autohausAZ

Wrong part sent. Multiple options were not listed for selection. They just picked one off of the shelf and shipped it. Still waiting on credit back. Not using them again and will spread the word.

2 orders. Each time the site confirmed fitment and compatibility for my A6 Avant. Each time they sent me a sedan tail light. Their own website is inaccurate with part fitment and they are calling my pictures, proof that there are different tail lights for the sedan and wagon version as "opinions". They turned off their livechat after that and have not responded to my email requests and requests for callback at all. Avoid this company, they can't even get part fitment and compatibility correct.

I like shopping with AutohauzAZ. But to make me pay for shipping, and then takes 8 days to arrive is ridiculous. This is my last time shopping your store.

Ordered a part from this "reputable business," like I have plenty of times. Always good with no issues. This time they completely missed the boat on this one. Sent out my part to the wrong address and refused to do anything to make things right. I would say to be careful, and don't expect customer service to be of any assistance. They're just plain rude when they are responsive. Now I get no emails back, no way to contact anyone on their team and i'm out $209.57. I need to fight it through my credit card when we could've found a better way to handle it. I just get no response. Be careful ordering anything from this company if you plan on it—two thumbs down!

Parts arrived fast. Saved me alot of money for brake rotors and pads for my Mercedes AMG GT 53...

Went on their website searched for an auxillery battery chose the battery website says it will fit my car it does not! Originally paid $58.97 when asking to return they would only credit $51.47 not happy I returned as per their instructions only credited $41.48. You can't reach them by phone at all! Buyer beware!

The ad showed a passenger lock for 1999 Mercedes e320. Bought last one. Next day none were in stock. The next day had item for sale for! 40. Mor. Had to email to get refund.

Poor quality parts (when they actually send the right ones), poor customer service amd a lousy return policy. Good luck getting your money refunded.

Wasted half the week on expedited orders charging 400% shipping than next sellers, and failed to supply shipping tracking info from Saturday - weds, yet contradicting emails were tossed out immediately claiming this and that, and verifying order has not left their hands yet today- I'll be waiting a week for refund payment likely on this bogus craphouse. Some people's kids...

You see the trend right? I ordered a transmission service kit and fluid and it was received fairly quickly. After the job was done my mechanic realized on the empty bottles they had sent the wrong fluid. Several drain and refills later (on my dime) the car is okay. Customer service (yes, Aaron...you) was completely useless and was kind of a jackass really. "Since the fluid is already in your car and there is nothing for you to send back, management will not issue a refund. You should have checked, what if we sent you brake fluid?" Not, we made a mistake so let's fix that. It was made very clear that all the mistakes were mine. I've been a customer since getting my first BMW in 2001 and it had always been great. But something has dramatically changed at AutohausAZ and not for the good. They have lost my business, there are too many other businesses that have what I need. Mistakes happen, and by the looks of all the reviews it happens frequently. It is unfortunate they won't own up to make things right.

Worst customer service ever. I ordered 10 spark plugs they sent me 6 of the wrong brand. Good luck getting in touch with them. I have used their system to reach them and no response! They tell you to please call them in the email they send you, but when you call they tell you to just go to their website and fill out a form for them to reach back to you? BS!

Stay away! Customer Service is beyond terrible...worst I ever encountered. I ordered floor mats as a guest (didn't create an account) and received wrong floor mats about a week later. So I went online to start the return process using the AutoHausAZ website and encountered a form, which I completed and sent. Two days later I got an email telling me what to do.and I followed instructions but the process didn't work because (I needed to sign to my account but I don't have an account). I have an order number but I was stuck because I didn't placed my initial order while signed into AutohausAZ account. I then tried calling AutohausAZ Customer Service Number but that turned out to be nothing more than a recording telling me to use the website...a complete circle-jerk! The AutohausAZ website also references a Chat feature but I couldn't find any way to initiate a Chat session. My question (how to return the floor mats if purchased as a guest?) should only a few seconds to answer. Instead for days I have been running a customer service brickwall at AutohausAZ without any success and not hope of getting this simple matter resolved.

I had ordered several parts for an old MB. All came in except air filter, they sent vacuum element instead. The catalog clearly states OEM air filter but the small description under air filter called it vacuum element. I requested a return for a $23 part, cost of return $22. The only way you can communicate with this company is via email. Response time is 2 to 3 days. Once you hand over your cash your ability to resolve issue is zero. I looked at their website again and found another
Air filter manufactured by Mann which was $10 more than advance auto Buyer beware

Paid for two items and they gave me the runaround when I asked about when they were going to ship them. Stay away.

Price was listed, I bought the item, they then cancelled the order saying the item is not available, only for me to go to the website and find the item I bought at a higher price. It was about a $20 increase on an almost $130 item. They have lost a customer.

Received very poorly packed parts, they were failing out of box and the left and right parts don't match, they don't have the same nuts and the dust boots have different color fasteners. When I went to return them locally no one was available, just a cardboard box outside the locked entrance saying returns. Tried to reach customer service, phone number tells you to go online and hangs up. Used the chat and was told I needed to get a return authorization before I can return. In addition to not being able to speak to anyone, they insult you on the chat. I used to love AutohausAZ because of their customer service. I think they forgot that they are not the only site that sells European auto parts, it was their customer service that differentiated them from the others. I'll move my business elsewhere which is a shame, I've bought thousands of dollars in parts over the last decade plus from them.

I've been ordering from these guys for a long time. I placed an order 10 days ago and the order still hasn't shipped. They make up lies why they haven't shipped the order and promised my order would be shipped, they even told me the order is shipped and gave me a tracking number that doesn't show the freight company has received the order. I will never order anything from them again. Don't get sucked in to buying anything from them their customer service is terrible. I understand why they won't let people call them and they will not call you back when you request a call.

I ordered rotors on their site as their description of what I needed. The rotors that I ordered were wrong when I received them. I ordered them on their site with their description. Now they want me to pay for shipping back. Spoke to Aaron who was less than helpful. NEVER AGAIN!

I Bought an oxigen sensor for 115$ and had to paid 70$ to Fedex, to Canada, never buying again from them

The part I received is not the same part pictured on their website and pictured on my invoice. I tried to call the customer service number but they stated that they are not responding to calls. They suggested an email to customer Service but they have not responded to that either. Never going to business with them again.