Avas FlowersReviews 663

I ordered the "Dreaming of Tuscany" and the Peace Lily Plant at avasflowers.com for same day delivery for the passing of my husband's dad. Avas sent me an email right away letting me know that they won't be able to fulfill my order due to unavailability. I called their customer support team and an account specialist named Rhona, assisted me on how to rectify the order and recommended to deliver the "Designer Seasonal Mix Bouquet" instead as replacement and will be delivered 1 day late, and she promised that I will get something a lot better because of the mess they made. I got a nice big Peace Lily Plant but the flower arrangement was just HORRIBLE and AWFUL, looks like a crap! I was furious and upset that not only I did not get what I exactly ordered, but it was an injustice for a $55 flower arrangement. The bouquet that was delivered was like a $1 five pieces of cheap zinnia flowers, green leaves then somewhat with grassy fillers. I mean, I could literally pick those flowers from the backyard or along the sides of the road! I was enormously embarassed with my family how the flower arrangement looked like. I emailed and called AVAS customer service right away and a representative named Jen took my call. Jen was really amazing, very respectful and kind to assist me with my complaint. She was kind and fair enough to process a full refund right away. I felt that although Avas flower arrangement sucks (0 star for the product), at least they have great customer support who are very responsive and very willing to help. By the way, the 4 stars is for their customer support, very easy to reach, especially to their representative Jen, who assisted me with my order! Thank you!

I ordered a large Boquet of purple and pink flowers to be delivered to a friend in the hospital. I also order a full size greeting card. I spent $100 to have a nice large Boquet of flowers. What was delivered was NOTHING like the picture and half the size of the medium sized arrangement pictured on their website when I ordered a larger bouquet. No ribbon or bow on the vase. No card. Completely misrepresented by the website. Not even the correct colors and full of cheap carnations. I'm embarrassed that they delivered less than I could have gotten from a gas station. It was meant to be beautiful and cheerful…instead it was sad and cheap looking. Shame on Ava's Flowers for taking advantage of people. They offered 50% refund but that doesn't buy me a new bouquet at a different florist. Such a complete rip-off!

Last September I ordered from Ava's flowering thinking they were a local company in Pasco WA. They were not. What I ordered and what was delivered were vastly different. And not a good different.! They also arrived 3 days late. They gave a pittance on a refund.
Just recently my daughter used them to send flowers to her dad. She also thought they were local to Spokane. They were not. They were late, the flowers were wilted and not very many. It was not the upgraded version she ordered. When she saw them she was upset. She got a partial refund but what a disappointment especially when they arrive in a hospital room meant to cheer someone up and they look like a dying patient. AVA'S falsely advertises and sells flowers. What a joke

20% off drew me in plus free delivery. I thought I could spend more on the gift. So I spent 20 minutes choosing the perfect gift, writing the message, filling in the credit card info and putting the code in for free delivery only to find a $19.99 "service fee"
Tacked on right before you press the "place your order" button! Tricky and deceitful. I couldn't back out of there fast enough.
I understand these companies need to charge for their services and I'll gladly pay for their reasonable fees. Just let me know upfront.

I order flowers 5 days ago to be delivered to a friend that has been through colon cancer. Every time I call they have a 100 different stories why haven't they been delivered. One was no patience by that name I hung up called the hospital and yes the patient was still their. Call back to get my money refund and they end up giving me a hard time don't want refund my money! I will never shop here again!

I ordered azaleas with a card for my mother in-law for mother's day. I ordered the Friday before so I knew they'd be a couple days late. Was told they'd be there Wednesday no luck called Thursday told they'd be delivered Friday after 2. Nope still not there called Tuesday tgey told told they'd be there the next day. They call me back telling me they was gonna have to send a orchid. Fine at this point just deliver something. It was delivered the next day finally but had no card that I bought. Not eve a card saying who it's from. Looked up the tracking info. It came from New Jersey to get to Kansas. I will never order from them again.

DO NOT BUY! This site is a SCAM!
I ordered flowers for my mother-in-law for Mother's Day. The delivery date was promised between May 7-9 - on or before Mother's Day. I received 2 calls on Friday the 7th about the order, first requesting a phone number to contact me (they were calling me at my contact phone number) and then for my email address - which they had already sent an email to with the order confirmation. I made sure to verify that the flowers would arrive on or before Mother's Day, asked to speak with a supervisor to verify, and was told supervisors only work via email and that the flowers would arrive on Mother's Day my mother in law was sobbing on the phone because her flowers did not arrive.
Today I received a call from support to ‘verify the delivery address. When I again asked to speak with a supervisor because the flowers were not delivered for Mother's Day I was hung up on. I received a callback moments later only to be hung up on again.
I tried to call for support but was hung up on with every option I selected. Finally, I selected the option to place a new order and got to a human…who said they could not help me and transferred me to support.
I waited 48 mins to speak with a supervisor and was again hung up on. Finally, after several calls, I spoke with a supervisor called Sebastian@ ext 2343 who told me there was nothing they could do aside from offering a $20 credit on future purchases.
SCAM SCAM SCAM SCAM!

Regardless of how hard they try to make you think you are ordering from a local florist Avas is a on-line order only. They get top billing in paid search mostly because the name starts with an "A", they also buy the position. But rest assured, when you place an order with Avas, they then send the order via the web to a local florist in the market you are trying to send flowers to.

It is very misleading!

If you don't believe me, just go to any market you want and see what name comes up when you click local florist regardless of what city or State you chose.

They should be shut down for being so dishonest/deceptive.

I placed a floral order for delivery on 4/2 and paid much more than such items delivered in the past have cost. The website indicated that delivery would be 4/3-4/4 (Easter).

The next day (10:52am), I received notification that I should call so my needs would be better served.

I called and was told the delivery could not be made until 4/5 because the arrangement I ordered was unavailable. This information should have been shared prior to accepting my payment. No refund was offered, just an insignificant discount on a future order.

Later (8:24pm on 4/3), I received an e-mail with a link to select an alternative floral arrangement. The link does not work.

These people are thieves (taking money when not having the item to deliver) with incompetent supply chain/website communication.

I ordered flowers and a balloon for delivery. I ordered 3 weeks in advance. They were to be delivered today. Well. THEY are saying they were delivered, but they weren't. Attempted to call customer service and it hangs up on you every time. I am now disputing the charge with my credit card company. WORST COMPANY EVER.

I will never order for Avas again. I get substations, especially in this economy. Their website says the flower will be of similar color of of higher quality. My $75 arrangement was half the size of what was advertised and was missing 3 of the the flowers, way under the quality I paid for.

I also bought it fo the "pop" of color. Why advertise an arrangement you cannot make?! Do not order the "She's got style, she's got grace." I am happy to show you a side by side of what was on the website and what we got. SUPER disappointing.

Beware... I ordered from them on 12/2020 for 3 indivduals $97 each and my order is a grocery store product. And we all know grocery store is not the same quality as a florist. I paid price for a florist and received a grocery store product. It was unprofessional and unethical. It appeared local. It wasn't what was advertised and I've seen the actual flowers and look nothing like"Tis the Season

I ordered from Avas Flowers because their advertising suggested that they were a local flower shop in Tempe, Arizona. In fact I now know they are brokers, just like FTD or Teleflora. I ordered a very expensive bouquet for delivery by December 24th, for a Christmas present. The phony confirmation they sent for the order stated they would probably deliver on the 23rd of December. Christmas had now come and gone, and they are telling me the delivery is scheduled for the 28th of December. In reviewing their complaint policy, they state in the small print that orders placed with 4 days of a holdiday are not guaranteed, but nowhere in the ordering process is that disclosed. They have ruined a Christmas celebration for my family, and for that, I will recommend that prospective customers look elsewhere for for an honest and professional florist. One star is too generous for these scammers.

I called in person and ordered a fall bouquet concentrating on sunflowers, they said fine. They called later and said they couldn't get any sunflowers so they would send a fuller bouquet with roses and a 15% discount. A dozen roses were delivered today with NO other flowers or fillers, definitely not fuller and not even fall colors. It's what a husband would send a wife, not a friend sending a birthday gift to another friend. I called and they credited me $20 but my friend still got a skimpy gift. I also had to ask for the discount, they hadn't given it yet. Seems like they will send what they have on hand and not what you want. Wouldn't recommend. Also the roses seem dry on the edges. I only gave 2 stars because of the small refund. Just got the email back and they only gave a refund of $15. I sent an email back. More time I have to spend contacting them. Will keep this review up to date! Changed to one star

I'm FURIOUS! Not only did I not get what I ordered, not even CLOSE, but these flowers were brown and dying. I paid $100 for this crap. I never got confirmation that my order was placed, I couldn't get in touch with anyone, then I get an email saying its not going to make the delivery on time and that they'll give me $10 for future credit?! Give me a break! NOBODY IS GOING HERE TWICE! They lie about literally everything. I am so upset this is what my mother received on mothers day, this is horrible! Judging by the reviews, which I wish I saw beforehand, this place is a scam. HOW ARE THEY STILL IN BUSINESS?!?! There's reports all over better business bureau and no ones doing anything? This is insane.

They take your order over the phone, promise delivery, and then don't deliver, tell you the order was placed on "flex" delivery due to COVID-19 and they want to keep your $30 service fee when you cancel. Their website has all the legal "contract" stuff you would normally find on a fraudulent website, trying to scare you from taking action. The company pretends to be a local flower shop but is located in New Jersey. Their only goal is to get your $30 service fee. Their customer service number is an automated attendant that hangs up on you and email is unmonitored. This is a SCAM. This is a fraud. Had to call the bank to stop payment. If they want to go to court to get their $30, all for it. Can't wait to see them there. Hope they don't get a call to send flowers for anyone in the mob. They may not see the inside of a courtroom if they do. They use COVID-19 and your own Mother (Mother's Day) to commit fraud. Is there anything lower?