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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Bought a smartphone. I'm disabled and caring for my husband that is also disabled. Money is tight. So I got duty insurance and shipping insurance. I couldn't afford for my package to get lost or pay duty. I ended up being off sick from a MRSA infection and needing gravity fed IVs. I was homebound and excitedly awaited my delivery. Until it didn't happen...
So I contacted customer service and they told me that there was nothing they would do to help. I pointed out that I had shipping insurance and it didn't matter.
I set up a dispute in PayPal. I don't know why they agreed with them but I am now out of a phone.
PayPal gave me a satisfaction credit. But I couldn't let other people buy there. So I went on social media. They deleted my bad review off of their comments section. The company has committed fraud with offering shipping insurance that they will not honor. Learn from me. I have lost trust of buying stuff online :(
BangGood.Com is a scam.
They will not refund for faulty products.
Customer service will take weeks of one line response and Im still waiting on a solution.
I bought a phone from banggood.com, I contacted them the moment I received it because it will not charge.
Their first solution was they would refund me 14 to get in fixed in a local repair shop.
I refused and now they will not give me a answer in over two weeks now.
They will try and wait you out so you will give up and leave them your money.
Dear Stephen S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Support is responsive. Sending marriage The store returns an honest part of the media. All you need is to shoot your unpacking
Thank you banggood for the good service.
First, I didn't received a complete package for my order but they replace it very quickly. I never had big problem with this web site. They always solved when there is small ones.
Do not buy from this site, sizes despite a size chart bear no relationship to the garment supplied. The product is bad but the service and after sales is even worse. What ever the answer they give to this comment, like for Will S, do not believe it. They will not even supply a return address, they make derisory partial refund offers of less than 50% of the purchase price. I can guarantee what ever is written after this post by Bangood is a lie unless they admit the whole debacle - they won't. I am not sure that I have ever seen reviews this bad.
Dear Rob A,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty pocily, we have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Over half of what I have purchased has been useless. The other half I end up getting refunds for as it is on perpetual backorder.
Save yourself the frustration and buy elsewhere
Dear Kelley S,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
I ordered a large shirt. It said large on the shirt. But it was really a small. And then it became impossible to return it. It had to be returned to China and I had to pay the postage.
Dear Will S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry to hear that the item you bought was failed to fit you. According to our warranty policy, if you received the wrong size, you can: exchange it for the new correct item or return it for a full refund.
Please contact our customer service and send us the details about the wrong item within 3 days after delivery. We will resend the correct item for free or refund you the full price. All returned items must be in brand-new condition, unused, unwashed and with original tags and packaging.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I purchased a dozen items, they were inexpensiveness and looked awesome.
The six that were firearm attachments not one fit or worked.
The cute fingernail clippers would not clip fingernails!
Dear Chuck A,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I will not buy shoes online again. I will not purchase anything from Banggood again. I should have looked at the reviews. I was not home when they arrived. When I wore them the first time, they caused much pain and I knew I could not continue to wear them. Then I checked the return policy. "Three days"! That time had passed when I opened the package. I could pay to return them, but why waste my money. I will give them to a thrift store and get tax credit for my $31.15. V. Sullivan
Dear Virginia S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our warranty policy, if the item arrived broken, damaged or with defects, please contact us within 7 days from the delivery date and then follow the instructions shown in our 7 Days Product Guarantee. If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 14 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Great source of chinese electronics, but...
Banggood censors bad reviews and only posts good reviews. So you never know if a device you buy is pretty good or utter crap!
Dear Denknar M,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
The company's review system does not allow me to choose less than 2 stars. The company deserves only half star. The product has Poor quality. The supercapacitors I bought and received lose electric charge and the voltage dropped within 1 minute after charge. The solar panel I received did not charge capacitors. The seller has Poor customer service. Even worse, after I entered a poor product review on their website, the site responded that my review will be "moderated", and I could not enter another review for other products I bought. I will never buy from this company again.
Dear JOHN C,
Thank you for contacting us and sorry for any inconvenience caused.
First, we are glad to inform you that Banggood welcome any of your suggestions, now and in the future. And about the review, every customers only have one chance for comment for each product in the order.
And if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I received a DOA item. It is a 1/16 scale RC tank. The box is huge. They won't pay for shipping it back to them. I have been trying to get them to take the tank back for 2 weeks. They just keep saying they can only pay partial of the postage. It clearly states on their website banggood is responsible for shipping on DOA items. They won't take my item back. I'm stuck with a broken item. I also think they buy those reviews. Horrible exprience, horrible customer service. Beyond Horrible
Dear Chang G,
Thank you for contacting us and sorry for any inconvenience caused.
If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us. Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40. To get more details, you can refer to the link: https://www.banggood.com/Return-policy_hl103_at528
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Missing information about shipment and when you will miss your shipment the will ask for refund they will deduct fees
Dear Nidal T,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
This platform is the worse place i have ever come across. Bought a drone and came defective. After thousands of emails they decided to give me a full refund after sending the unit back to china at their expense. I did exactly that and after three months the parcel is coming back as it has been sitted in Chinese customs for all this time and not being claimed by anyone. This platform desrves to be sued and banned from the whole EU, they are just scammers pure and simple.
Dear Pete G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry for the shipping delay. About the return, please kindly note that you are also liable for any import duties or taxes incurred during the return process. Sometimes the parcel will be a little delay due to the customs checking. Please do not worry.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Spent $130+ dollars on a kit. The kit came without instructions, missing parts, and some of the parts were the wrong size (presumably for a different product). I contacted them and asked that they send the missing parts and the instructions. They offered a discount of about 10% but there was no way in which I could have gotten the product I bought to work. As in, no way to get the parts individually. I followed up explaining as much and they never responded again. Basically, they robbed me of the cost.
Dear Matthew M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
The product shipped has been scratched and crushed already in the factory. I am waiting after a negotiation to send the helmet in good cond
Dear Francisco S,
Thanks for your order and we are sorry for the inconvenienced.
According to our warranty Policy, if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Sent defective item, and will not correct the problem. It is an $85usd laser, with defective switches and also short an important part of the equipment. Don't waste your time with this outfit!
Dear ray l,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I have ordered a package for 1.6K. The package is stuck at customs. Banggood has under-valued the items to get cheaper shipping rates and apparently to be "easier" to pass customs. The penalty because of Banggood I have to pay now is 3.5K, and these Chinese $#*!s does not respond to my plea for assistance or to amend their pricing mistake. DO NOT BUY FROM THEM. They are listed as a fraudulent company in South Africa. Not that the South African government is any better though.
Dear Franco G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We usually declare the real customs value of our products and for this reason, we can not confirm that this will be successful.
Please note if you are charged for customs fees or import duties, you would be responsible for paying them. For more information about the Banggood policy on taxes and tariffs, you can refer to this page of our Help Center: https://www.banggood.com/Search_hl69_at310
Your understanding on this matter would be highly appreciated.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I had ordered 4 no's Sonoff Touch and received the shipment with one less switch 3 No's. Took up this with Banggood team and they were kind enough to understand the issue and reshipped one switch. Banggood has an awesome customer support team and they are doing a great job in satisfying every customer by understanding the issue.
Special mention to Caroline Feng for her excellent support.
Keep up the good work
Last November I bought a cellphone in the website. I never received the cellphone. After several emails to costumer service, they agreed to make the refund once that I close the case in Paypal. I close the case in Paypal but they never refund the money. DONT BUY IN THIS WEB if you dont want to lose your money.
Dear Jaime H,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
But, in our system, if you opened a Paypal complaint about this order. According to our policy, we could refund or send the replacement only after you close the Paypal complaint, otherwise, we could not.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Jennifer C,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Shipping insurance offers premium protection and safety for your valuable item during shipping.We'll reship your package or fully refund you if it's reported lost or damaged. Insurance can be selected during the checkout process. The cost of insurance varies based on the value of the product. And if you have bought the shipping insurance, our customer service will arrange a refund or a reshipment of your order within 1 business day after confirming that your parcel did not arrive at your destination within its estimated delivery time.
And you are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.
We advise you to find out about the local regulations prior to ordering from us. Banggood can not give you advice or information about tax rates and customs charges in your country.
According to the tariff insurance policy {https :// www.banggood. Com/Search_hl69_at650}, the tariff insurance guarantees the 100% reimbursement of customs duties ( only include import duty/custom duty and VAT) in case your order is withheld by Customs or you have to pay high import taxes.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team