BanggoodReviews 3,246

Well after 3 attempts at getting my 3D printer which never worked fixed I basically gave up and sold it as non-working at a loss of around 300 GBP. The support person's insistence that they send me parts and I fix this myself (even after I told them that I am not technical and due to arthritis not really capable) just wore me down in the end. Amazingly I managed to replace the part they assumed was broken and it still did not work... at this point they didn't want to know. They should have collected this on day one but apparently the DOA guarantee does not apply if the item is going to cost them money to pick it up... and I sure as hell was not going to spend an additional 100 GBP to send it back (even though it came from a UK warehouse I apparently had to send it back to China).

In conclusion I would not buy a single item from them in the future... not a single nut, bolt or screw... and I would urge with all the strength i can muster to think very carefully before purchasing from them. Amazon may be more expensive but at least you have some peace of mind.

Purchased an item from Banggood. The item arrived damaged. There was no bubble wrap, padding, or any type of protection for the item I purchased.
When I contacted Banggood to see about returning the damaged item to exchange it, they wanted pictures showing the damage. Then they wanted videos showing the damage. I provided both. Still, they refused to exchange the item saying it would cost too much to return. That really shouldn't have mattered since I have to pay the return shipping costs. They refused to provide me the return shipping address. Instead they offered me $50 in lieu of returning the item, and to provide a review and send them screenshots of the stars. Banggood is pathetic. There's absolutely no consideration for the customer.
Banggood refused to exchange the item, and refused to refund my money. I will never do business with Banggood again.
This company is bad. Do not shop at Banggood. You will regret it.

I ordered a Mini PC from banggood. It product arrived damaged and would not function as promised. Following contact with banggood I was promised a full refund plus reimbursement of shipping cost. To date the company has stalled and used avoidance tactics to avoid allowing me to return the product for a full refund. Others have mentioned this and to me it seems like a corrupt practice. Do yourself a favour and stay away from these people they are bad news have no integrity and likely not good business people.

Product was delivered late (but OK for COVID times) and looked OK, however it did not work as advertised at all (a race drone). Contacted customer service and are getting the run around. They refused to answer first, then offered 50% of the price as refund, then suggested to have it repaired in local repair shop (its a specialty item, there is none), then suggested to ship it back, then declined to carry the cost for return shipping to China... its going on since 6 weeks now, its silly. I have filed a dispute with my credit card company to get my money back and told them so... no response. Stay far away or purchase items with money you don't need to ever see again.

I ordered a complete Induction heater and received the circuit board a broken cooling fan and the Tesla coil missing. After weeks of reporting the missing piece their response was to send pictures of packaging, components received and part missing. They kept changing their request for pictures to the point I told them I had sent enough photos to fill an album. They offered me a $15.00 refund for the missing part, I asked them what I was to do with a useless piece of equipment. Today they suggested I buy the missing part locally. My response was to tell they are IDIOTS if I could buy it locally why would I deal with BANGGOOD!

I ordered an item on July 6th, 2020. The tracking info indicated that the item was "delivered" on May 27th, 2020, which was BEFORE the date that I placed the delivery. Upon emailing them about the issue, I received the below robotic reply:
"We are sorry to hear that your order******* was returned due to incorrect name in the ad
Dress.
We are able to arrange a refund which has deducted shipping feeUS$8.01 for you. Would you mind accepting it? Hope for your kindly understanding."

They want me to pay. For their terrible service. If you are thinking about ordering parts from them, use them as an absolute last resort.

It was the best webshop, but became a joke.
You have to wait weeks until they ship the item. If you ask, why? It's not in stock. Unfortunately the website shows it's in stock and ships in 24 hours (it did jót change in the last 4 weeks)
Shipping time? Don't believe what they write. It can be months easily. Of cours it is because of Corona virus. Interesting thing, Gearbest can ship faster no matter any virus.
Tariff insurance... The biggest joke!
I provided all documents that I had to pay custom duty weeks ago. Still no money back, but I am getting 1-3 emails every day. Or they want me to send the documents again and again, or they ask me to confirm, how much is the 60% of the value of the item what I ordered, or anything, what they can find out to do not pay.
Shipping insurance:
Estimated shipping time is 5-12 days. After 20 days and no tracking information, I asked them to send the item again. Of course, the answer is NO! They can do it after 3 months only!

Very Poor Customer Service especially as it comes to:
1) Reliability (not consistent on delivery timelines, variant package content where some missing a cable or some accessory or have their manual in Chinese sent to a US address and presumed to be delivered from a US warehouse)
2) Abiding by their own Return Policy: When requesting a return of a product, they find every possible excuse to waste time and encourage you to give up on your return idea by giving "canned email responses" that do not address the request. We have done couple of returns with them and each has taken more than 10 emails exchange over 2-3 weeks period of time where some people could easily give up. We were just persistent to make them happen despite the non-sense we had to deal with this retailer.
3) Refusing to take accountability or respond to media or 3rd party: The consumer rights as defined in North America is not something they acknowledge and even they may not be aware of. They leverage the fact that they are a foreign company and pay less attention to what is required re consumers protection in the USA and Canada. Check the Better Business Bureau BBB for actual formal complaints filed against them for which they failed to provide even a response to BBB.

Advice: Stay away, there are many other better vendors

I would never recommend this company if there was a rating lower than -0 it will be Banggood their customer service is OK but they follow through I rather give my money to homeless people and help them at least I know they would be appreciate it they had no problem taking my money but they could not deliver my product almost 2 months later what a let down this company should be shut down and investigate and sued I advise everyone to stay away and run like Godzilla was after you. I will write a review every day until this place is shut down join with me. I ordered $570 worth of RC cars and never received them and keep getting the runaround about where they are and about a refund horrible company to do business with.