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Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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Did not provide tracking info on request and no response to inquiries.
Went pretty well had to look round for key clicks to complete
Rápido. Página muy clara en cuanto a instrucciones.
I do not recommend buying products guided by the description and customer reviews on this website. This site simply does not publish reviews with ratings of 3 or below. I wrote a couple of comments on this site for products that were surprisingly low quality, although the reviews on the site praised the product and my reviews were not only published, but they just disappeared, as if I did not write them, while I did not have the opportunity to write new ones.
I am simply in the slink of this approach and advise you to be extremely careful when thinking about buying on this site. It is not easy to return the goods from them - they will do everything to make you lose the desire to do so. First, you will be asked to send a photo and video describing the problems, then they will drag out a reply and ask you to send the goods to China at your own expense, so do not expect to easily return your money for the goods, but no one will refund the shipping costs to you;
First time great arrived on time no problems. And it is a brilliant piece of kit. Thank you very much. P. s Will shop again with you.
The coupons I applied made my items more expensive, which is a bit sketchy. The $3 off coupon made my 2 items go from $25.63 to $28.97! Shipping took a long time too, I waited for I think a month?. However, the cases I received for my phone are really good! I somehow got an extra case in my order, I don't remember adding it to my cart but I do remember looking over my cart to remove an item so I'm not sure how I could've missed it. Something feels off about the website, but I think I would risk it again because the phone cases are good, I just would pay super extra careful attention next time.
Dear customer,
We are sorry to hear that you are not satisfied with the product or service from us and we will try our best to help you.
We take the security of your personal information very seriously. Therefore, regarding your issue, we suggest that you could contact us through this email address:
[email protected]
Best regards,
Banggood Team
The coupons I applied made my items more expensive. The $3 off coupon made my items go from $25.63 to $28.97.
Was easy to navigate the site withe detailed product information.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
I have always received My orders, but with some. I am still waiting for two orders but I understand that many parcels are delayed, due to Covid 19.
Dear customer,
Thank you for taking the time to leave your comment. Sorry about the inconvenience.
Due to different regions and transportation methods, the transportation time is different. Here are more details about the shipping time: https://www.banggood.com/Shipping_hl70_at321
Deliveries might be delayed due to unavoidable conditions, like slower customs clearance procedures or poor weather conditions and Covid 19.
If you do not receive your parcel within our shipping time, you can contact us at [email protected]
Best regards,
Banggood Team
I have always received My orders in due Time. I hope that this will last!..
Önerebileceğim bir alışveriş sitesi. Tavsiye ediyorum.
Önerebileceğim bir alışveriş sitesi. Tavsiye ediyorum.
. The Socket Tester was supposed to have a UK plug built in, but it came with an adapter which make the device far less useable.
Dear Customer,
Thanks for your comments and suggestions.
We cherish every custome's the opinions and suggestions and have submitted your opinion to the relevant department.
Based on customer shopping experience and opinions, We will continuously to improve our website, products and customer services.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Bon produit, elle est rapide et a une très bonne autonomie.
Je regrette que les tablettes ou téléphones achetés en chine ne bénéficient pas des mises à jour Android, ni de ses mises à jour de sécurité!
C'est un très gros problème!
The costumer service was pretty fast and correct. I will order stuffs from banggod. I reccomend this site.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Brilliant fast really impressed apart from the camera
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
First time using Banggood after being recommended by a friend. Time will tell on how quick my first order arrives to the UK.
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions. And deliver it to our customer as soon as possible.
We take the security of your personal information very seriously. If you have any questions, you could contact us at [email protected]
Best regards,
Banggood Team
First time using Banggood after being recommended by a friend. Time will tell on how quick my first order arrives to the UK.
Ok but advert confusing. The format and details of your information needs to overhauled. The time taken for delivery also needs to be improved
I should've received the full $20 coupon on my first purchase.
Lo compre por medio de una promoción de BG BEE... en donde decía que te rembolsarian el 100% de lo que pagaste... pero al momento de hacer la compra no lo hacen con la promoción si no que te manda a venta normal y entonces a la hora de reclamar no te devuelven nada por qué según ellos fue una compra normal... sin promoción... y eso no se vale... que engañen con eso... yo soy un cliente abitual de BANGGOOD... y el producto está muy bueno... no por este error voy a dejar de comprar con ellos... vendedor execelente. Envío excelente y Bangood. Buena tienda... Ojalá publiquen mi comentario y corrija ese error Bangood
Dear Customer,
Thanks for your comments and suggestions. We cheris hevery custome's the opinions and suggestions.
We will continue to improve our website, products and customer services.
You are our very important customer, If you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Estamos en espera de mi producto... después comentare
Excellent!
It was difficult for me to find other suppliers that supply the same content what you had offered.
I needed spare parts for my new Roborock s5 max. Your price was the best.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Contento con la compra. Volvería a comprarlo, bonito SSD PEQUEÑO Y RÁPIDO y con extras, funda y cable. Lo recomiendo.
I was disappointed that coupons provided did not specify clearly that they would be deducted from the RRP and not from the advertised price.
I was disappointed that coupons provided did not specify clearly that they would be deducted from the RRP and not from the advertised price.
Solo en el último momento te informa del precio del envio y es una experiencia desagradable. Que insista en cobrar un seguro, cuando debería garantizar este servicio en la compra da una sensación de compra realmente decepcionante.
Dear customer,
Thank you for taking the time to leave your comment.
The prices of shipping fee vary according to the type, location, shipping method, and warehouse you selected.
More details of shipping fee:https://www.banggood.com/Search_hl70_at323
We take the security of your personal information very seriously, if you have any further questions, you could contact us at [email protected]
Best regards,
Banggood Team
Solo en el último momento te informa del precio del envio y es una experiencia desagradable. Que insista en cobrar un seguro, cuando debería garantizar este servicio en la compra da una sensación de compra realmente decepcionante.
Answer: There customer service is horrible.
Answer: Best thing you can do with Banggood is AVOID THEM LIKE THE PLAUGE
Answer: Dear Efren R, all most products are made in China. Banggood is aimed at choosing the best supplier and product for customer from all over the world. Welcome to place an order. Thank you so much!
Answer: I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry
Answer: Crap! Really poor quality!
Answer: I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.
Answer: My shipments took 3 months to New Mexico, and they lose tracking ability after a certain point. It took 3 weeks just to get it to the Chinese customs office. All items broke down within weeks, and one caught fire.
Answer: Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.
Answer: I find that very dubious, it has never happened to me on any site. Personally, I would look elsewhere. It is not worth the risk.
Answer: Dear rodrigo m, we are very sorry to hear that your parcel didn't arrive. Could you please tell us your order number, so we can have a check?
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Dear customer,
Thank you for taking the time to leave your comment. We're really sorry about the order issues you experienced.
In order to maintain the customer’s personal information and good purchase environment, We will have relevant departments to monitor review.
To prevent your review from being rejected or removed, please post a review accorddingng to our review guidelines: https://www.banggood.com/Search_hl68_at518
As long as you stick to these guidelines, we will post your reviews, regardless of them being positive or negative.
In order to better understand the problem of the product, we will suggest that customers describe the problem of the product through related photos or videos, so as to propose corresponding solutions.
You can refer this link to know more about our warranty policy: https://www.banggood.com/Search_hl103_at1168
If you have any questions, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team