN TRUST! BAD EXPERIENCE
MECOOL
Mecool M8S PRO W S905W 2GB RAM 16GB ROM TV Box - EU
Order No: *******
Dear Heiko H,
Thanks for your order and we are sorry to hear that you have not received your order.
After checking, we are sorry to inform you that your order has not been Signed, it is still in transit. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Grazie x la pronta risposta al problema che ho avuto, il pacchetto è arrivato aperto con mancanza della merce comperata, avvisato dall'uffico postale che il pacchetto era stato manomesso, bang good mi ha prontamente rispedito la merce..
If you know what you're getting into, you can get some great deals for quality products. Please note, never buy anything from here if you are in a hurry. If you plan ahead and make your purchases here, you'll get some great deals. Always give them about 3 weeks for delivery.
Also, customer service will obviously be slower as they Banggood operates in the opposite time zone, but I have always been taken care of by them in the end.
I've been a customer of BG for a few years and they've always done right by me. They ship as quick/cheap as you want, handle issues professionally, and try very hard to keep your business. I appreciate what they offer and will continue to buy from them.
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DO NOT BUY FROM THIS COMPANY
DO NOT BUY FROM THIS COMPANY. They sent a drone that was supposed to be a Cristmas gift LATE despite the fact that I ordered it at the beginning of Dec. Refused to cancel order when I realized they hadnt even shipped it right before Christmas. THEN it arrived DAMAGED and missing a part and they STILL refused to refund my money. Had to file dispute thru paypal
Dear Lee S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Banggood would never refuse to cancel the order when it is not processed to the warehouse. If your order has already been processed by our warehouse's workers now, we can not cancel it as you requested although we also want to help you to cancel it.
We have re-examined the email, and we will have our colleague reply to your latest email.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rob B,
Thanks for your order and we are sorry for all the inconvenienced.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. If you are not satisfied with our solution, would you mind leaving your opinion to us?
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team