autohausAZ

Web site posts a part. I place the order. Three days later they cancel my order. Yet 5 days later that same part is still posted as available on their site. I wish I would have saw these reviews before I took the plunge.

Ordered the wrong part, But trying to do a return, or contact has been very disappointing. It has been weeks now since I have been seeking guidance from AutohausAZ on how to do the return and receive a refund. I get a generiac reply that they will look into it and respond. Communication is very poor, customer service appears non existent, and good luck trying to get a refund. Hope these deficiencies in service get rectified, as I'd like to give them the benefit of doubt.

Lazy cusotmer service staff (Timothy in this case). Was just shipped an injector and I was asking what all the numbers meant in terms of coding to the ECU. Didn't care couldn't be bothered. I also asked about the T junction for the return leak lines...he just sent me the parts look up link! No effort at all.

Ordered 2 rear brake disks that were on sale. They fit my model according to the description, $30 for shipping. When they arrived they didn't fit. Apparently I didn't do my research through a Mercedes VIN search. Then a $60 credit deduction for the return shipping! Using their live chat, there were no solutions, offers, or concessions given. $90 down the drain for nothing. Stay away!

The part didn't fit my engine, even know I gave them my year model and all the required details. No live customer service. It took over a day to get a response. "Unfortunately we do not have Technical support. But this part does have restrictions on it as specified in our catalog" The catalog isn't available for the customers to see, and they never mentioned restriction while I was making the purchase.

I'll never buy from them again.

I have been a customer for over 14 years. Parts selection has been good but over time their policies on shipping etc. became less attractive and shipments arrived with longer lead times. Today I got a notice that their systems were breached in late NOVEMBER and the hackers got my information including credit card numbers, expiration dates, email and address. It was a no-reply email so I had to send a note to their *******@autohausaz.com requesting that they purge all my information and confirm back to me when this request is completed. Their privacy policy was written in 2002 and last updated in 2018 so clearly they are not very proactive on these issues. I will likely take my business to others who better protect customer data and are more responsive and transparent when bad things happen.

Gave 2 stars since my did receive my part that was ordered. Only, I am very annoyed that it is an act of congress to get in touch with customer service. The online request was filled out 4-5 times. I received no response. I took the chance and ordered my parts and only then did I get an angry email about the order I placed and paid $~48.00 for expedited shipping but still waited 5 days. What is that? I have sent more emails about this issue and have not gotten a response. Do FCP Euro instead. At least they answer abba actually care about the customer. I welcome their call and emails to rectify this issue.

Coincidentally had issues with the only two orders I've placed with AutohausAZ. First one my order was missing parts and I had to argue back and fourth about something as simple as an individual piece vs being sold as a set. Black and white. Second order I needed urgently and paid for express shipping - it was then sent at with standard worldwide economy which UPS confirmed as they don't offer express from USA to my country. I am still waiting weeks later for a simple acknowledgement let alone a resolution for the extra $40-50 it cost for the shipping method which wasn't used. Not good enough.

I've purchased a pair of 2014 Mercedes GL63 AMG bearing hub assembly, however one of the bearings are bad and I can't get In touch with anyone.

Ordered a part for my bmw on Saturday (3/5) and paid for expedited shipping so it would get to me the next week by Thursday. Per the website it says that some orders will take 1 business day to process. I waited until Tuesday evening to reach out to their customer service representative and "Timothy" informed me that the item is still processing and will ship out the next day (Wednesday) and I should receive the order as expected (by Thursday). Wednesday comes along and I reached out again for shipping info and they informed me that the order is still "processing" so i asked to speak with a manager and no one could tell me why my order that was placed over the weekend is still processing three days into the week. Thursday morning comes around and I reached out again and another representative told me that the order is still processing and I should have it Friday. I reached out that evening and I still had no shipping information or anything so i asked again to speak with a manager and all of a sudden " Mike Gallo" responded back saying that their warehouse does not have the product anymore and it's no longer in stock. When i placed the order the item was in stock and available to ship. Very bad place to do business with and I will be reporting to the Business Bureau about the false/misleading products placed on their website to scam/con customers.

I asked if they had any information with the delivery company that i might not be able to see, as to when the package might move (shippment was on hold) the response "we have no control over DHL, nor are we able to force them to deliver your package"

Yeah i wasn't asking you to force anything, just if you had any information. Rude idiot.

Don't hold your breath if you send an email with questions before purchase. If you don't reply to emails, dont offer it as a contact option.

Good store few years ago, now order parts and received only 1 item in the package. Try to call them no body answer, send email with my information no response. Have to cancel payments to them.No customer support at all. Very disappointed. Will never use them again.

It almost seems like they're running some kind of scam... They list hard to find parts as "usually ships in 2 business days" or something similar, so you happily order. Several days/weeks/months later (was different time frame every time I tried ordering from them) they notify you that the parts are not available and cancel your order and refund your money. Is this how they keep a high working capital? Are they running a Madeoff scam? Or are they just completely incompetent? I think it isn't worth trying to use them, because you will not have the part you wanted, and an opportunity to get it elsewhere may be gone by the time they "cancel" your order as well...

I ordered two headlights for a BMW 135i from Autohausaz at a total cost of $630. I received the left (drivers) side. Never received the right (passenger) side. I emailed and called customer service countless times without a single response. I had to buy a pair (they only sold them in pairs) or headlights from another vendor. I am going to initiate a dispute with the credit card company. This is supposed to be a legit company, but you can't prove it by me.

They take your money and don't deliver. Nobody on the phone nobody answering emails. $#*! YOU $#*!S

I ordered what was shown on the site as a "Jaguar headlight" lens replacement. Rather than sending me that part, Autohaus sent a BMW lens cover, that absolutely does not fit my car.
I started on or about September 14 trying to return the part. I called 6 times during the next 7 days. There is no extension shown, so I dialed the operator leaving a message to return my call. It never happened.
I filled out at least 3 email requests for a return mailing slip leaving all details and information on this order. I got one return email saying follow their very obscure return process. Nothing ever happens. No mailing slip, no instructions, no return or refunding instructions, but instead a note saying that they do not carry a part for Jaguar.
After a frustratingly long time, I canceled the sale through my credit card. I still have the part in the original box but there is a 30-day limitation to return a part from the day it was ordered. Since my order was placed about 2 weeks earlier, I am afraid that not getting this processed in the requisit period of time will void their return responsibility.
These people are like ghosts, they have no live presence, no humans to speak to, no persons to return your calls, and apparently, no one to send out return mailing slips.

Their prices are good, prompt shipping and great customer service! I will order from them again. Very positive experience.

Well I bought a car parts and I used my year make and model to get the right part well they sent me the wrong part now I send it back and it says free shipping but then I'm charged $23 for shipping the park back that they messed up on. The was only 62 $. Nothing that came with it was returned. Then I buy the right part from them and can't get free shipping or my money back... Make sure you order the right part because they won't take care of you... Head up