Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
We monitor reviews for authenticity
Horrible company. I also ordered a quadcopter and they sent the wrong model and wrong screws. I attempted to contact them for four months and still nothing. Do NOT use this site it is a scam.
I ordered a bathing suit 2 months ago(1/17/2014) from this site for my vacation that is now 1 week away! The tracking number they gave me shows me nothing! I have no clue where my order is. I emailed them after the first month and they said my package was sent back because it didn't pass security clearance. I never got a response as to why, but they said it was resent and should reach me in another 7-25 days. Today is 3/26/2014 and still no swim suit! This company is cheap for a reason, its too good to be true. Save your money and don't bother wasting your time with this company. And by the way, all the response to my 5 emails were in broken English, I literally had to take my best guess at what the person was trying to say. DON'T ORDER FROM BANGGOOD! NOT WORTH YOUR TIME OR MONEY.
Stay away! They are scammers. I bought a product, they ask me cancel the purchase and refund the money, but they sent me the item. Ask me to resend their offices and they will pay the post expenses. After that, they refused pay me any money. They used me to transporte their products with my money to their offices. They are reported to the police in three countries
Please do not review if you are affiliated or have a conflict of interest with this website.
Ok I was wrong. Really I must say that Banggood has solved my painfull situation. I am glad to find people like Sami. It was a confused reply from another people who dont know about the whole problem. Then, in fact, about me they are NOT SCAMMERS. I had been waiting, and know I apologize about my complain. Banggood manager is the most correct and perfect seller. The mistake from only one person does not represent the company.
Avoid at all costs. I paid immediately by Pay Pal. They said they shipped the batteries but nothing 3 months later. They will not correct their problems and will not refund the $ even after offering that option. Chinese rip-off specialists. I have done business with 100's of internet companies, and thank goodness most are honest and efficient. Not true for BangGood.
Bought 4 gps units for xmas presents. Gps does not work.
E mailed them, after a lot of to and fro they sent us the sd
Cards. After inserting the sd card the gps still don't work.
After e mailling again they wanted a video of the gps not working
We sent them a video proving it don't work.
We never heard from them again.it is almost easter and
We bought it for xmas.
We are now forced to biy another 4 gps units
Would not reccomend buying from banggood or
Companies associated with them
Paid for a tablet plus Express delivery on the 11th. Banggood sent a computer generated reply saying tablet was sent on the 12th.
But no tracking number and no carrier's name!
I repeatedly asked for tracking number etc but all my emails were totally ignored!
Today is the 16th and no tablet, no reply and no tracking number. BUT I paid for Express 3 day delivery. So where the f*** has my order gone?
Update, found out later that tablet had never been sent, the owner was simply trying to cheat me out of £149. These people really are thieves and scam artists. Most of the "good reviews" here are indeed fake, check out www.scamadviser.com, banggood are seriously dishonest.
Recently I bought a PIPO S6 tablet. This stopped working after a couple of days. When I contacted them they made all the right noises about replacing the product but I received nothing. They were in good contact initially but then suddenly nothing - they've stopped replying to my emails.
I noticed that they stopped contacting me once I was over the 45 days from the Paypal transaction date. You can only open a dispute up with Paypal if it is less that 45 days so I can't open a Paypal dispute. If you get a defective product make sure you open a dispute up in Paypal before the 45 days have expired.
Here's hoping they will contact me!
Beware, I've ordered many times from banggood and got what I ordered, you can get some good deals. They take a long time to receive but it has always come. But my last order I received the wrong stuff. I've sent many emails but they accept no responsibility for there mistakes. If they miss ship, you take the loss.
Banggood.com is a really good site. After many websites with scams, I discovered Banggood and since I discoverd it, I had no problems:
-Prices are low
-Items are really quickly shipped
-Orders can be cancelled, and if you ask it, they do it very very quickly (I asked to cancel an order and it was done some hours after)
-They really take care of us
I received all my orders in reasonable time and in good state. But also when i faced a problem they quickly gave the best solution for me! I recommend it!
Pathetic experience i had.
They did not deliver even after 3 months. When asked for refund, they made it to paypal. I did not claim the money and it was returned to them. These people have eaten up the money and not at al cooperative.
Check this reply from their service team and you will get to know what help they do.
Dear Virendra,
Thank you for your kind reply.
Really sorry about it.
We have finished our refund for you here. And now we do not know what to do for you here.
We just sent it to where it comes from. You should go solve it by yourself. Now you have to depend on yourself.
Had a good experience with them no problems at all
I bought a keycool84 from them. They set me a keycool 87 which is a cheaper version from what I researched. That handle customers with no profesion and take too long to respond. Infact: their shipping took about 24 days when it was supposed to be about 5-15 days of shipping. I am very disappointed at them. Luckily a competitor is preparing to make a good deal for me. I won't buy a thing from these scammers again
I ordered a Dixie Horn for my buddy a few weeks back and still haven't received it. I got a tracking number about a week after I ordered it, but the number doesn't even work. This site, from my experience, and from everyone else's comments is rubbish. Don't bother with them.
Banggood.com has been nothing but unsatisfactory. I paid $9.18 for expedited shipping (2 - 3 day shipping) on January 20th, and did not receive my order until today, February 13th, I contacted them several times during the duration of the "shipping" and only heard back once, where they said that Chinese New Year was the reason they did not ship my order (a holiday that is 16 days after I placed my order? This is NONSENSE!) I responded and told them that it is still inappropriate and I am still requesting a refund, and they did not respond back.
Once I received my order, which was a phone case, it was the wrong size! My order clearly indicates that I wanted a case for an iPhone 5, and the case is for a 4! It does not fit my phone in any way! It is far too short which is why I believe it is for an iPhone 4.
So after waiting a month, I get the wrong thing. I would give them zero stars. I have never encountered such terrible service in my life with online shopping.
I bought two kind of products: clothe and electronics; and i´d like to say that i am satisfied with the final products. The only bad about my experience was the shipment, because it was in holidays and in these days the mail is saturated, causing a long time of waiting.
I ordered a small cheap HDMI cord over a month ago, when the "free shipping" said it ships to the US within 7-15 business days, its been well over a month now, I have e-mailed them several times and still no response! This is something so small they can just mail it in a letter! I don't see why it would ever take this long, that is IF I ever get it!
Terrible place DO NOT WASTE YOUR TIME AND MONEY THERE!
Excellent site to buy all kind of things, items arrived to Chile in perfect conditions and really fast, and the best of all the price. 100% Satisfied with all my orders and I will continue buying from you guys!
I have ordered a FrSky transmitter for 200$ on the 9th of November. After twenty days I got the message that they had a delay in the shipment. Well till now the transmitter has not arrived and Banggood does not answer to my requests. Actually I just received a cheap battery that I did not order and do not need. Now it is the beginning of February. Unfortunately all my hope to get the transmitter is gone. NEVER AGAIN! DO NOT BUY ANY STUFF THERE!
Great selection very good customer service but keep in mind if shipping to the US it can take twice the stated time.
Bought two tablets from them, under separate orders. Their overall service and prices were great, however, the second time the customer support seemed to be a bit worse than the first time, as they failed to reply to my queries. Nevertheless, my opinion is that they seem to be one of the most trustworthy chinese e-stores.
Answer: There customer service is horrible.
Answer: Best thing you can do with Banggood is AVOID THEM LIKE THE PLAUGE
Answer: Dear Efren R, all most products are made in China. Banggood is aimed at choosing the best supplier and product for customer from all over the world. Welcome to place an order. Thank you so much!
Answer: I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry
Answer: Crap! Really poor quality!
Answer: I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.
Answer: My shipments took 3 months to New Mexico, and they lose tracking ability after a certain point. It took 3 weeks just to get it to the Chinese customs office. All items broke down within weeks, and one caught fire.
Answer: Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.
Answer: I find that very dubious, it has never happened to me on any site. Personally, I would look elsewhere. It is not worth the risk.
Answer: Dear rodrigo m, we are very sorry to hear that your parcel didn't arrive. Could you please tell us your order number, so we can have a check?
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.

