AT&TReviews 2,450

No integrity, false promises, lots of employees that have no clue - how a dinosaur like AT&T got resurrected after the breakup into the baby bells is a mystery to me and a testimony to the corrupt ways of large business governance. IN my case, they sold me a wireless phone promising that it could be unlocked after 90 days and wasted countless hours of mine to then deny my claim. Do yourself a favor and avoid this monster company on all levels, home phone service, internet or cell.

For the past two years I've been negotiating with at&t to try to get them to realize, understand, that seniors simply can't afford their prices. The services they offer and what they charge are not reasonable for us aarp-ers who have minimal usage. Finally I got a real letter from, what I though, was someone who could take charge and actually initiate a viable campaign for seniors. It turned out to be just an email associate who could not make any decisions, except to offer me to sign up for a FEE!
I've been a customer of AT&T for many years and they want me to pay a fee to start what I already have! They are being short sighted because they can afford to corner this age group with the very best package. But they are being petty. They don't seem to care that millions are coming of age and switching to Vontage, Consumer Cellular, etc., or other AARP rec. Wireless. I don't see any ads for AT&T in the AARP circulars. I tried to help them get some insight into the market and they treated me as if I were insignicant, big mistake.
They invest their profits in Sales, Collections and CEO salaries. They can't listen to customers and are unable to acknowledge new ideas.

The layout is okay, for the most part.
The Chat customer service starts out fine, but then I was disconnected, had another person, they seemingly understood my questions, she quoted the same price at the first person i talked to, then i got disconnected, third person was a stright up b*tch and said that i was misquoted, not once but twice, how that's even possible is beyond me. I copied and pasted the conversation, she was still rude. Went to a fourth person that gave me the pricing plan information, then quoted a discount through my work which was what pushed us to AT&T from verizon. That was the kicker. Low and behold, after signing up, the discount was 9% different and NOT anywhere near the monthly price after discount that the online support said it would be.
Emailed customer support on this. I got handed off to someone else. That person, a snippy b*tch that said, "Oops, too bad."
WTF is that?
Going back to Verizon.

This is a letter sent to AT&T Corprate Headquaters. It summarizes their sevices.

To Whom It May Concern:

I wanted you to know that I will be canceling my phone and Internet services provided by AT&T for the following reasons:

1. I will no longer deal with India customer support,
2. Your Internet is too slow, and I have the Pro version,
3. Your office hours for customer support are unacceptable.

I tried to upgrade my service with you and all I got was the run around with a bunch of automated questions. Then I was given an automated response stating that your offices were closed.

WOW! Has customer service 24/7, you speak to a human being, and they are from America. As you know, Consumer Reports latest issue rates your business quite low and WOW! Gives more for less money.

With the customer service you provide in conjunction with the Consumer Reports article, I am confident that I am not the only individual who will be switching providers.

Does it get any worse than AT&T? Their website is the worst. Go to your account online, 3 different times in a day, and you'll see 3 different balances... along with fine print that says your balance may not reflect charges and payments for the last several weeks!

What's worse... they completely screwed up an account, disconnected it due to something that was THEIR fault, and now say it's at least 5 days to reconnect?

Goodbye AT&T - thanks for nothing!

I got an email about changes in service. One change was that people could cancel their internet and keep their email address. That's the only reason I pay them for internet. I use another service for my actual internet.

I went to the website trying to find out how to switch to just having email with them and couldn't find anything on the site. Then when I went to the help section I was timed out because even though once you sign in and choose a place to go, it opens a new window, but the original one stays open and that's the page that times out from inactivity.

Frustrating!

I updated my address and then placed an order to update my phones. I sent an email to confirm that the phones were being shipped to my new address and was told that they were. I then called to confirm that and was told by the agent that they were being shipped to the new address (he even told me that it was impossible for the billing and shipping info to be different when updating an Iphone). Sure enough, ATT shipped my phones to my old address.
After calling again, I was told that I would have to wait until the order was returned before they could do anything about it.
Thanks ATT,, you are the best!

Att rip-off - When I signed up for att internet and phone service, I was told I would get $150.00 back. After talking to 4 different people at att and spending a total of 43min.on hold just to get my phone bill cleared up, I was told to go to att.com/rewardcenter to claim my cash back and found no site even exist. Try for yourself, all you will find is some very ticked off people. I do not understand how they can get away with this, but you can believe I am not going to let this go.If any one else has had this problem let me know what you did, and if it worked. I see at the bottem of the page this goes to att to. Att this is for you, you guys just think you got away with this. PS. ATT my next e-mail is to the better business bureau.The next to my lawyer.