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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Still waiting for shipping more than a month and still nothing can not do anything no updates anything from this B. S please don't ever never order anything from them again because they Bang you good! Untill you forget when you order to be shipped!
Ordered on 4 july on flash sale a Teclast notebook enough on stock it was shipped with EDM to Puurs Belgium until today no update they only ask every time to wait a extra week.
Banggood blame it on costums clearence but i think it has nothing to do with it.
It was on sale but not in stock still waithing one month now.
Dear S v.,
Thank you for your feedback and sorry for the delayed.
Here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by any other beyond Banggood's control, such as public holidays and Customs issues.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
They've cancled my order 3 times without any reason! Just weasting of time and effort. The worst customer support I've ever seen!
Dear Mohammad,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Please ensure that your card details and personal information have been entered correctly. Below are some of the most common reasons for why your credit card was declined:
- You did not honor your credit card issuing bank;
- The funds in your card are not sufficient to complete your purchase;
- You are buying restricted items, like e-cigarettes or adult toys;
- The card has expired or the new card has not been activated yet;
- System section time-out;
- Your card has been stolen or is lost;
Can’t see the credit card option? Payments with a credit card are only activated for specific countries our intermediaries operate in. If you can not use a credit card, you can still select other payment methods, like PayPal.
We do not have access to your credit card information, and thus we suggest you complete the transaction with another credit card or payment method if the problem persists.
And here are some policy on our website, please check by the following link.
https://www.banggood.com/Search_hl69_at390
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Bought a phone on 26-06, tried to contact the customer service, but their only answer is robotic no proof of delivery or anything else. Just please wait a week and so on until now.
I've opened a dispute on Paypal and will convert it soon. They shield behind an hidden policy that says 60 days, but they advertise their delivery in maximum 15 days.
FRAUD! FRAUD! FRAUD!
Just time wasting. Spend 20 buck more and buy on ebay or amazon.
Dear Santino O.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Order n *******
I order a xiaomi 4k drone on 16/06/2018 the order was supposed to arrive on 13/07/2018, at the present I still have not received my order and I don't have any information about when I will receive the order. One week after the 13th July I contacted the customer service and they told me that they order was 1wk delayed due to costums and after that week the tracking information will be updated. It now pass 3wk and they keep saying that I need to wait another 7 business days until yesterday when they told me that I need to wait 19 day.
So think twice when you purchase anything from this store.
Dear Luis S.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
https://www.banggood.com/Shipping-methods_hl70_at321
And we note that order 50563089 is place on July 31. We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
They think they can cheat the american customer by tiring you down. Bought 3 products three months ago. A robot vacuum cleaner that broke down in weeks. A shower head that last 2 weeks and busted. An XL a "loose" style chinese shirt that would not fit a 5 years old. Nothing has been replaced. They want "evidence" and I sent a picture of the broken shower head. It never arrived. The $25 vacuum cleaner just does not work. What kind of evidence can I sent to China(!?) at my expense? A death certificate? And the shirt was given away to a needy child. I am still waiting. This people should be ran off the market now, They are laughing at the US.
Dear carlos M.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website for the situation you face with, please check by the following link.
Size does not match
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
https://www.banggood.com/Return-policy_hl103_at743
If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them. Click here to view more.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within 48 hours;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
https://www.banggood.com/Banggood-guarantees_hl103_at588
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I ordered 3 items of clothing and didn't like any of them. There was no shipping or return information enclosed with the order. Only some small piece of paper written in Chinese. I've emailed with customer service 10x to no avail. Every email starts with the sentence "It is a pity that you are not satisfied with the product and want to return it." and then they refuse to supply any return shipping information. Im so aggravated but I won't give up trying to return this. They are a CORRUPT CHINESE BUSINESS, and BUYER BEWARE!
Dear jmt a.,
Thank you for your feedback and sorry for the inconvenience caused to you.
If you really want return the product, we will send you the return address and some notes. We looking forward to your reply.
And here are some policy on our website, please check by the following link.
Return unsatisfactory product
If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 3 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Note:
-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
-You will be responsible for all shipping fees incurred.
-Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. If there is a manufacturing fault with your clothing or it does not match what you ordered, please do not hesitate to submit a DOA claim.
https://www.banggood.com/Return-policy_hl103_at743
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I have written to your customer service person (Alvin). I showed him the response from the postal service indicating that the item has been returned to sender. Yet this was insufficient to initiate the refund.
The postal service has advised that if Banggodd wants further details and investigation, it needs to be the one to initiate the request. The buyer cannot initiate this. The reason is because you hold all the required documents. One possibility is that you have written incorrectly the delivery information on the actual package itself. So far Banggood still has not initiated the request for investigation. So we are going round in circles and I am left in limbo.
The frustration of this process would make any reader of this review think twice before purchasing from Banggood. It was a lot more painless dealing with Amazon and Ebay.
Online shopping is meant to be cheap and painless. Yet your lack of customer service is the very reason why it's the luck of the draw when things go wrong.
Had this matter been resolved earlier (and it is only a small sum, but a fundamental principle of right and wrong), you would have had the goodwill of a lifelong customer. Instead, by prolonging the agony of the protracted process, you have created for yourself a lot of bad publicity and a loss of trust of this buyer and all readers reading this review.
Order number: *******
Dear Bkey K.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
The address sent by all parcels is printed directly using the address provided by the customer.
If there are any document shows that parcel has return to our website, please believe that our customer services will provide you a reasonable solution. Could you please negotiate with us by the following link: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Despite not receiving the item I ordered and proof from the postal service that it never arrived, Banggood still refused a refund. The initially denied a refund, then offered a partial refund (with a penalty that was more than the cost of the item), and now a delay (in-perpetuity). Total rip off. They also denied the review I made on their platform (see attached screenshot)
I have tried to contact you with no luck It seems your company has no after sales service you can contact me at *******@stamatis.co.nz
Dear Stan N.,
Thank you for ccontacting.
Our customer services have reply you on July 21. Would you mind checking your inbox and replying us?
If you have any other suggestions or feedback, please do not hesitate to contact us at this link:
http://www.banggood.com/Contact-Us_hi111.
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Looking forward to your reply.
Best regards,
Banggood Team
Do not purchase anything from this company. I made the mistake of purchasing a pair of men's loafers from them. I ordered a pair of men's loafers, brown, size 9. I received a pair of loafers that are orange and at lease a size 12. I contacted them and the response was that they would refund $5 of the $53. After several back and forth emails their final offer was take it or leave it.
Dear Bob E.,
Thank you for your feedback and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Size does not match
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
https://www.banggood.com/Return-policy_hl103_at743
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Banggood responded with information about returning items which I never mentioned nor intended to do. They have to be sent back to China and every review I read about that did not turn out well for the buyer--either too expensive to return or returned and never got a refund. I told Banggood to cancel my order; an order which had not been sent; I still have not received a refund.
Dear Meredith M.,
Thank you for your reply.
Would you mind refereing the policy by the following link.
Cancellation policy
For canceling an order which has not been shipped, please contact us as soon as possible.
How long will it take to receive my refund?
We will process your refund request shortly after being informed of your intentions. However, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. Below please find enlisted the most common processing times:
Payment Method Refund Time Once Approved
PayPal Express Checkout Within one business day
Qiwi, Webmoney, Yandex, iDEAL, Giropay, CashU, Sofort 2 business days
Boleto, OXXO Within 14 business days
Western Union Wired Payment Within 4 business days
Credit Card Refund within one business day, but bank processing may take 7-14 natural days to show in your account
BG Pay Within 1 day
https://www.banggood.com/Search_hl71_at434
We will inform you by e-mail after your refund request has been approved.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
After being recommended by my sister, I ordered three items. The prices for these were about what I would expect from any online retailer. After the order was paid for, I received an email offering me specials on other items. I ordered 4 more pieces. These pieces arrived first and were of extremely poor quality; had no style or fit and were completely unwearable. Then I received an email saying my initial order was being back ordered and did I want to wait or cancel the order. I said I wanted to cancel but at this time I have not received confirmation of the cancellation nor an email regarding my refund. At this point, I believe that the items in my first order were just bait and were never intended to be shipped although they quickly got money from paypal. My next step is to contact paypal to see what can be done.
My sixteen year old son used his lawn mowing money to buy a flight controller for a drone he was building. When he installed the flight controller on his drone, it did not work. When we contacted Banggood, we were told about their 3 Day return policy, and, of course, we were outside of those 3 days. We were offered $5.00 off our next order. The product costs three times that amount. This company does not stand behind its product. BUYER BEWARE!
Dear Lisa S.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry for the situation you face with. Although we really want to help you, the policy already provides. Hope your understanding.
And here are some policy on our website, please check by the following link.
Broken within 3 days
If the item is faulty within 3 days after delivery or 30 days after shipment and the problem is caused by its manufacturing process, we will arrange a replacement or a refund according to your preferences. If your order has been shipped to Brazil or Russia, you can request the same within 40 days after shipment.
We will cover the return shipping fees, which will be refunded to you after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at your expense. After receiving the product, we will arrange the refund or the reshipment order.
If the problem can be solved in other ways by upgrading the system or receiving some spare parts, please contact our customer service to receive further assistance.
Accidental damage and damage resulting from misuse, abuse or any other cause not related to the product itself are not covered by this warranty.
Broken after 3 days
If the item is broken 3 days after delivery or 30 days after shipment, we can not guarantee a refund, replacement or a repair. The same situation should be applied to orders shipped to Brazil and Russia 40 days after shipment.
https://www.banggood.com/Return-policy_hl103_at744
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
After waiting 44 days the shipping info hasn't been updated and they keep saying: just wait... come on! Even I paid for the insurance... it is a 300$ vacuum cleaner... this is a scam, I opened a claim in paypal, but I won't buy anything else from them
Dear Victor E.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We apologize for this delay in the shipment of your order.
And here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I bought some "leather" sandals from them. After a while I noticed that was not leather. It looks like leather but is a good fake. I contacted them and told them that's not leather, but they kept saying that's leather. After a while they admitted that's PU leather, but they claim that PU leather is leather. Leather comes from animals (cows, pigs and so on), while PU leather is made mostly of polyurethane (PU). How can polyurethane be leather? I have seen other sites that sell products made of PU leather, but they at least state that's PU leather and not try to fool customers that's leather. At banggood they claim both in title and description of the product that's leather and fool you to think it's real leather, when in fact is just a fake made of polyurethane. Stay away from banggood and their "leather" products!
Dear Constantin A.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we did not accurately describe the product information and caused your misunderstanding.
And here are some policy on our website, please check by the following link.
If one or more of the items you received are damaged, different or not working, you will be protected by this guarantee.
Below please find its procedure:
1. Within 3 days of receiving the product, contact us with a photo or video showing the issue and whether you want a refund or replacement;
-What we will need from you.
A photo or video showing the issue;
A photo of the shipping label and original packaging;
To tell us if you prefer a refund or replacement;
2. We will review your claim and contact you if we need more information;
3.If approved, we will arrange a refund or a replacement of the defective product, and you may be asked to return it. We will be responsible for paying the return shipping fees.
https://www.banggood.com/Banggood-guarantees_hl103_at435
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I ordered a Smart Fan from Xiaomi on banggood for 160. The parcel arrived two months later with multiple proprietary screws missing as well as the charging cable. Not a big deal - I thought I'd just text them to let them know and they could send over a replacement or even just the missing parts.
Initially they offered me "1000 banggood points", after explaining that 1000 bangpoints won't make my summer any fresher, they offered a 30 voucher (voucher! Not even refund!) and recommended I go to a local specialist screw shop in Portugal to buy proprietary Xiaomi screws.
All I want is the fan to work or my money back. Their customer service has stopped answering.
Dear Dave M.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
If your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Well for all you out there thinking about doing business with this company I can let you know my experience with them & I very seriously doubt they will even keep this up & visible to the public... I bought 14 or 16 solar lights for the exterior of my house & 2 of them don't work so I requested they replace them & they won't do it simply bcuz I can't seem to get video OF BROKEN LIGHTS to upload or email to them!? This is literally THE DUMBEST REQUIREMENT I'VE EVER HEARD OF especially considering I've sent them Pics & 2 very detailed descriptions of the problem AS THEY REQUIRE FOR RETURNS! Can anybody explain WHAT VIDEO OF LIGHTS THAT DO NOT WORK IS GOING TO TELL ANYONE THAT PICS DON'T ALREADY TELL & SHOW!? AFTER GOING BACK & FORTH WITH THEM & EVEN REQUESTING THEY HAVE A MANAGER CALL ME SO WE COULD RESOLVE THIS PROBLEM ALL I'D GET WERE WHAT SEEMED LIKE AUTOMATED RESPONSES WITH ZERO ANSWERS & NO RESOLUTION... I WILL NEVER BUY FROM THIS PLACE AGAIN & ONCE I REPLACE ALL THE LIGHTS I BOUGHT FROM THEM SO THAT MY HOUSE LIGHTS ALL MATCH I WILL THROW THE COUPLE HUNDRED DOLLARS OF LIGHTS I BOUGHT FROM THIS COMPANY THAT DOESN'T STAND BEHIND THE PRODUCTS IT SELLS IN THE TRASH & REMEMBER TO DEAL WITH HONORABLE COMPANIES IN THE FUTURE! I will be posting my experience with this company ALL OVER THE INTERNET IN HOPES OF SAVING OTHERS FROM THE SAME MISTAKE I MADE TRUSTING THIS COMPANY... Unlike them, I AM A MAN OF MY WORD!
Dear Troy W.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I paid $153. With insurance, for a cell phone. The phone is completely dead. Wouldn't turn on or charge. Checked the battery and it was clear that the battery had been tampered with. It wasn't even connected to the cell phone. By the way, it was a Blueboo S-3. Banggood stalled for over a month, making up excuses, having me send photo's, twice, and even having me post a video on youtube of the cell phone, which I did. There is a link to the video, https://www.youtube.com/watch?v=IBQF9h8HRRc
They wanted me to have it repaired locally which was a joke. Then they wanted me to pay for shipping to China and pay for repairs. DO NOT PURCHASE ANYTHING FROM BANGGOOD! THIS REVIEW OF BANGGOOD IS INTENDED TO STAY ON INDEFINITELY.
Dear Don M.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Faulty within one month
If the phone appears to be defective within one month from its delivery date and the cause is related to its manufacturing process, we can arrange a repair or a replacement in case the item can not be repaired.
Please return the product and we will arrange a replacement or repair after receiving it and confirming that the issue is caused by defective materials, components or workmanship.
We will not cover the return shipping fees.
We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories
https://www.banggood.com/Return-policy_hl103_at738
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
BangGood has some pretty attractive deals on their website, but the products don't match the descriptions very well and if you have a problem, they are incapable of helping you. I bought from them several times and while I was never 100% satisfied, my recent experience has left me quite dismayed. They sold me a product that is described as meeting a specification that it does not meet. I am talking about a gauge that attaches to a standard gas cylinder. It has to be of a certain size (spec) and the one they shipped is not close. I contacted them several times and they finally asked for more info. I sent them detailed info including photos and a video. That process in itself is laborious and clunky. When they did not get back to me, I complained and they asked to send the stuff again. The email address they gave me won't work and they kept telling me to use the same non-working email. I have give up, but will never buy from them again. They are not ready for prime time no matter how good they are at managing their reviews (which I don't believe) They have an F rating from the Better Business Bureau.
Dear Richard B.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I ordered 2 items, both one size larger than I usually wear. I wear XL, ordered 2xl and still too small. Buyer beware, and since it came from overseas, it costs more to send it back than what I paid. Better to try and find something similar on Amazon. At least it's easy to return if it doesn't fit. Lesson learned.
Dear Karen J.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Size does not match
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
https://www.banggood.com/Return-policy_hl103_at743
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I warned you that it was going to cost you more than simply refunding me for the defective item. There is no excusing your continued delay and divert tactics. It is clearly a dishonest ploy to avoid standing behind the products you sell, and demonstrates a lack of concern for customer satisfaction.
There is nothing you need to say here about promises and sorry, inconvenience, and other lofty ideals.
Refund now, or it's just more B. S., and everyone reading this will clearly see that!
Dear Tr J.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
If your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Of 4 items ordered, 2 cloth bags were just OK, as expected. Glass prism arrived broken (garbage now). Smartwatch clone is defective. Sent pictures as required (had to find a way to edit to reduce pixels to comply), not good enough, need VIDEO!? Emails back and forth numerous times. Seems they don't read mine thoroughly, and intentionally make it so difficult to pursue refund that customer will give up. I will never order from them again, and suggest others STAY AWAY.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Dear Peter,
Thank you for your feedback and sorry for the delayed of the order.
Here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
https://www.banggood.com/Shipping-methods_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team