AvasFlowers.netReviews 685

This has been the worst floral order experience I've ever had! First, the floral arrangement that they delivered, looked absolutely nothing like what I ordered. The flowers were not even similar and the size was ridiculously small. There were several broken stems. I was so embarrassed. Second, they do not respond to customer service emails. Then, when I called twice, they disconnected the call both times. This company is just out to scam you.

Customer service sucks... Lost order today on a Saturday, spent over an hour on phone with delivery dept. Lied to about receiving upgrade and credit. Ava's flowers telephone system sucks, constant hang ups or silence with no one answering telephone.

It's now Monday morning and I spent another 30 minutes on the phone with customer service and they still cannot locate my order because the "design dept" was closed. Told to wait a FEW HOURS BEFORE CALLING BACK TO LOCATE ORDER.

DO NOT USE! This is a third party and they're not operating this business because they care about you. The customer service person that took my phone order was very short and would not directly address my questions. They put on a pretense as though they are a local business and will not tell you the name of the local floral designer. I chose this company because their pricing is not inexpensive so I thought they'd do a great job. How wrong was I? First of all don't believe the "Free delivery" posted on their web site. I ordered a dozen roses w/ baby's breath (reiterated to the customer service rep three times), A bow, a happy anniversary balloon, a vase, and a card with Happy anniversary words for $101.23. They tell you they can have it delivered in 3 hours which was not a problem because I wanted them delivered the following day. They also tell you they will send you an email of your invoice/receipt and an email /text when the flowers deliver. Since I'm in a different state than my wife and I didn't want to spoil the surprise I couldn't ask her did she receive them when she called me during her lunch break. Anyway, she did call me about 3 p.m. saying thanks for the flowers and I asked her to send me a pic (attached). Come to find out her name was spelled wrong, the card was not a card but a message on plain computer paper which btw the happy anniversary message was also spelled by an illiterate, there was no bow, no balloon, the vase was no more than a thin glass jar. When I contacted the customer they offered me a store credit for the balloon and the bow. Well it's not about the money, it's about the memory of my 23rd anniversary and do you think they cared? And since I 'll never use this company again what good a store credit going to do me. Also if I find out the name of the local florist I will never use their services either as they used the cheapest products and the arrangement was just awful. Btw, if anyone cares my order # was *******. Please do not use this company!

I ordered an Purple Orchid on July 19th to be delivered on July 28th for my Mother's Birthday. As she lives in another state. Anyway they contacted me the 29th and told me the flower was unavailable. They should have contacted me sooner to let me know so I could have made other arrangements. Instead they waited until the day after her birthday to contact me. So beyond frustrating and disappointing. Unable to get a refund. We spent $78.00 and it's just gone. Do not buy from this company.

I ordered flowers for my mother-in-law, who lives in another state, hoping for a Sunday delivery. Instead, they tried to deliver them to me, using half of my address and half of hers. My local florist called me, because the address was not accurate. I tried to cancel for a refund. The customer service agent repeatedly said that it was MY fault, (it clearly was not), and gave me 2 options: cancel for a PARTIAL refund, or continue with the order by changing the delivery destination, (including an apology phone call, and $10 off future orders). Since I will NEVER use them again, a opted for a partial refund. They kept $18.95 of mine for the "service" of screwing up the order, NOT providing flowers, and bad customer service.

I would highly recommend that you look else where for your florist arrangement. I am absolutely disappointed with this company! I ordered a bouquet for my boyfriend's mom to be delivered on his birthday. I have not met her yet and I wanted to make a good impression. On his birthday, she messaged him a photo of the flowers and when he showed me, for a second I thought someone else had sent her flowers. The bouquet was small and puny and had more green leaf foliage then flowers. The picture online showed at least five different varieties of flowers and the bouquet only had three. I paid exactly for "As Shown" so there is not excuse why the bouquet is not what I paid for. This company is full of false promises! I paid $68.94 with service fees and King Soopers could have made a better bouquet for $20! This company is a rip-off and they should be shut down!

The flowers I ordered were an embarassment. My wife called me a cheapskate as she believed I could not have spent more than $19 for this anniversary bouquet - which cost $79 and was supposed to be (according to the sales rep) extremely impressive.
Problem is, it was impressive AS IT WAS TERRIBLE.
Customer service repeatedly put me on hold and then disconnected me.
I sent them a picture - at their request - only to be told they NEVER received it - THREE TIMES.
Finally I spoke to a person and they did not hang up. They finally admitted they had the picture. They said everything was as it should be.
Customer service stinks. The flowers stink.
I WOULD GIVE THEM 0 STARS IF THE OPTION EXISTED. DO NOT USE THIS COMPANY UNLESS YOU WISH TO BE DISAPPOINTED AND GIVEN THE RUN AROUND.

The person who took my order misspelled my email so I couldn't look up the status of my order, and I had to change my order. I got a text saying they had *******@xxx for my email but it was clearly misspelled. I had to change the kind of order and responded to the text because it was the only way I could ask for the change in time. So I never got a response to my text, didn't get an email to my new address (that I gave them in the text), and when I called today I found out they delivered the wrong thing!
I told them it was their fault because they put the wrong email in and didn't get my text message (then why the heck did they contact me by text?)
So they offered me a 10 dollar refund--nowhere near what I spent on the original order. When I asked to talk to someone higher up the person said she was the customer service manager and she refused to budge even though it was THEIR FAULT.
Now all my money is wasted. My friend will not see the flowers until the flowers are dead.

Ordered a comfort plant to delivered before my cousins wake at 1:00 pm. Kept calling customer service.
Local florist states comfort plant was delivered to the flower room of the funeral home at 1:00. Hmmmmm that's weird I spoke to my cousin at the funeral home at 3:30 and she stated that the comfort plant still had not been delivered. Very disappointed. When it gets there, I'm am afraid
To ask her what it looked like. Very disappointed. :(