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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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The worst shop EVER... STOP buying from them... They will STOLE your money...
I placed order ******* before 64 days, order NEVER arrived, is still in transit, i don't know where my order is, either Banggood knows... They telling me LIES each time i contact with them, and THEY refuse to REFUND me... Banggood sucks, the worst shop EVER. I advise you to STOP BUYING FROM THEM. They promise Refund if parcel never arrive in 60 days. LIES... LIES... LIES... They never do what they promise. LIERS... AVOID BUYING FROM THEM. I advise you to buy from other reliable seller like GEARBEST.
Customer Service was really helpful and they resend me the package I ordered because the first one arrived broken.
This shopping site handed out coupons.
He gave me a $ 150 discount coupon over $ 300 and I bought the drone. Site order canceled because the product came cheap. When I asked the reason for the logistics problems said could not explain. Many times before the cargo came to my address, deceiving people by lying.
Dear lo s,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry to here that your order was been canceled. We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
An item in the delivery was missing. We wrote the support and they quickly answered by sending us the missing item.
Really professional and affordable service.
Mirko
I order a gift for my housband birthday with the fast delivery option (5 to 8 days) just to be sure it arrived on time.
After 9 days they send me a email stating that my order had been mistakenly deleted and if I wanted I could reorder it...
Now I still have to receive a refund and moreover I have to find another gift within the week.
Thanks Banggood, never again!
Dear Angela P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Bought a Telcast pad and used it for less than 2-weeks and stopped working. Banggood show that the pad has a year warranty. When I contacted them they told me that the warranty doesn't cover motherboards and screens. So basically the warranty is basiclly useless... Had I known this exclusion upfront I would never have dealt with them...
Dear Darwish E,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Produtos com ótimos preços.
Atendimento muito bom, tive um problema com um pedido mas logo foi resolvido.
Sou cliente a muito tempo da loja.
The sheer amount of products and vast range of items are astonishing! The website and app is easy to navigate and the order process, from checkout to delivery, runs seemlessly. They offer extra options on checkout such as shipping method, shipping insurance and tariff insurance, which is highly advisable. Delivery comes fast and the order tracking on the app is a great tool to monitor the status of your parcels. Products arrive well packaged and in great condition. Their customer service is excellent. Always helpful and friendly, with quick response times. If you should happen to stumble across a faulty product, the resolution process is simple and pleasant. As a tip. Always remember to take photos of your products on arrival. At the same time you can leave a review of the products which will also earn you extra points. Bonus!
Overall Excellent All Round Experience! ~ One Happy Customer
The costumer service has been great fro me here, far better then Aliexpress, ebay and Amazon. In less the 24 hours I had a solution... and it was a weekend.
Most of my Orders arrive in less then a week.
Utter false representation as to quality of product. Worthless rubbish. Scam of the highest order... for goodness sake don't be tempted.
Dear Rahul P,
Thank you for placing an order on Banggood and we hope you will enjoy the products you bought.
All products of Banggood purchased from eligible supplier, the quality of the products are guaranteed. If you received the item with the quality problem, first of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
We will provide you that best solutions once we confirmed your case.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
Best regards,
Banggood Team
SHOULD ANYTHING GO WRONG, ANYTHING AT ALL, AND YOU WILL NEVER, NEVER GET YOUR MONEY BACK... REFUND IS A WORD THEY HAVE NEVER HEARD OF... BUY THROUGH EBAY, AN HONEST COMPANY WHO WILL REFUND IF ANYTHING GOES WRONG, AND ALWAYS PAY THROUGH PAYPAL THEY ARE HONEST.
DONT BUY FROM BANGGOOD THEY LIE ABOUT STOCK AND DELIVERY AND STOCK
Dear Jo P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We will arrange the refund to our customers once we have promised. But maybe due to the different payment method, the refund time will be different. We are really sorry for the refund delay, you can refer to the link to get more details about the refund time: https://www.banggood.com/Search_hl71_at434
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Doesn't take take responsibility of their shipping mistake. Very bad to deal with. Doesn't provide proof of shipping label with tracking number. Will give you tracking number of somebody else. Avoid buying from this people
Dear Virgilio S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are glad to inform you that the tracking number will update in your account after some days shipping according to the shipping method. If you have any questions about the shipping, please do not hesitate to contact us.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood is the worst eCommerce store i have ever done business with, and what is even worse is the customer experience.
I have ordered an electric scooter in May and 2.5 months later my scooter was still marked as shipped but not actually shipped, UPS verified this. Banggood told me to wait another 1 month instead of refunding me as they claim they do!
Never ever again from a Chinese website.
Dear Irak L,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Bought several items, all in stock. The next day sent an email order has "shipped" Tracking number never worked and 2 weeks later, (paid for express shipping) asked them to check where my order was. Over the next 2 weeks, 5 help chat sessions, 2 emails each time getting told to wait 24 to 48 hours for a reply, not one reply sent to me. During the chat session was told my order was never sent 3x and then told the courier lost it 2x. They just lie and lie and lie. As a long time customer this is a disgraceful excuse at customer support, and I personally will never purchase anything from them again. Eventually their customer base will shrink from Banggood shafting them. STAY WELL CLEAR OF THESE "PEOPLE"
Dear Pinkeye M,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I purchased a rc plane kit and it arrived severely damaged. I've sent several e-mails to banggood and it's been more than a week since I sent the first e-mail but they never responded. My item is completely unusable and I can't even contact them. I've heard very good things about their customer service but it turned out to be nonexistent in my case.
Edit: They responded and offered a full refund without any hassle! I will keep buying from banggood
Dear Ali B,
Thanks for your order and we are sorry for the inconvenienced.
According to our warranty Policy, if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
We will reply our customer within 24-48 hours after we confirmed the case.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered: USD6.69 Geekcreit® ESP32-CAM WiFi + bluetooth Camera Module Development Board ESP32 With Camera Module OV2640
Received: USD4.99 Geekcreit® ESP32-CAM WiFi + bluetooth Camera Module Development Board ESP32 (without Camera Module OV2640)
They will refund me after I send item back (on my costs)!
Not my fault.
Dear s s,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
ASSISTENZA BANGGOOD. E' la prima volta che scrivo una recensione sul servizio assistenza offerta da un'azienda... (banggood.com) In sintesi: ho spedito un cellulare per la riparazione in garanzia per un problema nella messa a fuoco della fotocamera (cellulare nuovo, usato neanche 6 mesi) dopo 7 mesi, ripeto 7 mesi, a oggi: 15 luglio 2019 dopo decine di mail di sollecito ancora non me l'hanno restituito... perderò telefono e soldi, fate un pò voi. Non acquisterò mai più nulla da questa azienda. Sconsigliatissima e poco seri, al limite della truffa.
Dear Michele D,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
After confirming your case, we will provide the better solution for you.
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Buyer beware, do not buy from Banggood, they're cheap for a reason! I bought a mobile phone and I didn't receive it until almost 6 weeks after. It was shipped from China and went around the world to Switzerland and eventually landed in Australia. The phone arrived faulty. I contacted Banggood and was promised a full refund + return shipping cost after I return the item to them. The returned item was received by them in 4 days (I have the package tracking) but they didn't acknowledge the receipt until after 2 weeks. In the end, I got short changed and only received a refund of $139.99 instead of the $156.62 I paid for the goods originally and I only received $43 instead of $47 for the return shipping cost. No explanation was given for both amounts even though I contacted their Chief Wu directly. I'm now filing a complaint with PayPal and hopefully they'll do the right thing in the end.
Dear Chun W,
Thank you for choosing Banggood and sorry for any inconvenience caused.
First, we are sorry for the shipping delay, in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather.
And if your product arrives damaged or is not working, you can return it to us within 7 days after delivery or 30 days after shipment in case the delivery date is not traceable. If your order has been shipped to Brazil or Russia, you can send it back to us within 40 days after shipment. You will receive an e-mail containing the shipment date and other details of your order after it has been shipped. Some products have different policies or requirements associated with them.
If the item is still within the validity period of this warranty: We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.
Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40.
About the refund, the shipping insurance or tariff insurance will not refund to our customers.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered a prop and the wrong was sent, right order description but wrong item. The only way to contact anyone is with email. I sent two emails and still haven't heard back. Wished I had never seen this site, stay away if you want customer service.
Dear JP J,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Had an issue with an order I placed. It didn't fit what they told me would fit. I tried to get a refund and offering me $6.00 in GB points, which is a total rip off, then offered to send me $10.00 and I get to keep the product, I didn't want that because I paid ~$50.00 and I have no use for the product. Then they sent me a link and it was suppose to be a link to send it back and it didn't work and I told them that and send the same link again! The blamed me for ordering the wrong part too! Never ordering again and suggest that nobody else orders from them as well! HORRIBLE CUSTOMER SERVICE!
Dear Alec G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We are sorry that we can not know well the details of your order, and we also take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Kostas l,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team