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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Banggood became a good scam site. Their "In stock" is not real. I place a 300EUR order that was in stock and now after 2 weeks the order is not shipped yet because of "Back order". Just beware its not the good old-time Banggood anymore.
UPDATE: They told me that this product due to high demand is out of stock. But imagine thousand of people paying thousand of euros to banggood without sending products, all those million of euros will bring Banggood interest from their bank. And when you complain about details they just return your money and they say a big thanks for depositing your money to their bank account for 2-3-X weeks and for your contribution on the bank interests. Well done Banggood. A great way to make more money out of nothing.
Their products are high quality and after sales service is very good. Delivery is fast. I highly recommend Banggood for those who look for value for money products and especially electronics.
I have actually tried to give this company or whatever it is a chance. I have spent over $1,000 on products. Now that being said, I probably only received about half of what I purchased. It seemed every time I could put together a good deal with coupons, points, etc. the product would never show up and I would find out that it was returned because it didn't make it through customs. This has happened to me over 5 different times usually on something I really wanted and waited and waited for. Getting your money back is just as hard. They are quick to take it and "SAY" they have processed it and shipped out the product. Wrong. They lie at every angle possible. They recently pulled the last straw by doing just as I have described. Please consider buying elsewhere. Even though the deals look good, you may never get your product and it isn't worth the waste of time you have to go through with them. This has to be one of the worst companies I have EVER done business with. Word to the wise... it just isn't worth it!
Dear Jim C,
Thank you for choosing Banggood and sorry for all the inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. Please consider that business days do not include weekends and public holidays and the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I received a broken Neo Coolcam Z-Wave adapter. After e-mailing Banggood I was helped very quickly and a new one is already dispatched. Just great!
Disappointed when order this camera, first open accessories out of box, and box is broken they use tape to tape box look terrible, camera not working the stuff i received look like Grab it in garbage and selling for customer, try contact to customers service they said they will forward the problem to seller, waiting and waiting, try to do review on app banggood 1 time but they keep quietly try 2nd time they locked review, i paid my money for garbage stuff, do not buy the action camera 4k sj 9000 very bad product
Dear THANH N.,
Thanks for your order and we are sorry for the inconvenienced.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be broken or defective, please provide us with the following proofs:
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
After confirming the case, we will provide you the best solutions within 24-48 hours.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I had ordered a keyboard from Bang good, however it was the wrong model/color. I contacted customer service via email and was emailed a pre-paid shipping label to send my keyboard back. I am located in the USA and I believe the customer service rep may have been located overseas because the email response times were about 12-24 hours (which was okay, because it was still very prompt).
After sending my product for return, I followed up with bang good through my email chain and I was refunded promptly. Overall my customer service experience was very good and I will definitely be purchasing from bang good again!
BANGGOOD floods the internet with their BIG sales especially to people on Facebook. I got sucked in because I needed a nice case for my new Drone. They had the perfect case for my exact drone. I ordered the case and I was so happy when it came today until I opened the box and found the WRONG CASE FOR THE WRONG DRONE. I have attached the photo of the item I ordered on the left and what they shipped me on the right When you try to contact Banggood they make sure you cannot get to them no matter how hard you try. If you want to return the item YOU must pay shipping and they will refund a "partial amount". DO NOT BUY ANYTHING FROM BANGGOOD
Dear GLENN G.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
First of all, according to Banggood warranty policy, if the item you have received differs completely from the one you ordered, please do not hesitate to contact our customer service and to provide us with the following proofs:
Photos or a video of the incorrect item;
Photos or a video showing the problem occurred with this product;
Because different batches of the products are supplied, the item logo or packaging you received may vary from the one displayed on our website. If all the functions and appearance of the product prove to be correct, please understand that this case will not be included in this policy. If a return is necessary, replacement plus shipping cost reimbursement will be issued to you once you send us a return shipping receipt showing how much you paid to return it. Please be sure that the incorrect item you return is in the original package and the merchandise is in the same condition you received it in. For the incorrect item, if you are able to find a use of it and prefer to keep it, you may suggest that to us and we will offer you a certain discount for buying it.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered few times before, always took awhile to get, but got it in the end.
This time, it says:
"In stock. Processing time: Ships in 24 hours
Shipping time: 7-20 business days."
But in reality:
Order Submitted Jul/16/2019 19:13:35
Payment Confirmed Jul/16/2019 19:13:37
Order Processing Jul/16/2019 19:14:32
Shipped Aug/30/2019 05:55:32
Which is odd, because they provided me with what I think fake tracking awhile ago saying:
" 2019-07-20 Departed Shipping Partner Facility, USPS Awaiting Item, Your item departed a shipping partner facility at 4:41 am on July 20,2019. This does not indicate receipt by the USPS or the actual mailing date"
I'm not sure I'm going to get it at all, passing it over to paypal for refund.
Dear Greg I.,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
The update of tracking information could have some delay, hope you could understand that. If you want to make sure where is it, please contact us with the links below.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I have had to contact them so many times. Most of times good, BUT there is a package that has never arrived and they do nothing. So if you buy something remember that you have to pay an extra for insurance.
They are supposed to put it in the own price! Their business consist on sending items to people, they should assure they arrive!
They have items of bad quality, be careful ;)
Dear Jordi T.,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Therefore, we suggest you purchasing shipping insurance for your parcel, if they are lost in shipping, we could give you our solution, here are more details about shipping insurance: https://www.banggood.com/Search_hl69_at648.
As for the product problem, here is our return policy: https://www.banggood.com/Return-policy_hl103_at528
Return unsatisfactory products
If you are not satisfied with your purchase, you can return a product within 14 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I have bought multiple times without any problem and las week I had a problem with a product that didn't work and they have changed it to me without so much problem.
Good experience.
I'm a bit surprised by the numerous very negative reviews that I have read here.
I've been buying some items on Banggood for several years, especially for RC aero (planes, helicopters, drones, all built or spare parts to build or to replace). I've also bought at least 3 phones, a few tablets, so I know them quite well now...
I've received 98% of my commands: that's an estimation of course... but each time I had a problem, they have sent a new shipment. It was "cheap" products (less than 30$), but if it had occured for "expensive" one (such as phones), the tracking would have avoided I think the lost of the item. So I'm kind of sceptical of the people telling that Banggood doesn't send items or give false shipments reference...
By the way, I never had to pay custom duties (I live in France), which is always something to be worried about when you buy from China.
It occured sometimes that a product was defective. The customer service of Banggood always asked for a proof (picture, and sometimes a video). That was the case for a USB drive recently, so I made a video published on Youtube and after contacting the aftersale (with Messenger on my phone) they took 1 day to analyse the video and then they proposed to send a new one. That's maybe boring for the customer, but at least they have always proposed a replacement item or a fund.
The most boring was for a phone received which had a dead pixel: it has been a bit complicated to be refunded since they asked me to send the phone back to China. That's the only complaint I can have. But being honest, it seems normal to send back a defective item to be refunded, especially if this item is more than 100$.
So my global experience over all my items bought from them is rather very good. Prices are good (as many Chinese sellers) but I feel confident about the fact that it's a "big" seller which will take care of my problem if unfortunately I have a problem.
Banggood is one of my favourite shops. Their prices are super low and their customer service is quick and easy to talk to. Shipping is okay
3d printer 7/30/2019 hrough PayPal. Contacted them on 8/5/19 about a strange tracking number that was delivered to a PO box in Texas.
Dear RJ M.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If your parcel is delivered to a wrong address, could you please contact the post office or the carrier to confirm about the problem? As long as the address you fill in the order is correct, the post office or the carrier should deliver it to the right place.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Most of my transactions with this company have been either really bad or really good. Dont buy anything with narrow sleeves or narrow pant legs, unless you have a 10 year old child.
I have learned the hard way with clothes, coats, shirts, shorts, pants, etc that dont fit.
Pick loose dresses, loose elastic waist pants, wait for sales, and be patient. Buy 3 sizes bigger than you are.
Always use Paypal, they will intervene and refund you if they request to ship back to Hong Kong with tracking for $71. From North America when the pants were $25.
Communication is horrible. Automated and makes no sense.
Dear coucou L.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at533, hope it could help you. Besides, we all have size chart in the product page, you could take it as a size reference.
Size does not match
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We also hope you could contact us with the links below.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Items did not arrive, even though they were shipped with EU Priority Mail. Exchanged emails for 2 weeks on and they were saying the package should be at the local post office, because that's what "logistics replied", even though the tracking number clearly stated they were lying. Awful customer service, avoid them at all costs!
If you absolutely need to buy from them, use PayPal, never a credit/debit card.
Dear Sorin-Vasile R.,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
We have contacted the carrier and they claimed that your order is still making customs clearance.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I'm waiting for a order from May, after 60 days they refuse my refund for more 40 days. Now they said that they have asked for a refund but cannot show me some proof, was agreed to send me the transaction details by email but they are replying repetitive trash talk with no info.
Dear Maria P.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to our shipping policy, all items sold at Banggood are guaranteed to be delivered in 60 days (120 days for Brazil, 90 days for Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa and all orders shipped with European Railway Direct Mail.)And all orders shipped from the US, EU, FR, ES, RU and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico).
If you have not received your item beyond this time, you are eligible for a full refund after we have conducted a postal investigation.
And due to the different payment methods, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. If you have not received the money from us once we finished the refund, you can kindly contact your bank first to check for it.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
DO NOT ORDER FROM THIS COMPANY!
I ordered a device that was shipped two and 1/2 weeks later without a critical cable. It was unuseable without the cable. Customer service is a joke. Responses take a full day. They refused to take the unit back because they said that shipping was "too expensive." They finally offered 800 Banggood points equal to $8.00 USD. Maybe the trade war with China will put this company out of business.
Dear Chip R.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All products of Banggood purchased from eligible suppliers, the quality of the products are guaranteed.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
First of all, according to Banggood warranty policy, could you please send us some photos to show the detail of this issue, so that we could confirm this problem and find out the root cause more effectively.
1.The photos of shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received
Please kindly make sure that the issue with your device is obviously shown in the photos. Therefore, we are able to locate the issue swiftly and solve it within the shortest duration. And if you are not satisfied with the solutions, please do not hesitate to let us know.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Did't send my orders and did't return my mony,,, customer cervice reply the same answer,, very very baaaaaaaaaad
Dear Riyad A.,
We shall send you order if you pay the order and the product is in stock, so we think your order may be still in transit.
We are sorry that your order has not shipped yet, sometimes due to the postal restriction or the address issue, we will need to contact you and figure our the problem.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I recently had a really bad experience with banggood.com customer service.
1. I ordered an item that should have the gift, but it didn't show in the order detail. Right after that I online chatted with banggood.com and was confirmed the shipping will comes with the gift, thus I kept the order.
2. one month later, I receive the package without the gift
3. Online chatted with banggood again and another customer service girl confirmed the previous chatting history and aware of the mistake. However, she can not handle it (even after talked to her supervisor) and hence created a ticket for me
4. A few days later, many email exchanges with questions, now I was told that they can not ship the the missing gift becuase they are not sure about it.
Not only the process is a total hassle to customers, but also I lost my trust on banggood.com.
Good luck to your purchase on banggood.com
Dear Shianmiin H.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We shall give you some solution for the missing shipping gift, could you please contact us through email again or the links below for that?
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Have been using Banggood for several years and had no issues with bought items and shipping speed, until recently for the first time with one order that took more than usual to arrive and when it arrived, some items were damaged, and the other item missing so I had to contact the support customer service and request the resend for those items. They contacted me very promptly arranging the resend of the entire order. Thank you! Hope this arrives fine now.
Dear Viktor B.,
Thank you for sending such a kind and enthusiastic comment.
Your positive feedback allows us to know our efforts are appreciated and you are satisfied with our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
If you have any questions, feel free to contact us: Personal Computer: http://www.banggood.com/Contact-Us_hi111. Mobile: https://m.banggood.com/contact_us.html.
We look forward to continuing to serve you for years to come and we wish you a nice day.
Best regards,
Banggood Team
Package and object inside damaged. Sent pictures and videos but any operator is sending me the procedure to send the package back. An entire week of negotiations for buying another object similar or sending back the broken one paying the shipping! Unacettable. I suggest not to buy from them
Dear Giuseppe i.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the damaged product, here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you. We also hope you could contact us with the links below.
Return a defective item
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
Within 90 days (from the date of shipment)
Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40.
If the products malfunctions (except for reasons caused by incorrect usage and accidental or intentional damage) within 90 days after shipment, you can return the product back to us. You should receive an e-mail with the shipment date and other details after your order has been shipped. Once we receive and approve the return a full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us with a receipt of the shipping charges you paid to send it back to us (the tracking number of the return package or a screenshot of the shipping receipt).
The return shipping fee should be less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our customer service for a further confirmation.
After 90 days and within 180 days from shipment
After receiving the defective item, we will forward it to our repair center. The shipping fees both ways will be covered by Banggood.
If the item stops working after 90 days from its shipment, you can still return it and we will forward it to the manufacturer for a repair or a replacement. We can arrange a refund or a free replacement.
The reimbursement of the return shipping fees will cover 35% of the price of the item up to a maximum cost of $40. We will notify you by e-mail of any expected repair costs.
After 180 days from shipment
We will not accept requests for a refund or a replacement after 180 days from shipment.
Please contact our customer service representatives for more information.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear George K.,
Thanks for your order and we are sorry that the item in your order is out of stock now.
“Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. But if the restock date of the product was over the estimated shipping date, you can wait, choose to change another product or ask for a canceling. On the page of an out-of-stock item you should be able to view its estimated restock date. If you require any further information or assistance, please do not hesitate to contact us. And we will try our best to improve the issue in the future.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
If you have any suggestions or require our assistance, please do not hesitate to contact us via these links:
Personal Computer: banggood.com/Contact-Us_hi111
Mobile: m.banggood.com/contact_us.html
We will give you a proper solution within 24-48 hours.
Best regards,
Banggood Team