On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
Instant Feedback
We monitor reviews for authenticity
Fantastic, they shipped again the new product because the other was damaged. I'm very satisfied with this client service
Sold me a piece of junk and refuses to give any support. Do not recommend buying from this company..
They keep giving me the runaround. They keep asking for arbitrary things (circling a picture of the missing item, taking a picture of the packaging, etc) but they still haven't sent a replacement or a refund for the item that never arrived. Months have passed and it's going nowhere.
Dear Damian K,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
First of all, according to Banggood warranty policy, could you please send us some photos to show the detail of this issue, so that we could confirm this problem and find out the root cause more effectively.
1.The photos of shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received
Please kindly make sure that the issue with your device is obviously shown in the photos. Therefore, we are able to locate the issue swiftly and solve it within the shortest duration.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I tried to get help from banggood when they left a $10 speaker out of a package they shipped. They told me to check with my neighbors and the post office to see what happened to the package. I got the package itself, it was simply missing a speaker! I pressed them for a refund or a replacement, but they never responded to that. A total ripoff company.
One of the worst websites stay away.
I have placed my order and i requested to cancel it on the same day its been more than 8 days and i still haven't received my refund.
They even had the nerve to threaten me that if i want a refund i would have to close the paypal dispute that i had initiated.
I understand that they do have attractive prices and offers but given this experience i just had i would advise you to simply stay away.
Spent your money somewhere else..
Dear Dolenhilos D,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry to hear that you have not received the money yet. According to the different payment methods, the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. To get more details about it, you can refer to the link: https://www.banggood.com/Search_hl71_at434
And please kindly note that according to our policy, we could refund or send the replacement only after you close the Paypal complaint, otherwise, we could not. For this case, please close the Paypal complaint. After finishing, please send us the screenshot to prove that. When we confirm, we will refund to you. Please trust us. We will do what we have promised.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Today is October 6.
I bought on JULY a xiaomi mi 9 cellphone and a tracking number for the shipping. It was meant to arrive to USA in 7-20 business days. The package never left Belgium (the last update of the package is from august 13). I waited till last week when i had enough and i ask kindly for a solution. They told me that I was not gonna get a refund or resend the package because I didn't got an insurance... So for all the orders you have to pay EXTRA because if you dont pay that extra they can basically never deliver anything and still get the money.
I had to excalate the claim to paypal.
This is what they told me in the email "We advise you to buy shipping insurance next time." Like is my fault. Unbelievable.
By the way. I already check with my local post office and the package never arrived to the country.
Dear Andrea G,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
Here is our policy of shipping insurance: https://www.banggood.com/Search_hl69_at648, and we recommend all customers purchase shipping insurance in case of the shipping problem.
Function:
Shipping insurance offers premium protection and safety for your valuable item during shipping. We'll reship your package or fully refund you if it's reported lost or damaged. Insurance can be selected during the checkout process. The cost of insurance varies based on the value of the product.
If you have any other problems, please contact us with the links below.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I placed an order for 2 items for a radio controlled car. A radio ($20) and a steering servo ($30). They shipped the radio and did not ship the servo. Their customer service was terrible and they refused to correct. They required me to take a picture of an item I did not receive. This site is a total rip off.
Dear Mitch J,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Here is our policy of miss shipping product: https://www.banggood.com/Search_hl71_at377
Below please find enlisted some of the most common reasons:. The order was split: check if your order has been split on the My Orders page of your account;. You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;. We made a mistake: on rare occasions, an item may not have been placed in the right package;. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.
If the status of your order shows that it was not split, please do not hesitate to contact us with the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered a blitzwolf selfie stick, order confirmed, money taken, next day order cancelled, money refunded. No explanation, no offer of alternative color or notification of when stock would be available. Went on to live chat, big mistake, they operator may have technically been alive but his brain function should have cause for the life support to be turned off. Useless company on this occasion which means as a first time customer I leave a review like this and will not be returning.
Dear john h,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry to hear that your order was been canceled, sometimes due to the postal restriction and the address issue, we will contact you to figure out, but if you have not replied us within the processing time, the order will be canceled by our system.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Order Number: *******
Tracking Number: RW*******CH
I have placed my order ******* on Aug/20/2019 and until now Sep/23/2019, i did not receive it! Up to 38 days now,
There is nothing, the post office says there is no package here.
The parcel did not arrive to my country yet, more than 38days now!
The tracking number did not get any updates since Aug/30/2019! More than 23 days and no updates on track!
According to all the evidence and facts described and in addition i have paid the ASSURANCE also:
I request a REFUND! As soon as possible!
Dear BOUDJELIDA A,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
If you still can not receive the order within the processing time, we will arrange the refund or reshipment to you.
If you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Form my expierence, 4 out of 8 orders did not arrive in Germany. From this 4 orders I did not event get my money back, although shipping insurance was bought, too.
Communication is really bad. They answer, but they do not help you. Always the same templated answers. They want you to go to your local "postoffice" or to check if a neighbour has your package.
Delivery by 4PX ends at germany, where DHL or German Post take over.
In one case, the package was said to be delivered successfull, but according to the tracking returned to "Amazon Return Center", although it was ordered directly in the banggood.com shop.
DHL is no help either, they say, that only the sender can start a search order and bangood has no interest in doing so.
Dear Michael K,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Have you checked the carrier or the post office for your parcel? If you haven't, we suggest you checking it first, if you find nothing, please contact us again with the links below.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
My 15 year old Ordered the Drone with his own money and was so excited but waited and waited and 3 months later, no package and when we contacted for refund they also told us to wait and when we got a "tracking" number it still
Had not been shipped so this is obvious fraud! We demand the site to be taken down and all who purchased refunded!
Dear C c,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
Since your parcel has shipped for 3 months, we suggest you contacting us with the links below. As for the tracking number, it is valid, but maybe it needs more time to be updated.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
NEVER SHOP HERE! The merchandise (clothing) is poor quality, the sizing is way off (huge), return/refund not an option. Terrible customer service. Hassle upon hassle is the game. RUN LIKE THE WIND from this company! I would give it zero stars if I could.
Dear J B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the clothing problem, here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at533, hope it could help you. We also hope you could contact us with the links below.
Return unsatisfactory product
If there are no quality-related issues, but you are still not satisfied with your purchase, you may be eligible to return the items for a refund within 14 days of receiving your order. We will refund you the items price after we have received your package and inspected it.
Size does not match
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I won't recommend banggood personally,, Instead you should look for other companies like amazon, rakuten, ali express, geekbuying or gearbest. Banggood is really a big problem while you have to make a refund. For a simple refund they will give u a headache. You have to chat everyday with them and they will say like sure for 24 hrs we are going to refund and then next day it will be the same,, I am still waiting for them to make a refund. They are playing with our time and money. I am going to write this everywhere until they refund me back.
Dear homeless g,
Thank you for choosing Banggood and sorry for any inconvenience caused.
The refund time could be varied among different payment method. Besides, we need to approve the refund after we arrange refund. Hope you could understand. To get more details about the refund time, you can refer to the link: https://www.banggood.com/Search_hl71_at434
If the money hasn't refunded, please contact us with email or the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Very Fast shipping. Very Fast Delivery. Good service. I'm very happy. I make order again in this shop.
They sent me the wrong size shirt. I contacted them literally 7 times now and they keep telling me to wait 24 hours for an email confirmation resolving my issue. I still haven't gotten one. How hard is it to send me the correct size?!
Dear Mike H,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have listed all the details about item sizes on the related product pages. If you find the size does not fit, please check our description and your order information first.
1) Size not as ordered: You can contact our customer service directly for a full refund or a free replacement of the item in the correct size.
2) Size as ordered but does not fit: There may be a 3cm/1.5 inch size inaccuracy due to hand measurements. You can contact us and apply for a return. In these cases, you will be responsible for all shipping fees incurred. Due to hygiene reasons, underwear, earrings lingerie, underwear, swimwear can not be returned. We recommend you carefully check the size of your items before ordering.
3) If the size difference is greater than 3cm/1.5 inch, we will cover the cost of the return postage. Please contact us to arrange a return.
We reply to your email usually in 24 hours, could you please wait? If you still haven't received email after 24 hours, please contact us with the links below.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Very good service, many interesting things to buy, the shipments take a while but I am on the other side of the world.
Dear Gerardo M.,
Thank you for sending such a kind and enthusiastic comment.
We certainly appreciated hearing it. Your positive feedback allows us to know our efforts are appreciated and you are satisfied with our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
If you have any questions, feel free to contact us: Personal Computer: http://www.banggood.com/Contact-Us_hi111. Mobile: https://m.banggood.com/contact_us.html.
We look forward to continuing to serve you for years to come and we wish you a nice day.
Best regards,
Banggood Team
I purchased a security camera from Banggood. It arrived with the wrong adapter plug or Australia. They refunded me $7 and told me to buy one here in Australia. I did so and when I tried to set the camera up, it ended up being a faulty product. I have spent hours trying to set it up using my phone, ipad and even my husbands phone and keep getting the same error code. I took a video and sent it to Banggood. I have sent them about 10 or more emails and spoken on Messenger chat to a few different people and they seem to not understand or choose to not understand. Two weeks later and I get told I am going to be refunded $7 again instead of the full amount (minus the $7 I already received) which means they still owe me $32. Their customer after-sales is useless and condescending. I think they are just hoping that I will give up because of all the stress. I have learnt a valuable lesson here, to never ever buy from them again. We had another order worth even more for another item and got sent the wrong thing, but didn't bother complaining about that, and now wishing we had at the time, although I am guessing I would get the same run-around that we have had with this purchase. Banggood is the worst company that I have ever had to deal with when receiving a faulty product. I would never recommend Banggood to anybody. BUYER BEWARE - they are so difficult to deal with and I think the language barrier is a great problem with them understanding what I am saying, but the video I supplied and the screenshot of the error is explanation enough - language does not have anything to do with photographic proof that I have supplied countless times.
Dear Natalie C,
Thank you for choosing Banggood and sorry for all the inconvenience caused.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. The warranty period for an item begins on the day the item is delivered to you.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2.We will contact you for more information or give you a response within 48 hours;
3.If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
----------------------------------------------------------------------------------------------------------
Tips:
Here are some methods you may adopt in sending video.
1. Send the video directly in email if possible
2. Upload the video to video websites like YouTube (highly recommended), Facebook and etc.
I rate my shopping history on Banggood at 3 stars. The first purchase was very successful, in the second I received a damaged device - after long negotiations I got a refund of part of the payment (at the cost of the spare part). The third purchase is this spare part - not very well fitted - the device needs modification to work well. The fourth purchase is a low-quality device for which (after negotiations) I received a cash refund.
To sum up - after 4 purchases I have 1 functional device, 2 useless ones and a loss of several dollars.
Dear Miras G.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
All products of Banggood purchased from eligible suppliers, the quality of the products are guaranteed.
For the product problem, here is the return policy of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you. We also hope you could contact us with the links below.
Return a defective item
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be defective, please provide us with the following proofs:
- This clause does not include products of a category with specific warranty terms as well as damages caused by incorrect usage of a product.
Photos of the front and the back of the package or box;
Partial shipment slips (if applicable);
Photo or video of the defective item;
Photo or video and a detailed description of the problem;
Within 90 days (from the date of shipment)
Upon being returned, the defective item will be refunded or replaced for free. Return shipping fee reimbursement is 35% of the item’s price up to a maximum of $40.
If the products malfunctions (except for reasons caused by incorrect usage and accidental or intentional damage) within 90 days after shipment, you can return the product back to us. You should receive an e-mail with the shipment date and other details after your order has been shipped. Once we receive and approve the return a full refund or replacement will be offered and a shipping cost reimbursement will be issued when you provide us with a receipt of the shipping charges you paid to send it back to us (the tracking number of the return package or a screenshot of the shipping receipt).
The return shipping fee should be less than 35% of the defective item(s) value, and also less than $40(USD). We will cover the actual postage (according to the receipt you provided). If the return shipping fee exceeds the limit above, please contact our customer service for further confirmation.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
This was the first time I purchased anything from this place because the price was good. I have waited almost a month and have not received what I ordered. If you try to check on what the delay is you have no way of emailing them and calling them.
Dear Scott C,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Order two items received one. Endless email trail with the worst Customer Service ever. Asking for shipping labels of the item I did receive months ago (who keeps this stuff). Asking for photos of the item I have received, while it is clear on their site what I did receive. The Customer service is bangbad. A true disgrace and below any standard compared to other Chinese retailers. Shame on you!
Dear herman k.,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
First of all, according to Banggood warranty policy, could you please send us some photos to show the detail of this issue, so that we could confirm this problem and find out the root cause more effectively.
1.The photos of shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag
2.The photos of products that you have received.
Please kindly make sure that the issue with your device is obviously shown in the photos. Therefore, we are able to locate the issue swiftly and solve it within the shortest duration.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Doesn't get any worse than this. Stay away!
Doesn't get any worse than this. Stay away!
Doesn't get any worse than this. Stay away!
The worst website you can order from
They suck no cs bunch of thieves
Dear mahmood a,
Thank you for your feedback and we are really sorry for all the inconvenienced caused during your shopping and looking forward to solve your problem.
We have already received your feedback for the order. We would like to try our best to provide you the best solutions. For this reason, if your questions have not been solved yet, please do not hesitate to contact us via the link: https://www.banggood.com/es/Contact-Us_hi111 and provide more details about your question so that we can confirm the case as soon as possible and solve it efficiently.
And we will reply and offer you the best solutions after receiving your email within 24-48 hours.
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear M K,
Thank you for choosing Banggood and sorry for all the inconvenience caused.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. The warranty period for an item begins on the day the item is delivered to you.
Below please find the procedure of our warranties:
1. Take a video or some photos showing the issue occurred with this item and contact us to submit your claim;
2.We will contact you for more information or give you a response within 48 hours;
3.If a product is still covered by our warranties, you may have to return it. The responsibility for paying the return shipping fees depends on the actual problem of the item you want to return.
The reason why we need them is that after checking, we could effectively confirm the problem and find out the root cause. Furthermore, we will keep them as evidences and provide them to the supplier.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
----------------------------------------------------------------------------------------------------------
Tips:
Here are some methods you may adopt in sending video.
1. Send the video directly in email if possible
2. Upload the video to video websites like YouTube (highly recommended), Facebook and etc.