BanggoodReviews 3,246

Everyone please stay away from this website. 25th May 2014 I placed an order of a note 3 screen protector, note 3 & S3 mini batteries they shipped out the next working day but I only receive my screen protector till date not yet receive my batteries and as usual only know how to ask customer to wait patiently. While wait I placed a torch light and rc helicopter component and I had already receive it one week ago. But still no news for the batteries. It took more than one month but still no new about it when I ask them for tracking number they said they send by malaysia post and item will transit at malaysia to be deliver to singapore. Somemore it's by normal air mail so there's no tracking number. No more next time I will support them anymore.

Don't count on a credit or replacement if you get a faulty product.
I emailed customer service 10x over a 2 month period and also contacted their live chat 4x (who only replied "don't worry").
They sell lots of stuff very cheap, but if you make a large purchase on something expensive and it does not work, you're gonna be out of luck. They will ignore you.

Update to my return...
After dozens of attempts to get a replacement or refund for the broken product, it took complaining on the chat board to get a response that yielded results.
Banggood did finally send a new replacement to me at no charge and did not even ask for the defective unit to be returned.

So, they did fix the problem after lots of work on my part. I can only assume that they sell millions of items a day and are not staffed to deal with returns or defective stuff since most of what they sell is so inexpensive.

I ordered two meters to monitore my amps, volts and watts from my solar panals. It took them over a month to ship them to me and they lied and said they sent them two weeks earlier and asked me to wait another two weeks after a month. I recieved them and hooked them up and neither of them worked. I tried to contact them and they refused to talk to me until i filled a complaint with paypal. Paypal did nothing and the company has told me to ship them back to china. They told me to take videos of the items. They told me to take pictures and stated their guy would tell me how to fix them. All I wanted is a return shipping label and a full refund for the items and they keep sending more and more emails asking me to try different things. I am no dummy and I know how to use the itmes i order. They just plainly didnt work and I wanted a refund. This started in mid febuary and it is now june and I still have the borken meters and they have still done nothing. They even said they would send me a replacement battery (OMG) i didnt order a battery, I ordered two amp meters. I would not recomend this company and everyone should watch out for over seas companies like this one. Just because the price is lower does not make them a better company to deal with. We should all buy USA items.

Don't be fooled by what looks like a professional run business/Web site!
I ordered an Elephone P8 smartphone on April 19,2014. BIG MISTAKE. 5 weeks latter, I was told by Banggood CS that the item was returned to them without any explanation and that they would refund my money in 4-5 days. Never happened. The tracking site now shows the product is on it's way ('Destination') to Singapore - I don't live in Singapore. I opened a dispute/claim via PayPal and hope they'll follow up.

"I bought 19 led bulbs and after 2 months of operation 9 of them were burned. I tried to post a review for the bad quality of the bulbs but they did not post my review. When i mailed on *******@banggood.com they offered to resend the up to then burned bulbs. Now (after 5 months of operation) the rest 10 bulbs burned also and for the 18 last days which i am trying to contact them they do not even reply on my emails. I had a good experience with Banggood but after their behavior my opinion changed."

So far I have made orders for about US$1500 at Banggood.com and all of them where very satisfactory and pleasing but now the customer service became bad and painfully slow at Banggood.com!
It takes 24-48 hours till you receive an answer from the customer service and when you receive an answer than they question your honesty and pretending that they don't understanding your questions!

If you write a critical review on the product you bayed on Banggood.com they don't let you publish the review either.

I supposed to write a good review from the beginning, because Banggood.com customer service ask me to do so and I was prepared to do that but now after the very unsatisfactory customer service lately I'm not so sure I'm willing to do that anymore!

I'm not going to buy anything more from Banggod.com!

Not so satisfied customer!

Ordered a RC copter. I made mistakes, and they made some. They only answer one question, per email, per day. That's it. I just wanted to cancel my order because I found it for less on Amazon, and Amazon didn't have 7 - 21 days shipping... I should wait for it to arrive before reviewing, but I never expect to get the product. I will be extremely AMAZED if it comes within 21 days... And forget about canceling. Claimed they shipped it, but I had a hold on the charge. Shipping w/o payment? Can't say any good things

On Wednesday 19 February, 2014 i placed an order which never arrived.
I have contacted Banggood through the paypal resolution center asking a refund.
At first they said that they would refund me but they do no not even respond to my messages.
After a lot of pressure they offered to refund me but only if i close the dispute first
And offering me 1.57euros as a refund instead of the 10.05euros they owe me!
They are not only untrustworthy but Scammers as well be carrefull.
Terrible customer service! Stay AWAY!"