BanggoodReviews 3,246

Do not buy anything from these scammers.
I did, unfortunately. I ordered a few flashlights, ******* batteries and ******* chargers.
When the package arrived, I discovered that they had sent much cheaper model of the chargers and the batteries did not match the weight they told me in a message about them. They were much lighter. (the weight gives a hint of energy of the batteries)
At first I thought they had sent the wrong chargers, but the SKU number matched the number on their site. The description and the pictures did not match at all.
The flashlights I got was poorly made copies with almost no material on the threads and no seals to make it "Waterproofing design"

I have sent them several messages about it, but they refuse to answer any of them.

For your own good, stay away from them. If you still choose to order something from them, do not expect to get what you ordered.

Update.
After my review here, Banggood finally got in touch and wanted to solve the issue with a partially refund.
The question is why I had to write a negative review to get their attention. Everything had been OK if they had responded to any of my messages.

Anyway, problem solved. But I will not shop at Banggood again.

Update.
Yesterday I got a message from Banggood where they asked me to change my reviews into positive ones. In return they offered me some points to use on their website.
I guess they usually do so in order to get positive reviews.

Terrible service, and horrible shipping. They listed something as being in stock for drop-shipping on 12/9 which left plenty of time within their shipping window to be delivered right around 12/25. Needless to say the item didn't actually ship until 12/19, even though it was listed as in stock, and was actually delivered today 1/17. I hopped on chat with customer service, during their Hong Kong business hours and got someone who refused to do anything for me other than tell me to wait for it to be delivered. At the end of our conversation she told me she'd refund $20 immediately if I agreed to refuse the shipment when it arrived, to which I responded I expect a full refund if I'm going to refuse the shipment when it arrives! They kept giving me shipping info that linked to non-shipper operated sites that did not give me any info other than that it was shipped on the day of purchase. It wasn't until the package was passed off to the USPS did any of the shipping info become live.

Purchased a cell phone. From the start things went wrong. They offer price matching if you find a lower price within 72hrs of purchase. They did not honor it. They advertise 7-15 day shipping, which is untrue. Finally the phone arrives after one full month. Then the kicker, The phone does not pick up the signal from my carrier. AT&T tried to get it to respond with no luck. After requesting to return for refund, they asked if I could make a video of what was done. (?) SIM card, battery, and press a button, video for what? Currently trying to resolve the problem. They are polite as they take your money and give you junk.

12/31/13
Now they are asking that I pay to have the phone fixed, even though it came out of the box not working. How ridiculous it this. So far they are not giving me an address to return it. Trying to get resolution thru Paypal. Avoid this comapny as you would the plague. They sell junk and try to frustrate you till you give up.

1/12/14
Got positive resolution after getting Paypal involved. Returned the phone and received my full refund. The company "STILL SUCKS" because it shouldn't take this much effort to return an item. Don't do business with this company, it will only cause you pain and cost you money. I'll never buy from them again. If the company doesn't have a warehouse in the US don't buy from them.

I had bought a mobile phone NewMann N1 from banggood almost a year before they pohne after a period of turning on and off by it's own it stopped working i came in touch with banggod to have it fixed and this is their answer "Dear sir,

This phone is in warranty but as it has been stopped production so the manufacturer said it's hard to find the repair parts for this phone. They are not sure if it can be repair, too. So sorry about that! For the coupon on the newman n2 we would love to make it 10$ less than the price on our website. So that will be about 189.99$.

Is that OK to you?"
They suggest to compensate me with 10 dollars! For a cellphone in a warranty which they still sell in their website saying that it can not be fixed because it is out of production! I will inform for further information

Ordered 2 items. They got shipped in different package. One arrived within 15 working days but the second has yet to arrive and we're nearing a month. Spoke to their chat service (which is only available during their time zone business hours, no other hours) and got a lot of lame excuses. First they gave me a tracking number and sent me to find the status of the order on a Malaysia Post web site. Why didn't they do this on my behalf? It seems like they have a penchant for making excuses, "Its in your country now" or" It takes 7-25 business days", even though their FAQ states 7-15 days to US. They offered 50 points to remedy the situation. Amazon, by comparison, steps up and gives $ credit when they screw up an order. I certainly wont buy from them again.