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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I ordered a drone from Banggood. Received it, but on opening the box, found that the battery was missing. Can I get a new one sent to me? 26 emails later, NO.
Just getting the run-around to frustrate me.
STAY AWAY, they have your money, they don't care.
I ordered 4 shirts on 1 May and relieved my order on 13 June! The entire order that was wrong. I received 2 items in the wrong size and 2 items I didn't order! The company wanted me to keep the items and take a discount for my future order since it cost so much to ship back to China! Ridiculous. I'm never going to wear any of these clothes and now I'm stuck. With them and a $125 loss!
Dear Sandra N.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Ordered a smartphone and received a poorly wrapped parcel which was collected by the receptionist as I was having a day off.
When I opened it, 2 days later, I found the box to be broken and the display of the phone to be cracked.
Opened a complain through one of the Contact Us wannabe and received no reply. Opened a second complain through another channel and received the answer that I had 3 days for reporting a DOA item, but that deadline had expired.
Tried asking them to check for my first complain but received only carbon copy emails telling that I should have repaired the phone at my expenses.
Decided deleting my account there, but it took 6 email (and I am still not really sure that my datas have been really deleted as requested).
Horrible experience, never again.
I advice anyone to keep off.
Dear filippo i.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Return a DOA (dead on arrival) item
If the item arrived broken, please contact us within 3 days from the delivery date and follow the procedure for the 3 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I purchased items for over 350, and a week later without them informing me at all I wrote them to ask why only two items had been shipped out. They then apologised and said they didnt have the other items, many of them they didnt even know when the supplier would restock. THIS COMPANY CHARES FOR ITEMS THEY DO NOT HAVE WITHHOUT INFORMING THE CUSTOMER. I asked for a refund as I wasnt informed and had to wait so long, but there was no professional conversation at all: my request totally ignored to get a refund for this extremely bad service they simply cancelled the order in the end and refunded the amount for the items that were not shipped. Several weeks later. DISASTER. DO NOT SHOP HERE!
Dear Kiko W.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Why is my order status shown as “Back Order”
“Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. In this situation, your order will be split into sub-orders and we will dispatch the available items first.
https://www.banggood.com/Search_hl69_at646
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I made an order for a bikini over a month ago. This is my experience:
1) following payment by credit card I was informed two days later that the order was cancelled because payment wasnt received
2) after checking my account I saw that the transaction had been processed and payment made to Banggood Nicosia (?)
3) I replied to CS saying that there must be a mistake. Their answer No, sorry we didnt receive payment I ask for clarifications... nothing!
4) One day later I get an email from them saying that the item is ready for shipping!
5) I forward email to their useless customer service... they obviously dont know their a. From their elbow!
6) over one month later I havent received the product nor have this people apologised or given me any explanations to what has happened.
Bottom line... DO NOT TRUST BANGGODD.
Dear Giuseppe F.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
THE BIGGEST SCAMMER COMPANY I ORDER FROM THEM A POWER BANK TRACK DONT UPDATE AND ORDER DONT ARRIVE TO MY COUNTRY THEY DONT WANT TO REFUND MY MONEY AND IGNORE ME I WILL OPEN DISPUTE ON PAYPAL FOR MY MONEY DONT BUY FROM THEM THEY ARE SCAMMER
Dear LILIA S.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Full refunds are not available under the following circumstances:
1. Delays caused by the buyer providing incorrect or incomplete delivery information;
2 Delays in delivery caused by any force majeure incidents, such as natural disasters, bad weather, and war;
3. Any un-insured order that is lost or stolen;
4. Delays in delivery caused by any other beyond Banggood's control, such as public holidays and Customs issues.
https://www.banggood.com/Search_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Good day to all on line shoppers!. Banggood is the worst online shopping experience I ever had, 4 times they failed to deliver my orders, they lost out ten orders, 6 times. Yes I had to go to this site as the items available were attractive. The time to ship in their shipping dateline is poor, they mention for middle east 5 to 11 days, when not delivered they quote 60 days. Who buys on line and wait for 60 days delivery. The order details shows shipped the next day or same day but its fake, it doesn't take anywhere in the world 60 days for Air shipped order.Do not order from this site if you are planning a gift for birthday or any occasions, wither it will be lost or they will come back you will get in 60 days to get refund. There is a blackhole some where your order disappears!. I have several communications for not delivering, one name DASIY replies the same standard replies. DO NOT BUY FROM THIS SITE OR YOU WILL GET DISAPPAINTED, IF DELIVERED WILL BE POORLY PACKED AND BROKEN! OR YOU WONT SEE IT AT ALL.
Dear HARRY T.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Do not purchase anything from this company, customer service is shockinly bad. I purchased a brand new HomTom phone from them. When it arrived I was charged an extra £23 import tax, when I complaind they said I should have taken out insurance, this was not flagged up or offered by them when the purchase was made and they simply were not interested.
Then the sound and mic stopped working after 3 weeks while I was away. I reported this a soon as I returned and they said they could only offer a repair as I had had the phone for more than 4 weeks and I would need to pay to return it to china for this, They also said I would probably have to pay import tax on this again. The only alternative they offered was to pay £20 towards the cost of a repair if I could find a local phone repair shop to do this. No one was interested in even looking at it. I am still in dispute with them over this but they just send repeat emails and are completely unhelpful and disinterested. I have raised a complaint via paypal and they are refusing to answer their emails as well.
I also contacted HomTom about this and they said I needed to resolve the matter with Banggood, or they would offer a repair on the same Basis.
DON'T BUY A HOMTOM PHONE AND DON'T BUY FROM BANGGOOD THEY ARE A TERRIBLE COMPANY.,
Dear Ken S.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
The customer is responsible for paying all customs charges and import duties. It is important that you find out more about the customs regulations of each country and inform your customers of these charges before placing an order so to avoid unexpected costs.
Please note that it is your responsibility as a Banggood drop-shipper to enquire and inform your customers of the possible import duties and extra charges they may have to pay.
https://www.banggood.com/Search_hl72_at305
1 year warranty
If the product is defective within one year from its delivery date, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for computers and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement of the defective component.
If one or more of its accessories are faulty within 3 months from their delivery date, we can arrange a replacement or a refund after confirming the nature of the problem. In order to do so, please send us some photos or a video of the issue.
https://www.banggood.com/Return-policy_hl103_at740
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I ordered 7-21 business day shipping, and was quickly emailed and estimate of 21 days total. It has now been 55 days total, and they refuse to consider my request for a refund or placement until 60 days have passed.
I did not pay for 60 day shipping, that was not a part of the deal. Their service is unacceptable, and their practices are fraudulent.
Dear Howard H.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
https://www.banggood.com/Search_hl70_at321
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I ordered two pieces of apparel and when they arrive neither one fit. One was huge and one was tiny both in the same size. I could not get a straight answer on their refund policy. They offered me $. 10 on the dollar for a refund or points. Im still waiting on requesting a full refund. Beware. Its so disappointing because a close look cute.
Dear Sharon C.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Return unsatisfactory product
If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 3 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Note:
-All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
-You will be responsible for all shipping fees incurred.
-Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. If there is a manufacturing fault with your clothing or it does not match what you ordered, please do not hesitate to submit a DOA claim.
https://www.banggood.com/Return-policy_hl103_at743
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Horrible customer service. Why shop here when there are so many better alternatives? AVOID AT ALL COSTS.
Dear Cat C.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Fault developed after two weeks. Customer service was tricky, but returned the phone to China. They would only refund a third of the price despite the fault being with them.
Would be very wary to trust them again. Check their policies - probably not legal.
Dear Jude W.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Faulty within one month
If the phone appears to be defective within one month from its delivery date and the cause is related to its manufacturing process, we can arrange a repair or a replacement in case the item can not be repaired.
Please return the product and we will arrange a replacement or repair after receiving it and confirming that the issue is caused by defective materials, components or workmanship.
We will not cover the return shipping fees.
We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories
https://www.banggood.com/Return-policy_hl103_at738
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I ordered two tee shirts. They came with two vastly different sizes. They offered approx. 2/3 refund and I keep the tees. Fair enough.
I also bought a pair of sandals. They came about 2 sizes too big. They look ridiculous on me. They only refunded a small portion without my consent. When I pursued further, they simply ignored me. They are other retailers much better to deal with than buying overseas. Not happy with quality either. No recourse.
Dear Steve L.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Here are some policy on our website, please check by the following link.
Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Purchased a pair of men's shoes. Shoes did not fit well and quality was very low. Wanted a video of the issue. When I explained the issue she asked for a video of my feet measurement. I have never been asked such a stupid measurement. Was to send return label 2 hours after call. Nothing received after 24 hours so I had to call them once more. Now I remember why I like Amazon soo much.
Dear Normand N.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Size does not match
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
First I was attracted by the merchandise items listed on their online shopping web page. I attempted to buy a couple of items that seem useful. After the items were purchased, they were not delivered for a long time (more than 30 days), finally I had to cancel the items and requested for refunds. Refunding process was not easy either, so I had to approach credit card company for disputes.
Again I attempted buy a few items after sometime thinking that it will not happen again, but happened exactly the same. Items were never shipped even after a month. When I contacted they said they will refund because of security reasons.
I think, the merchandise items are shipped from China, and they use probably cheapest shipping method, that's why they take long time. Anyway, if you cannot wait to receive items, please do not buy from this website. Just sign out so that you don't see them at all.
Dear Kiran S.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Please ensure that your card details and personal information have been entered correctly. Below are some of the most common reasons for why your credit card was declined:
- You did not honor your credit card issuing bank;
- The funds in your card are not sufficient to complete your purchase;
- You are buying restricted items, like e-cigarettes or adult toys;
- The card has expired or the new card has not been activated yet;
- System section time-out;
- Your card has been stolen or is lost;
https://www.banggood.com/Search_hl69_at390
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
Compre semillas en febrero de este año y para mi país debía esperar cerca de 90 días que demora en llegar el producto.
Ya han pasado más del tiempo estimado y los productos no llegan al país.
El servicio de reembolso ha sido un poco lento, dejaron de responder mis emails pero en fin ya parece que está.
Mejoren por favor, solían ser una muy buena página para comprar
Dear Joel H.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
FRAUD COMAPNY!
On 03 MAY IN THIS SHOP I BOUGHT SMARPHONE XIAOMI MI MIX 2, cost 370 USD. AFTER 2 WEEKS I RECEIVED PACKAGE. WHEN I OPEN PACKAGE I WAS IN SHOCK! THEY SEND WRONG CHEAP PHONE.
IMMEDIATELY I WRITE TO BANGGOOD staff and describe problem. After 2 weeks share emails they write, "ITEAM WHAT YOU RECEIVED IS FROM 2 MONTH OUT OF STOCK"!
IN THIS WEEKS I CHANGE DISPUTE ON PAYPAL TO REQUEST AND GET MY MONEY BACK.
AVOID THIS SHOP!
Order *******
Dear Piotr K,
Thank you for choosing Banggood.
The information you provided does not match the actual status of the order. Is there are any mistake?
Would you mind contact us by this link?
https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team
I recently ordered goods from Banggood that stated free delivery, but when they arrived I was asked to pay a delivery charge. I contacted Banggood, who then offered nothing more than a 'sorry'.
Hidden costs are illegal. If you have similar problems, then contact your consumer rights organisation and report them.
Dear Brian S.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Most of carrier will ship your product to your home in the standard shipping. But the we cannot make sure that the carrier will ask for extra charge when it comes to the local.
In the future, Banggood will improve the experience of this section.
If you have any other problem, you may contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Thank you for your understanding.
Best regards,
Banggood Team
Their service is very bad in India, Initially asked me to wait for 90 days and after that they were asking me to follow up with local custom and all.
Finally they failed to deliver and didn't refund my money back even.
So if you are in India Don't order anything from Banggood.com
Dear Subodh S.,
Thank you for your feedback.
Here are some policy on our website. Please read.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Shipping time: https://www.banggood.com/Search_hl70_at321
If there are any processing different from the policy, please contact us again via this link https://www.banggood.com/Contact-Us_hi111.
Thank you for your understanding.
Best regards,
Banggood Team
Great way to waste your money. Poorly mfg. Shoes from China. Great way to waste your money. Poorly mfg. Shoes from China. Great way to waste your money. Poorly mfg. Shoes from China. Great way to waste your money. Poorly mfg. Shoes from China.
Dear Howard C.,
We are sorry for the inconvenience caused to you.
If there are any defective of your shoes, please feel free to contact us.
Here are some policy on our website, please read.
Quality problems (DOA)
If the item arrived broken, damaged or with defects, please contact us within 3 days from the delivery date and then follow the instructions shown in our 3 Days Product Guarantee.
Please click here to read more: https://www.banggood.com/Banggood-Warranty_hl103_at533
Or could you please send us the order number and your e-mail address? So that we could confirm the problem and arrange to contact you again as soon as possible.
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear Michael L.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
And here are some policy on our website, please check by the following link.
Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
https://www.banggood.com/Banggood-Warranty_hl103_at528
We take the security of your personal information very seriously, and for this reason we suggest you contact us through the link here below: https://www.banggood.com/Contact-Us_hi111
We will work on answering your questions as soon as possible and be ready to help you at any time and look forward to assisting you.
Best regards,
Banggood Team