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Banggood Reviews Summary
Banggood has a rating of 2.3 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 773rd among Electronics sites.
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I had booked 2 orders and paid for my shoes.The response from your customer service was VERY POOR with in correct info. I received my parcel over the stipulated time.The third parcel/order after a month they tell me no stock and they will return /refund the money. I swear never ever again to deal with BANGGOOD as its very unprofessional aND MISLEADING ITS CUSTOMERS
RUSSELL IAN DUARTE
I have tried for a month to exchange or get a refund for 3 articles of clothing that were not sized right. They use the threat of expensive return fees to discourage me. That was NOT what their return policy claimed. BEWARE! If you get what you order - lucky you!
Dear Loisuelberg D.,
Thanks for your comment and we sorry for this inconvenience caused.
Here's the return policy: https://www.banggood.com/Banggood-Warranty_hl103_at533 We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first. If you not sure the size before you purchase, please contact us and we will recommend you the most suitable size. Besides, if you still unsolved this case, please leave us the order number here and we will contact you!
Hope for your understanding.
Best regards,
Banggood Team
Never buy any products from www.banggood.com they are fraud company, their products are very bad in quality, delivery items are very bad and you need to pay extra from your pocket when you get this delivery. Replacement and Warranty service is even bad then the products. I suggest people not to buy any products from this company and you will lose your money. Thanks.
Dear Vinesh N.,
Thanks for your comment.
Fristly, Banggood is the formal and legal company.We have been committed to providing better products and better quality of service to our customers. If you have any questions or suggestions about our products, you can contact us anytime: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
What's more, we won't charge you anymore when it has been shipped. About the tax customs, We can not guarantee or predict the value of the customs duties you may have to pay to receive your order. Please contact your local post office or Customs agency or visit their official help centers to enquire about the customs regulations and tariffs of your country.
About the warranty, we always strived to resolve the problems as soon as possible to satisfy our customers ultimately.
Best Regards!
Banggood Team
Very bad experience I ordered some item but not delivered even if paid... very bad service... its China made webiste
Dear Deepak S.,
Thanks for contacting us.
About the delivery, the expected delivery time depends on the shipping method you chose. You can refer to it:
https://www.banggood.com/Search_hl70_at321.If it is still within the expected date, please kindly wait for it. If you don't receive your order exceed the expected delivery date, could you offer us your order number to https://www.banggood.com/Contact-Us_hi111 so we could help you? Any further questions or assistance, please feel free to contact us. We will do our best to help you.
Best Regards!
Banggood Team
If you have any trouble with what you purchase, customer service will not be of any help to you. Better off paying a couple dollars more at a reputable merchant.
Dear b c.,
Our customer service always strive to solve any problem and provide the reasonable solution for our customers. If there is any quality problem, please kindly contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
Placed an order 1 month ago and it's still not here. Plus they do NOT answer my inquiries.
WORST.
WORST customer service. I should have read the reviews before ordering.
Dear Liliane O.,
Thanks for contacting us.
About the delivery, the expected delivery time depends on the shipping method you chose. You can refer to it: https://www.banggood.com/Search_hl70_at321
Could you offer us your order number to https://www.banggood.com/Contact-Us_hi111 so we could help you? Any further questions or assistance, please feel free to contact us. We will do our best to help you.
Banggood Team
Magaza aldıgım ürünü 3 kz göndermesine ragmen hala yanlış ürünü gönderiyor müsteri temsilcisi 20 tl iade teklif ediyor kesilikle iade işlemleri başarısız ve haksız
Dear Harun A.,
Could you offer us your order number to https://www.banggood.com/Contact-Us_hi111 so we could help you? Any further questions or assistance, please feel free to contact us. We will do our best to help you.
Banggood Team
Hızlı gönderim ve müsteri destegi geri dönüşü başarılı ürün magaza resimlerine uymuyordu tekrar gönderdiler başarılı site
After 2 days in use the remote startied to funcion wrong the scroll up button when pressed put my tv on menu display on pressing the scrol down button to take the tv menu display of so now i have to use a keyboard informed bangood they said send us a video as i do not have a video recorder tried to explain the problem i give up with them it took 5 weeks to get tv box
Dear kenneth w.,
We are so sorry that you are not satisfied with our service.
As you may know, we will provide the reasonable solution for you if you send us the picture/vedio to show the issue clearly. We just want to solve your problem asap. Could you kindly cooperate with our work? Thanks for your kindly understanding and cooperation.
Best Regards!
Banggood Team
This is the third time I buy a 3d printer in the Spanish warehouses, and they say they can not ship because it is out of stock, when I ask for the refund and the gearbest cancels the order, hours later that printer will be available again!
Nobody explains the problem, the printer is in stock, they just do not want to send it, I just want to be told the truth, but no, they prefer to go around the customer as usual, I talked to several employees of the gearbest for tickets, and everyone said even, no one tells me why not to send the printers!
Now I understand why so many people talk badly about the gearbest!
And do not tell me that the gearbest has an excellent reviews, LOLOL, because
THEY PAY SOME CUSTOMERS TO DO 5 STAR REVIEWS.
MANY REVIEWS THAT ARE ON REVIEW SITES ARE FALSE!
I have proof of that.
ENOUGH!
I ordered a watch from Banggodd. It looked impressive on website with bazel less design. Once I received the order, the watch had thick bazels on the sides and very small screen compared to what was shown in the picture. So I send the images to Banggood and complained. To my surprise, Banggood replied to us it looks the same. Have a nice day.
Wow! After repeatedly telling them how the images displayed were misleading and seller is fooling people in buying with worthless watch... Banggod customer service rep stuck to her theory that its the same watch as displayed. Even a request to escalate the matter and connecting me to someone senior in CS department was declined.
Dear Indrajeet K.,
Thank you for choosing Banggood and sorry for your any inconvenience came up with the product.
First I recommend you to check again the product page to detect any discrepancies between the information displayed there and the item you received. If the product you received doesn’t match its description or pictures, please do not hesitate to contact us: http://www.banggood.com/Contact-Us_hi111.
We would highly appreciate if you could send us all the information listed here below:
1. Some photos of the shipping label, which can be found on the external side of the package;
2.The SKU number of the products you received. You can find this information on the label placed on the item itself;
3. Some photos or video to show the entity of the problem;
4.The order number and the product ID.
Hoping your kindly understanding, we wish you have a nice day.
Banggood Team
Buying from Banggoods is a gamble... I bought a shoe it was a horrible shoe... I wanted to return... guess what I have to ship it back to CHINA and they do not refund full money. Do not buy from CHINA.
Dear Rajesh S.，
We have listed all the details about item sizes on the related product pages.And the item may be a 3cm/1.5 inch size inaccuracy due to hand measurements.If you find that the item size as ordered but does not fit, you will be responsible for all shipping fees incurred. Due to hygiene reasons,, earrings lingerie, underwear, swimwear can not be returned.
We will arrange for you immediately and send you the return address. Please don't worry. Or you change your mind, please also let us know. Thank you so much for your understanding and cooperation. I am looking forward to hearing from you soon.
Anyway, have a nice day ！
Best Regards,
Banggood Team
The worst customer experience I have ever had. I placed an order that was never delivered but DHL claims they delivered it, but no one came to my house that day. I paid for the insurance and the expedited shipping but none of that seems to matter to banggood. I have contacted customer service dozens of times and not once has anyone there been helpful or understanding. This will definitely be the last time I ever shop at such an unprofessional and poorly run establishment. Buyers be ware. BBB rating F.
Dear Brad W., We always strive to slove any problem asap and provide our customer a reasonable solution, Could you offer us your order number to https://www.banggood.com/Contact-Us_hi111 so we could help you? Any further questions or assistance, please feel free to contact us. We will do our best to help you.
Banggood Team
I bought two phones from Banggood on two different occasions. Both became faulty within a week of use. One was replaced ok (still had to wait months and pay for the postage to return it though!), the other one was replaced with a used phone. This has since failed after a couple of months. They refuse to replace it as they have only a 1 months warranty policy! My opinion? Don't bother buying from them for the sake of saving a few quid! Total charlatans!
Dear A W.,
Thanks for your comment.
We are so sorry that you are not satisfied with our service.
About the warranty policy, you could learn more details by this link: https://www.banggood.com/help_center. As far as this issue concerned, could you kindly negotiate with our customer service, we will try our best to provide the reasonable solution for you.
For any further information or assistance please contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
Ordered a shirt. Received the shirt in the wrong color and size. Want to return it, but have to jump through too many hoops to do that. On what site do you ever have to take a picture or a video of the product to return it? There was no return label in the package. I refuse to do all that this company requires for an exchange, therefore, I'm just going to absorb the $21.00 loss, give the shirt away, and NEVER deal with this company again.
Dear Ann K.，
Thanks for your comment.
If you indeed received the wrong item, could you kindly send us the picture/vedio to show such issue? Once we confirm, we will provide the reasonable solution for you. As you may know, we always strived to solve to solve your problem asap. For any further information or assistance please contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
There was a 10% discount on first purchase through App, How Can i avail this because this discount is not reflecting at the time of checkout.
The tool is as good as the others I bought. Bang good is a serious company. I recommend everyone to buy from them.
Dear Franco D.,
Thanks for buying our product and hope you will enjoy having our product! For any further information or assistance please contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
I ordered a pair of boots in November 2017. On December 18,2017 I checked the tracking number for my order, only to find the delivery address was incorrect. I contacted the company explaining this. I was told by Katie that they were very sorry and had cancelled my order and I would receive a refund within 5-7 business days. I was also told that I had to place a new order which I did on December 19... and so it began.
In mid January 2018 I emailed customer service as I had not received the refund for my initial order placed in November 2017. At this time I was informed that my initial order HAD NOT been cancelled and I would have to wait until I received it, then return it for my refund.
I received a package from them containing my boots on January 15,2018... according to the shipping information it was the initial order placed in November. As of today, I still have not received the second order although I have been charged for it. I have sent over 14 emails explaining this.
I would not have placed the second order if I had not been told the previous order had been cancelled and refunded. I was given wrong information from the company and yet they take no responsibility for it.
I still have not received the second order nor have I been refunded.
I WILL NEVER ORDER FROMBTHIS COMPANY AGAIN SND WILL ADVISE OTHERS TO DO THE SAME.
Dear Win W.,
We always strived to provide the reasonable solution for our customer asap. We promise we won't cheat our customer. For any further information or assistance please contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
They just don't respond, period. I have $159.00 worth of clothes I can't use and these people DO NOT RESPOND. The clothes are cute but you better hope they fit!
Dear Lori P.,
Thanks for your comment.
Would you like to send an email to http://www.banggood.com/Contact-Us_hi111
The email should include:
1.the order number and the product ID
2. Picture/vedio showing the issue
We will reply your email within 48 hours once we receive it.
Best Regards!
Banggood Team
Read through the lines. "Yes, we give lip service that we provide great service, but we don't really." This is the site I have tried. Unless you provide the photos, utube video, number etc. your form will not go through. Emails are fixed so you can't respond. This doesn't sound like good customer support to me.
Dear Barbara H.,
Thanks for your comment.
We always strived to resolve the problems as soon as possible to satisfy our customers ultimately.We sincerely hope that you could cooperate with our work, so that we can provde the reasonable solution for you asap. As you may know, we are unbale to judge it without the picture/ vedio. Hope your kindly understanding.
For any further information or assistance please contact us at any time: http://www.banggood.com/Contact-Us_hi111, we will do our best to assist you.
Best Regards!
Banggood Team
Banggoods policy to return anything, is to get you to take a picture of the tags, and the problem. You also have to fill out a form with the order number (only provided in email). Then you have to upload a video of the problem to utube, then maybe you can submit your claim! There is no phone support, no live chat for returns, although all these thing are available for sales! Their product is cheap, just don't think you can return it when it doesn't fit.
I purchased several items between Dec 13 - Dec 20,2017. I did Seven orders in total and only 3 have arrived PAST the ETA provided by the worst customer service representative they have there named Tiko. I literally have about 30 emails going and forth with Tiko requesting refunds on the orders that have not showed up and he keeps avoiding the issue and telling me to keep waiting. One of the orders was returned to sender, never even left Hong Kong and they were clearly able to see that yet he requested that i go to my local post office and request a letter saying that they refused the delivery and they had to RTS which makes absolutely no sence since the package never even went overseas. Their policy on their website clearly states that the following:
The time for your item(s) to travel from our warehouse to your destination.
All items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your item(s) beyond this time.
In my case it has been 75 days counting today, 54 business day. I was adv by Tiko himself that if i did not receive the items by the 50th business day i could request the refunds or reship, but when i request either they tell me to keep waiting. Also the tracking number they give provide vary vauge information, from what i was able to tell from them they are in Mexico somewhere and havent had any movement since 2 weeks ago.
Stay away from this company, better off going with eBay, at least if you have any problems with them they give you youre money back without having to go back and forth 30 times with them.
Dear Luis R.,
We sincerely apologize that you are not satisfied with our service.
As you may know, sometimes the tracking information will not be updated when it arrives in your country. However, it doesn't have any effect on the transit, Hope your kindly understanding. About the shipping time, please rest sure that none of us wants such situation to happen. We also feel sorry about such situation. We know that it does not make up for anything and your feeling about waiting. Could you kimdly wait for it? If you can not receive your parcel, we will provide the reasonable solution for you immediately.
Best Regards!
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear RUSSELL D.,
So sorry for the inconvenience caused.
Could you kindly offer your order number? So we could check for you.
Best Regards!
Banggood Team