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Banggood

2.0

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Banggood Reviews Summary

Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.

service
548
value
1,255
shipping
1,266
returns
263
quality
1,257
This company responds to reviews on average within 48 days

Instant Feedback

123,162 reviews

We monitor reviews for authenticity

Nebraska
1 review
0 helpful votes
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No response or tracking info
December 20, 2020
Updated review

Did not provide tracking info on request and no response to inquiries.

Date of experience: December 19, 2020

Went pretty well had to look round for key clicks to...
November 22, 2020
Previous review

Went pretty well had to look round for key clicks to complete

Date of experience: November 22, 2020
New York
1 review
0 helpful votes
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Buen producto
December 19, 2020
Updated review

Rápido. Página muy clara en cuanto a instrucciones.

Date of experience: December 19, 2020

Rápido
October 22, 2020
Previous review

Rápido. Página muy clara en cuanto a instrucciones.

Date of experience: October 22, 2020
New York
1 review
0 helpful votes
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I do not recommend buying products guided by the description and customer reviews on this website. This site simply does not publish reviews with ratings of 3 or below. I wrote a couple of comments on this site for products that were surprisingly low quality, although the reviews on the site praised the product and my reviews were not only published, but they just disappeared, as if I did not write them, while I did not have the opportunity to write new ones.
I am simply in the slink of this approach and advise you to be extremely careful when thinking about buying on this site. It is not easy to return the goods from them - they will do everything to make you lose the desire to do so. First, you will be asked to send a photo and video describing the problems, then they will drag out a reply and ask you to send the goods to China at your own expense, so do not expect to easily return your money for the goods, but no one will refund the shipping costs to you;

Banggood attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 19, 2020
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment. We're really sorry about the order issues you experienced.

In order to maintain the customer’s personal information and good purchase environment, We will have relevant departments to monitor review.

To prevent your review from being rejected or removed, please post a review accorddingng to our review guidelines: https://www.banggood.com/Search_hl68_at518

As long as you stick to these guidelines, we will post your reviews, regardless of them being positive or negative.

In order to better understand the problem of the product, we will suggest that customers describe the problem of the product through related photos or videos, so as to propose corresponding solutions.

You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168

If you have any questions, please do not hesitate to contact us at [email protected]

Best regards,
Banggood Team

GB
1 review
0 helpful votes
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Briliant
December 19, 2020
Updated review

First time great arrived on time no problems. And it is a brilliant piece of kit. Thank you very much. P. s Will shop again with you.

Date of experience: December 19, 2020

First time great so far
November 1, 2020
Previous review

First time great so far

Date of experience: November 1, 2020
New York
1 review
0 helpful votes
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Good phone cases for my Poco, not so great website
January 18, 2021
Updated review

The coupons I applied made my items more expensive, which is a bit sketchy. The $3 off coupon made my 2 items go from $25.63 to $28.97! Shipping took a long time too, I waited for I think a month?. However, the cases I received for my phone are really good! I somehow got an extra case in my order, I don't remember adding it to my cart but I do remember looking over my cart to remove an item so I'm not sure how I could've missed it. Something feels off about the website, but I think I would risk it again because the phone cases are good, I just would pay super extra careful attention next time.

Date of experience: December 18, 2020
Katherine L. Banggood Rep
over a year old

Dear customer,

We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.

We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]

Best regards,

Banggood Team


The coupons I applied made my items more expensive
December 15, 2020
Previous review

The coupons I applied made my items more expensive. The $3 off coupon made my items go from $25.63 to $28.97.

Date of experience: November 14, 2020
Colorado
2 reviews
0 helpful votes
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Function generator has been received
December 18, 2020
Updated review

Was easy to navigate the site withe detailed product information.

Date of experience: December 17, 2020
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


Was easy to navigate the site
November 21, 2020
Previous review

Was easy to navigate the site

Date of experience: November 20, 2020
Guadeloupe
1 review
0 helpful votes
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Comment on order
January 17, 2021
Updated review

I have always received My orders, but with some. I am still waiting for two orders but I understand that many parcels are delayed, due to Covid 19.

Banggood attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 17, 2020
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment. Sorry about the inconvenience.

Due to different regions and transportation methods, the transportation time is different. Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321

Deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions and Covid 19.

If you do not receive your parcel within our shipping time, you can contact us at [email protected]

Best regards,
Banggood Team


I have always received My orders in due Time
November 6, 2020
Previous review

I have always received My orders in due Time. I hope that this will last!..

Date of experience: November 6, 2020
Turkiye
1 review
0 helpful votes
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Müşteri memnuniyeti
December 17, 2020
Updated review

Önerebileceğim bir alışveriş sitesi. Tavsiye ediyorum.

Date of experience: December 17, 2020

Önerebileceğim bir alışveriş sitesi
October 23, 2020
Previous review

Önerebileceğim bir alışveriş sitesi. Tavsiye ediyorum.

Date of experience: October 23, 2020
GB
1 review
0 helpful votes
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Not Quite as described
January 16, 2021
Updated review

. The Socket Tester was supposed to have a UK plug built in, but it came with an adapter which make the device far less useable.

Banggood attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 17, 2020
Katherine L. Banggood Rep
over a year old

Dear Customer,

Thanks for your comments and suggestions.

We cherish every custome's the opinions and suggestions and have submitted your opinion to the relevant department.

Based on customer shopping experience and opinions, We will continuously to improve our website, products and customer services.

You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]

Best regards,
Banggood Team


.
November 27, 2020
Previous review

.

Date of experience: November 27, 2020
France
1 review
0 helpful votes
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Très bonne petite tablette
December 17, 2020
Updated review

Bon produit, elle est rapide et a une très bonne autonomie.
Je regrette que les tablettes ou téléphones achetés en chine ne bénéficient pas des mises à jour Android, ni de ses mises à jour de sécurité!
C'est un très gros problème!

Date of experience: December 17, 2020

Très sérieux
November 20, 2020
Previous review

Très sérieux

Date of experience: November 20, 2020
Hungary
1 review
0 helpful votes
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The costumer service was pretty fast and correct. I will order stuffs from banggod. I reccomend this site.

Date of experience: December 17, 2020
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!

GB
1 review
0 helpful votes
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Good but not so 4k
December 17, 2020
Updated review

Brilliant fast really impressed apart from the camera

Date of experience: December 17, 2020
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


Brilliant fast really impressed
November 26, 2020
Previous review

Brilliant fast really impressed

Date of experience: November 26, 2020
GB
1 review
0 helpful votes
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1st time ordering through Banggood
December 17, 2020
Updated review

First time using Banggood after being recommended by a friend. Time will tell on how quick my first order arrives to the UK.

Date of experience: December 17, 2020
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment.

We will do our best to ensure that the products shipped to our customers are in their best conditions. And deliver it to our customer as soon as possible.

We take the security of your personal information very seriously. If you have any questions, you could contact us at [email protected]

Best regards,
Banggood Team


First time using Banggood after being recommended by...
November 27, 2020
Previous review

First time using Banggood after being recommended by a friend. Time will tell on how quick my first order arrives to the UK.

Date of experience: November 26, 2020
GB
1 review
0 helpful votes
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Very pleased
December 17, 2020
Updated review

Ok but advert confusing. The format and details of your information needs to overhauled. The time taken for delivery also needs to be improved

Date of experience: December 16, 2020

Ok but advert confusing
August 24, 2020
Previous review

Ok but advert confusing.

Date of experience: August 24, 2020
Maryland
2 reviews
0 helpful votes
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Coupon
December 17, 2020
Updated review

I should've received the full $20 coupon on my first purchase.

Date of experience: December 16, 2020

I should've received the full $20 coupon on my first...
January 7, 2021
Previous review

I should've received the full $20 coupon on my first purchase.

Date of experience: December 7, 2020
Mexico
1 review
0 helpful votes
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Reclamo
December 16, 2020
Updated review

Lo compre por medio de una promoción de BG BEE... en donde decía que te rembolsarian el 100% de lo que pagaste... pero al momento de hacer la compra no lo hacen con la promoción si no que te manda a venta normal y entonces a la hora de reclamar no te devuelven nada por qué según ellos fue una compra normal... sin promoción... y eso no se vale... que engañen con eso... yo soy un cliente abitual de BANGGOOD... y el producto está muy bueno... no por este error voy a dejar de comprar con ellos... vendedor execelente. Envío excelente y Bangood. Buena tienda... Ojalá publiquen mi comentario y corrija ese error Bangood

Date of experience: December 16, 2020
Katherine L. Banggood Rep
over a year old

Dear Customer,

Thanks for your comments and suggestions. We cheris hevery custome's the opinions and suggestions.

We will continue to improve our website, products and customer services.

You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]

Best regards,

Banggood Team


Estamos en espera de mi producto...
November 4, 2020
Previous review

Estamos en espera de mi producto... después comentare

Date of experience: November 3, 2020
Hungary
1 review
0 helpful votes
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I got what I ordered
December 16, 2020
Updated review

Excellent!
It was difficult for me to find other suppliers that supply the same content what you had offered.
I needed spare parts for my new Roborock s5 max. Your price was the best.

Date of experience: December 16, 2020
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for sending such a kind and enthusiastic comment.

Have a nice day!


Excellent!
November 19, 2020
Previous review

Excellent!

Date of experience: November 19, 2020
Spain
1 review
0 helpful votes
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Contento con la compra. Volvería a comprarlo, bonito SSD PEQUEÑO Y RÁPIDO y con extras, funda y cable. Lo recomiendo.

Date of experience: December 16, 2020

Regular
December 4, 2020
Previous review

Regular

Date of experience: November 10, 2020
Australia
1 review
0 helpful votes
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Fast delivery, and a generally good experience
December 16, 2020
Updated review

I was disappointed that coupons provided did not specify clearly that they would be deducted from the RRP and not from the advertised price.

Date of experience: December 16, 2020

I was disappointed that coupons provided did not specify...
December 4, 2020
Previous review

I was disappointed that coupons provided did not specify clearly that they would be deducted from the RRP and not from the advertised price.

Date of experience: November 11, 2020
Spain
1 review
0 helpful votes
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La segunda mejor pagina de compra, después de AliExpress
December 16, 2020
Updated review

Solo en el último momento te informa del precio del envio y es una experiencia desagradable. Que insista en cobrar un seguro, cuando debería garantizar este servicio en la compra da una sensación de compra realmente decepcionante.

Date of experience: December 16, 2020
Katherine L. Banggood Rep
over a year old

Dear customer,

Thank you for taking the time to leave your comment.

The prices of shipping fee vary according to the type, location, shipping method, and warehouse you selected.

More details of shipping fee:https://www.banggood.com/Search_hl70_at323

We take the security of your personal information very seriously, if you have any further questions, you could contact us at [email protected]

Best regards,

Banggood Team


Solo en el último momento te informa del precio del...
December 4, 2020
Previous review

Solo en el último momento te informa del precio del envio y es una experiencia desagradable. Que insista en cobrar un seguro, cuando debería garantizar este servicio en la compra da una sensación de compra realmente decepcionante.

Date of experience: November 12, 2020

From the business

Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.


banggood.com
Founded in 2005
Hong Kong, NY, China
+411
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