AutoPartsWAY.caReviews 58

I placed an order on autopartsway.ca on September 29th for
Brake parts. Unknown to me at the time a "7 day free trial" to the
Companies "plus membership" was AUTOMATICALLY added to
My cart at some point during the checkout process. I'm sure they
Snuck in the details pertaining to the this membership in fine print
At the bottom of the page but they did attempt make this clear or
Transparent and resulted in them automatically charging me
$22.39 after this "free trial" period expired. This was a recurring
Charge so had I not seen it on my statement who knows how long
I would have unknowingly been paying for this membership. The
Entire manner in which they facilitate this automatic membership sign up is unscrupulous and shady so I contacted the company multiple
Times, emailing their customer support and billing department as
Well as reaching out over their live chat and over the phone but got absolutely no response from them regarding getting my money back and
Removing my credit card from my account (which you can not do
Manually on their website, I wonder why?). Two weeks go
By from me trying multiple methods of eliciting a response from
Them so I filed a charge back claim through my credit card
Company. This resulted in them IMMEDIATLY emailing me telling
Me that they would not refund the $22.39 and now I owe them $40.00 to cover their costs of reversing my chargeback. This company's business practice is beyond the pale, verging on behavior of outright charlatans. I would think twice before doing business with them as what was initially a simple purchase of brake parts has devolved into this absolute nightmare.

I put all the information in to the site that it asked for even the engine size. 351 engine. A listing for the oil pan I was looking for came up on screen. I ordered the oil pan and it arrived a week later. It was the wrong one. The oil pan they sent me was for a 302 engine and not the one for a 351 engine. I contacted Customer Service and told them the problem and they sent me a return order. I could return the oil pan. Pay the return shipping and 20% restocking fees. I contacted Customer Service again with my problem and was told to submit the Vin number for my car. They have no listing
For a 1986 Ford Crown Vic with a 351 engine. That was a week ago and no reply..

After a month of back and forth they did refund me, but only after trying to convince me that I signed up for a VIP program which I of course have no idea about as I never sign up for such things after a first buy, and I usually carefully check for any upsales and decline them. Credit card company sent me back to them to resolve the issue since it originated after a proper order. They tried to go in circles driving me mad but that's likely because my case was handled by several people one after the other. But eventually I got my refund. The toughest $20, but I was furious and fighting for a principle.

Searched site with manufacturers part number was 100.00 entered my car and searched again and site has item listed but some made up part number. And suddenly it's 130?
Entered " site made up number" into manufacturers web site and it doesn't register.
You have been warned this site is as crooked as it gets
Shocking the tricks they play

They blocked my account, they sent us missing parts, not the right parts that i ordered. Customer service doesn't have properly information, for the customers.
Bad job

Part description was incomplete FWD only vs AWD They claim vehicle specific search would have discovered the problem Even th correct parts had a n error - ABS yes & no in same description.

I have an older Volkswagen and purchased parts from other online retailers in the past, only to have to return at least half of the parts each time because they are wrong. That is not the case with Autopartsway.ca. Their catalog is above all others. I purchased 9 parts, all of them correct and top quality as well. 7 of the 9 were original VW parts and the other 2, as far as I can tell were on par in quality.

Their website is very simple to use and any variable that a specific part requires is right on top of the list of parts so you can click it and narrow the result. Very simple and convenient.

I tried their live online chat and got a very helpful representative right away.

I used their call me feature as well and got a call back instantly.

The only thing I can complain about is that the email with the tracking number went to my Spam folder. Not sure if they can control that or not, but their website also has the tracking info and all invoices in the account section so not a big deal.

I signed up for their Plus program since I know I will be making many more purchases in the future.

Last year i had no problem ordering parts or contacting a customer service rep. Now its a nightmare. They have removed the option to call a service rep. All i can do is enter a phone number and hope they call back.

Ordering parts with their web form is a nightmare. My latest order has been "processing" for over half an hour, and I cant even contact them to get this sorted. Really disappointed in how there service has decreased dramatically. I can only assume they have been purchased by a company that is trying to increase efficiency by reducing staff and relying on BOT's, slow response on email, or hoping the customers are loyal enough to stick around.

Also there is no wish list on the web site, so I put things in the shopping cart for easy reference, then delete the parts I need before buying. However if I put things in the cart then decide to finish shopping the next day, for sure I will get an email reminding me to finish my purchase.

If I have anything in the shopping cart and log into the main page of the site, it automatically redirects me to the shopping cart so I can finish the purchase. So annoying, The experience of shopping on this site makes me feel like all they want is a completed sale, and they use as much automation as possible to make that happen.

Avoid shopping here if you can, there are many other Canadian sites to buy parts.

My credit card got unauthorized charge from them. Don't share your billing information with AutopartsWay. Ungrateful people, in October I bought some parts from them, was quite happy, although I noticed they increase price before "discount event". But now I will not buy from them, or recommend to anyone to do so.

Purchased something 6 months ago and now they charged me $19.99 for a "loyalty program" that I never signed up for. They are crooks and steal your money stay away!

Horrible service. I ordered multiple car parts; however, one of my parts were out of stock and therefore, cancelled. I received an email asking how I would like to proceed with my order. I responded back trying to inquire more about options for my order and received no response.

When I contacted a customer service rep, they told me they would no longer give me free shipping and had already shipped all my parts and charged me WITHOUT my consent. What kind of company asks you if you would like to cancel your order and then completely ignores your response, and goes ahead with it? I received no information OR receipt about my altered order, what they charged me with, or any shipping information.

If I could rate this business 0 stars, I would. I will never buy from this business AGAIN!

I ordered a part and my credit card was promptly billed for the part and the $400 core charge. The part was shipped but there was no invoice or instructions about returning the core. Long story short the part was defective and after speaking with the manufacturer of the part, they stated they would adept the part back. They even provided a reference number for AutoPartsWay confirming they would accept the part back.

Now the "fun" begins, on August 11,2020, I tried to contact AutoPartsWay about getting the $400 core charge as well as the refund for the cost of the part. After getting the run around for over a week, I was finally provided with a return code and told to ship the part back.

I tracked the item through Canada Post and confirmed they received the part however, I received nothing from AutoPartsWay. I contacted them a week later only to be told that after 7 days the "warehouse" has not "tagged the part as returned" and there was nothing they would do until the warehouse "tagged" it. The great thing is that they have no idea when the "warehouse" would get around to this.

So after paying for the part on July 28,2020 in full and having confirmed through Canada Post that AutoPartsWay has been in possession of the part for a week, On August 31,2020, I am no closer to actually getting my over $500 back than I was on August 11,2020. Who knows when I might actually get my refund.

Save yourself a lot of headaches and order through a more reputable company like RockAuto

They don't put clearly what your buying and then no pic do that it's not what you think it is. Then won't help you figure out a solution. Then a refund would be 20% less to restock even though they aren't clear on what your buying. Also told me they would contact warehouse to get my refund started. Then I was told the exact opposite, I would have to wait for covid to be over, even though they had no problem shipping to me. Basically do anything to make you spend money and wait when you want a return even though not getting car part can be dangerous. They don't care about the customer whatsoever, as some other reviews say the same