AT&TReviews 2,450

We switched from sprint because att does have better service. But we asked several att reps how it would work to get sprints fees paid if we switch. We we told by everyone we would apply for the credit and we would get the prepaid debit cards in the mail. So we turned in 2 phones and they gave us credit for what this phones were worth. No one said that what we got for that was part of the money for paying sprints fees! No one told us that's how they work. We were told they were separate things. So now I'm left with a sprint bill. I feel like I've been totally lied to.

Price was very competitive... we will see if it lasts. Service has been consistent. I have Uverse with my business, 1 phone line and internet. I have been on the phone or emailing them for 10 hours at least to straighten out the mess. I get emails in the middle of the night about new services, canceled services etc. My bill amount changes every couple of days. It has been a slow, confusing frustrating process to get switched. So far... when there has been an issue I have been able to get it resolved and the number on my bill eventually looks again like it is supposed to... but I cant understand what parallel dimension they are working in over there. Literally stuff gets created out of nowhere, canceled out of nowhere, priced differently out of nowhere! I mean how hard is it. 1 phone line - x number of dollars, 1 internet service y number of dollars. X + y = z. Now hook it up! That simple. But instead its literally a month and half and x + y = z one day and the x + y = spaghetti the next day! Ill be happy if they provide a reasonable service and charge me what we agree on thereby saving me some money. To be determined. I have talked with probably 10 different people at AT&T. 8 of those were pleasant and seemed to be able to get the job done... 2 seemed rude and incompetent. Everybody seems to not be quite sure what is going on over there... but who could when x + y = spaghetti... no wait... it = wet stinky poodle now.

I live in rural Regency Estates Subdivision in Terry Mississippi and for years AT&T has delivered 6 Mbps best effort download speed which means WE NEVER GET 6 Mbps. I have made several attempts to reach out to AT&T as a reprehensive of my subdivision. We have over 100 homes in our area and when I did reach a rep I was told by that AT&T rep, after he finished laughing, that AT&T has no intention of upgrading our area to a faster download speed. I think it is bad business that AT&T has a 100% customer rate in our area because we have no other choice. We are paying good money for a speed that cannot stream movies, games or music. We are trapped and stuck with a carrier who cares nothing about keeping its customers current with technology. This is just over dial up. We are all looking at Hughes net and dropping AT&T. We will discuss this over the next 2 meetings. Doesn't look good for AT&T in this area.

Roughly two months ago, I went to the Brea retail store in order to become an AT&T Wireless customer.

Leydi Sanchez was very very helpful.

In my personal opinion, Leydi Sanchez is the number one employee at the Brea retail store.

When I walked into the Brea retail store around 12:30 in the afternoon on Monday, July 10th... Leydi greeted me by name.

Leydi Sanchez is truly an asset to the Brea retail store and to the AT&T corporation.

Leydi Sanchez should be highly commended for her helpfulness and for always providing excellent customer service.

I walked into the Brea retail store around 12:30 in the afternoon on Monday, July 10th because I wanted to put myself on a lower rate plan for my cell phone service.

Anthony "Zee" Zuliani patiently helped me explore all of the options that were available to me.

Anthony "Zee" Zuilani should be highly commended for his helpfulness and for providing excellent customer service.

I have spent 9 hours on the phone with these people. The customer support people are friendly enough, but it is difficult to ever get to anyone who can actually work out a difficult situation. I won't bore you with the details of mine, but the bottom line is that AT&T will not unlock your phone for any reason and the last guy I spoke to actually admitted that they are holding my phone hostage and even though I don't owe them anything, the only way I can ever use my perfectly good Iphone 6 Plus is if it is on one of their networks. Not gonna do it!

I have four devices that are no longer on contract. We paid the $125 penalty per device to get out of the contract, all of which were up in 2 months. We have also paid any outstanding payments due for all of our devices. American Express has confirmed that the charges have gone through. We were sent emails regarding 3 of our 4 phones after 48 hours. One email said that there was an upgraded made within 14 days. Not True. Another phone said that it was out of contract and didn't need to be unlocked. Not True... but not complaining. Another phone said that it was under contract still and payments were outstanding. Not True. I have called customer service, and they are not able to tell me why our phones have not been unlocked. They told me to speak to a manager in the ATT Store in Aliso Viejo. They tried to help and then finally said that they were not allowed to help me. I cannot get through to anyone that can help me. I have been re-routed to sales multiple times and have been hung up on. (Please know that I said nothing to warrant that kind of treatment. I believe that they were equally frustrated and just gave up.) I also was told that a manager in the Mobility Department would call me within one to two hours. It never happened. It just seems that AT&T is too big, for any reasonable customer service. It has now been over 72 hours. What am I to do?

I called them to see why my 20gigs was going over, it seems like the last few months it was always getting closer, it wasn't like that before never got close to the 20gigs. They told me for the same price I was paying I could get unlimited everything then I get my first bill and it's $10 more they told me my 2 other phones have a $5 service charge for the unlimited plan. That's not what they told me on the phone I'm trying to save money now they want to get more money out of me, time to change to another phone company.

I have been a customer with them for about 16 years, Over the years the customer service has not been the best. The first issue I had was a representative talking me into changing my service from what I had, promising me that it would be a better deal for me and that my family could share 10 gigs of data, Well that was a nightmare. Since it was over 30 days I could not change it back to what I originally had. The only thing that I got from AT&T was 5 extra gigs. My bill was more than it originally was. My second issue is I was told that if I combined my Direct TV and AT& T bill I would have a lower bill. Well what I wasn't told is I would be charged for two months of service to start and I would lose my Plenti points for combining. If I had known this I would have never done this. I lost some Plenti points which was restored and I asked that my bill be de-combined. Back in September. It didn't happen and I called again and it finally happened in about March or April we from that I lost PLENTI points from January-current. They made my account paper and I kept changing it back to paperless and my bill to where the money automatically is paid. I called PLENTI and AT&T about these issues since last year and they make it seem as though it's my fault for all of this and refused to give me my PLENTI points from January currently. I had to go back to my account recently to re-do the paperless again. I know that I did it because I didn't get a bill prior to the one I just received the other day. I am not sure what kind of games AT&T is playing but I don't appreciate it because I know for May I didn't get a paper bill now all of a sudden I get one in June. So know I am sure I wont get PLENTI points for June either. ATT sucks

I called in to ask about my bill why it went from 113.00 to 152.00 the guy had said that there was a suspension in April when I was having trouble with a Visa card paying the bill so I had to go to the store to pay it there he said there was a suspension for about two to three hours and I probably didn't even know it but still going to charge me that amount do two they're online that couldn't take it. I have been with them for over 10 years now and I am so disappointed I told the guy I said well
I'm not going to pay that because there should not have been a suspension on it he said okay well you have a nice day and hung up. After being with them for so long that was the rudest person I think I have ever talked to but I will find another place to go to that was just unbelievable.

We recently tried to leave at&t. And they continued to transfer us from one unhelpful person to another, at one point suggesting we go to a store in person to cancel our service. It took three days to get an unlock code so we could use our phone and port our number to our new carrier, after we threatened to retain a lawyer. We left because our bill became so unpredictable with seemingly unwanted charges for services we neither wanted or ordered. They are easy to join but very hard to get away from.

Subscribing AT&T was a big mistake. There are significant hidden charges. Every month I had to pay about 30-60% more than it was in my contract. AT&T used every opportunity to make few extra dollars. You will pay for purchases you never made. You will pay for extra data even even though you do not use phone internet at all. You will have a choice of entering the next billing cycle after the end of contract or pay significant charges for each phone even if you cancel contract on the day it ends. After ending service you may find yourself waiting many days before you can unlock your phones because your bills have to be cleared even though you already paid everything in full. You will find yourself calling AT&T several times to solve a simple issue and later find that it was not solved despite promises. Customer service is aggressively dishonest.