AssociaReviews 71

Horrible customer service, follow-up and issue resolution. Reported a leaking roof issue with the balcony ceiling for my condo unit in October of 2023 via the app. Associa implemented operation ignore for 6 months (May 2024) until they closed the ticket and had me contact the property manager directly. It took another year (May 2025) for the leaking roof to be fixed at which time they told me I was responsible for the ceiling damage which increased over the time that they chose not to act.

Associa sold our building on the far they were a large company with the ability to do so much for us: contacts to arrange repairs, 24 hour service, dedicated website for reporting issues, etc. So far they have failed on all. Requests submitted on-line disappear into a hole, when you followup, you are told you are responsible to show it is a building issues. You call after hours and get the runaround. Building common area repairs take for ever because of delays is finding people to do the work. You get the idea.

I sold a Unit in the Newport Building on October 21,2024. I called management company to cancel my automatic withdrawals for the Maintenace fees on 10/23/2024. In November of 2024 they withdrew the Maintenace fee for November 2024. I called Associa as soon as I noticed this and requested a refund. They told me it would be 60 business days before I would receive
the money which will be 2/10/2025. According To Glenda at Associa that is how long it takes to process the refund. Basically, they are using my money interest free.

I was a part time employee of Associa, working for The Dartmouth Group for 1 year and 10 months. Oct 2022-August 2024. When I was hired, I was asked to commit to stay with them for 1 year. I did commit to work from them for 1 year. They allowed me to have 10 vacation days my first year as I had them planned before starting in the fall. These were 4 hour unpaid days. It was never communicated anywhere verbally, or in writing that they would not continue moving forward. I thought this is what I was receiving in return for making the commitment to them. By August 2024 (2 months away from my 2 year anniversary with the company) I had already taken 7 - 4 hr unpaid days of the 10. When I requested another day off I was told part timers don't get benefits and they had to talk to HR about it. It was decided they would be taken away. They did offer me 5 days, but that was not enough for my commitment to them and the fact they were taking the time away so far into my employment. So, because of this, I was forced to resign as I cannot work for a company with such an unethical business practice. Before my last day, I proposed an alternate schedule, one in which I could have worked with only having 5 days off. One I know would have worked for the property. I was told business need required 5 days. Come to find out they are not filling the position. If they wanted me gone, they should have just laid me off vs. waiting until I asked for another day off, forcing me to resign. It would have looked better for them if they had just laid me off. There should be an option for a 0 star rating.

I have dealt with a few property management companies in AZ and California, over the years, for rentals I own and this management company is the absolute worst. For six years they have managed my second home in La Quinta and while I have met some nice staff at their office, I have learned that if you have a question or need help by phone, they are absolutely terrible. Good luck getting through or getting a callback, they will completely ignore your call and frustrate you. The latest example was today when I called to get the new code for the pool gate. My daughter stayed here last weekend and the gate code I gave her did not work, so her weekend of relaxing by the pool was ruined. I do not remember getting notice of a code change so when I got here today, to spend time relaxing by the pool myself, I called the Associa DRM office at 9:21am, got a recording, so I left a message to call me, rather than wait on hold. I waited all day and didn't receive a call, so I called again at 3:20pm and left another message to call me. When I didn't receive a call, I called again at 3:52pm and decided to just stay on hold until someone answered. The recording said "you are caller #4" every 2-3 minutes, until 4:20pm, when I was informed I was "caller #3". I stayed "caller #3" until I hung up at 5:00pm, which is when they close.
No, they didn't have phone problems, which is the typical excuse a company uses for poor phone customer service, unless they've had these same phone problems the several other times I've tried to call them over the years. At least in a couple of instances I have had to drive to their office to get the information I need.
I can't understand why any community would use this ineffectual and unprofessonal company to handle their business...

Associa has been unresponsive to our property owner inquiries. Our documentation shows that we have paid our dues. Associa continues to send us delinquent notices. Maybe it is time to get a lawyer.

Associa has been our management company for about one year now, since then we have seen a dramatic decline in the quality of services, we receive in our community. We have landscaping not being take good care of (weeds are tall, garbage scattered everywhere, grass not cut, tenants have to hire other vendors and pay extra for certain landscaping services even though we are already paying pretty high monthly HOA fees), the termite traps have not been refilled for years, we have ants and roaches inside condos and pay for extermination extra as well to other vendors, as spraying outside against insects has not been done for many years either. The complaints against other neighbors not obeying the bylaws are not being addressed (smoking illegal drugs inside the condos, making loud noises during quiet hours, a broken vehicle on the premises blocking a parking spot which should be towed as per bylaws is still there for more than a month now even after multiple official complains by several community members to local Associa manager Kristen Kozik). In addition to that I have been waiting for the front door replacement since I purchased my condo 3 years ago and still not sure when it will be repaired (a very bad job was done by vendor when replacing it). I have been paying HOA fees regularly, but other than doing bare minimum (like water, sewage and garbage services), I do not seen anything good done for my community, which is a shame in my opinion. The HOA fees were recently increased, and the quality of services are being in decline. Kristen Kozik (local Associa manager) does not seem to see the real situation at the community completely ignoring official complaints and scheduling house pressure washing when we have much more serious issues mentioned above to address.

I have been involved with HOAs and HOA management for over 40 years. Associa New York is the absolute worst management company I have dealt with. They are not interested in providing services to the condominium owners or the maintenance of the facilities. They are only interested in signing up HOAs and providing ancillary services such unit rentals, unit sales, and accounting. The phones are never answered. There is no follow-through. Phone calls are routed to the corporate headquarters in Texas where employees, have never seen the property and who know nothing about the property that is 1,500 miles away. If an HOA cares about its members it will contract with a management company that is local and has staffing that is able to commit to providing service.

My HOA is represented by Chadwick Washington as well as the property management group associate/community group is also represented by Chadwick Washington, the same lawyer and the same woman who likes to hate people who picks on people who is disgusting. Is sitting on our HOA board currently it doesn't make Sense under the laws of the United States of America

RE: Property Management I will list complaints:

1. Management turnover.
2. Lack of interest.
3. Lack of knowledge.
4. No follow up.
5. No sense of urgency.

If they had no star I would use it.

We are in VA and Associa was hired in the fall of 2022. They have given misinformation to owner questions, allowed confidential questions to be seen by the board, and the capping misstep was to use a formula they made up to count votes in a huge assessment issue. There was no admission until they were called out by a homeowner for ignoring the voting method in our bylaws. They claim that it was referred to their legal department and the second vote count was also wrong. Not until the third vote count, when they correctly used the method called for in our bylaws, was an accurate total counted up.

Amy, who is the Association manager for Riverwalk, is the worst customer service person I've ever seen in my life. She's rude, could care less about handling issues, tells people who pay hundreds of dollars a month for services to just move if they don't like it, belittles military and elderly, and is just plain a nasty person. She gives misinformation that causes issues and then acts like she doesn't care after the fact. She must be a miserable human being to act the way she does in her job. Why Associa would tarnish their reputation with someone who makes their company look so badly is beyond me. Wake up Associa. One wrong comment about the elderly to the wrong person and your company will have a suit for her agist remarks. You need people in place who actually are here for the residents. Not someone who sits around acting like she despises even existing.

This company has no idea how to run a property effectively. They have a policy of no phone calls to the acting property manager. This is a complete joke. Our actual property manager lived over an hour away. In what world is that doable?

This HOA has absolutely nothing better to do with their time than to have someone creeping around the neighborhood to take pictures of a tuft of grass. We have our lawn mowed weekly. We have receipts of our lawn being mowed weekly. We received a SECOND violation notice for...a tuft of grass. Broken down car in the driveway? Nope. Loud party? Nope. Property in disrepair? Nope. A. Tuft. Of. Grass. Stay away from this HOA. THEY ARE USELESS.

Mr. Robert Hernandez is a Great Community Manager who professionally managers our property and board members.

Would recommend Associa and Mr. Hernandez highly!

Best Always
John A
Allendale Brook Estates
Board member

I receive multiple complaints from Residents and Board Members of slow or no responses from the Property Management.

As I am singled out, Associa, DRM - Desert Resort Management has allowed (for months) cars to park in fire lanes. Even after emailing pics, address number, Associa can't or doesn't do anything. I have solar panels that passed city inspection (professional company) but DRM / Associa demands them be removed for using wrong footings. Nobody should buy in Sommerset, Palm Desert until the management company is replaced.

Terrible customer service. Agent I spoke with had had a lobotomy. I complained about he non-stop drone of their hold advertisements and she told me to talk to my HOA - about THEIR call center. Management change-out caused billing mess-up and she couldn't supply the information to send an immediate payment. Had to send it in the mail. THE MAIL in 2023. I've always heard bad things about Associa and it's founder, now that I'm subject to them, it's all true.

This company needs to either go away or. Rebuilt from top to bottom. Lack of communications leads the list of inadequacies demonstrated by Associa. They out and out lie about their capabilities and services. Not all, but most, of their employees are unable to perform efficiently. If you have a problem, and attempt to contact your local office, your call is forwarded to an outsourced firm in Texas. If you're lucky, your call will be answered in a half hour or so. When it is answered, don't expect any real
Help, all you get is double talk and excuses! If your community is. Considering Associa as your property management company, please run, don't walk, away!