Avas FlowersReviews 663

Not only did they NOT deliver the whole product on the day it was supposed to be there (birthday), but by the time it got there, 2 of the items were not even delivered. I had to go onto their website to tell them (and getting in touch with them is almost impossible), that the two items were not delivered and that it was delivered late. ALSO, at the time of the checkout, you discover that there's a $25 service fee... for what? You cannot call... you have a very difficult time getting your issues addressed due to poor website navigation that takes you back to where you started because there is no answer or ability to reach a place that addresses your question or needs. TOTAL RIP OFF! And the flowers were mediocre to say the least. For some Lillies (about 10), I ended up pay $70 (and oh, the shipping was discounted due to it being my first order)... Shame on you Matthew Neuenhaus (owner)

I ordered my mother's day flowers from this place and not only did they not get delivered it took 3 days to find out what the heck happened. Trying to talk to anyone was joke and when I did the person said oh I see they were not sent but we are going to send your mom flowers on us for the inconvenience. And we're refunding your money. The whole thing is a joke. Took a week to get a refund and caring everyday to find out where it was and they of course did not send my mom flowers. Worst experience I've ever had with a business. They do not do what they promise they just take your money and time.

Ordered flowers for my daughter's birthday today.
The only thing good out them was the delivery was prompt. I upgraded to the largest bunch of flowers, I could of bought the same thing in a grocery store and saved $80. I will never order from here again what a joke.

Don t waste your time!. Foreign scam artist! Stole my money and did not deliver my daughters birthday flowers as paid for. "Heidi" (yeah right) could not explain anything but offered their Standard $15 refund. So basically the price is high to begin with. They know the flowers will not be delivered same day. They then do the $15 spiel. I am so disgusted right now!
I am not done with them...

I ordered a bouquet of luxury flowers worth $164, then the person received an awful bouquet, I called customer service to tell them to send a new bouquet. I wait! Never again

On May 3 flowers were ordered to be delivered on May 8 for a birthday. I was assured they would be delivered on time. I have been on the phone everyday since then with multiple issues including date changes, 3rd party florist changes and them not being able to find the correct address. First, the florist recorded the zip code incorrectly and went out on the road to deliver but could not find it. That was corrected and they changed third party florists and were given the birthday owners telephone number. They did talk with the owner. Today on May 10 they called and said the flowers were delivered but they were not delivered to the correct address. At this point they are refunding the money but the birthday was 2 days ago and my gift was never received. In addition, they changed the original order saying they did not have those flowers. After all of these issues, they only wanted to give a 50% refund and I had to argue to get a full refund. DO NOT BUY FROM THIS ORGANIZATION!

I ordered my mother a garden basket for Mothers Day. Was sent email saying it was unavailable. I called, was told that day to ignore email, it was a mistake. Next day, no delivery, called again. Was told I had to pick something else. None of the other choices were similar or even close to what I had ordered. Was told they would create a nice arrangement for her of equal value and I would receive a 20% discount on my order. The arrangement arrived. Dead ones, half un blossomed ones…. And extremely cheap arrangement. And now have been charged delivery, which was free on previous order and not a 20% discount and no credit back to my account. Furious to say the least.

The worst customer service. How can a company confirm a Mothers Day order on Thursday for a Saturday delivery and not deliver? I get a text message on Mothers Day saying that due to a problem with product availability the order has been cancelled. Their MISSION says they will substitute if product is not available. ( from their website) "To better aid our valued customers in this mission, we may at times need to substitute floral components with the freshest blooms locally available to ensure a timely delivery". Then I get an email saying that the order was cancelled because they have reached their capacity for the holiday. What a load of baloney. They couldn't have told me that on Friday or Saturday. Mothers Day and I'm 1500 miles away.

UNACCEPTABLE business practices. Avoid this company. I wish I could give ZERO stars.

Ordered my Mom flowers for Mother's Day a week in advance from Ava's. They sent me an email saying they were delivered Thursday. Talked to my 86 year old Mother on Mother's Day and found out she never got them. First time in 60 years that my Mom didn't get something from me on Mother's Day, thanks to this piece of crap company. Called Ava's and spoke to someone at a call center in another country. Had to argue for a refund. She wanted to have them delivered two days after Mother's Day. Ava can stick her weeds where the sun don't shine. This company is a joke. They should not be in business. Disgusting what they do to people. Shameful.

Ordered flowers for mother's day on Early Thursday afternoon (1:30ish) before mother's day. I'm able to go to moms. Mothers day at11: am i call mom. Nithing so far. I call mom at 3:30, still nothing at her at her door.at 6 mom calls me, still nothing. I get on avis website and fill out the required field. 9:30 pm they send me a text, your order has been cancelled and your $ has been refunded. Damn you think you could have said something by Saturday so i can make other arrangements.

I'll admit, after I ordered for the Mother's Day and then read the reviews online I was skeptical. Ordered Saturday and it said delivery sometime over the next 4 days but they actually came on Sunday and were quite nice although they were expensive. Saved me on Mother's Day though and I suspect depending on your location and the local florist services it's a mixed bag but they came through here.

I found this company listed on local florist listings, which it was not! I picked an arrangement on their website to purchase. I was notified that the arrangement wasn't available, so I asked for a bouquet of spring flowers and pink roses (for $30 more). What was delivered was a planter with house plants from Safeway! They are not local and they are NOT a florist!

I placed my order 5 days ahead of delivery date. My order was canceled on the Morning of Mothers Day leaving me extremely disappointed and angry. Unable to contact, no option or offer to substitute, just canceled! Thanks for nothing! Way to leave me feeling like a disappointment to my mother Ava's Flowers!

Placed an order. Order cancelled literally at the last minute. I only regret I did not read the reviews first. Obviously incompetent on many levels. Don't waste your time OR money. One star only because it was necessary to post. NO STAR RATING is my honest appraisal.

If I could mark 0/5 I would. They say same day delivery and does not deliver the same day. Absolutely horrible! I will never order from this company again! Wanted my ordered on the 5/5 and well it is 5/7 and still has not been delivered! When called costumer service they kept promising that it would be delivered today and nothing. Horrible will never use this place. They better refund my money! I will go else where!

This is truly the worst flower delivery experience I have ever had. Their customer care number takes you to a dead end. If you google you can find another number that takes you a call center not based in the US. I was informed by someone reading a script in a call center, 24 hours after my order was placed, that the sunflowers I ordered were not available, and they were unable to tell me what the florist would replace them with. It took us an hour to establish that they were sending something random/ they could not tell me what it was. A few hours later I got another call from their call center and they told me that my delivery date (that I paid extra for) was unavailable and the new arrangement would be delivered late. And I have no option to do anything because, if you are able to get someone on the phone after a 30 minute hold time, the people you speak with are unable to help at all because they are outside the country. DO NOT USE THIS COMPANY.

I order a large Mother's Day flower with added chocolate and Mylar ballon, but there was no chocolate or Mylar ballon delivered. The large flower was not even larger like WTF is this $#*!! I'm beyond disappointed that this place is still open and accepting order when they can't even get it right the first time! I would NEVER EVER recommend anyone to order from this place!