Customer service does respond via e-mail but that's the only positive thing I have to say. I ordered from them. They said it was shipped but they never sent a shipping code. The package never got delivered. And it took over 20 e-mail correspondences and over a month to get the refund. And even then, they didn't cover the loss due to the exchange rate change. Their prices are also higher than their competitors even if shipping is free. AVOID AT ALL COSTS!

I have shopped online from multiple different websites and ASOS has by far been the biggest disappointment to deal with.

I ordered a t-shirt on december tenth and get an email saying that it has been sent out a few days after.

It is now January 8th and still no package. They told me that it would arrive before or on the 8th and at first I thought to myself that there is no way it would take over 20 days after my order to arrive, but I was wrong.

They provided no tracking number which makes it impossible to know where the f*** my package is.

Now all I can hope for is to wait another few days to receive the package, or get a refund. The worst part is that they wont even reply to my emails.

As good as their clothes seem, it is not worth the hassle to deal with this company.

Will not shop here again.

Do not order from this company. Do not be deceived by their incredible prices, styles and collaboration with YouTube beauty / style gurus. I order a pair of shoes from this site and it did not match the picture at all. The shoes did not have the same shape or color as advertised on the site. They provide you a label with 8 different reasons to indicate for a refund and because this is provided in my order, I am assuming that refunds to the site occur regularly and this allows them to process them faster. However, when I checked how much I would cost me to refund the shoes at my post office, the price was four times what I paid for the shoes itself. There is no contact information or customer service on the website to make inquires. Keep your money and buy things from other places. You have been warned.

Asos came through. When the package arrived Dec 21 without the dress and shoes only, I was so disappointed! I emailed the customer service rep right away. Then my dress arrived the next day. They must have realized their own mistake and sent the package FedEx. It cost them more to do that, but I got it by Christmas. Yay!

Ordered some smaller accessories 29th november 2014. Never arrived. Tried to contact them around 23th december, but the same automated email the other people here. I tried contacting again yesterday 6th january 2015 but it is still the automated reply. Not even sure if i can get a refund. Thanks for ruining my birthday and christmas, ASOS.

Dont be fooled by their great stuff. And they do have great stuff. But how can I feel safe ordering from a place with no email or phone number? Their contact page just takes you from Q&A to Q&A! You can never email them.
I SPECIFICALLY paid for extra shipping to get my stuff in 2 days so I would have it in time for New Years. They inform me THE DAY THAT I AM SUPPOSED TO RECEIVE MY STUFF that one of the items (shoes) are not in stock! Couldn't they tell me this an hour after I placed my order? A day later? Why the day of? Also, they said that my order would arrive "On or before Wednesday" which is what I asked for. Sounds good. That night I see my order as "Still processing" On their website they assure me that that means that it includes the shipping time. Bull $#*!. The next day I track my item and ITS STILL IN THE UK! Hasnt even left the shipping facility! I am now due to get my order today. 2 DAYS LATE! I will NEVER order from them again! So unreliable!

Asos is normally straight forward and easy but i ordered stuff a couple of days ago and even payed for next day delivery but i only got 2 emails today at the same time telling me 2 different things and i don't know what is even arriving now they refunded cause they was out of stock but the website still has what i want in my size so how does that work? At 3:59 am today the emails said we have dispatched you're order but by the looks of it i am paying next day delivery for one $#*!ty 3 pound earing and i needed my clothes for tomorrow i cant even explain how angery and pissed off i am with asos!

I have been ordering from ASOS for years. I had one problem with a shipment and they quickly refunded me. I found out that sometimes the packages get flagged by customs and it wont make it. Other than that I love them. I order from them all the time and usually sent half of the stuff back with no problems.

I was in a tough situation pre Christmas. The first company I had ordered a watch from discovered they were out with 4 days to go. ASOS was the only company with this watch I could find on the web. While I saw a number of bad reviews on line, ASOS came thru big time! The watch was shipped from England to Boston and arrived in time for Christmas. Good job. Thank you

See my email below, i received only automated answers,
No consideration at all, very dissapointing.
Amsterdam
24 december 2014

Dear,

I have placed my order last Sunday with Express
Delivery. Shipment within 2 days, should have been
Delivered by now.

I haven not received anything yet.
What is the reason for the delay?

They were meant as Christmas gifts on
Christmas Eve.

Kind regards,
Erwin Pochman

I have been shopping from ASOS for just over a year now. I find the clothes are pretty good quality. I think they are slightly overpriced, although, you can find a few good deals here and there. I find that they are right on trend, which is hard to find where I live.
I hate their shipping though. If I get the expedited delivery then my order tends to come right on the expected delivery date, or even before the expected delivery date. I have to pay quite a bit for duty though. The real problem, I find, is with their regular shipping. I have yet to receive any package by the expected delivery date. They also don't give you a tracking number so you have no idea where your package is or when it will arrive. I've asked about this before and I was told that there is no tracking number provided, which is why I don't get a tracking number for my packages. I know for a fact that Canada post gives out tracking numbers to anyone that uses them to ship, which is who ASOS uses, so I can't understand why I wouldn't receive a tracking number.

Just recently, I had ordered 2 packages, one on Black Friday, and another on Cyber Monday. I had waited well over a week for both packages to arrive (one of which, still has not). When I e-mailed customer service about this problem, I received an automated message telling me to check in safe spots where the delivery man may have left my package or with my neighbors who may have accepted the package. I did both, way before I received that e-mail so I replied to that email stating that it had been over a week for both packages and then someone who works in their customer service replied telling me that they will be sending out a replacement package for one of my orders. I won't be charged for this order as I have already paid for the previous one and it never came. Well that's great and all but that means that now I have to wait even longer for my package to arrive. It's now going into the Christmas and New Years holidays so I wont be receiving my replacement package for well over a month now. It's just aggravating. I shouldn't have to wait 2 months for a package to arrive. Maybe if they gave out the tracking numbers then this could be avoided. Not to mention that park of my order is no longer available so I won't be receiving that. I am not happy with my last few interactions with ASOS. The next time I order something from them will be something that I know I can't find elsewhere.

Avoid at present - ASOS is unable to process orders and will ignore your requests for information

Reading the posts on the ASOS Facebook page (that being the official way to communicate with the Customer Services - no really!) I see I am just one of many 100's having their Christmases ruined. I have been waiting two weeks for delivery of a massive order of Christmas gifts and it still hasn't arrived. Delivery has been pushed back by them again and again without any notice, emails and facebook messages go unanswered. Its my THIRD order in the last month to be either delayed or simply just never turn up.

ASOS are currently unable to cope with orders, I have been a regular customer of theirs for years and years, so it pains me to say this, but AVOID AT ALL COSTS #asosREVOLT

Steer clear of this company. They are horrendous to deal with. My order was so late I cancelled it. I received a part refund but they kept the postage fee for something I have never received! I am now trying to contact someone to explain what is going on but my emails remain unanswered.

I was pleased, until now, with this site - the clothes were just like in the presentation, good quality, matching sizes, decent time of delivery. About two month ago I ordered a pair of shoes for an event and waited and waited, and after 3 weekes I wrote an email to the client service. They told me that it looks like the package was lost on it's way and they will send me another pair of shoes on their expense. The event passed, and again I waited for another 3 weekes. After that I asked for a refund and I got my money back in about 5 days. I have a friend who was in the same situation ( 2 pairs of shoes). It seems they have a serious problem in the shoes department.

I am extremely upset with the way my order has been handled, AGAIN. The first time I ordered from Asos, my was processed and then the next day all of a sudden it got cancelled. They needed more information from me to verify my purchase, but made me re-order. I had to wait until I got my money back to do that. When I re-ordered it worked. Then I placed my second order, and the same thing happened again. It was cancelled. They made me re-order it again.

I paid 12 dollars extra for express shipping. I did this because I am traveling and I need the clothes for my trip. I placed my order on December 3rd. This was my second time attempting to make the order. I had to re-place my order on December 3rd, and paid for the "express shipping". My order was not sent out until December 5th. No one did anything about it for 2 entire days. How is that express?

Now, my order will arrive at the US destination it is supposed to get to, on December 9th. That means it will never reach the final destination in time for my trip. So my entire order is now pointless.

This is the FOURTH TIME that something goes wrong when I order from Asos. They are also impossible to get a hold of, no email address or phone number that can be easily found on their website. I still have not found a phone number, and it took me an hour to find an email address. This is ridiculous. I hate the headache they have given me from something that is supposed to be enjoyable, shopping.

A fraudster has used my card on Asos website. Very disappointing they would allow somebody else to register different person credit card and have goods delivered to them. When I called customer service I have received assurance that they would email / call me back and advise how to proceed and let me know who was using my details. I got the call back from Unknown number and guy on the other line advised me that they know who used my card, however because of the Data Protection Act they cannot tell me who the fraudster is! Unbelievable that they protect the fraudsters and not people who are the victims.

Not worth your time searching, or your money!
I'm an avid e-commerce buyer. I have yet to come across such a difficult process. The quality of the ASOS brand clothing leaves a lot to be desired (even if it does claim you're getting it on sale). I'd ask for one colour, and receive another colour in a different size... What? Then, I have to PAY to return it. I waited for 3 shipments to come in, to realize all items needed to be returned to the tune of $95. That's the cost of the clothes themselves.
Buyer Beware - if you're purchasing an item, be 100% certain you're keeping it. ASOS - you've under-delivered

Just got my
Oder from asos dress looks nothing like
The picture I no I'm no model but come on
No word on a lie the dress is about a foot if not more longer
Than what it should be I'm not short about average size
This dress should come up above the nee well that's what it
Describes and also in the pic
The one that I got is not far of my ankles I don't no if it's just
Human era but it looks like someone forgot to finish it
Nothing from this site ever looks like the picture not even close to be honest!
Misleading
Tried them a couple of times nothing is ever right!

I have placed an order with ASOS with next day delivery (which was for free because the order was over 150 pounds). In the confirmation email it states that order was due to be sent as standard delivery. I cancelled the order, placed it once again and made sure I have selected the delivery option I wanted. The confirmation email showed as before that delivery was standard. I sent several emails to the customer service and called them a few times. No luck with the callings... I have waited for more than 40 minutes once! Email were conflicting. A guy called M* and a lady called C* said the order was replaced and due to be sent as next day delivery. Others told me that that was not an option. Frustrating having conflicting answer. At the end the order was sent as standard delivery and I had to sent it back, ´cause I do not need it anymore. I have been an ASOS customer for years. Not anymore. If someone knows how I can permanently delete my account it would be appreciate