autohausAZ

They show bogus part numbers or no part numbers on their site. You may end up getting the wrong part, as I did. When I returned the item the same day I received it, my refund was reduced by shipping charge to me and a HIGHER shipping cost to send it back. Use someone else for your purchases.

Thank you AutoHaus AZ for sending me the correct product and just in time for me to install it and get back out on the road this weekend. I apologize for sending a letter earlier about shipping taking to long because I thought I'd have to wait until Monday to receive the item but turns out they deliver Saturdays also. So I'm sorry the least I can do is give you this review I'll post pics of my product and refer you to all of my friends and family because you saved me 120$ on this part and you definitely followed through with a solid OEM Replacement part and service was kind and very responsive. I'm as happy as a clam! Thank you

~Abe Lincoln~ west salem, WI.

What ever happened to "Trurh in Advertising"?

I wish I had taken the time to look at this review page before placing my order...

Here's MY Story from a 1st time and LAST time customer;

- I sent two e-mails in mid November asking about the possibility of any "Black Friday" or "Cyber Monday" specials. As I had a large list of parts to buy. NO REPLY to both of my e-mails to "customer service".

- I went ahead and placed my order online. My parts were advertised as "In Stock" and "Shipped the next day". UNTRUE!
- It took them 3 days to notify me via e-mail, that the parts were being shipped from 2 different locations. So they DID NOT HAVE THEM "IN STOCK" and THEY DID NOT "SHIP THE NEXT DAY."
- Please note that I PAID FOR SHIPPING with a agreed / promised delivery date. This didn't happen.
Half my order arrived 2 days late. But wait, it gets better! The other half of my order, also shipped later then advertised and would have been a week late anyway. Has been stuck in transit for amost a week now. It now has a "No delivery date available".
- So I called "customer service". Its a JOKE!. All I was offered was a laim "sorry" and "If your unhappy with your order. You can send it back". Are you kidding me? How can you send something back. When its stuck in transit? Sure glad I'm not a auto repair shop trying to make a living.

So in closing;
PLEASE DON'T MAKE THE SAME MISTAKE I DID... TAKE YOUR BUSINESS and HARD EARNED MONEY ELSEWHERE...

I have ordered from rockauto for years now and always happy about the prices versus local auto stores except for shipping costs. Well I broke my radiator and tried these guys for flat rate. I ended up paying for 2 day shipping but they haven't shipped and it's been 4 days now! F' ing really? You think a customer that paid expedited shipping might need that radiator? Customer service is a "y" oke if you can reach. With a capital Mexican "J " still dont understand why I cannot get a refund considering they haven't shipped it. Leave that up to my amex... just one of these companies that I should have read the reviews first

Ordered part online and paid the flat delivery fee. Inadvertently did not realize part did not come with grommets to secure part. The grommets would cost $1.58 plus another flat rate of $7.99. I called and explained it was my mistake, but I did live less than 5 miles of his store. He flatly refused any compromise e.g. putting it in an envelope with a stamp or even a will call pickup. NO and NO, they have a flat rate shipping policy, yadda, yadda or otherwise we want your money.

In short: They care more about play detective "pikachu" on "fraud" protection of their own company than shipping your item that you paid for. Also dont trust their online store item availability status.

In full story: Ordered coils for my M3 online without any issues. Paid for expedited shipping. Get an email next hour saying my credit card has "insufficient funds". After dialing their "customer service" number all of the voice recordings say that I should EMAIL or leave a VM while waiting for next customer service rep for 13 minutes. Person on the phone tells me that my order is in fraud state since my shipping address is registered to someone else and so is my cell phone number which I had for past 10 years. But they will work on it. Never heard back

Called again same day, another 16 minutes on the wait line, new rep tells me now they are having issues with my Credit Card and asks me to provide a phone number on the back of the card. Huh? And tells me he will call me back ASAP. Called my CC and asked them about the transaction and they said it got accepted same day I paid. Never heard back from these Clowns at AutoHausAZ until next day where I got email that they are "out of stock" so my order is canceled! So 2 days and lots of headache and they did not have any in stock. After email I went online and their website for that part says they still have in stock.

Word to AutoHausAZ:
If you are going to play detective "pikachu", please make sure you have proper, up to date records and have your lazy reps call back to customer to clarify any suspicion of fraud ASAP and not limbo order.

I rebuild/restore at least six import cars per year, typically from ground zero up, and consistently use AutohausAZ for parts and pricing. No problems with shipping or customer service in the past, and have contacted them often for part clarification and description/fit. I highly recommend AutohausAZ as a parts supplier. Seems they have several items on backorder from time to time, but I think that applies to all part warehouses. Not sure what problems others are having with negative reviews, but that just hasn't been my experience... and I order a lot of parts.

I have been dealing with them for seven years and no problem yet I love their free shipping and fast shipment