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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I had bought 'Xiaomi zajia automatic sense"
And that came very fast but with problem that isn't work i talk with support customer service and they solved the problem in two days, they sent me back a new product without extra cost. Thank you banggood
I spent $275 for two orders of mine (******* and *******), But both of them are held by customs due to low declaration of Banggood Company. I chose tariff insurance with my orders in order to be sure about tax issue. But, Banggood declared parcels low and customs didnt let it pass. So I got no parcel and I got no money refund, too. I WANT MY FULL REFUND, THIS IS THE MISTAKE OF BANGGOOD. I WILL NOT DELETE THIS REVIEW TILL MY FULL REFUND IS COMPLETED!
Banggood is the shadiest online shop I have ever come in touch with... even paid a shipping insurance to make the shipment process from China more reliable... the package did not arrive and the tracking status clearly showed that is was returned and delivered back to the sender. Banggood just forwards me to the last tracking info that it was being delivered and is not willing to pay any refund. Wow, well played in tricking customers... Please stay away from this horrible online shop! I had an endless back&forth between Banggood and the post office: post office assures it was sent back to Banggood, Banggood assures it was sent to me... Used my purchase protection with Paypal and also Paypal believed Banggood... it's hilarious!
Dear Lia M.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We shall give you our solution through email and please check our email. If you have any problem, please keep contacting us with the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I received a product that was not working. After explaining what was wrong with the product, le seller proposed to send me a new one. Very good communication with this seller.
Dear jeanpaul t.,
Thank you for sending such a kind and enthusiastic comment.
We certainly appreciated hearing it. Your positive feedback allows us to know our efforts are appreciated and you are satisfied with our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
If you have any questions, feel free to contact us: Personal Computer: http://www.banggood.com/Contact-Us_hi111. Mobile: https://m.banggood.com/contact_us.html.
We look forward to continuing to serve you for years to come and we wish you a nice day.
Best regards,
Banggood Team
Banggood has done it again! I was shipped the wrong items and when I contacted them and did the send pictures and videos etc. they said they had made a mistake and I could keep the wrong items ( out in the garbage they went) then they offer me $1.09 less then the total of my invoice. Why do they try to get ever dollar out of a person after they make a mistake. Its not the $1.09 I am after its the principle,. I paid for the insurance and faster shipping and now they want to keep it. BUYER beware of Banggood trying these small little tricks to make a buck. I guess its time to look elsewhere.
Dear Harold L.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the wrong shipping problem, here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl104, hope it could help you. If you don't agree with our solution, please contact us through email. We also hope you could contact us with the links below.
Return incorrect item received
If the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I have placed over 130 orders with this company and the first time I have a problem they want what I would call a unreasonable request, I purchased some decals from them which do to there poor packaging processes (came in a plastic envelope) came bent just about in half also purchase a computer fan control which arrived with a problem of the alarm going off ever few minutes. I request a refund and what they want back is a video(of a bent decals?) and a video of the electronic unit not working? I have sent them pictures and explained my problem but if they continue to want things I can't provide and would have no meaning ( video of a bent decal), I would suggest after years of purchasing from them they have some unreasonable staff dealing with customer problem so buyer beware and you might want to consider purchasing your item from another company other than Banggood.com
They messed up my account and sent it to my old address of 4 years ago would not send it to the right address or refund the money don't buy from them
Dear Tom G.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Banggood would ship your parcel to the address that you leave in your account, we won't change the address without your permission. If you have any other problem, please contact us with the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Very helpful with a part that arrived with a cracked display. A replacement is on the way. Great customer service and great products and kits!
Bangood it`s a website where you buy with trust. If you have problem they solved in a few day. I recomend this website.
Don't buy from banggood For your peace of mind
Don't buy from banggood For your peace of mind
Don't buy from banggood For your peace of mind
Don't buy from banggood For your peace of mind
Banggood bad bad company of cheaters and thieves. Dont buy from them!
I get comments and messages from them all the time
And all the time they lie, and again and again their goal is to pull time until you Get tired of it.Or you will die first. I write to you from experience with BANGGOOD If you have a problem with a product you bought, you will lose the money including the cost of shipping the product back to them.It is better to buy from serious sites
BANGGOOD are a site of deceivers
'm just trying to help others who don't fall into the trash of a bad company called BANGGOOD
Don't buy from banggood For your peace of mind
Don't buy from banggood For your peace of mind
Don't buy from banggood For your peace of mind
Don't buy from banggood For your peace of mind
Dear gal a.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you. We also hope you could contact us with the links below.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood - It's an online shop of liars and deceivers
Banggood - It's an online shop of liars and deceivers
BAD BAD BAD COMPANY - DON'T BUY FROM BANGGOOD
Beware from banggood
On November 21,2018 I purchased a cell phone, asus zenfone 3 zoom.
Order no 57514639, price of 534 ils (israeli sekel).
Three months after receiving the phone, it broke down.
Nothing could be seen on the phone screen.
I have contacted bannggod service (warrantybanggood.com)
They have asked me to send back the phone to them for repair
I have sent back the phone on the 21/04/2019 and i have received Confirmation on 5 May 2019 that the phone has been received by banggood.
From then i have asked the warranty team about the phone. And all the time
I have been told that the repair takes time and again the same.
I have paid for the phone, i have paid for the return of the phone to banggood for repair.
I did not get the phone back even today 07 july 2019.!
They are sending me messages about refund me. After a day, day change the message asking to wait... then again and again. They asked me to pay 350 ils and they will send a new phone. In the end they have agree on 250 ils and they will send a new phone. I have paid. And again they don't have the color after that again they don't have the other color.
Beware from banggood on the net, If you have a problem with the equipment. You will find yourself without the equipment and the money.
You will be given permission to return the device for repair.
From this point, you can say hello and say goodbye to the product costs and money you paid for returning the product to the seller in China
You were warned. Banggood. Com is a very bad company.
They send me a heater which doesn't work in Canada because power here is 110v while the heater is 220v. I am not sure why they would sell it to us if it doesn't work here. I asked for a refund and they refused. Scammers!
After 60 days without receiving the purchased goods I started wondering what was happening, i contacted the client service and asked about the location from the goods, they supplied me wrong locations and from a weird tracking site which I learned to know is a fake site. After this I tried to get the refund which according to the Banggood policy I am entitled to after 60 days. I send daily mails and no proper answer from their customer service, the only answer I got is that I should wait 5, then 10, then 20days. Until today they never give the the money back and always try to take more time.
The online chat service one time told me to wait until a selected day and then they would refund me, on that day I contact them and they said they do not refund me. Banggood is really a not trusted site. The customer service is useless and just reply the same answer over and over like a recorded mail.
I have selected insurance and priority mail but is useless
Dear Helder p,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood é uma das empresas mais renomada e bem avaliadas no meu país (Brasil). No meu primeiro pedido pode comprovar a qualidade do serviço da empresa, primeiramente o preço foi o melhor dentre todas as empresas que vendia o produto que estava a procura, segundo a rapidez de envio da mercadoria, mas o melhor de tudo foi o pós-venda. Por infelicidade o meu produto veio com problema de fábrica, porém assim que entrei em contato com a empresa e expliquei o ocorrido rapidamente o problema foi resolvido e um novo produto será enviado. Recomendo a todos os brasileiros a empresa, com certeza é a empresa mais séria e preocupada com os clientes.
I want to thank you for the express delivery service, but with regard to the interest in the product, there is no interest, especially electronic products.
Dear Omar T,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your positive or negative comments, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products and the servise of us.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
It was a great service.
I bought many pieces and all of theme are perfect.
I can recommend this marchand. It was really well.
The same happend to me.
I wait in vain for over three months on my cell phone.
Banggood - never ever!
Dear Peter P,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood customer care number *********************... *******072...===*******154Banggood customer care number *********************... *******072...===*******154Banggood customer care number *********************... *******072...===*******154
Dear Online s,
Thank you for contacting us.
If you have any other suggestions or comments, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
After buying several items from Banggood, which either didn't arrive, broken from the onset, not as described, and of extremely low quality, I ceased buying from them. Luckily, I used paypal, who quickly refunded me after setting up several resolutions against Banggood. I got fed up with their claims runaround (photos of the post mark, packaging, and photos), Don't they know how they package the items, or who they use for postage? Then they want a video of something that doesn't work, so what difference is that, to a photo, apart of making life difficult. With no help through their service department, I let paypal refund me, with no fuss. The earlier good feedback, before this, is fake, written by them, singing their fake praises, ignore it.
Dear Joe C,
Thanks for your recent suggestion on how we can improve.
We appreciate you taking the time to inform us of how we can better serve our customers.
Banggood welcome any of your positive or negative comments, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products and the servise of us.
Banggood offers warranty and shipping policy to protect your benefit.
As for the shipping, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina,
Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
And if you have met any questions about the item's quality and the item is still within the validity period of this warranty, please do not hesitate to contact us.
First of all, could you please send us some photos and a video to show some details of the issue. Requirements are listed as follow.
1.In the photos, we could clearly see product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.In the video, we could clearly see the problems.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team
On Jun 05 2019, I ordered a flashlight on this site where the package was supposed to take about 35 days. I chose a registered shipment which allows tracking the shipment. I have not yet received or operated tracking of the shipment to this day.
I wrote bangood to support in this matter, however, no response from them.
I was supposed to order a phone from this site but I would rather buy it from the competition. I do not recommend.
Dear Mateusz J,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I payd 113 to get the item in 1 week but now its 2 week and the item under processing and when i contact the custems servis they dont give me the answer
Dear Sam S,
Thank you for contacting us and sorry for any inconvenience caused.
We are really sorry for the shipping delay. We always ship the orders within 24-48 hours after processing. But we are sorry that if there are any wrong information about the address, we will need to confirm it with our customer to avoid the faulty delivery.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I have placed the order ******* on April 2th. The ítem was shipped out on April 19th (took almost 3 weeks). It's been 102 days now and have not received the ítem. I have paid an insurance fee of 3,68$. According to their policy (https://www.banggood.com/Shipping_hl70_at321) all items sold at Banggood are guaranteed to be delivered in 90 days on orders shipped with European Railway Direct Mail. That deadline has now been exceded but THEY NEVER REFUNDED.
NEVER BUY HERE, you will waist your time and your money (174$ in my case).
Dear RICARDO P,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
Your order is being processed by our colleagues. Would you mind checking your mailbox and reply the e-mail? Thank you for your cooperation. If the solution violates our policy of the Help Center, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear David B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
You are responsible for all import taxes and duties that may be charged when your parcel passes through Customs. Many countries do not charge import duties on private items below a certain stated value. However, you may find that you have to pay taxes when goods you have ordered from us arrive in your country.
We advise you to find out about the local regulations prior to ordering from us. Banggood can not give you advice or information about tax rates and customs charges in your country.
Please consider we always declare the real customs value of our products.
However, sometimes the price on the package will be revised by our shipping carrier in order to pass the customs inspection, which is actually beyond our control. We apologize for any inconvenience this might have caused you and thank you for your kind understanding.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
If you have any other suggestions or comments, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team