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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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banggood.com FRAUDERS STORE.
The store will send you a non-working product, and then offer only half the refund. If you are not comfortable then Vansen from customer service, will force you to return the goods back, and spend a lot of time!
And all because the store does not want to check the goods before shipping!
VERY NEGATIVE EXPERIENCE, I do not advise anyone to buy in this fraudulent store.
Order number: *******
Dear telep f,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have received your email and we will reply to you soon? If you have any question after reading the email, please reply to our email to let us know.
Here is our returned policy: https://www.banggood.com/Return-policy_hl103_at528
Return a DOA (dead on arrival) item
If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Horrendous, nightmare of a lame excuse for an online store.
Wrong items sent with no refund. A number of other problems with this company that would require pages of description. They'll take your money claiming items are in stock when they are not and will NOT notify of the situation. If you get tracking, it is totally inaccurate. Countless bad reviews for this "company" from what seem to be thousands of disappointed and scammed customers are reconfirmed over and again. Orders that do arrive average about a month.
Just DO NOT buy from banggood. Does not matter what $ you think you might save, it WILL cost you in wasted time headache and worry. Spend the extra $10 or $20 and order from a US based company and has legitimate service. I was one of those that went in thinking i wouldn't happen to me, but if you order more than one item in an order or make more than one order, they will eventually pull some sneaky tricks to get your $. Read the other reviews and you'll see the patterns I am referring to. The "people" at bonggood know exactly what they are doing and they are being instructed to do so. They know just the right number of customers that they must to appear to be honestly serving in order to profit from ripping off the rest. A campaign to remove banggood from the internet should be launched to stop people from getting scammed by banggood.
Dear Joseph S,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
“Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. But if the restock date of the product was over the estimated shipping date, you can wait, choose to change another product or ask for a canceling. On the page of an out-of-stock item you should be able to view its estimated restock date. If you require any further information or assistance, please do not hesitate to contact us. And we will try our best to improve the issue in the future.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
Banggood welcome any of your suggestions, now and in the future. We want you to make the most out of our products and services, and make sure that you are always satisfied. For this reason, we will take in your feedback and ensure that we can work on improving the quality of the products we sell.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
SCAM!
Order Number: *******.
I never received the article that I ordered, I asked for a refund and they completely ignored me. Do not use this website unless you want to lose your money.
Dear Juan M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We have sent you the latest solution to you on 2019.11.18, could you please check the email? If you have any question after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I bought many things from Banggood over a few years and generally, I never had any issue but I also never needed to complain about anything or contact customer care.
Recently I ordered some 3D printer filament which was marked in stock, however, a few days later I got a notification that the item was actually out of stock and was given 3 options: wait, change order or refund. I opted for a refund. A couple weeks later I realized that I had actually not been given a refund. I contacted them and they kept insisting that the refund was actually made, they wanted meto send a screenshot of the paypal transaction history (!) which obviously I initially refused but then sent them an edited version to black out all sensitive information. They still kept insisting the refund was made when actually it wasn't. I then opened a dispute in paypal and paypal imediately decided in my favor giving me the refund. This is quite odd because if they really sent the refund I would have gotten it. To me it is very clearly a SCAM.
Response to Katrine's reply (below):
You didn't even read my post!
1. No it was not marked as back order
2. Yes I know how that works and when asked I chose to be refunded. There was no problem with this part of the process.
3. Your system correctly marked the item as to be refunded.
4. Your team, when contacted knew it was to be refunded.
5. HOWEVER, I never received the refund and your team kept insisting that they actually sent the refund. This is obviously not true.
This is your game, you play the 'ignorant' role with your reply here just like the customer support team I contacted played the ignorant role by saying they can see the refund transaction
Dear George S,
Thank you for contacting us.
“Back Order” means that some products in your order are currently out of stock and that you might have to wait for their new stock. But if the restock date of the product was over the estimated shipping date, you can wait, choose to change another product or ask for a canceling. On the page of an out-of-stock item you should be able to view its estimated restock date. If you require any further information or assistance, please do not hesitate to contact us. And we will try our best to improve the issue in the future.
And please kindly note that the estimated time for the refund to return to your account is based on the payment method you selected when placing your order. You can refer to the link to get more information about the refund time: https://www.banggood.com/Search_hl71_at434
If you have any other suggestions or comments, please do not hesitate to contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I purchased an outdoor light that didn't work when I received it. The customer service department asked that I take pictures of every side of the shipping box along with video of the light not working. After sending all of that, they told me the would give me $40 so I could get it repaired. I was unable to find a Chinese light repair shop near me for some reason. They would not give me a refund even after I offered to send the light back at their expense. Stay away from this company at all costs. They will not help you if your merchandises is defective.
Dear Larry S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the warranty of Banggood:, hope it could help you. We also hope you could contact us with the links below.
How can I return the defective item to Banggood?
Please contact us before returning a defective item in order to receive the return shipping address and other instructions.
Important Notes
All customers should contact Customer Service for approval before sending anything to us before returning any item(s). Banggood will not be responsible for returned item(s) without notifying us in advance.
Below are some further suggestions and important reminders:
- Keep all the packaging materials and shipping notes, which may be necessary for processing your return request;
- After mailing back the product, please send us the tracking number and a copy of the shipping receipt; if we can not receive this information, we will have to wait until when the product arrives in our warehouse.
- Refunds will be arranged to the same payment method you used to place this order. All the intermediary handling fees and bank processing fees will be at the customer's expense;
- You can refuse to sign for a package if you notice it is broken or open. Accepting a broken or damaged package can affect your return request;
- If you want to avoid paying high import duties on the return package, please avoid selecting an express mail service like DHL, UPS, TNT, FedEx, and similar ones;
- We can arrange a refund or a replacement of the product after receiving the defective item;
- Please place a note inside the return package by including the following details (this will accelerate your return request):
- If you refuse delivery of a parcel due to import duties or taxes, you assume all liability for all costs involved in returning the item to us.
If you don't accept our solution, we recommend you contact us with the links below.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered a roll out pianos. I was so excited to get it. It arrived Damaged and doesn't work. I tried to contact the company, and there isn't a phone number that works. It turn out they are in china, So I went through pay pal, They expected me to return it, witch is understandable, except the shipping to china cost more then I payed for the item. So Pay pale would do nothing and I lost all my money. I had to save up for this. I can't afford to by another one. I got completely ripped off. Don't buy anything from this company. I just wanted to play piano... I'm so sad
Dear Julianne I,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the warranty of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you. We also hope you could contact us with the links below.
Return a DOA (dead on arrival) item
If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
We recommend you contact us with the links below instead of the telephone.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
This has to be the worst company I have ever dealt with, I purchased this notebook used it twice before going on holiday, when I returned and tried to switch it on I got nothing, it's still in guarantee, however I simply can't get in touch with them, email after email simply doesn't work, so I'm £244.78 out of pocket.
How can companies be allowed to do this.
Dear Kevin B,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the warranty of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you. We also hope you could contact us with the links below.
According to the Banggood return policy, you will be asked for a video about the problem and some photos which should include the shipping label, barcode label with the SKU number, and some proofs of the problem.
https://www.banggood.com/Popular-questions_hl103_at588
Here are some methods you can use to send us photos or videos:
1. Send the video and photos directly to our email address;
2. Upload the video to some websites like YouTube, Facebook and etc.;
3. Upload them on Google drive, iCloud or other similar platforms;
You are our important client, we will find a proper solution after receiving your evidence. We appreciate for your co-operation.
After you collect video and photos we need, we recommend you contact us with the links below and we are willing to help you solve the problem.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Ordered a eachine VR 007 Pro and upon receipt charged battery as instructed. Turned of, set up drone and when I restarted 007 Pro only had a white screen with no way to get to the menus. Re-started multiple times with no success. Started a dialogue through emails for Tech assistance and received NO HELP. Decided to return merchandise and through emails have gotten to response on how to return. Am in process of having credit card reject payment and see where that gets me. Will keep you posted.
Dear Peter M,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the drone problem, here is the warranty of Banggood: https://www.banggood.com/Return-policy_hl103_at591, we hope it could help you. We also hope you could contact us with the links below.
According to the Banggood return policy, you will be asked for a video about the problem and some photos which should include the shipping label, barcode label with the SKU number, and some proofs of the problem.
https://www.banggood.com/Popular-questions_hl103_at588
Here are some methods you can use to send us photos or videos:
1. Send the video and photos directly to our email address;
2. Upload the video to some websites like YouTube, Facebook and etc.;
3. Upload them on Google Drive, iCloud or other similar platforms;
You are our important client, we will find a proper solution after receiving your evidence. We appreciate your co-operation.
If you want to return your product, please contact us by replying to our email or we recommend you contact us with the links below for more information on returning product.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
Banggood has disapointedly revealed to be the worst aftersales assistance ever.
I received the drone on 4th of september and discovered a problem on the 14th of september (within only 10 days). Banggood doesn't pay for the returning shipment if you return it more than 7 days after the delivery and that's one thing to take in mind when you purchase with them.
After too many emails sent back and forth with ridiculous offers, when I got clearance from Banggood to send the item I finally returned it back to China on the 8th of october (they offered me 30 euros for a refund of a useless drone for which I paid 300!).
On the 18th of october I got the reference from the tracking number that a Customer Notification had been sent, and the item was cleared from customs already on the 14th of october (as you can see in the screen shot). Today is the 31th of october and still nor the reply from Banggood neither the refund.
I am doing this review to advise others to be aware of these problems. I know that Banggood prices are low but if you happen to have some sort of problem with your item and you have to activate the warranty, it will be a nightmare.
I will never purchase in Banggood again, and I advise everyone not to do it also.
Dear Francisco N,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the warranty of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you. We also hope you could contact us with the links below.
Return a DOA (dead on arrival) item
If the item arrived broken, please contact us within 7 days from the delivery date and follow the procedure for the 7 Days Product Guarantee.
If the item has a high value, we may ask you to return it. Please include all of its accessories, like cables, chargers, batteries, in the returned parcel. If an accessory or component is missing, we will ask you to pay for it. All the return shipping fees will be covered by us.
A returning product could take a long time, and once we receive the product, we will refund you. For more information, please contact us by replying our email or the links below.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I bought from the site 4 times the packages arrived quickly in 3 of the cases, one more difficult but probably the carriers have their fault, a package was damaged but I was quickly compensated without too many negotiations. I think the packaging is weak in some cases and the carriers do not take care not to damage the packages, I recommend assuring, for Europe, the shipping method EU priority arrives home free of charge
Cheap, poorly made, too small And I have to send it back to China at my expense?
I advise you stay away from this and other Chinese companies. They lie.
Dear Ben H,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the warranty of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you. We also hope you could contact us with the links below.
Return unsatisfactory products
If you are not satisfied with your purchase, you can return a product within 14 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.
Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.
We recommend you keep contacting us if you don't satisfy with our solution, or you could contact us with the links below.
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I am the victim of a banggood site scam from their affiliate program.
I set up a website to publish Banggood specials offers, to get paid through their affiliate program.
Once my registration was made, I had access from a certain MarietteSu to a shared file updated daily and that allowed me to publish every day new offers on my site.
I worked hardly, more than 12 hours a day, 7 days a week for almost 2 months. The audience of my website increased significantly.
I invested continually in the development of my website to make it more attractive.
I accumulated more than 40,000 affiliation points, a potential salary of US$4000...
And then, one day, recently, my account was suddenly locked, impossible to access to my orders and worse still to my gains of affiliations.
I ask for an explanation, but I never had any answer, no explanation, nothing a total silence.
I found evidence from other people who have suffered the same kind of mishap, some of them accused of "displaced attitude" without any evidence or explanation.
I'm revolted, I invested a lot of money and time.
I start an awareness campaign on social networks to denounce this kind of scam and these brutal methods of denigration, banishment and exclusion.
I know that I'm nothing for this Banggood company but that doesn't give them the right to treat people with total disregard and disrespect.
Dear Marie L,
Thank you for choosing Banggood and sorry for any inconvenience caused.
We are sorry to hear that, about your question, we recommend you contact us with the links below and we will give you our all-rounded solution.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
They sell third rate defective equipment without instructions. I bought video glasses that are supposed to be worned on ones face. When charging, the battery swells up and overheats. Imagine if this thing explodes on your face. Further, glasses are incomplete without some camre they sell separately and don't tell you upfront. The glasses are not bluetooth or any other method compatible with android or ios. Even Though Banggood site doesn't state that you have to pay for return shipping, Banggood.com wants you to pay to return their cheap garbage back. I left a negative feedback on their site which disappeared right away and all is left are deceitful positive feedbacks.
Don't buy anything from Banggood.com, they're a bunch of crooks like all Chinese companies are that I had a displeasure of dealing with.
This is the garbage they sold me without instructions and misleading webpage.
https://www.banggood.com/JJRC-FPV-003-5_8GHz-40CH-Full-Frequency-Band-Auto-searching-FPV-Goggles-Monocular-Glasses-w-Battery-p-*******.html?cur_warehouse=CN
Dear Simon G,
Thank you for choosing Banggood and sorry for any inconvenience caused.
For the product problem, here is the warranty of Banggood: https://www.banggood.com/Return-policy_hl103_at528, hope it could help you. We also hope you could contact us with the links below.
If the item is still within the validity period of this warranty:
We will reimburse you for the return shipping fees after the defective item has arrived in our warehouse. Any further costs incurred during the return process will be at the customer’s expense.
Banggood will not cancel comments as long as comments follow our guideline: https://www.banggood.com/Search_hl68_at518
Please avoid posting the following content to prevent your review from being rejected or removed:
Offensive or abusive language;
Links to other stores or competitors;
References to the price paid, due to the fact that our prices are always changing;
Questions about orders or products, payment or delivery. Please contact us;
Criticism of Banggood's service. Keep the review focused on product attributes, post such a comment on our contact us;
Reviews for products that have already been removed from Banggood;
Reviews those are overly simple. Please be informative;
Reviews for products you purchased more than 6 months ago;
Any personal contact information, like your e-mail address or phone number;
Multiple reviews for the same item;
We take the security of your personal information very seriously. Therefore, for the product problem, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
He recibido mis productos, algunos han llegado incompletas o rotos, pero el servicio de postventa es adecuado.
Dear David J,
Thank you for sending such a kind and enthusiastic comment.
We sincerely the product we sent you has a problem. Banggood will improve this to provide a better shopping experience for customers.
We are also glad to hear that you are satisfied with our service. Your positive feedback allows us to know our efforts are appreciated and you are satisfied with our service. We feel deeply grateful when our customers take time out of their busy days to provide us with some open and honest feedback about our products and services.
Once again, thank you for taking the time to let us know how you feel. We appreciate your feedback and truly want to make your shopping experience as pleasant as possible.
If you have any questions, feel free to contact us: Personal Computer: http://www.banggood.com/Contact-Us_hi111. Mobile: https://m.banggood.com/contact_us.html.
We look forward to continuing to serve you for years to come and we wish you a nice day.
Best regards,
Banggood Team
For my Order Number: ******* (Android Box) on www.banggood.in, the Beijing Exchange Station has returned the parcel multiple times after been delivered to air transport.
Now since 12-Oct-2019, the package is untraceable and when contacted the live chat customer care they promised to revert via email in 24-48 hrs. With investigations.
With several security returns at the air transport and item been bagged multiple times, I have the apprehensions now that it is broken and/or lost, and therefore is untraceable.
Can any representative from banggood.in advise here?
Dear Puneet P,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Your order is still in normal shipping, now it is in your country.
We have sent you an email on 2019.10.21 about more details, could you please check the email? If you have any question after reading the email, please reply to our email to let us know.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
All is well when you get the goods you order but when you dont, the customer service is verry dodgy to say the least. I have had a couple of item complaints and the customer service have not done any thing at all to help. The live chat seems friendly enough but everyting is confermed buy a superviser that will assess your case. They will always get back to you with an e-mail but then never do. Atleast never order any thing with out a tracking number, if the package is lost Banggood will not take resposibility. That is the bigg clue here, the lack of responsibility. For an International Corp. their standards are not well founded on taking care of their customers. I guess. What the hell can we do about it when we are half a world away ordering chip crapp on the nett. If they dont want to, the dont need to do $#*!t. I ordered a drone with a carry bag, No carry bag. I ordered 2 mini drones without tracking, No mini drones.
Dear Samart J,
Thank you for choosing Banggood and sorry for any inconvenience caused.
Contacting us through email is a better wait because we could give you the detailed information.
As long as you choose any shipping method except standard shipping, you will receive a valid tracking code for you to check where your parcel is. If the parcel lost, and you purchase shipping insurance for your parcel, we could refund you. Here is the shipping insurance of Banggood: https://www.banggood.com/Search_hl69_at648.
If there is any missing item in the parcel you received, here is our policy: https://www.banggood.com/Search_hl71_at377
Below please find enlisted some of the most common reasons:. The order was split: check if your order has been split on the My Orders page of your account;. You ordered from different warehouses: if you have placed an order from different warehouses, you will receive the products separately;. We made a mistake: on rare occasions, an item may not have been placed in the right package;. The parcel was damaged or some items were removed: your package may have been opened or damaged during its delivery. It is also possible that one or more items have fallen out.
If the status of your order shows that it was not split, please do not hesitate to contact us.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
WARNING!
I bought a mc tail brand light. Never recived It and they stole my money. I Did contact them and was promised to be refunded But nothing ever happend and Then they ignored my mails
Dear Mats S,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
Any email we received will be replied in 24 hours, please wait for a while if you haven't received our reply in 24 hours. Or we recommend you contact us with the links below:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I ordered Android box on 10 September, but till today(Oct 15) its status is SHIPMENT INFORMATION SUBMITTED, I mailed them and chat with them many times, I asked for cancel my order and refund, but no use, so guys never ever order from banggood.
Dear Prakash M,
Thanks for your order and we are sorry to hear that you still have not received the order yet.
We can deeply understand how frustrated that you have not received your parcel yet. And please kindly note that in some rare cases, the delivery might be slightly delayed due to processing times in postal or Customs office or the bad weather. And the tracking information of this order will be updated at important logistics stations or once it arrives in your country.
According to our shipping policy, all items being sold at Banggood are guaranteed to be delivered to buyers within 60 days (90/120 days for Brazil, Ecuador, Venezuela, Argentina, Bolivia, Peru, South Africa). And all orders shipped from the US, EU, FR, and AU warehouse are guaranteed to be delivered within 30 days (45 days for orders shipped to Brazil and Mexico). You can get a full refund if you have not received your items beyond this time.
The shipping information is valid, but it may not be updated due to some shipping reasons. Please contact us with the links below and we will check for it.
We take the security of your personal information very seriously. Therefore, if you have any other questions, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
I put in charge not switch on and cant charge i received the watch before yesterday. Really am not feeling happy i hope you do some things for me.
Thanks.
Dear GOUADJELIA N,
Thank you for choosing Banggood and sorry for any inconvenience caused.
According to the Banggood warranty policy, you will be asked for a video about the problem and some photos which should include the shipping label, barcode label with the SKU number, and some proofs of the problem.
https://www.banggood.com/Popular-questions_hl103_at588
Here are some methods you can use to send us photos or videos:
1. Send the video and photos directly to our email address;
2. Upload the video to some websites like YouTube, Facebook and etc.;
3. Upload them on Google drive, iCloud or other similar platforms;
You are our important client, we will find a proper solution after receiving your evidence. We appreciate for your co-operation.
Please contact us and send us the video and photo with the links below:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team
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Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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Dear Jacob S,
Thank you for choosing Banggood and sorry for any inconvenience caused.
If you need to unsubscribe the newsletter, we recommend you contact us with the links below.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us via these links:
Personal Computer: http://www.banggood.com/Contact-Us_hi111
Mobile: https://m.banggood.com/contact_us.html
We will work on answering your questions as soon as possible and be ready to help you at any time.
Best regards,
Banggood Team