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Banggood Reviews Summary
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Was a little confusing but I think I ordered correctly.
My first experience with this type of product. Very good. I recommend.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
The shipments from china has become very expensive, so I bought from U.S. storage. There was not carrier from U.S. to my country, but Banggood, send it from china, with no extra cost and half the time!
The shipments from china has become very expensive
No discount codes worked. Even Pay pal voucher did not apply. I am not happy.
Received a used item. I am now waiting to return it
No discount codes worked. Even Pay pal voucher did not apply. I am not happy.
Easy shopping
Delivery times are shorter since postage isn't free anymore.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Loved the t-shirt but it was rather screwed up in the package but it was fine when hung on a hanger.
Good experience but I would prefer it if your website used English instead of US English.
I. e. Spell words such as "colour" like quoted here as that is the correct English spelling. English originates from England and not from the USA.
Good experience but I would prefer it if your website used English instead of US English.
I. e. Spell words such as "colour" like quoted here as that is the correct English spelling. English originates from England and not from the USA.
Ordered a keyboard, sadly it came with a manifacturing flaw, after contacting the support, the issue was taken care of within 48h which made me really happy. Good service overall.
Never buy from Banggood. They don't have even 10% of the items showing online as IN STOCK. I have ordered item on November 2020 and follow up on item for 2 months. During this time the replies from customer service were so rude as they do not have such item which is shown on site as IN STOCK. Today January 2021, and they said your money refunded, after wasting 2 months by paying our money. These people are just collecting money from people all over world to use in their business and refund after 2 months if you chase behind your order.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
On the page of an out-of-stock item you should be able to view its estimated restock date. If the restock date of the product was over the estimated shipping date, you can wait, choose to contact us.
We appreciate you taking the time to inform us of how can we improve our service for our customers. We will take in your feedback and actively work on improving the quality and the service of us.
We have sent you a private message to understand the situation, if the problem has not been solved, please contact us at [email protected]
Best regards,
Banggood Team
Was looking for an RC Truck for my grandson,. Went to Banggood, website showed 10-15 days shipping so I ordered it. When I got the email confirming the order it showed it would not arrive for 49 days. Called Banggood to cancel the next day, order has not yet posted to my card and was told I could not cancel. Do not order from this company if you want to get good service or receive your merchandise in a timely manner.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
The delivery time depends on the shipping method you choose, and more details about the delivery time please kindly refer to https://www.banggood.com/Shipping-methods_hl70_at321.
If you want to cancel an order, you can refer to this link:
https://www.banggood.com/Search_hl69_at590
We have contacted you via email, if the problem has not been solved, please contact us at [email protected]
Best regards,
Banggood Team
I bought a portable laptop screen. Does not even function! I called customer service, directly hangout off my phone! Does not event reply!
Dear customer,
Thank you for your order and we apologize for any inconvenience caused.
According to our warranty policy, If there are quality problems in some categories of products, you can get a refund or exchange up to 180 days. For more information on our warranties, please refer to the following link: https://www.banggood.com/Guarantees-and-Return-policy_hl103_at1168
According to the inspection, we have sent you an email. If the problem has not been solved, please contact us at [email protected]
Best regards,
Banggood Team
Sono ancora in attesa della RX N° ordine ******* del 18/10/2020. -Aspetto VS notizie
Dear customer,
Thank you for taking the time to leave your comment. Sorry about the inconvenience.
Its tracking information shows that your parcel was delivered successfully.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Sono ancora in attesa della RX N° ordine 91281697 del 18/10/2020. -Aspetto VS notizie
Sent back an item in September. Said they'd give a refund when it arrived, but kept saying they hadn't received it, even after allowing for the lengthy shipping times it should have. They finally admitted in January that it had arrived, and they'd send a refund within 3 days. 4 days later, they said they'd refund within 48 hours, now they say, "It hasn't been checked yet. Get back to us in a week if you haven't got your refund". You see where this is going?
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
If the product you have received does not meet the pictures or the description on the product page or the item has any quality problem, please send us some detail.
If you encounter a problem that need to return the product to us, you can refer to this link: https://www.banggood.com/Search_hl103_at1168
We have contacted you via email, if the problem has not been solved, please contact us at [email protected]
Best regards,
Banggood Team
Produit défectueux après 6 mois; remboursé suite à 2 échanges par mails.
Dear customer,
Thank you for placing an order with Banggood.
We're really sorry about the order issues you experienced.
If you have any questions, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
12 essais avant de pouvoir enfin payer la commande( message comme quoi le panier avait changé) tout supprimé du pagnier, puis remis et réessayé, puis supprimé et remis... finalement j'ai supprimé des contenus pour commander juste ce qui passe.
The delivery time is horrible and stress for one day it will say your package is co! E I'm a week then it will say your package is coming in a month I should have just orderd from Amazon please don't waste your ti! E on thing scamming website up to this day I have still not received my package
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. If you have not received your parcel yet after the estimated delivery time, please contact us, we are willing to help you.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team
Wish I could use less stars, because Banggood is useless. Placed an order very early Friday morning with express ($35) 2-3 business day delivery. Their own website said the package shipped Friday afternoon, which would place delivery at the latest the following Wednesday. It is now Saturday, and tracking just changed from "End Of Day" today, to "No expected delivery date". Asked Banggood for a refund of the shipping charges, and they offered a measly $2 in "BG Points". As if I would ever order another thing through them.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Under our joint efforts, we finally reach an agreement on this issue. Hope you will be satisfied with the solution.
If you have any inquiries, please do not hesitate to contact us at any time at [email protected].
Best regards,
Banggood Team
First timI have been chasing an order but so far I have not received a response
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. If you have not received your parcel yet after the estimated delivery time, please contact us, we are willing to help you.
We have already contacted you, if the problem has not been solved, please contact us at [email protected]
Best regards,
Banggood Team
I bought a 3d printer on banggood. I received it with broken and mismatching parts. After communicating to banggood several times, they agreed to replace rhe parts. Two months later and serveral attempts to find out what happened to the parts and they keep on ignoring me. I would just like my money back.
Dear customer,
Thank you for taking the time to leave your comment.
Sorry that you are not satisfied with our solution.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Due to insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team