AT&TReviews 2,450

I had had several bad experiences with at&t wireless. The local store doesn't even answer their phone, and there is no option to leave a message. I contacted at&t's customer service and was told that I had to go through my local store, because that's where the phones were purchased and that they could not help me, as they had no access to the information! REALLY? So I scheduled an appointment to go to their store to request copies of past purchases. I took the employee 5 trips to retrieve my receipts. When I said I had been calling for the past 2 weeks, I was informed that the phones DO NOT RING! How convenient!

After getting the receipts, I contacted Apple again and to make a long story short, at&t were the ones who screwed up the phone in the first place!

The AT&T located at New Pointe Plaza in Clarksburg, West Virginia store has a friendly individual and family environment. Their products are arranged for easy viewing. The employees are well trained, updated, and ready to help guide you in your communication technology needs. I have been with AT&T and it's present manager Justin for 7 years. I have no plans to leave. Employees go above and beyond to make their customers number #1.

I left ATT myself years ago. They offer me $300 or more periodically to come back. I never will. For my 90+ yr old mother I spent 5.5 hours simply to get her phone turned back on. Every time I got someone who might understand why it was disconnected by accident, they promised to send me to someone who could help me, and passed me back to entry level in the Philippines. AVOID ATT AT ALL COSTS. This year I have spent 10 hours simply trying to fix two of the problems THEY CAUSED THEMSELVES. The confusion there is endless, and they will simply route you from one department to another, telling you that this department can do nothing. It doesn't even matter if you talk to a supervisor--AT ALL. And there was no way to get an account online since they had cut off the phone--by mistake.

We need a way to vote for WORST American company. They would win.

After being a ATT wireless customer for 25 years, I am done with them! The last 2 days have been spent fighting their systems, attempting to obtain information, reach a person, etc. Today I tried to pay my bill and close my account and I can't even get into their online system. I tried calling and each time it said it was transferring me, it disconnected. I called the local store and their answer was to DRIVE to their store! I'M TOTALLY OVER THIS COMPANY THAT IS UNABLE TO PROVIDE ANY LEVEL OF CUSTOMER SERVICE!

When I started AT&T, the man on the phone stated $52.00 per month, which included a $7.00 monthly service fee, They have been charging me $67.00 per month with no reasonable explanation, I had an issue with service the first day I received the modem, so I called and a technician came and fixed the issue. I was told that my billing would not start till I could use my service, which was seven days after I had received the modem. The continual charge me from when I received the modem, not when I received the service. I still have not be able to get them to correct these issues. So I will be moving on one my year is up!

Here's an update to my original review... just when I thought the experience couldn't get any worse... IT DID!

I cancelled the service and it was uninstalled on July 5,2016. Now, here comes the bills. In August I called and was assured the account and bill will be cancelled. Interestingly enough, I was also told the account was kept open in case we changed our minds. Nice move for unhappy customers!

Anyhow, a month goes by and here comes another bill with late charges. I called today and was told the tech that uninstalled the system did not issue a cancellation after the uninstall and the only way they could cancel is if I provided the "safe code" that we set up for the account, it was a requirement in their process to cancel. Heck, how are we supposed to remember that when we had the system for less than 14 days? Plus, your own records state the system was uninstalled July 5 so why are you billing me for something that we don't have? How about telling the errant tech to finish the job by issuing the cancel that he should have done back in July? (I had documented the name of the agent I spoke to in
August who assured me the account and bill will be cancelled, and was told they would review this with him). As I could not recall the "safe code" I was told I MUST go to the AT&T store with two forms of ID to get the "safe code" and then they can cancel the bill.

I asked to escalate further and was told there is no phone number for that, or email, send a letter to AT&T Digital Life, Inc., P. O. Box 2682, Norcross, GA *******. Yes, I am past the
Boiling point.

I will go to the AT&T store, recite this whole episode once again, get my "safe code" and ask one question: On my AT&T cell phones and my AT&T Direct TV what is the contract end date and early cancellation fee?

AT&T is getting worse day by day. They need to train their employees not to annoy customers. Their plans are so expensive and they don't give a damn about their customers. They have started a new scheme to fool their customers with that AT&T next. AT&T says they are helping customers with att next but its actually them who are making so much money off of that att next scheme. It's such a big company but they only have plans for rich people. If you are poor then you should just go and find another company as they do not have any suitable plan for you. Their data plans start around 20-25 bucks whereas other companies give unlimited data for $10. I understand they want to make profit but it feels like they are just ripping their customers.

I signed up for Plenti points - a rewards program -
At&t is one of the companies that gives points.
I called At&t they say that I will receive points with my monthly cell phone bill - on auto pay - that cost is about $170 per month.- I linked Plenti with my AT&T
I remembered the other day and checked with AT&T and they said no - I have to check Plenti for their
"Offers" and then pay AT&T's bill then can get the points. That was not what AT&T said in the beginning. So know I have to check Plenti each month for their offers and then pay my AT&T bill - which means I have to take off auto-pay. Life is just too busy to hassle with. So check again and again
Even if someone in a company's customer service
Says yes does not mean they are correct - but surprised it was AT&T... I left a lot of points on the table with their company's customer service misinformation.

If you have att uverse and qualify for the lifeline discount and arent getting it from att it is because they are lying to you. Other VOIP providers offer this discount. ATT just wants to make more money. You will also need to review your bill each month as they tend to overbill to see if they can get away with it. They try and shuffle you from csr to csr so that you will give up and leave them alone. I have spent hours on hold and being shuffled around while I was a customer. Same thing with their wireless division if you use a prepaid service you will only get about 40% of the time you pay for and that is intentional. You can file a complaint with the FCC and FTC against them and it will help and get action from ATT I do advise doing this when you have a problem with them. Currently they are under investigation by the FCC and the Department of Justice Civile rights Division for their practices I advise staying away from them if possible

I was subject to forced migration from DSL to Uverse. These folks did not notify me, and one day I just discovered I was cut off from Internet service. I was so angry and who of course can fight AT&T. I contacted the BBB got an immediate response from AT&T, so they gave me credit for being forced to take Uverse without notice. But still there is a problem, I got charged a full month of service for three days on my billing, have tried to correct this issue and have received no response. If you want to get past the first line of operators that don’t know anything or don’t speak English as their first language, ask for the retention department. So why do I use AT&T, because I will never do business with cable companies, and there is nothing else in the area where I live, I’m waiting for Google Fiber.