AssociaReviews 71

This was foisted upon us by Toll Bros. Secretive and overbearing organization with "rules and regs." that they fail to produce. You will be forced to submit pages of documentation for minor "improvements" with the decision likely to beresting on someone with an extraordinary degree of incompetence.

We are surrounded by dead and dangerous trees harboring house-invading hornets. Their response to our complaint was to have the board walk around and have Toll replace the dead trees they planted badly! We are still awaiting removal in New Britain (Dead) Woods. They write dunning letters to the whole "community" concerning one person's grass when people have the most unsightly tangled mess without even one ornamental plant in their yard and we are denied a short privacy fence so that we can block out the worst of it have the beautiful yard we pay for and deserve.
Realize that some may run for the board for the wrong reasons. It is a struggle to get anyone to run. Associa asks for a "bio" prior to election. No one up for grabs on the board said anything of substance with regard to their views. Make sure you quiz them. We have paid our dues (figuratively also) and have gotten a visual disgrace in return.
"Town Square" just hides their crooked and unfair policies.
Look on Linkedin for the lovely people in you area. Realize this is a large chain with HQ in Texas (search).

I recently received a letter from Associa that there was mold on the siding of my home. So, I went outside & walked all around my home. There was no mold! I sent an email to Jackie. She immediately responded. She informed me that she'll review as soon as possible. She did! Then, she so very promptly & graciously apologized for my inconvenience! She resolved my problem so very efficiently! Thank you so very much, Jackie! BEST WISHES!

I have been trying to get an update for a month about a missing trash bin. I now have trash that is being picked through by local critters. I have reached out 6 times since last month and there is a note saying that the last time management checked on this was 3 weeks ago. I called associa directly and I was put on hold for 20 minutes, I chose to have somebody call back and they did 2 hours later. Unfortunately I missed that call so I called the number in the voicemail and I've now been on hold for 25 minutes.

This company's follow-up is the worst I've ever experienced. They treat the customer like second class citizens. Customer service is a foreign concept and it starts at the top. I tried to discuss my issue with the president of the Mid-Atlantic regional office and it took 3 attempts to even get her to return my call. Frankly when she finally did connect she didn't seem very interested in helping. Use caution if you're looking for a management company for a homeowners association. Quick to take your money but slow in delivering service.