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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Be very wary of this retailer. I made 5 orders with them, the first order went very well and was delivered quickly.
After this I made 4 more orders, 2 yet to receive and 2 others they didn't fulfil indicating a detected security risk!
However, the worrying part is the transactions made to my credit card account. Duplicate amounts for the same order, another amount which bears no resemblance to any of my orders and another, money taken for one of the orders which they indicated a security risk and cancelled/didn't fulfil!
Needless to say, it is in the hands of my credit card provider.
Started well, ended terribly! Be very careful and check your payment transactions if using this retailer!
Well, I finally received the items I ordered, even though in the meanwhile PayPal had managed to obtain a refund from banggood.com.
If you read my original review, you'll see a response from "Katherine" at banggood.com citing typical delivery times to various countries. The delivery time to the U.S. is stated to be "30 days," but my order did not arrive until more than 30 days had passed. None of this information was cited at the time of purchase, and I was completely unsuccessful in reaching anyone for customer support about ordering, delivery, or anything.
So perhaps banggood.com is not a "fraudulent" company after all, at least not in the sense of never delivering on their orders. But if you read through numerous reviews, I think you will see that there are many, many complaints of various kinds against this company -- non-delivery, late delivery, wrong items shipped, items not as described, and on and on. So I still consider them "fraudulent," and I will never do business with them again unless they undertake to completely correct their problems with customer information and support.
But even then, if appears that many of their products are, on receipt, not as described online. I ordered two caps. One of them is acceptable, but not high quality. The other is lower quality than the ad led me to expect. However, both were inexpensive, and I guess the old truism still holds: "you get what you pay for."
Overall, I'm not a fan of this cmpany. I still recommend that people not do business with them unless they improve in a number of ways. And I still recommend that if you have problems with banggood.com, you report them to PayPal and any other online evaluators you may know of. Either we encourage this company to become reliable or we help others from getting stung by them.
Dear Lawrence W,
Thanks for shopping on Banggood and we are sorry for the delay.
According to the shipping policy of Banggood, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time. https://www.banggood.com/Shipping-methods_hl70_at321
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. As our valued customer, we want to offer you the best level of service at any time and make sure that you are always satisfied. For this reason, we will forward your feedback to our supplier and actively work on improving the quality of the products we sell.
If you have any other suggestions or feedback, please do not hesitate to contact us at this link:
http://www.banggood.com/Contact-Us_hi111.
Best regards,
Banggood Team
Ordered two items and was told they shipped over a month ago, but I have still not received them and the web site provides no tracking info for either order beyond that they shipped 4 weeks ago. I tried contacting banggood.com, but the phone number is in another country, online ("24/7") chat doesn't work at all, and when I tried to submit an online email request, they required information such as the Item ID, which doesn't appear anyplace in my order or on their website (so I made one up in order to process my request), and it forced me to enter a "video URL" before I could submit my request. Don't know what that is even about, but I just put in a random YouTube video URL in order to submit my request. After searching reviews of this company, I find that many, many others have similar or much worse experiences with them, there are many complaints against them -- their phone number apparently doesn't work, they don't honor their own refund policies, etc., etc., etc. All of which suggests that banggood.com is NOT A LEGITIMATE merchant, but is a fraudulent company. Most likely, no one with order problems will ever receive full satisfaction from banggood.com, but if you have used PayPal to pay them, you can at least report them and POSSIBLY get a refund. It is VERY IMPORTANT that you REPORT THEM TO PAYPAL. PayPal will monitor complaints against the company and eventually stop paying banggood.com orders. Please, REPORT BANGGOOD.COM TO PAYPAL! Oh, and don't order from them, natch.
Bought an item and did not receive after 3 months. Contacted customer service, thing named kathlyn, very rude thing, refused to help me because i didn't purchase 70 cent shipping insurance. Scammers
Dear Mole m,
Thanks for shopping on Banggood and we are sorry to hear that you have not received your order yet.
According to the shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by any other beyond Banggood's control, such as public holidays and Customs issues.
And Shipping insurance offers premium protection and safety for your valuable item during shipping.We'll reship your package or fully refund you if it's reported lost or damaged. Insurance can be selected during the checkout process. The cost of insurance varies based on the value of the product.
The estimated shipping times displayed at Banggood refer to the estimated time that the shipment will take after an order has been shipped. Banggood is not responsible for the failures or delays in delivery resulting from any force majeure event, such as natural disaster, bad weather, war, and any other event beyond our direct control, such as public holidays, customs issues.
Banggood is also not responsible for losses caused by a delay or failure in delivery resulting from any of the situations listed below:
Refusal to pay import taxes or to comply with the Customs regulations of your country;
Any product that is destroyed by local authorities in accordance with local laws relating to the illegal or restricted importation of products;
Any un-insured order that is lost or stolen. https://www.banggood.com/Search_hl69_at648
If you have any other questions, please do not hesitate to contact us.
Best regards,
Banggood Team
I bought a wrist band, so called smart watch from this website.
Vibration of incoming calls & messages never works, a full charge of battery can last only 2 days instead advertised 7-15 days normal use. I contact customer service for exchange this defective and poor quality device. My funny journey get started: I was asked to send pictures and videos twice, then they start to cheat "there is no function of vibration for incoming calls & messages", I have to show them information of product to prove that they were wrong... following is a ridiculous excuse "other function still works"... for Banggood, defective product means the product completely dead! If you buy a product with partial functional features, you have to keep it! Otherwise, you can only accept partial credit based on percentage of defective. In my case, they only give 500 points credit as compensation for defective features, what a ridiculous service!
Stay away from this seller Ban Good! Otherwise, you have to pray for yourself good luck.
Dear Fang W,
Thanks for your order and we are sorry for the inconvenience caused. And we are sorry to hear that the product you received has not meet your requirement.
According to our return police, if your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
Within 90 days (from the date of shipment)
Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40.
If the products malfunctions (except for reasons caused by incorrect usage and accidental or intentional damage) within 90 days after shipment, you can return the product back to us. You should receive an e-mail with the shipment date and other details after your order has been shipped. Once we receive and approve the return a full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us with a receipt of the shipping charges you paid to send it back to us (the tracking number of the return package or a screenshot of the shipping receipt).
The return shipping fee should be less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our customer service for a further confirmation.
To get more information, you can kindly refer to the link: https://www.banggood.com/Return-policy_hl103_at528
Please do not hesitate to contact us: https://www.banggood.com/es/Contact-Us_hi111. We will do our best to help you.
Best regards,
Banggood Team
I buy digoo m1q 2 piece but send digoo myq insind it cheaper than my order and cant use with my nvr recorder
-------reply---------
I send photo and upload video on youtube and send link to u
I tell all problem but u not listen to me
Dear Pipat D,
Thank you for shopping on Banggood. And we are sorry for the inconvenienced caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
And please contact us by email: https://www.banggood.com/es/Contact-Us_hi111
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
To get more information about the return policy: https://www.banggood.com/Return-policy_hl103_at528
Thanks for your cooperation.
Best regards,
Banggood Team
If all dissatisfied customers ordered 100 of every product and sent it to check out and then did not complete the transaction it would certainly give us some satisfaction!
Dear graeme f,
Thank you for choosing Banggood and sorry for the inconvenience caused.
Could you please tell us more information about your problem in this link?
http://www.banggood.com/Contact-Us_hi111
We will do our best to assist you after we receive the email.
Thanks for your understanding and have a nice day.
Best regards,
Banggood Team
I was buying some time ago on Banggood (I placed 12 orders in total), and I was risking a nervous breakdown, they are really slow on dispatching, and I received rubbish of a very very bad quality, also the few times I was needing assistance for receiving something defective I was receiving a very poor assistance that was not solving the problem.
I don't know if in the last times they was becoming better, but I will not buy again here.
Dear Roberto M,
Thank you for shopping on Banggood. We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follows. Please contact us by email: https://www.banggood.com/es/Contact-Us_hi111
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems of the products.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
About this procedure, we have written down in Banggood warranty policy, you could refer to here: https://www.banggood.com/Popular-questions_hl103_at588
Thank you for your cooperation in advance. We will keep waiting for your reply.
Best regards,
Banggood Team
---------------------------------------------------------------------------------------------------------------------------------
Tips:
Here are some methods you may adopt in sending video.
1. Send the video directly in email if possible
2. Upload the video to video websites like YouTube (highly recommended), Facebook and etc.
3. Upload the video to Google drive, iCloud drive or another.
I've made two orders with few products and both orders came damaged and lowest quality on earth. They do false advertisements. A pair of "leather" shoes that were advertised with a discount from $400 to $40. This was a total scam. They were not even real leather, some soft plastic. I've thrown them in the bin. Totally RUBBISH!
Dear Matt K,
Thanks for your order and we are sorry for the inconvenience caused.
According to Banggood General Item Return Policy, if the item arrived broken, please contact us within 3 days from the delivery date and follow the procedure for the 3 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs by the email: https://www.banggood.com/es/Contact-Us_hi111
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
To get more: https://www.banggood.com/Return-policy_hl103_at528.
Thanks for your understand.
Best regards,
Banggood Team
Ordered one small item, told delivery would be 20th August, did not arrive. Link to tracking on shipping notification does not work. Form for enquiry to customer services requires either a photo, under 2mb, or a video. Neither work. Hopeless, do not use Banggood.
Dear Norma C,
Thanks for your order and we are sorry for the inconvenience caused.
We are sorry to hear that you have not received your parcel yet. We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
And please kindly note that all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days ( 45 days for orders shipped to Brazil and Mexico).
If you do not receive the parcel within our processing time, please do not hesitate to contact us.
Best regards,
Banggood Team
Ordered from BG several times with no issues, then received a flashlight that didn't work. BG refused to honor their '3 day DOA warranty'. They kept demanding "evidence" after I had sent them the information listed in the warranty 3 times. I'll shop elsewhere.
Dear Dana M,
Thanks for your order and we are sorry for the inconvenience caused.
We are sorry to hear that you have met some trouble on the products. If the item arrived broken, please contact us within 3 days from the delivery date and follow the procedure for the 3 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs by the email: https://www.banggood.com/es/Contact-Us_hi111
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
https://www.banggood.com/Return-policy_hl103_at528
Thanks for your understanding and cooperation.
Best regards,
Banggood Team
Ordered two items and was confirm my address in order details, so must received the items in my address right?! Yes sure, but not arrive by address! I spent 100 Dhs (AED) to collect them from two different place (post office)! And i waste one hour from my work duty, my items are only 80 (AED) i spent 100 to collect them!, really unprofessional company, never order again!
Dear ramzi a,
Thank you for your feedback.
We are sorry to hear that you are not satisfied with the assistance you received from us and apologize for the inconvenience. Your support was extremely helpful and we will spare no effort to improve our service. Your kind understanding will be highly appreciated.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I ordered a couple of items and they arrived in a reasonable time. I ordered 4 30A ESC on June 20,2018. Sixty days later I still have not received the order and three emails have not been answered. Banggood prices are good, but if you never receive the item, you might as well shop at another place and pay a little extra.
Dear David M.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time. And generally, we will reply our customer within 1 business day after receive the contacting.
And here are some policy on our website, please check by the following link.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Beware, their sizes are not equal to US sizes and run quite small. Their customer service is slow and not helpful...
Dear Fern B.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
And here are some policy on our website, please check by the following link.
If there are any problem with the product, please feel free to contact us via the following link: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
My shipping starts in mid july and is stuck at the same place ever since! Shipping is nonexistent. I feel there is no product to start with. Contact with company impossible glad I learned at such a low price. Steer clear. No parts no refund no thank you kiss my a== no nuttin!
Dear vernon j.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Please kindly note that deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions.
If you do not receive your parcel within our shipping time, we hope you can keep waiting. If you do not receive your parcel after the shipping time, we suggest that you contact us by the following link as following.
https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I have made an order (#*******) more than 3 months ago, order Never arrived, customer service is not replying to my emails, This is not a trusted vendor. Don't Buy from Banggood,
Sherif I.
Dear Sherif I.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Our customer service team will give you a proper solution within 24-48 hours after receive your contacting. And we have reply your e-mail. We are looking forward to your reply.
Have a nice day!
Best regards,
Banggood Team
I have purchased many items from Banggood. In the past a few had problems, and I was able to get refunds. Recently I received a defective flashlight, requested a refund, and have had 6 emails Unsuccessfully trying to get a RMA & Refund. They wanted me to take it to a local repair shop and get a quote! I even had to send a video showing the flashlight wouldn't light with a good battery! Finally had to get PayPal involved.
Dear Phil R.,
Thank you for feedback and sorry for the situation you face with.
Return a defective item, we will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
And here are some policy on our website, please check by the following link.
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I ordered an $80 reborn baby Girl doll for my 8 yr old granddaughter and was mortified when she changed her diaper for the first time. Although she was clothed in pink as advertised, she was an anatomically correct baby Boy. After numerous emails with their customer service they will not ship me the correct doll or even the correct torso so I can fix it. They want me to accept a $10 refund and points toward future purchases that I assure you I'll never use. I would warn anyone doing business with them to consider all sales final as has been proven the case for me.
Dear Ann C.,
Thank you for your feedback and sorry for the inconvenience caused to you.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
And here are some policy on our website, please check by the following link.
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
The blouse I ordered looked fine in the photo but was not at all what the photo showed when it arrived. The material is so cheap and so thin you can see through it quite clearly. Don't waste your money.
Dear Barbara W.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 3 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Note:
-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
-You will be responsible for all shipping fees incurred.
-Due to hygiene reasons, underwear, earrings, lingerie, and swimwear can not be returned. If there is a manufacturing fault with your clothing or it does not match what you ordered, please do not hesitate to submit a DOA claim.
And here are some policy on our website, please check by the following link.
https://www.banggood.com/Return-policy_hl103_at533
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
They are thieves do not waste your time. They do not tell you something is on backorder till you buy it. There is no customer service. They do not tell you the extra charge that goes on your credit card. Thieves.
Dear Thomas M.,
Thank you for your feedback.
“Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. In this situation, your order will be split into sub-orders and we will dispatch the available items first.
If you want to modify the content of your order, please do not hesitate to contact us.
On the page of an out-of-stock item you should be able to view its estimated restock date. If you require any further information or assistance, please do not hesitate to contact us.
And here are some policy on our website, please check by the following link.
https://www.banggood.com/Search_hl69_at646
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I have ordered a pair of shoes looking so awesome but when it arrived, it was just horrible... instead of leather it is something very cheap kind of material... forget about me, my driver have refused to accept it. I have already paid 3000 INR in advance so I mailed them to take back their product but they started bargaining with me. Initially they asked me to accept 1000INR but when I refused they offered me 1400INR and keeping the shoe with me only because they don't have pick up facility. When I have checked with shipping beg there is no address of sender too. I checked with their China add. But came to know that it is fake. Now they have blocked my mails so I can't mail them. They didn't return even 1400INR what they have promised. So guys don't even think of ordering this bastards, it's absolutely fake site, nothing else!
Dear Dhaval T.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All customers should contact Customer Service for approval before sending anything to us before returning any item(s). Banggood will not be responsible for returned item(s) without notifying us in advance.
And here are some policy on our website, please check by the following link.
https://www.banggood.com/Return-policy_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
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Dear ADRIAN M,
Thanks for your order and we are sorry for the inconvenience caused.
During the transportation of this parcel, there may be delays caused by unavoidable situations, such as poor weather conditions or slower customs clearance procedures.
Please kindly note that all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time. https://www.banggood.com/Shipping-methods_hl70_at321
And we will try our best to protect your funds safety. We hope that you can enjoy your shopping.
If you have any other questions, please do not hesitate to contact us. https://www.banggood.com/es/Contact-Us_hi111
Best regards,
Banggood Team