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Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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All good, arrived on time, great price, still waiting to get opened for my sons birthday... but already have another scooter for his brother and its a great success, works perfect, thank you
Arrived nearly one week later than announced but very satisfied with the experience so far. All arrived in perfect condition and very good price. Thank you!
Good amount of products but had to pay 2 shipping orders, but not expensive.
Good amount of products but had to pay 2 shipping orders, but not expensive.
So far so good, they give off an awesome beat, love the bass it gives off.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
So far so good, will wait and see how long it takes to get to me.
Received my order. Everything as expected. My only complaint is I wish shipment tracking were better. After shipping there was no additional info until product showed up at my door. Otherwise, great products at very good prices
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
Perfect for my, ichhabe das was ich brauchte, habe ich sehr schnell bekommen, Bin hoch zufrieden und kann sie nur weiterempfehlen
I placed my initial order, Dec 15,1st buy coupon wouldn't work so l used their cancel setting. They already got my money from PayPal, said it had been processed.
I can't access my account, under orders, processed and shipping it says NO ORDERS! THEY HAVE NO RECORD OF MY ORDER!
THEIR SHIPPING & OMNIVA SHOW IT'S COMING FROM ESTONIA TO CHINA!
TRACK 17 HAS NO ORDER.
Since I paid they either need to send a replacement from my cart or issue a FULL REFUND!
I AM NOT PAYING FOR A NONEXISTENT ORDER!
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
Here is our Q&A of using a coupon: https://www.banggood.com/Search_hl68_at338.
But if you have met some troubles on using the coupons, you can refer to the link to get more information: https://www.banggood.com/Search_hl68_at334.
If you require any further information or assistance on the order, please do not hesitate to contact us at any time.
We have already contacted you, if the problem has not been solved, please contact us at [email protected]
Best regards,
Banggood Team
Good discounts for nice looking goods. This has been my first purchase and has been a good experience so far. Looking forward now to the receipt of the goods.
Good discounts for nice looking goods. This has been my first purchase and has been a good experience so far. Looking forward now to the receipt of the goods.
Very fast shipping, items as described, I'm very satisfied so far.
Very fast shipping, items as described, I'm very satisfied so far.
Sok jó árú - korrekt áron. Megfelelő csomagolásban, elfogadható idő alatt! Kell ennél több? Igy szeretem.
I tried to redeem my new user bonus of $20 but could not get it on this order. Why?
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
I tried to redeem my new user bonus of $20 but could not get it on this order. Why?
So easy to use the web page. Very delighted with the product, not yet fitted and tried out.
We ordered a TV that came with a faulty LCD display. The error is not due to Banggood or shipping. After submitting the photos and videos, they were offered a refund of the price of the device. Communication is flawless, email exchanges every working day. Customer service 5 stars.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
We're really sorry about the order issues you experienced.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Good product took forever ended up ordering from another retailer a couple of weeks after the second one had arrived the first one showed up.
Dear customer,
Thank you for taking the time to leave your comment. Sorry about the inconvenience.
Due to different regions and transportation methods, the transportation time is different. Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321
We will report your questions to the relevant departments, and will continue to find more suitable, safer and faster carriers.
If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Functions and great deal for what it is. Very happy with the product quality.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Let's see how quick you can get it here. I can not stop and need these parts Asap!
Let's see how quick you can get it here. I can not stop and need these parts Asap!
Bon produit a un super tarif
Dommage que la notice soit pas en plusieurs langues
Dear Customer,
Thanks for your comments and suggestions. We cheris hevery custome's the opinions and suggestions.
We will continue to improve our website, products and customer services.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
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Arrived in tact, have not yet used but looks easy to set up. Very pleased with purchase
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Easy to use but no idea what product like or any good as only just ordered it
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Easy to use but no idea what product like or any good as only just ordered it
Answer: There customer service is horrible.
Answer: Best thing you can do with Banggood is AVOID THEM LIKE THE PLAUGE
Answer: Dear Efren R, all most products are made in China. Banggood is aimed at choosing the best supplier and product for customer from all over the world. Welcome to place an order. Thank you so much!
Answer: I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry
Answer: Crap! Really poor quality!
Answer: I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.
Answer: My shipments took 3 months to New Mexico, and they lose tracking ability after a certain point. It took 3 weeks just to get it to the Chinese customs office. All items broke down within weeks, and one caught fire.
Answer: Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.
Answer: I find that very dubious, it has never happened to me on any site. Personally, I would look elsewhere. It is not worth the risk.
Answer: Dear rodrigo m, we are very sorry to hear that your parcel didn't arrive. Could you please tell us your order number, so we can have a check?
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Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!