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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I purchased two blouses from this company totalling $60.00. The blouses came and were the wrong size. They were supossed to be made out of a mixture of polyester and cotton. The fabric was not cotton but some weird plastic-like material that felt horrible and looked even worse. The company wont pay the return shipping and they expect me to pay $25.00 to return the blouses which would make me lose half my return. This is a horrible company with no customer service skills at all. DO NO BUY FROM THEM!
My coat expected delivery was 5 days from ordering now it' been. 4 weeks. I sent. A. email on the 6th day to. Cancel. There. Response was its out the truck how is. That true when delivery date was.not for. Another 3 weeks this. Company is. A laughing joke customer service is by.far the worst i.don't know how they are in business. They say they are. Sorry while. Laughing. On returns you pay. Shipping plus restocking fee they don't want there own. Products back.
Dear artie c,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
My orders have not been shipped for 24 days and are not canceled. The site write "Its estimated delivery time is 7-15 business days". I paid the product on 2 December.
4 items are waiting the same way. Worth about $ 1000.
Order Numbers:
****************************
Dear ahmet i,
Thanks for your order and we are sorry for the inconvenience caused.
About your problems, we have contacted our staff to confirm the problem and contact you as soon as possible, sorry for the inconvenience again, we will contact you within 24 hours. Thanks for your understanding.
If you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I buy many things through banggood but every second product does not work and it is a huge problem to get customer service most of the time the parts cost me double the price of having to buy spares and they don't offer repair vthey offer partial refund which is way less than item costs to fix. If you agree to a resolution they dishonored deal I don't recommend using banggood for expensive order I bought a phone that didn't work they gave me a 20$ refund what a joke I ordered 4 stepper drivers only one works no resolution
Dear christopher f,
Thanks for your order and we are sorry that you have met some troubles on the product.
According to our warranty & return policy, phones are covered by one-year warranty, and their accessories (batteries, cables, charges) by a one-month one.
If the phone stops working or becomes defective within one year from the date of delivery, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee for the defective component, except for motherboards and screens. If these two components are defective, please contact us within 3 days after delivery. However, we will not be responsible for paying the return shipping fees.
If accessories like batteries, chargers or cables are faulty within one month from the date of arrival, we can arrange a refund or a reshipment after the nature of the problem has been confirmed. In order to do so, please send us some photos or a video showing the issue clearly.
We are sorry that we can not know well the details of your order, so that if you have any other questions or if you are not satisfied with our solutions, you can kindly contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered marine grade cabinet latches to match Southco M1-63 for 1/2 inch doors. Product did not match, and they kept asking for additional verifying dimensions and photos for 4 emails, until it became obvious that they were just stringing me along and had no intention of crediting me back. $100 gone. There is almost no provision for reviews on their website. I think they do fake positive reviews.
Dear Chuck W.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are always willing to help you solve the problem and if you want to return the product, we also willing to give you assistant and refund you the money when we receive the returned product. But could you please cooperate with us and provide the proof that we need so that we could check what the problem is? Here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope this would help you.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
This place seems to be a scam. I ordered from here months ago, never got my order and was denied a request to just cancel the order and get a refund. Very rude customer service and the lack of communication seems to point toward the whole thing being a scam as suggested by other reviews.
Dear Joe G,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
If you don't want to lose all your money in the product you buy. First don't read the review in banggood their own website because they only let people rate 4 star and up. If let than 4 star it automatic kick you out. Second everything they sell on banggood yeah is exactly like other website. But the different is the warranty and the return policy is the worst thing you should find out before you buying something. I bought a chuwi surebook tablet cost 600$ after couple months it doesn't work anymore, i try to contact them they find a lot of excuse to avoid you to claim it. At the end they said they only can cover the 600$ tablet for only 104$. I don't accept that they never care about that and they never get back to you anymore... i never write a review in my life but this time i think i don't want anyone to lose their money for nothing in this scam website again. Now i buy everything from amazon the shipping the return policy and the warranty is imaging. They refund you the full amount or replace you a new product without a question. Now i feel so safety to shopping here! Shopping safe everyone!
Dear Tommy C,
Thanks for your comment and we are sorry for the inconvenienced.
Firstly, we want to explain that Banggood welcome any of your suggestions, now and in the future. So if you have any other opinions which are positive or critical, please do not hesitate to let us know. We will take in your suggestions and provide you the better service.
Secondly, we are sorry that you are not satisfied with our solutions, but you can kindly refer to the return policy of our website: https://www.banggood.com/Return-policy_hl104. We hope that it can help you a lot.
At last, due to that we can not know well of the detials of your order, so that if you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Some cool finds and bargains, but way too often just poorly-made or completely-defective junk... and trying to obtain a refund is futile... Banggood has no ethics... they enable intellectual property theft, primarily from the United States... they abuse international mailing contracts... costs them essentially nothing to ship in bulk... return shipping is prohibitively expensive and they know it... even videos created at their request showing careful testing were insufficient to get a refund for a simple memory card which was complete junk... it's always the fault of some other device, never theirs, though clearly theirs is the problem... and that was an inexpensive item... redress with expensive stuff is hopeless... they always respond politely, and will promise the moon, but they drag their feet with everything -- wasting your time, and trying to wear you down -- and never deliver anything... caveat emptor
Dear Mark O,
Thanks for your order and we are sorry for the inconveniced.
According to our warranty Policy, if your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
Due to that we can not know well the detials of your order. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
They robbed me of over 100$ and absolutely refuse to stay true to the return policy they've referred me to several time. They keep making me run around in circles and refuse to replace my broken product. Absolutely terrible business and they should be shut down.
Dear Cloud H.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have examined the email and our colleague will reply your email, please note to your mail box.
According to the policy from PayPal, customers need to return the defective products to the seller if they want to get refund or reshipment.
Therefore, we truely hope that you can return the product to us. As long as you arrange the returning and provide us the returning tracking number and shipping label, we can send you a new product to you once the tracking information has update.
If you have further question, we still suggest you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I placed an order on 11/22/18 and i yet to receive any information on my package status. It appears that customer services is trained to give you the run around because i never received any tangible solution from them. I advise anyone looking to make any purchase from their site to avoid them. They need to be shut down.
Dear santiago m,
Thanks for your order and we are sorry for the delay of the shipping information.
Please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
If you can not receive your order after our processing time, please do not hesitate to contact us.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
WARNING WARNING
THIS COMPANY IS A RIP-OFF. ONCE YOU HAVE A PROBLEM THEY GIVE YOU THE RUNAROUND AND DO NOTHING. YES THEY WANT PHOTOS, VIDEOS AND MUCH MORE JUST TO WASTE TIME.
RIP-OFF BUNCH OF THIEVES...
Dear Jose P,
Thank you for your order and we are sorry for the inconvenienced.
We are terribly sorry for the inconvenience, but please understand what we have done is aimed to help you solve the problem.
According to Banggood warranty policy, only if we clearly confirm the problem, we could give you a solution. But we could not confirm it only through your word description. About the warranty policy, you could refer to here:
https://www.banggood.com/es/Banggood-guarantees_hl103_at588
Therefore, if you want to get a refund or a replacement, please send us some evidence. The required evidence is as we wrote in last email. When we get the evidence and confirm the problem, then we will give you a satisfying solution.
Please understand and believe our customer service. And also we will try our best to help you.
Looking forward to your kind reply.
Best regards,
Banggood Team
Order takes more than 20 days to ship and the advertising on the site is deceptive. They ship from China... not the US. THERE IS NO tracking number. Customer service simply tells you to be patient because of customs clearance issues. I will never use them again.
Dear Floki K,
Thanks for you shopping on Banggood and we are sorry for the inconvinienced.
We are sorry to inform you that some shipping methods have not tracking number such as the Standard Shipping. And about the shipping time, please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
And we take the security of your personal information very seriously, and for this reason we suggest you could contact us via these link:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I also had a similar experience with a defective tv box. I managed to send them everything they asked and the refund was 8$. The price I paid was 65$. Stay away.
Dear Haris V,
Thanks for your order and we are sorry to hear that you have met some troubles on using the items.
We are sorry to inform you that each product will have a specific warranty period and each product will also have a certain life expectancy.
If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them. Click here to view more.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within 48 hours;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
If a product is defective before you start using it or is not working, you can return it to us within the validity period of our warranties.
However, the following scenarios are to be considered outside the scope of this protection:
A) The user voids the warranty if he or she
- Flashes the firmware of a device;
- Opens the body in an attempt to fix the product;
- Modifies, removes or swaps parts of a product;
- Uses the device in a way that it is not intended for;
- Continues to use it once the fault occurs and causes more damage;
- Fails to contact us when the problem first occurs;
B) Warrantees do not cover cases of damage to products from accidental breakage, misuse, or general wear and tear.
C) Please contact us before returning a defective item; otherwise, your return request may be delayed.
D) If a repair is impossible or we can not offer a replacement due to limited stock availability，we will send you a refund to the same payment account you used to place the order. You can then use the money for purchasing this product again.
E) Intimate apparel and adult toys can not be returned due to hygiene reasons.
F) If items are lost while being returned, we will not be able to assist you as we wish we could. We recommend that you select a tracked shipping method to return the defective products.
To get more informaiton: https://www.banggood.com/Banggood-guarantees_hl103_at588
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Thieves. I ordered a $350 smartwatch from them and it was delivered broken. I needed it quickly for a trip and they kept stalling with replacement. Since I had already purchased accessories I went ahead and paid for a 2nd watch from banggood and paid for expedited (48hr) delivery. Two weeks later, and I'm leaving for my trip and still no watch. So I called and cancelled the order, Instructed DHL to return the item and instructed bangood to refund my money. Surprise surprise... still no watch, and no refund for either purchase. $700 down the drain and I'm one angry customer.
Dear Mark R,
Thanks for your order and we are sorry for the delay.
During the transportation of this parcel, there may be delays caused by unavoidable situations, such as poor weather conditions or slower customs clearance procedures.
And we are sorry to hear that you have rejected the order, could you please offer us the return proof or when the shipping information shows it was returned to sender, we will arrange a refund but will deduct the double shipping fees.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
My esky 150 v2 helicopter was defective i contacted live chat or were more than useless.The i received emails from somebody in china who could not even write English correctly. After several emails they said no refund no replacement as i haf not putchased the shipping insurance what a joke i will be reporting this on every social media to get my message across avoid bang good
Dear Sal t,
Thanks for your order and we are sorry to hear that you have met some trouble on using the product.
According to our return policy, if your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
This is possibly one of the worse online sellers I have come across and
I've only now discovered that they have 1 star ratings on other review
Sites.
I ordered a replacement part for a Bosch tool according
To the description on the Banggood website. The part that arrived was
Half the width of the original that was fitted to the tool. I contacted
Them using their frustrating contacts page and went through the
Rigmarole of having to send them photos and measurements of the item.
After several emails they said they'd sent the correct part and this
Meant I couldn't return it for a refund or have a replacement. The item
Was not a direct replacement for the original part, but yet they washed
Their hands of the matter.
Banggood are clearly a chinese company selling cheap chinese items. Customer service is appalling. Order No: *******
Dear Frank E,
Thanks for your order and we are sorry to hear that you have met some trouble on your order.
According to our return policy, if the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
And we take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Terrible service best avoided. Ordered a phone. Over a month later I still hadnt recieved so I tracked it. It came up as delivered to a different town. Banggood refuse to acknowledge any fault or address the issue. Fraudulent site.
Dear Gav H.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We sincerely apologize that we cause you so much troubles. We are always willing to help you solve the problem and we are not cheating.
For the follow-up progress, we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111, because we take the security of your personal information very seriously, and we are not allowed to ask for your privacy information in this website.
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I would rate this company as a zero. Weeks have passed since they were notified of a damaged product being sent to me, their solution was to send me $15 and I keep the useless product which I refused. Since then they have stopped responding to emails and have done nothing to remedy the issue.
I would hate to see others be treated as I have
Dear Brian B,
Thanks for your order and we are sorry to hear that the product have not satisfied you.
According to our return policy, if your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Terrible customer service... no people to talk to but only
Get stupid email reply asking for more information or another video. Nothing
You send them is good enough.
I bought a NEW Digoo camera that will not connect to WiFi. I sent video to demonstrate
I was 10 feet from router and went through procedure to connect according to
Instructions. They quit responding to my emails and will not provide a replacement
Or refund for an obvious defective product. I responded to everything they
Asked but that was just their way of hoping I would just go away.
Please stay away from
Them!
Dear David F,
Thanks for your order and we are sorry for the inconvenience caused.
According to our return policy, if your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I bought a short, (chinese one for 35 $, not so ceap...)
They describe it as COTTON, i recive it a month later an was made of Cotton and Poliester (and really stink of petrol...
So I write a negative feedback and they didn't publish my feedback, they say they have to moderate it...
Conclusion: I will not buy there again and you'd better be careful because they are not fare at all.
Dear francesco p,
Thanks for your order and we are sorry to hear that the product have not satisfied you.
It is normal that the new product has a specific smell because of the materials used and the long shipping time.
You can try to place them outside or under the sun for several days. You could otherwise place some lemon slices, a sachet, or some orange peels inside the product.
If the smell won't go away after one week, please contact us again.
And according to our policy, if you are not satisfied with your purchase, you can return a product within 3 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear Victoria L,
Thanks for order and we are sorry to hear that your have met some troubles on the size.
According to our warranties and return policy, if you received the wrong size, you can:
1) Exchange it for the new correct item;
2) Return it for a full refund.
Please contact our customer service and send us the details about the wrong item within 3 days after delivery. We will resend the correct item for free or refund you the full price.
Note: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
To get more information, you can kindly refer to the link: https://usa.banggood.com/Return-policy_hl103_at533
Due to that we can not know well the detials of your order, so that if you have any other suggestions or feedbacks, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team