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Banggood has a rating of 2 stars from 3,246 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 772nd among Electronics sites.
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I ordered 3 times. All times the product was in. Stock. All my orders got status Backorder and after i contacted them they said that the product is out of stock with no specific date of restock. I got angry because they kept the... in stock status in to their web page all times.
Also i noticed that if you pay for tracking number you get your items in about 20 days. Without tracking number 45 - 50 days. I believe that when an order is without tracking number, the "Shipped" status is fake because when an order is shipped you cannot claim to Paypal.
Quick shipping to Spain and excellent customer service.
Bad quality items completely different then pictures, and no customerservice, if you like tmart.com then you like this one, it is the same
Ordered Hubsan H107L quadcopter on 12 nov 2013 but its 1 month now and still no sign of my item! Email Banggood twice for status and was given 2 different tracking number which tracks nothing. Delivery is from China to Singapore I don't see whats the hold up!
BUY AT YOUR OWN RISK!
Good prices (get what you pay for-should've known) free shipping, took forever.
I ordered over $50 worth of nail art supplies. They sent me random items and doubles of items i didn't order. I tried to rectify with customer service. They told me to pay to ship items back, then they would refund me 1/2 of my total! Are you kidding me? Makes absolutely no sense. Then they wouldn't reply to my emails! I had to keep the ugly, useless things they sent. They will NOT allow you to leave negative feedback. If so, they will delete it or change it to excellent. They are frauds!
They are located in China, won't ship your products to you, then won't refund your money.Don't even bother to go through their refund process. The only way to get your money back is to dispute it with your credit card company. They want you to use PayPal because PayPal normally sides with the merchant.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We can deeply understand how frustrated that you have not received your parcel yet. If you have not received your parcel yet after the estimated delivery time, please contact us, we are willing to help you.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team
Ordered a Large size coat. I am 5'10", 185 #- Large is my size for my other coats.
Received a coat, labeled large, but is way too small- a medium at best. Must be a Large for Chinese men!?!
After emailing Banggood, they asked for a photo of the Tag, and then said tough luck!
Never, never again- Stick with Amazon or other American sites!
Cheap and sloppy. I ordered a triod and a couple of 1k energy saver bulbs for photographic lights. The packaging was atrociously done, one of the bulbs was smashed and they havent replaced it or responded with any offer of reimbursing.
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
We will do our best to ensure that the products shipped to our customers are in their best conditions. If your product turns out to be broken or defective, please provide us with the a detailed description of the problem.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team
The picture is different from what they send you. I order 2 jackets one L and the other one is an Xl. To my surprise none fit... I have a niece who wear an small both jackets fit her... Customer service is horrible. I received serval email asking to send pictures of the jackets in with I did. Only to have them tell me that it would cause more to ship it back. Spend 36 plus paid 24 for express shipping. I lost 56 dollar for their mistake and nothing is been don't abound... I wrote a review on a different site. Got a message for banggood saying if I chance my review that they are willing to give me 16 something but I would have to chance it first... save you money don't buy this. Excuse any misspelled word or incorrect grammar.
They tells you to wait 45 days for delivery, item its been shipped.
Then after 45 days, you cannot open a claim on paypal.
TERRIBLE!
My order had a few random items.
ALL the items i actually managed to receive where BAD quality, the postage is free but takes forever.
I was told id have to wait for my items as they where not even in stock! Why are they available to buy why not just put out of stock? I did not want to wait for the those few items so they refunded me what was out of stock (waste of time even ordering them!) THEN i got another email saying something else id ordered was now out of stock to! Id have waited for it all instead of getting a part refund if id have known! So i waited for those items, THEN one became clear stock! So id never get it, there solution was to give me 'coupons' instead of my money because they didnt want to mess about with paypal fees! SO basically ive lost money because im never going to use that bloody coupon as the site and transaction was a disaster!
DO NOT ORDER A LOT AS IT WILL CONFUSE THEM!
Oh yeah also one item that actually made it to me, was completely the wrong item, the SKU number was right with what i ordered but it not in the picture, its not like its a little different, its totally different, ive told them about it, and keep checking, they have not sorted it out on the website so this could be happening to other, they have not even replied to my THREE EMAILS! About it. They simple dont give a crap now, this whole purchase was a waste of my time and money! JUST AVOID!
Looking down the review list there are a huge amount of shill/fake accounts pumping up the ratings for this company... (and that's always a BAD warning sign)
Web of Trust website states: "WOT has detected unusual behavior on the scorecard and new ratings have been disabled." https://www.mywot.com/en/scorecard/Banggood.com. (Usually means someone is trying to screw with the websites ratings)
A quick search gave me these links:
(people who had problems with this company):
http://www.resellerratings.com/store/BangGood
http://www.helifreak.com/showthread.php?t=*******
https://www.facebook.com/BangGoodReviews
I'd stay away from them...
Dear customer,
We sre sorry to hear that you are feeling ripped off but can assure you that we are a legitimate business and operate ethically with our customer's needs in mind. We truly sorry for any inconvenient it caused.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team
I ordered a cover case for my phone September 21,2013. It has been over 45 days, and the order has not arrived. No news from them even contacted several times!
J'achete chez ce vendeur depuis longtemps, plus de 160 commandes (au moins 30 produits)
Je suis un particulier et je ne fais aucun bissness, juste des achats que ce soit mobiles, jouets, rc, electronique, etc.
Ce vendeur est tres serieux, lorsque vous avez un soucis avec un produit il vous demande juste d'envoyer un mail avec photos et/ou vidéos, il traite rapidement votre demande.
Je leur donne sans hesiter 5 etoiles car vraiment en terme de prix, de rapidité, de communication, il n'y a rien à dire.
Les personnes contentes d'un ne se manifestent pas tout le temps, alors que les memes personnes mécontentes le font rapidement, moi je dis aussi lorsque c'est bien.
Donc encore une fois, banggood est un tres bon vendeur et j'ai toujours confiance en eux.
Faite de meme.
Mes videos de test:
https://www.youtube.com/channel/UCwu_Q654u6kl7P_HpjUflgQ
Awful awful awful! I have ordered from the 3 times... every time has been a HUGE hassle! They say that you are ordering from the USA warehouse so you have to pay more then they ship from China anyway!
I have been having trouble with Banggood for 3 months now, searching for my order my USB accessories. They dont maintain systematic tracking number or status nor respond via email. I lost hope and now ordered it from ChinaBuye as i need it pretty urgent for my business and received in 28 days without shipment delay as promised. I am not ready to take up the product if Banggood gonna send me and I want my money back.
Put paypal dispute in, they then contacted me, items would be sent in 48 hours after i closed dispute, just been in contact again and well it looks like Ihave to wait for another bull$#*! answer. Check with this companies stock before you purchase costomer service is piss poor, just another company taking your hard earned dollars and dont give a $#*! f$%# them shop elswhere
Only 1 out of 2 orders arrived at destination.
No answer of the customer service after 4 days.
Conclusion: 50 % or less
I ordered two items from Banggood. When my shipment arrived, I had the wrong order. When I informed them and did what they asked, they refused to answer. I had to open up a claim with Paypal to get their attention. Then, I was receiving emails from customer service telling me I could not get my order shipped to me until I removed the claim. Yet, another party was telling me the item was on it's way. It took them 7 weeks to get the order right and by that time Paypal found them at fault. Then, after the item arrived, it stopped working within 2 weeks. All the while I was still getting hassled via email about the claim I had already shut down.
Low quality junk that I actually found cheaper elsewhere and crappy customer service forces me to give this place the lowest rating.
Very bad customer service. They do not honor their price guaranty. Purchased a product from them then next day had the price drop. When asked about it told only product will be shipped soon. Product has been shipped and has not been received but returned to them because of shipping errors on their part. Over a month and still not have received product now time to get paypal involved. WILL NOT DO BUSINESS WITH EVER AGAIN.
Answer: There customer service is horrible.
Answer: Best thing you can do with Banggood is AVOID THEM LIKE THE PLAUGE
Answer: Dear Efren R, all most products are made in China. Banggood is aimed at choosing the best supplier and product for customer from all over the world. Welcome to place an order. Thank you so much!
Answer: I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry
Answer: Crap! Really poor quality!
Answer: I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.
Answer: My shipments took 3 months to New Mexico, and they lose tracking ability after a certain point. It took 3 weeks just to get it to the Chinese customs office. All items broke down within weeks, and one caught fire.
Answer: Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.
Answer: I find that very dubious, it has never happened to me on any site. Personally, I would look elsewhere. It is not worth the risk.
Answer: Dear rodrigo m, we are very sorry to hear that your parcel didn't arrive. Could you please tell us your order number, so we can have a check?
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Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
The stock level in our website is constantly updated, but on some rare occasions the number of units available does not match the actual stock of a product in our warehouses.
Due to incomplete/insufficient information, and in order to safeguard your personal information. We regret to inform you that we are not able to assist you in a better way here. Would you please contact us at [email protected].
Best regards,
Banggood Team