BanggoodReviews 3,246

Purchased bearing assembly, Product ID#*******, Received order but missing 1/2 of the contents that were supposed to be in the package. The Banggood system charged me 2 times. No help with customer service. Loss of 2 X $36. No recourse. Loss of $75. My suggestion is to never purchase anything from Banggood. I should have known, the website is also deficient and that is the tip off. When order is placed, they do not include the order number, cannot go back to customer service without much research. They ask for photo's to be included, but they don't do anything for you once everything is provided to them. There is many more responsible retailers out there, look somewhere else.

First, one should be suspicious when reviews for all products are basically 4 stars and up... that just never happens unless something is being done behind the scenes... The policy allows them to close accounts if they believe it would cost them our their partners money, so they can delete any unfavorable review...

I order 7 relatively inexpensive items. I was not expecting much, and had ordered these items partly for my kids and partly to see what sort of products they are actually selling. (items: walkie talkies, solar bulding kits, microscope, 3d puzzle)

The products were all of low quality and they took anywhere from 3 weeks to 2 months to receive. Once item I have yet to receive approaching 2.5 months. I wrote and have gotten no reply (1 week ago).

2 products arrived in crushed, flimsy boxes, one of them was damaged. I will not bother trying for a replacement as the item is so cheaply made it is not worth the effort.

I do have a colleague who has ordered more expensive items in the past (Drones) and he is happy with it... I would be careful with what you do order. You know what they say, if it is too good to be true...

I ordered two Hakko soldering iron elements Product ID: ******* order number ******* and I received fake Chinese counterfeit knockoffs. The pictures on their website are for the real part, but these are "HAKD" brand and the temp sensor resistance reading is 34 ohms while HAKKO spec is 43-58 ohms, so they don't even work. All that Banggood's useless customer service does is keep stalling while asking for more pictures and video. I have been a customer for a long time and was planning on buying a lot of their electronics kits, but now will never purchase there again.

Ordered 2 packages. One shows up in a garbage bag and the products damaged. The other one says parcel delivered successfully but nothing shows up. I go to the post office to ask about it and the tracking number is not the proper tracking number so they cant look it up... i email bang good again and they send me this email..."

"If there is no your parcel, please ask claims from post office, we are sorry we cannot deal with this problem, thanks a lot.

Best regards,

Tiko"

Mind you i did pay extra for shipping insurance that covers damaged and lost items. Save yourself the trouble and buy elsewhere.

I'm writing this honestly, buying from banggood is just like lottery. May be good or $#*!.
Hi, I order a mobile leagoo T5, its working fine. Again I ordered same model for my friend. Its dead within a week, not charging complaint. I contacted warranty team of banggood. They asks to service in local and I tried it in local, but unable to service. Then again i contacted for parts, warranty team said to get it from aliexpress. I ordered charging board, even after its not charging. Again contacted warranty team, they said to courier it. As per their instruction only i couriered, but they refused to receive the parcel. Waiting for long time. Whenever i contact warranty, they send default copy paste reply.

http://www.dtdc.in/tracking/tracking_results.asp

TRACKING ID: N*******

Order ID *******

If there could be a lesser rating I would use that.
Two months ago I purchased a bathroom faucet. I expected it to take some time to get here because of the international shipping. When the item (faucet) arrived it was missing the hoses, and these were specialized hoses that actually plugged deep into the underside of the faucet. No no hardware or plumbing store has these items. After writing and showing photos of whats on their website telling them that was missing they kept wanting me to make a video of my issue. ( what the F#@$K) Finally after corresponding back and forth several times I got someone who responded to my issue and they were going to send another unit.
After another month of waiting the unit came yesterday and it also was missing the specialized hoses. I very kindly wrote customer service, sending pictures of the issue and explaining to them that I have two new faucets but no hose with the specialized fitting and along with a picture from the website of the missing part. I simply asked if I could purchase the hoses because I don't see them on their webpage. I was told that their policy was for me to make a video of the problem. I have spent way too much time with this Chinese company so I plan to drop the whole thing and trash the faucets. I believe the video policy is a ploy to reduce the work of customer service because most people don't have time to construct a video and honestly I believe if I actually made one they would tell me that I did not do it correctly.
So buyer beware if you have an issue and have to deal with customer service.

I ordered a pair of boots, taking note of the instruction to order a size larger if there was any doubt. They were attractive, came promptly, but were too large. I contacted Banggood who asked me to send pics of the boots, which I did. I reiterated that they were too large all over, and didn't think that another smaller pair would fit either, because the last was a different shape to my foot. They then asked me to take a pic of my foot standing on a tape, to ascertain size. Difficult, but I did - and it came out the same size as their chart. So I asked to return the boots for a refund.
I sent them to the address which was on the email, but they were returned to me undelivered. I emailed to ask what I should do, and Silvia reiterated that they hadn't received them Now I have boots which don't fit as well as paying air postage to China. They offered no solution, and I cannot think of one.

Dear Banggood

I responded to your reply to another one of my reviews on another site. Just like here, you are lying about returning the merchandise, because you will not give me back my money for YOUR screw up. So please quit trying to make yourself look better, when we all know that you are the worst of the worst. I don't want anything from you but my money, you pay for the shipping, and keep your points because your merchandise is so substandard I won't be purchasing anything else.

Worst Company I have ever dealt with, their sheer bloody arrogance is mind-blowing.
Ordered a product and they sent me something different...
And That Was Somehow MY FAULT...
I had to send them pictures of every angle, pictures of the packaging, a video of the packaging a video of me holding the product with a date stamp...
THEN IT WAS MY RESPONSIBILITY TO RETURN IT TO THEM AT MY COST...
Just not worth the time and effort, and PAYPAL didn't help one little bit either...

I know this may be lengthy but I will give just a heads up for others who are looking to order through Banggood. To make the story short, I recently made a purchase with Southeast Asia Direct Mail with my parcel totaling 70USD. Im located in the Philippines so shipping would only take 2-9 days. First off, I waited several days for them to give me a tracking number and then several more days for me to receive an update confirming that it has reached the country. I then got a notification from customs saying it has been withheld because of missing paperwork. I emailed them asking what this 'missing paperwork' was all about and they replied saying that the declared value statement of my parcel was only 20USD. The fees at customs is incremental per day therefore I had to pay an extra 28USD at customs because Banggood took very slow to respond to customs request asking for a proof of payment to determine the true shipment value. Banggood then emailed me back acknowledging their mistake of not sending the correct declared value. BUT they still chose not to take liability of their mistake and won't refund me. Now as a customer, how is this my fault? I have never had to pay for customs in the past from previous purchases. As a customer, it should be the sellers responsibility to hold themselves liable for sending out THE WRONG INVOICE. Overall, their customer service is, excuse my language, a piece of $#*! and should be the one to take responsibility for their mistake. Note to all buyers from Banggood, please look for alternatives to buy your products because ONE SMALL issue will lead to A LOT of problems down the road because of their horrible customer service AND their extremely SLOW shipping. Money hungry company.