AT&TReviews 2,450

AT&T discontinue service saying that you have violated the rules though there is no violation. On 11th Jan '16, they said, "You should not call two person at a same time" also they haven't provided any number for the same. Today, they are saying, they've informed me the reason and the reason was same but they didn't give the number, now they are giving me the particular number and reason. Really disappointed and two faced of AT&T.

I have had AT&T wireless for years now, all the way back when it was still Cingular wireless. I have never had a problem with them. Compared to a few of my friends, my bill is a little higher, but I am happy with my service and I am fine with paying a little more for it. The few times I had issues, like when a phone was broken, or a phone was stolen, they were very helpful. Every time I have been in the store I have had excellent service. The sales people have always been good with explaining things in detail to me, and helping me find the best phone and plan for my situation. I am a very skeptical person, especially with sales people, but I have never felt like I was being pushed into a sale here. I have had other carriers in the past that I was not happy with. I have nothing but good things to say about AT&T wireless.

An acquaintance had paid me cash to pay his phone bill with my card a few times. We had a routine that ensured safety and trustworthiness for both of us. I would not save my card info in the account and left a message with AT&T notes that it should only be used when manually inputted by the customer. Let me just emphasize that we were thorough and we both know for fact that neither of us did anything wrong.

One time after payment I saw on my bank statement that AT&T had double-charged me. I know it was a double charge because it was the exact same amount with change and happened at the same time, 1AM.

I called them only 2 days after the transaction when I had noticed this and explained the situation. They said it should not take more than 48 hours to refund me. I look back a week later and the charge had not returned, so I called again.

This time they said there was nothing to refund because they used the money. I asked them why they would use my money instead of giving it back to me, and they just said "I don't know, it was just used." I insisted to speak to a manager and file a fraud complaint that their company had stole from me, but they kept saying they weren't allowed to speak to a manager. I was passed around to a few low level employees where nobody had any power so they could bull$#*! with me as if they were actually getting me to someone in power.

I could not even have them leave a complaint that I would never shop with them and would recommend everyone against AT&T. I have an amazing phone company with the cheapest most innovative technology and service around called Republic Wireless. I worked at Best Buy for a year. I told AT&T that they would potentially lose HUNDREDS of customers because of me. I routinely told this story in warning to others again and again and it made a real impact.

AT&T stole from me. I could have sued them in small claims court (it was under $250 thankfully). Let that sink into your head real good. A company committed FRAUD and none of their employees cared to have the courage to actually help me. I say courage because I worked in customer service 3 years and I damn well have the courage to do the right thing.

I know that AT and T will do nothing about this as they don't care and are too big to care. I have been with ATT / cingular since 1995. Just google the word ATT ripoff and see all that pops up. According to ATT all the companies are doing this so f course that makes it right!

I am eligible for an upgrade for 3 family plan phones. I chose the 2 year contract and was shown an absolutely free phone (note 4) online. Then I was told that by upgrading I would lose my $75.00 total credit per month. So in 2 years using the next plan, I would lose a total of 1800. 00 or 600.00 for each FREE phone. They want everyone to be on the next plan as this is how they make money but what they say is that some people don't like contracts. (I do)

I was told by sales online that if I pay 1958. 00 and buy the phones outright I would keep my credit of 75.00 per month (this is paying 150.00 more? Than with the next plan).

This system is not much different than all the money being made by car dealers with 7 year car loans.

AT and T does not learn its lesson well. They had roll over, took it away, then years later brought it back. They had unlimited data, made us buy blocks of data, and now are giving huge date packages for little money. So eventually AT and T will go back to giving a choice of contract or no contract which it does not have at the moment essentially.

Are Americans really this stupid? I think so if they fall for the next plan without doing homework.

(I believe last year or the year before, ATT was giving either a 15 or 25 dollar credit per month to those people who upgraded their data plan depending on what plan you got. I upgraded from 10 gigs to 20 gigs and was given a 25.00 credit per phone per month. That is 75.00 per month. This credit has been confirmed on several web sites. The employee at the store showed me the credit on my bill when trying to explain the next plan to me.)

SCAM, SCAM, SCAM after describing the many mail & e mail offers, I finally called only to have another hard hit on my credit score and then told I would need a $400 for the 1st phone, I have 3 lines with Verizon but am not too happy anymore after 7 years with them. Also would need $300 for each additional phone. What a joke, I have good credit have not been late not once with my Verizon payment. From now on all emails will be marked spam and any mail will go straight in the trash. By the way I know the pre-approved offer doesn't mean that I am approved, but why do many offers with these ridiculous deposit amounts. They must think I have stupid written on my forehead. What a joke. Not sure anymore which wireless phone company is the worst anymore, either no coverage after driving 20 miles out of town, ridiculous deposits, ridiculous 14 day return policy, no 1 truly knows if they like the phone in that time period. After going to my parents home 45 miles away lost service after 20 minutes, not enough memory, too many stupid pre-installed apps that I have to force closes constantly. I thought that way back in the day of the track phone, was bad because whether a person answered or not it took you points, HORRIBLE but some of these cell phone company's are just as bad, if possible.

They seem to know what they are doing and can take you right to what you need.

Randall Stephenson, AT&T CEO - I have been calling AT&T since November
25th regarding a cable & telephone line that is down on the left side
Of the house barely touching the lawn. I consider this a hazardous as
Well as an emergency situation! I have been connecting to your
Phillippines outsourced center who wasted not only 45 minutes of my
Time on that day but again today for another 20 minutes by not
Transferring me to someone in the US despite my four requests in this
One conversation. I had to actually do research to find a telephone
Number to connect with a local office, which by the way is a big waste
Of my time. I understand you are thrilled that you are saving so much
Money by outsourcing all our jobs to the Phillippines for $333 USD per
Month, (I pay for 3 months of her salary hmm) but if you cannot find a
Way to provide a US repair number on my bill in the future as well as
To have someone repair the cable line on the left side of the house and
The cable line on the right side of the house by the end of business
Today, then I will be forced to quit AT&T which in my eyes today is no
Longer an American Corporation but a third world corporation. The
Telephone number is *******812. Today is December 1,2014

Impossible to get a hold of the right person on the phone, ironically. AT&T customer service is OK once you get them on the phone. Their website is also impossible to log in to.

AT&T should be ashamed! I've had such a bad experience the last 2 weeks! Ordered a new phone. It was damaged and needed to be returned. I had to order another one and pay twice and wait for a refund... I never revived any return shipping label with my replacement phone! I've called 4 times and each time it's a surprise to them that I'm calling! Each time AT&T says" I'm going to look into this and I'll call you back" BS! I've never once did get a call back to fix my problem! AT&T got my money twice and now they would take fix there end! I'll be filing a BBQ complaint and checking with a lawyer on this scam! It's sad that I have to jump thru hoops and make complaints to get what's right! Shame on AT&T for you non customer service! Instead of paying for one phone it looks like I paid for two! Merry Christmas I've been cheated.

This isn't a review about their website but about their people at their stores. During Christmas while on a trip through California, I visited the ATT store in Elk Grove, CA to buy a wifi hot spot device. For the first time ever I came out of a phone company store with a smile on my face. Not only were the ATT people knowledgeable but they were really nice and eager to help me. I was shocked. I then went into an ATT store in Torrance, CA with my boyfriend so he could buy a phone and we had the same experience there. ATT has really improved their staffing. They used to be the worst - it was always painful to deal with the company - but now they are terrific. Maybe all phone companies have improved - I hope so.