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Banggood Reviews Summary
Banggood has a rating of 2.3 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Shoes are VERY poor quality. Not even worth the $30 I paid. CHEAP rubber soles squeak loudly with every step.
DO NOT ORDER 3D PRINTERS FROM THESE CLOWNS.
I ordered three CR10 3D printers. All had issues. After sending videos, and picture, then uploading videos to youtube for them,. They wanted me to pay 200 in shipping instead of sending parts. I did not do that and I wound up I had to spend over 200 dollars to get them fixed buying parts on my own. Banggood spent 2 months haggling with parts. Finally send one of many parts needed. And it was broken too. They refused to help again. I went though a paypal dispute only to have them try to wiggle out of it. Telling me if I drop cancel the claim. Then they would help. NICE TRY! Never buy from them! I did end up canceling the dispute because they again wanted shipping fees (over 200 in all) to get them back. THEN THEY SAID THEY WOULD SEE IF THEY WARRANTED REFUND! I know what their game was. To claim they were fine or something else to lie. I sent probably 50 or more emails back and forth. What I learned is they are sneaky snakes and will try to get out of any and all responsibility.
BUYER BEWARE
Dear Jeff F.,
We are sorry for the inconvenience caused to you.
Here are some policy on our website.
Banggood General Item Return Policy
If your product arrives damaged or is not working, you can return it to us within 3 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
If the item is still within the validity period of this warranty:
We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.
If the item is outside the validity period of this warranty:
The customer shall be held responsible for all the shipping fees and charges when returning the defective product.
Please click here to know the detail: https://www.banggood.com/Banggood-Warranty_hl103_at528
If we do not address your issue in accordance with the above terms, please provide your order number here. Or you can contact us by this link: https://www.banggood.com/Contact-Us_hi111
Best regards,
Banggood Team
The worst store in China. They do not deliver the products and still make the repayment process difficult. There is an attendant named Metal who jokes and flirts with the user's face by giving response patterns in the email. I do not recommend!
Dear Debian F.,
We are sorry for the inconvenience caused to you.
About your problem, could you please send us the order number and your e-mail address? So that we could confirm the problem and arrange to contact you again as soon as possible.
Best regards,
Banggood Team
I thought that the Asian companies had won in seriousness and confidence. Unfortunately I have realized that this is not the case due to a 15-day delay of a product that is available on the day of purchase. On the contrary The service by E-mail with the workers of the company is adequate and easy to perform. Thank you very much to Cherry for being so attentive and providing me with a solution to my problem
Dear Ivan A.,
Thank you for you feedback.
There are some policy of shipping time.
https://www.banggood.com/Search_hl70_at321
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
The estimated delivery time may also vary according to your location and the origin of your order. If you require any further information or assistance, please do not hesitate to contact us by this link: https://www.banggood.com/Contact-Us_hi111
Some products in your order are out of stock and that you might have to wait for their new stock. In this situation, your order will be split into sub-orders and we will dispatch the available items first.
Hope your understanding.
Best regards,
Banggood Team
My order ******* never arrived. I contacted them many times, always the same excuse and reply. At the end they didn't want to resend or refund.
They have a list of templated answers so do not expect them to understand your problem. You'll always get the same copy-paste reply to any problem or question you have.
They reply nicely to people on Trustpilot and appear like angels to make their image better, but they will not even try to contact you to solve the problem, and when you remind them, you'll again get the copy-paste reply they send you the first time
*** I will wait 3 days, if I don't receive a reply via email, I will have to file a case on Paypal.
Dear Funna F.,
Thank you for contacting us.
We have inspect your order, and we find the the order has tracking number, the tracking information shows that your parcel has been signed:
Here are some logistics of your order 43482848.
2018-03-01 00:00
FES CTD, livraison d'envoi (ent)
2018-03-01 00:00
FES CTD, transmettre envoi à l'agent de livraison (ent)
2018-02-28 00:00
CASABLANCA CCI, expédier envoi à adresse nationale (ent)
This is the tracking number: RU818046115CN, you can find the same information via https://t.17track.net/en#nums=RU818046115CN
According to our policy, we cannot refund or reship the order for those has been signed. If you haven't received your order, we suggest you ask your local post office.
If you have any further problem in this issue, please contact us via https://www.banggood.com/Contact-Us_hi111 without any hesitation.
Best regards,
Banggood Team
They ship so slow! Very bad packing many items arrive faulty (if they arrive) and ZERO customer service.
They not even reading your emails just respond by "COPY PAST" with templates sometimes not even respond to your questions directly.
For example I had broken product, I sent them video and photos and they responded "your tracking number is and you can track it here" wtf? I already received it.
Don't buy there! SCAM!
Dear Geo H.,
We are sorry for the inconvenience caused to you.
We will strive to improve the quality of our services and do our best.
If the order problem still did not solved. Could you please send us the order number and your e-mail address?
Beat regards,
Banggood Team
My phone stopped working, specifically the touch screen stopped responding on some portions. Even this is a digitizer problem, they said I have to pay for a new screen, also I paid to send the phone for being repaired. Who does that under warranty?!
Dear Nicolae C.,
Thank you for your feedback.
This warranty and return policy are only available for the sub-categories of smartphones and featured phones.
1 year warranty
Phones are covered by one-year warranty, and their accessories (batteries, cables, charges) by a one-month one.
If the phone stops working or becomes defective within one year from the date of delivery, customers can return it for a free repair.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories.
If your return request has been approved, we will cover the entire repair fee, handling fee and the replacement fee for the defective component, except for motherboards and screens. If these two components are defective, please contact us within 3 days after delivery. However, we will not be responsible for paying the return shipping fees.
If accessories like batteries, chargers or cables are faulty within one month from the date of arrival, we can arrange a refund or a reshipment after the nature of the problem has been confirmed. In order to do so, please send us some photos or a video showing the issue clearly.
Above are some warranty on our website. If you want to know more, please click here: https://www.banggood.com/Banggood-Warranty_hl103_at529
If the solution we provide does not comply with the above terms, please contact us by this link.
https://www.banggood.com/Contact-Us_hi111
Beat regards,
Banggood Team
The only answer I get is kit is defective. What is defective and why you still selling them. They need to be removed from website
Dear Joe K.,
We are sorry for the inconvenience caused to you.
If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them.
We will carefully review the product before it is put on the shelf. If the customer receives a product that is defective, our website has relevant policies to protect the rights of the customer. And we will do the best to help customer to solve the problem.
Hope your understanding.
Best regards,
Banggood Team
After 3 months still getting same old statement that Banggood will refund the money. That is not what I need. I want to fix the DIY kit and need manufacturer technical support for a software glitch and for others. These kits take time and patience to assemble just here it is defective with no root cause. But no explanation to back up the what is defective? If I buy another kit will that one be defective since you don't give an explantion the cause and fix? Typical Banggood response foe 3 months. Broken record just keeps playing the same tune over and over.
Also what you see in reply back that Katherine L Banggood representaive will contact you is BS. I have not recieved one email from her. Just the typical canned responses... We will refund your money. VERY FRUSTRATING!
Still trying to get a real solution from Banggood customer service on getting technical support on the two DIY I put together that don't work now for going on 3 months.
Banggood order 43810287
Regards
Customer service doesn't answer questions to help solve a problem to help solve them. USELESS! I have been working with them for 2 months on DIY project issue that needs the manufacturer technical support to solve. CS refuses to give me an email to contact them for support. CS kept asking send a video so we can help so I painstaking made and uploaded a video and NOTHING happened-WORTHLESS support.
BUYER BEWARE!
Shop here at your own risk. We bought 4 Doogee S60 rugged smartphones last year from this company. We received the phones in November 2017. On April 23rd my phone stopped recognizing the SIM card. I tested my SIM in my wife's phone and her's in mine. The problem was my phone. I opened a service ticket with Banggood and they wanted me to send the phone back for service if it was a warranty issue. I also contacted Doogee directly and they said the SIM slots seem to be broken and to send the phone back to the seller.
I tried to send the phone back on 5/14/18, but the US Postal Service says they cannot send electronics to China thru the mail due to import restrictions. I contacted Banggood with this information and Kay, (my customer service rep) told me to find a repair shop here in the states and send them a receipt, but they'll only reimburse me up to $40, or maybe it was they WON'T reimburse me if it's over $40. They also said that once the phone is opened, my warranty is void. I sent Doogee this information as well, but I have yet to hear back from them.
I enjoyed the phone immensely while I had it. I'm very frustrated that I can't use it as a phone anymore and it's basically a rugged mini tablet for me now. I'm even more annoyed that Doogee doesn't have any customer service in the U.S. So I'm just warning you, BUYER BEWARE.
Dear Customer,
Sorry for the inconvenience caused to you.
About your problem, could you please send us the order number and your e-mail address? So that we could confirm the problem and arrange to contact you again as soon as possible.
Best regards,
Banggood Team
I ordered a Digoo DG-TH8805 weather station clock and they sent me a piece of metal junk, they even tried to say it wasnt from them, when it says on the label weather station, i opened a case with them on paypal, and i won, do not buy from banggood as they will try and rip you off.
Dear Justin P.,
Thanks for your feedback.
Here are policy on our website.
3 days product guarantee
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3. If approved, we will refund or resend the item, you may also be asked to return the product.
You can click here to know more: https://www.banggood.com/Banggood-guarantees_hl103_at587
If we send the wrong product to you, we will give you a reasonable explanation. However, we will ask some picture of the product.
Hope your understanding.
Beat regards,
Banggood Team
Poor customer service, I received an order with incomplete quantity - no way to get another shipment or the refund. I've got proposed points or partial refund. Are you serious? Also, if you ask yourself why they have so high ratings on all items, they simply discard negative reviews! This is really smart... bye bye Bang Bad!
Dear Francesco G.,
Thanks for your feedback.
In general, we will strictly follow the rules of the website to process orders.
3 days product guarantee
Did your item arrive damaged, different or not working? If so you are protected and can make a claim, the procedure is outlined below.
1. Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or replacement.
2. We will review the claim and contact you if we need more information.
3. If approved, we will refund or resend the item, you may also be asked to return the product.
You can click here to know more: https://www.banggood.com/Banggood-guarantees_hl103_at587
If our customer service handles irregularities, you can contact us for reprocessing.
Best regards,
Banggood Team
After spending time trying to find banggoods customer service all i got was a reply wanting me to make a youtube video showing a flashlight NOT working. They also wanted a lot of other information. They do everything they can to stop answering a customer service problem. I will never buy from them again!
Dear Ron N.,
Thanks for your contacting.
Here are some policy on our website.
Product warranty claims
If one or more of the products you received shows quality issues within the warranty period, you can return it to receive a form of compensation. Some products have different policies or requirements associated with them.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2. We will contact you for more information or give you a response within 48 hours;
3. If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
Please click to know the detail：https://www.banggood.com/Banggood-guarantees_hl103_at588
We request photos, in order to provide you with the most reasonable solution. Hope your understanding.
Best Regards!
Banggood Team
I have order and pay for a dishwasher filter. Months after payment was made I have not recueved neither get communication from Banggood.
Dear Vonnie V.,
Thanks for your feedback.
Here are some policy on our website.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
Please click to know the detail: https://www.banggood.com/Search_hl70_at321
Or if you still can not receive your parcel. Would you mind provide your order number here?
Hope your understnding.
Best Regards!
Banggood Team
I was disappointed that the shirt was unsuitable because of size issues but Cherry did her best to resolve. Cherry was very helpful and is worth more than the 3 stars but would still have liked to have had a shirt that fit however :o(
I've ordered 4 times and I've had 3 successful experiences and 1 they fixed ASAP.
The one order never arrived, but, when I emailed Banggood they immediately responded and rectified the issue, quickly.
And I have really been pleased with everything I've ordered. A bike light, magnets, a really nice coat (perfect fit too), and some really cool keychain knives.
I will easily order again from Banggood.
Dos estrellas solo por la demora de 5 meses lo demas todo excelente ya se que al final el producto llega pero es mucho tiempo solamente si volveria a comprar!
Dear Fiaama E.,
Thanks for your understanding.
Here are some policy on our website.
Shipping time:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
We will strive to improve the speed of transportation and provide better services to our customers.
Hope your understnding.
Best Regards!
Banggood Team
The shoes that I bought online ended being COMPLETELY different from the shoes I received in the mail. Firstly, the shoes were folded in a paper envelope, which immediately showed the horrible quality of the material; the envelope was so thin that I was shocked to see actual shoes inside, as I assumed it was simply paper mail. Secondly, the shoes themselves were, again, of the worst quality. They were advertised as if they were made of great material such as leather, but ended up being completely different in person. It was of a thin, flimsy, nylon material and I was almost afraid that I would destroy them simply by holding them. I paid $50.00 for these, but I could have easily made them myself using materials from the dollar store, which I'm now wishing I had done instead. I could not return them as I could not find a way/get into contact with anyone, and I advise nobody to shop from here again.
Dear Mohammad A.,
Thanks for your feedback.
Here are some policy on our website.
Received the wrong item
You can:
1) Exchange it for the new correct item;
OR
2) Return it for a full refund.
Please contact our customer service and send us the details about the wrong item within 3 days after delivery. We will resend the correct item for free or refund you the full price.
Note: All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
You can contact us by this link:
https://www.banggood.com/Contact-Us_hi111
Hope your understnding.
Best Regards!
Banggood Team
I have bought an Ulefone Mix mobile phone end of last year to give as a gift to my girlfriend, Order Number: *******, but the phone only lasted a week and stopped charging. There was a faulty on the battery.
Then I returned the item on begin of January 2018 and it was received by Banggood on 5th February 2018 and until now I haven't received the phone repaired or a refund. The phone was like new, pristine condition because it was barely used.
After one month they asked for U$11,00 to cover shipping costs but never send the phone after that.
Now, after three months they offered to send an old repaired phone to replace my phone that is been repaired because they never heard back from the manufacturer.
I have bought few phones on Banggood before and they were all delivered as promised but never had to return any. I don't know if it is their faulty or Ulefone faultys but I am a good customer and was about to buy the new Xiaomi Redmi Note 5 from them but changed my mind now.
I am really disappointed with Banggood as I am good customer and have spent a lot of money in their company and when I needed to return an item it has been a horrible experience.
Dear Max H.,
Thank you for getting in touch with Banggood and we are very sorry for this inconvenient situation.
Here are some policy in our website.
Faulty within one month
If the phone appears to be defective within one month from its delivery date and the cause is related to its manufacturing process, we can arrange a repair or a replacement in case the item can not be repaired.
Please return the product and we will arrange a replacement or repair after receiving it and confirming that the issue is caused by defective materials, components or workmanship.
We will not cover the return shipping fees.
We can offer you other forms of compensation in case the problem can be solved in other ways, as by upgrading the software or the version of the system.
The scope of this warranty excludes all damages caused by artificial factors, like dis-assembly, misuse, drops, falls, water, unofficial firmwares, software modifications or similar causes both for phones and their accessories
Please click to know the detail：https://www.banggood.com/Banggood-Warranty_hl103_at529
Our customer service team is in accordance with the above principles, if different, you can continue to contact us.
Hope your understnding.
Best Regards!
Banggood Team
Banggood is a Cheat. They never listen to their customers complaints inspite many reminders. I am saying by the horrible experience. They gave me tariff insurance but never refunded the customs duties on my parcel. I ended up paying double the cost of the item than AliExpress. Mr Silva from customer service kept repeating in all emails that he cannot refund my money except INR 100. Shame on you Banggood. You should close down than cheat people by lies. Guys just share your experiences and lets make people aware of such websites. Order No ******* dated 10 Apr 18
Dear Sidharth G.,
Thanks for your feedback.
The order 46472868 have been successful delivered.
Here are some policy in our website.
Tariff insurance
Function:
If the Customs Agency imposes import duties on an order covered by tariff insurance, you will receive full reimbursement of the duties or of your order.
Please send us all the documents you received from your local Customs agency in order to provide you with an invoice or other documents.
Orders with tariff insurance:
If the Customs Agency imposes import duties on an order covered by the tariff insurance, you will receive a refund of any duties you paid.
If the Customs Agency destroys, detains, or returns an order covered by tariff insurance, you will receive a full refund of your order.
Please click to know the detail：https://www.banggood.com/Search_hl69_at650
Our customer service team is in accordance with the above principles, if different, you can continue to contact us.
Hope your understnding.
Best Regards!
Banggood Team
Y'all must go on like to throw BBB and show recipt and they will help its its a scam site they will show it dwn. Don't stop here stop waiting 3 and 2 months wait 3 weeks put in a fraud claim with your bank. Then go file a report to get them on scam alert asap.no sense of putting in an a complaint if your not gonna follow always threw they know you wont. I did it over 7.99 and they found the company to be a scam and shut it dwn
Dear desired p.,
Thanks for your contacting.
Is your order did not receive?
If yes, here are some policy on our website. Maybe it can help you something.
Below are some suggestions:
- Check the status of your order;
- If it can be tracked, calculate the number of business days between its shipment date and the current day. Business days refer to the period of time between Monday and Friday and do not include national holidays or weekends;
- Use the delivery times chart to verify the estimated delivery time of the shipping method you selected;
- If its estimated delivery time has not passed yet, please wait for some other days. If you have not received your parcel during this period of time, you can confirm that the shipping address is correct;
If there are no problems with your address, the delivery of your order may have been delayed by slow Customs, logistics or postal clearance procedures.
If you require any further assistance or if your order is nowhere to be found, please do not hesitate to contact us and we will arrange a refund or a reshipment.
Or if it still can not solve you problem. Please click to know more detail：https://www.banggood.com/Shipped-orders_hl70_at482
Hope your understnding.
Best Regards!
Banggood Team
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tom L.,
Thank you for your contacting. We are sorry for the inconvenience caused to you.
Here are some policy on our website.
Return unsatisfactory products
If you are not satisfied with your purchase, you can return a product within 3 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
If you want to know more detail, please click here: https://www.banggood.com/Banggood-Warranty_hl103_at528
Thank you for your understanding.
Best regards,
Banggood Team