On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
Instant Feedback
We monitor reviews for authenticity
I too bought banggood sandals about 3-4 months ago. They took the money out if my bank account very quickly and I have never received my shoes.
The place where you reported the trouble of the purchased product,
Thank you for your quick reply.
It gave me a sense of security.
The speed of support can be a sense of security for Banggood.
I made an order (#*******) and I choose for shipping method the Priority Air Mail, which is the custom free method. However without any notice by Banggood they change the shipping method (without my permission). When I contacted with a customer support agent at their live chat, admitted that they change the shipping method without my permission because of a software bug in their site. However he/she ensured me that they are going to cover tax. The exact coversation follows:
"bebeki 03:39:53 pm
I understand if it below the order amount you will refund VAT & custom fees
Nancyy 03:40:07 pm
You are right "
Now they say that will pay only VAT and not the custom fees.
So they are not care about customer, they violate the law by changing without your permission one term of the transaction (the shipping method).
And they supposed to be one of the best chinese eshops.
JUST AVOID BANGGOOD.COM
Dear Nik A,
Thank you for contacting us.
First, we are sorry that we have changed the shipping method for your order without any information for you. And the priority direct mail you choosed is a kind of shipping way which will cover the customs tax, If you are taxed by your local customs, we will arrange your refund within 1 business day after receiving a copy of the receipt and documents the customs agency of your country has sent you. Which your customs send you.
The following fees are not included in the tariff:
Processing costs (customs handling fees, courier processing fees, administrative fees, etc.)
If you have any other suggestions or comments, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Beware all
I ordered 2 cellphone's and paid for them. They sent 1 phone and refuse to send the other phone. They asked me for a document from the post office and I provided that. Then they said it needed to be stamped. I did that they said sorry not our problem.
They are in my opinion not a company that is worth you losing $ to them. There are so many other companies you can deal with. I recommend one of them
Dear Darren M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Dear all
Beware from Banggood I am sharing my experience with you as follows.
I ordered many items ant the same day. But!
1st order I ordered an item and pay for it but it reached me wrong item and I lost more than 50$.
2nd order I ordered many items and I received 5 off them defected (broken, missing parts) that cost me more than 66$.
I contact BangGood regarding the items with pictures proves all my issues. The reply was 10$ refund! While I spend more than 120$+shipping.
Asked for returning the items and fully refund no answer back shame on you BangGood.
Be careful all from this cheap company and no quality management.
Best Regards
To all
Dear Ali A,
Thank you for choosing Banggood and sorry for any inconvenience caused.
First, if the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
And according to Banggood warranty policy, could you please send us some photos to show the detail of this issue, so that we could confirm this problem and find out the root cause more effectively.
1.The photos of shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received/the wrong product/the damage part of product
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Bought a hubsan zino drone for £230 from these couple of
Bought a drone from these couple of months ago. Lots of problems with it from the start. The manufacturer hubsan have told banggood to replace it for me but banggood don't want to know. Think long and hard about ordering from these thieves as you have no comeback at all.
Dear Scott E,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I've purchased from a number of these Chinese mega tech resellers in the past (e.g. Gear Best, Geek Buying, etc) without any problems, but in my experience Bang Good is at the bottom of the pile - definitely one to avoid.
If you do happen to gamble your money on these cowboys, whatever you do, don't take out their customs insurance. This is supposed to protect against being charged import duty - however, when you make a claim you will be met with a barrage of requests for documentation which you simply won't have. You'll never get your compensation.
Items advertised as being well stocked often miraculously go out of stock after you pay for your order - and the refund won't be as much as you paid in the first place!
Items are poorly packed and arrive in poor condition.
If you contact them then you will undoubtedly experience shockingly bad customer service too.
Read the other reviews on here before placing an order. You have been warned!
Dear Pete S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Banggood welcome any of your positive or negative comments, now and in the future.
You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.
We advise you to find out about the local regulations prior to ordering from us. Banggood can not give you advice or information about tax rates and customs charges in your country.
But if the Customs Agency imposes import duties on an order covered by tariff insurance, you will receive full reimbursement of the duties or of your order. We will arrange your refund within 1 business day after receiving a copy of the receipt and documents the customs agency of your country has sent you. You can refer to the link to get more details about the insurance: https://www.banggood.com/Insurances_hl69_at650
Please send us all the documents you received from your local Customs agency in order to provide you with an invoice or other documents.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Stay away from these theives, very bad.
Items ordered do not arrive.
Banggood don't bother replying to this review I'm not interested.
Dear Simon s,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Please be aware that Banggood is a criminal firm, headquartered in Dubai. Their only goal is to take your money, and they will succeed if you would deal with them. In my case, they sent me (from China to Canada) a wrong item after charging my card for $77. They sent it to me by FedEx though I paid for regular shipment and I did not ask for express delivery. The order was placed on June 6 and the wrong item, which I did not order and don't need, was delivered to me on the 19th (in two weeks by FedEx!). I was charged by FedEx extra $26 for delivery. It means I paid to both Banggood and FedEx but I received nothing for my money. Between June 24 and July 5, almost daily, I had correspondence with Banggood re: returning the wrong item or refunding. They said, "Customer need to responsible for paying the return shipping fees and if there are any customs duties when we receive the parcel, you will also be responsible for paying them." Returning the wrong item to China would cost me from $46 to $96. At the end of the day, (1) Banggood stole my money, (2) FedEx kindly agreed don't charge me for this delivery, and I lost $77. It is exclusively my fault because I did not read REAL reviews from REAL people who have dealt with Banggood. They are criminals.
Dear Sergei S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
You are also liable for any import duties or taxes incurred during the return process, if you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones. And the return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered clothing from Banggood. The first thing I ordered was OK. I placed a large order and all of the clothes were inaccurate in sizing and of VERY poor quality. I have been trying to return all of the clothes for a refund and cannot get a response with a way to return the clothes. I am now stuck with hundreds of dollars of clothing and nothing that is usable. My contact with them has been nothing but frustrating. STAY AWAY. They are a ripoff. If it seems too good to be true, it is.
Dear sarah d,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We will do our best to ensure that the products shipped to our customers are in their best condition. If your product turns out to be a defective or quality problem, please provide us with the following proofs:
1.The photos of the shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received
We will provide you the best solutions once we confirmed your case.
And about the size problem, we have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
You can click here to get more details about our clothes warranty policy: https://www.banggood.com/Search_hl103_at533
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Once I've shopped for portable vacuum cleaner by sale. Price was acceptable, item was shipped quickly, delivered via postomate (automatic postal box machine) service that was very convenient, but parcel was squized and damaged. Btw item in damaged box was in perfect condition. So, I've tried to switch on vacuum, but it doesn't. I've tried to charge item (it was), but after charging it still doesn't work. I've opened dispute and BangGood support replied me to provide them some photos and video of not-working product. After I sent them asked media, next day they said, they sent me new one vacuum cleaner for free. Now I'm waiting for parcel =)
Beware of Banggood! They will never admit that their carrier has lost the package. No matter the PDF document proof the carrier willingly shared. You can have an endless e-mail ping-pong with their robot "customer service", they blame "natural disasters" and "strikes" just not to refund or send replacement. Do yourself a favor and a choose another correct webshop instead.
Dear Adam C,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Please allow us to explain that shipping insurance offers premium protection and safety for your valuable item during shipping. If your order is with shipping insurance, we'll reship your package or fully refund you if it's reported lost or damaged.
You can click the link below to check more information about our "Shipping insurance": https://www.banggood.com/Search_hl69_at648
We take the security of your personal information very seriously. Therefore, if you have any questions about your parcel or our after-sale service, would you mind contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Salut la team. Bon après mon souci de mon uruav ur 85 HD dont juste la fc et la carte de la caddx turtle v2 on cramé tout le reste est nikel, canopi, vtx, frame moteur, camera donc j'ai contacté le service après vente vendredi est après quelques mail entre nous il mon proposé d'envoyer 30 euros( sachant que je n'avais plus l'étiquette d'expédition et pas non plus le moindre code barre car ce drone arrive dans son étui de protection c'est tout évidemment ils on revenu sur ma commande) pour obtenir un nouveau drone et de garder le premier pour le spear, donc je trouve que le deale est plutôt correct et sérieux la poire est coupé plus quand deux. Jeudi les carte du drone on brulé, et 5 jours après mon compte est validé avec un nouveau uruav ur 85 HD donc bravo banggood pour leur sérieux et service après vente. Pas sur que d'autre shop même en France aurait réagis de la même façon. Donc moralité faite tjrs une photos des étiquettes d'expédition et conserve une preuve de code barre ou référence si il y a ça dans la boîte. Voilà j'ai aussi des amis qui on eu des pti souci chez banggood et tout à était réglé rapidement.
Pour moi un grand bras bravo à banggood
Good prices and efficient support, fast and willing to help. Having one unique seller is better than having 1000 ones on the same website
SUPER KONTAKT Z OBSŁUGĄ. SZYBKA REAKCJA NA REKLAMACJE. Towar dotarł bardzo szybko. Niestety działał krótko, ale reklamacja załatwiła sprawę i jestem usatysfakcjonowany.
I found my T240 charger touch screen faulty, so contact their CS with online chat, they quick response and confirm will post me a new one for replacement. Thanks for their quick confirmation and warranty support.
I pre-ordered Bakeey H9 ECG+PPG Monitor HR Blood Pressure IP67 Sport Modes Charger Dock Smart Watch at 23th of November 2018 and supposed to ship at 19th of December 2018. However, it was deleyed without any notification. I received the the product on Feb 2019 and stopped working on May 2019 but only 3 months life time. Their products have only 7 days DOA product guarantee and no any warranties, which did not clearly claim in the product description. They refused to make a refund for their faulty products. Terrible! Avoid Banggood.
Dear Jack W,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry for the shipping delay. Please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays.
According to our warranty policy, Watch phones are covered by a six-months warranty, while their accessories like batteries, cables, and chargers are covered by a one-month one.
If the watch phone you purchased is faulty within 6 months from its delivery date, you can return it for a free repair.
Damages resulting from causes other than defects in materials and workmanship, including but not limited to accident, abuse, misuse, neglect, improper assembly, improper repair, improper maintenance, alteration, fluid invasion, modification or other abnormal, excessive or improper use will result in immediate loss of warranty.(banggood. Com/Re…cy_hl103_at745)
If your return request is approved, we will cover the entire costs resulting from repairing fees, handling fees and replacement charges. Please be informed that the motherboard and screen of your watch phone are not included in this free-repair policy.
If accessories like batteries, chargers or cables are found to be faulty within one month after the date of delivery, we will arrange a replacement or issue a refund once you have sent us some photos or videos proving the issue occurred with your purchase.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: banggood.com/Contact-Us_hi111
Mobile: m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
This is the 3rd and last item I am buying from Banggood the first one was a phone device that was completely different from the specs they posted it 2nd was a drill/driver which arrived in all smashed crumbled small box and the drill did not work even at the first use.
When contacted the costumer service they told me to take it to fix it (which I can't and if I would take it to someone it would have cost me more then I paid for the drill) so they told me that I can return it on my cost (which also means paying more then the drill itself costs) finally after weeks of arguments they where willing to send a new which I still didn't get now is 8 weeks since when I ordered the drill. (btw I got sick and tired from this and went over to Home Depot to buy a drill, I was just trying my luck to get a cheap drill but I guess u get what u pay for)
About their shippinig which is terrible especially in canada they say that it takes 5-15 business days and meanwhile none of my orders I got before 30 days.
Dear Green G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All products of Banggood purchased from eligible supplier, the quality of the products are guaranteed. If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
And if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Since the 2nd World War, made in Hong Kong (China) meant cheap, and nasty rubbish, and today, it still does. The Chinese care more about quantity, not quality. They can have a long manufacturing run, and at the end, they find they're all defective. No problem, they still sell them, knowing full well, they won't honour any warranty. All Chinese sellers are bad, with Banggood, probably as bad as you'll find anywhere. If you buy clothes from them, remember, if they're of a poor quality, wrong size, or completely different, you have to pay expensive postage to return it to them, and they still won't refund you. All of their products are of a very low quality, and if you're lucky that it works, it won't do for long. Best thing to do is stay away from them, don't get tempted. It amazes me how anyone can give 5 stars without actually getting anything. This has happened many times, and the thing they have in common is they're all fake.
Dear Micky D,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All products of Banggood purchased from eligible supplier, the quality of the products are guaranteed.
If you received the item with the wrong size, you can exchange it for the new correct item or return it for a full refund. Please contact our customer service and send us the details about the wrong item within 3 days after delivery. We will resend the correct item for free or refund you the full price.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
The best shop from CHINA. Always best prices and best items.
I made many orders and everything it's OK.
Thank you Banggood.
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kathy W,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team